CURRICULUM VITAE

PERSONAL DATA

Name : Ni Luh Putu Trisna Dewi

Place, date of birth : Badung, 24 Februari 1980

Age : 36 years old

Marital Status : Marrried

Religion : Hindu

Nationality : Indonesian

Address : Jl. Kurusetra Gang Beringin no 11 Bualu Nusa Dua

Phone No : 081 805 698 304

Email : trisnadeox@gmail.com

Hobbies : Traveling & Shopping

EDUCATION BACKGROUND

1998-2001 : Sekolah Tinggi Pariwisata (STP), Nusa Dua, Bali

(Manajemen Tata Hidangan)

1995-1998 : SMUK Swastiastu Denpasar

1992-1995 : SMP Saraswati Denpasar

1986-1982 : SD 32 Dangin Puri Denpasar

TRAINING EXPERIENCE

1999 : Melia Bali Resort & Spa as Restaurant waitress for

3 months and Bar waitress for 3 months

WORKING EXPERIENCE

- Inaya Putri Bali, Nusa Dua

Reference : I Made Merta

Position : PA to General Manager

Period : 07 April 2016 – Present

Key Result Area:

Incoming Post – On a regular basis each day, collect, open and distribute all post

to the General Manager. To ensure that all correspondence is dealt with

correctly in the absence of the GM.

Outgoing Post – To be responsible for all outgoing correspondence from GM and

quality and standard is appropriate. To arrange for urgent items to be delivered

by courier.

Reservations – Assist in making reservation arrangements for Owners/Head

Office guests. Liaise with Revenue Manager/Reservation Manager for the room

bookings and preparing the welcome cards.

Telephones – To be the first line of communication and screens the incoming

calls before forwarding to General Manager or other Executive Committee or

Management members. Answers the telephone and handles the calls according

to hotel standards.

Filing System/Business Cards – To file all correspondence for GM on a regular

basis. To scan all the business cards kept in an orderly manner.

Trace System – To operate and update trace systems for GM.

Meetings – Attends the Morning Briefing, Executive Committee Meeting and

other meetings based on the instruction of GM, to take minutes, type and

distribute these as soon as possible.

Associate Reservations – To deal with all requests form other sister companies

for Staff Accommodation requests. To make all Staff Accommodation requests

to their chosen hotel. To keep up to date records of all reservations accepted by

us or by other hotels.

Stationery – To ensure that adequate supply of stationary, headed paper etc.,

are kept for the GM. To order additional supplies when needed, including

Business Cards.

Travel Arrangements – To make all travel arrangements for management and

associates travelling by business via online, appointed Travel Agent or directly

thru the airlines.

Management Schedule – Prepares the Management Schedule and Monthly MOD

roaster.

General Manager Office – Ensures that the General Manager Office is

maintained in a clean and tidy.

Daily Calendar of General Manager – Update and maintain the day to day of

General Manager’s calendar.

Miscellaneous – Handles reimbursements on behalf of the General Manager

including medical expenses, overseas trips and others as directed.

To follow up Superior’s instruction during time frame given and to do any other

jobs assigned by the Superior

General:

Contributes to the morale and team spirit of the hotel by maintaining effective

relationships with colleagues.

Performs additional duties as directed by the General Manager.

Makes appropriate suggestions and recommendations to the General Manager

for the general improvement of the hotel.

Is fully conversant with all policies and procedures, health and safety, fire and

emergency procedures.

Maintains a high standard of personal hygiene, dress, uniform, and body

language.

Is polite and professional in any situation where the image or regulation of the

hotel is represented.

Attends meetings and training as required by the General Manager.

Ensures that all activities are carried out honestly, ethically, and within the

parameters of Indonesian Law.

Maintains strict confidentiality in all matters.

To conduct training activities according to the company standards.

- Inaya Putri Bali, Nusa Dua

Reference : Agung Aryawati

Budi Artana

Position : F & B Director Secretary

Period : 08 June 2015 – Present

Key Result Area:

Provides administrative support to Division Head and ensures the

implementation of hotel policies, standards, and procedures as they apply to the

administrative functions

Reads and routes incoming mail

Locates and attaches appropriate file correspondence to be answered by

Division Head

Type, file, and upkeep all private and confidential matters related to the

department

Set up a systematic and efficient filing system, both for hard files as well as all

electronic data, that enables quick retrieval. Ensure all files are kept up to date

at all times

Prepare the relevant materials for all meetings attended by the Division Head:

Daily Operations Meeting, Executive Committee Meetings, Departmental

Meetings and ad hoc meetings

Answers telephone and gives information to callers or routes call to appropriate

official and places outgoing calls

Greets visitors, ascertains nature of business, and conducts visitors to employer

or appropriate person

Compiles and types statistical reports

Makes copies of correspondence or other printed matter

Prepares outgoing mail

Types, takes dictation and minutes, drafts letters, files and trace, composes

correspondence

Maintains timekeeping records and schedules for the department

Attends and prepares minutes for Division’s staff meetings

Monitors and maintains the proper appearance of the Division’s office area

To follow up Superior’s instruction during time frame given and to do any other

jobs assigned by the Superior

General:

Attends and contributes to all Meetings as required

Provide a courteous and professional service at all times

Willingly attends hotel training sessions as scheduled to improve skills and

knowledge

Handles guest and employee enquiries in a courteous and efficient manner,

reporting complaints or problems if no immediate solution can be found, whilst

feeding back a prompt follow up.

