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Unit 15 Seeing-off
Topic 1: Seeing-off
Background Information
When you have a travel by air, you need to go through the security. There are some useful expressions related with it:安全检查，安检 Security check 安检人员，治安保卫人员 Security personnel
Topic 1: Seeing-off
Situational Dialogue
The tour guide helps the Whites’ to check out, reminds them to take their own items including their travel certificates, asks them to check whether there is something for the local guide to deal with after their departure, and warns them to take care of their valuables. After all the members get on, she asks their driver to drive for the airport.(A: Zhang Li B: Mr. White C: Mrs. White)A:How time flies! You’ve been in China for seven days. It seems as if it were only yesterday when I went to meet you at the airport. And now you are leaving.
Topic 1: Seeing-off
Situational Dialogue
B:Yeah, it has been a wonderful experience for us.A:I am so happy that you’ve had a good time. And I will take this opportunity to express my gratitude for your understanding and cooperation during these days. I hope you have enjoyed all your stay. If there is anything that you are not satisfied with me, please do tell me so that I can do better in the future.B:We certainly have had a wonderful time in the past seven days. And you have been a great help to us along the way.
Topic 1: Seeing-off
Situational Dialogue
A:Thank you…Oh, we are at the airport. Please gather your luggage. We are checking in.C:Thank you very much for your coming to the airport to see us off.A:It’s the least I can do for you. Would you please wait for me for a few seconds? I am going to get the boarding passes and luggage claim cards for you!B:OK. (Zhang Li comes back.)A:Sorry to keep you waiting. Here are your tickets, boarding passes and luggage claim cards. Please check them.
Topic 1: Seeing-off
Situational Dialogue
B:Thank you very much.A:Let’s go for the security check.B:OK. Let’s go.A:