Is knowledgeable in statutory legislation in employee and industrial relations,

understanding and strictly adhering to rules & regulations established in the

Employee handbook and the hotels policies concerning fire, hygiene and health

& safety

Ensures high standards of personal presentation & grooming

Maintains positive guest and colleague interactions with good working

relationships.

Ensures and practices the outmost protection of office’s and personnel’s

confidentiality.

Exercises responsible management and behaviour at all times and positively

representing the hotel and INNA Hotel Group

Responds to requests to undertake any reasonable tasks and secondary duties

and to changes as dictated by the hotel, industry and company

- The Mulia, Mulia Resort & Villa Bali

Reference : I Wayan Wenten (085888839228)

Desi Natalie Manik (3017777 ext 6509)

Position : Administration Assistant of Executive Chef

Period : 03 September 2012 – Present

Work directly with Executive Chef and Executive Sous Chef to manage all Kitchen

Staff of three properties of The Mulia, Mulia Resort & Villa Bali.

Manage all kitchen staff daily absence include maintained their absence in to HR

System.

Prepare for all kitchen staff weekly schedule.

Work together with Executive Chef and Executive Sous Chef to prepare for

Kitchen Manning Staff.

Maintained for Kitchen Staff Turn Over(Staff Recruitment &Staff Resigned).

Prepare Training Report of all kitchen staff in all Mulia kitchen outlet.

Prepare and manage email correspondence

Prepare and submit monthly schedule report and transportation report to HRD.

Preparing all kitchen food order through MC System either for internal store or

outside (market list).

Make expense report for all chef and file them.

Update all food article through MC Fidelio system.

Manage all food transfer and compile them before send it to Cost Control.

Manage all recipe given by Chef which we have to send it to Cost Control.

Trainee kitchen staff for any new thing related with HRD system.

Working for any single task given by Executive Chef.

- Taman Ahimsa Villa

Reference : Agus Suananda (081 338 427777)

Position : Villa Manager & Guest Relation

Period : November 2009 – 20 August 2012

Work directly with the General Manager to manage all activities of the resort

including employees, maintenance, operational, and costs control.

Demonstrates and promotes a full commitment to providing the best possible

experience for the resort’s guests and operations staff.

Promotes full guest satisfaction throughout property.

Instills the guest satisfaction objective to all operations staff.

Ensures that all guest related issues are resolved in a manner consistent with

the company’s goals and objectives.

Carries out operations management responsibilities in accordance with the

organization's policies and applicable laws.

Propose staff recruiting/interviewing and recommendations to the General

Manager, performance evaluations, payroll and benefits related information, etc.

Conducts coaching/counseling sessions; performance evaluations; prepares

performance improvement plans, disciplinary documentation; conducts

terminations.

Ensures that employee related issues are resolved in a manner consistent with

company policies.

Mentors and develops management skills; provides learning opportunities by

assigning new tasks in all operational staff areas;

Performs duties in all aspects of hotel operations whenever needed.

Inspects and documents repairs and cleanliness of property to ensure optimum

upkeep and repair, cleanliness and overall property appearance.

Manages operations expenses to achieve maximum flow through to the bottom

line profit.

Participates and monitors monthly inventory of supplies and equipment.

Ensures purchases made are within budget and by approved vendors.

Serves as “Manager on Duty”.

Provides other relief or back-up duties as needed at the hotel.

Set up and Handling Guest Bill

- PT. PENINSULA MARKETING INTERNATIONAL

Marketing Company of Peninsula Beach Resort

Reference : Aga Nugraha (62-361-777-414)

Position : Member Services Officer/ Customer Services Officer

Period : May 2006 – November 2009

Job Descriptions:

As Reservation officer, handling & processing members’

booking request.

As Legal Officer; doing Button – up; assisting and

accompanying new member on signing the Purchase

Agreement of the membership on behalf of the Company.

Assisting members to understand the concept of the

membership and how the system works.

Responding to members’ email or fax and incoming phone call.

Handling members’ complaint face to face or over the phone.

Processing members’ banking week & Management Charge

payment.

Collecting members’ late payment; Purchase Payment or

Management Charge payment.

Handling member’s reservation request with VHP System

Assisting members in exchanging their banked week through

the exchange company.

Attending member’s weekly welcome party to help member

know their contact point regarding their membership.

Taking the responsibility to follow up returned mails; getting

members’ new address & contact details.

- PT. PENINSULA MARKETING INTERNATIONAL

Marketing Company of Peninsula Beach Resort

Reference : Jimmy McIntosh (62-361-777-414)

Position : Reception Marketing Supervisor

Period : June 2002- May 2006

Job Descriptions:

Checking in and checking out guest who come for

promotion

Arranging transfer in and out guest form for promotion

Attending to question or concern

Handling guest complaint

Gifting

Leasing with sales department for companies promotion

PERSONAL ABILITIES

- Understand and able to do Secretarial duties ( arrange meeting,

correspondence, and guest handling)

- Able to use English, both written and spoken

- Computer:

Microsoft office: Excel, Power Point & Word

Microsoft Outlook: Outlook Express

VHP

Microsoft Access: Database/System

PERSONAL QUALITIES

- I am willing to work hard and under pressure to meet the deadline.

- I am self-motivated to learn something new challenge.

- Strong motivated to improve my present capability in higher level.

- I have a good interpersonal and communication skill and able to work as a team

or as a personal.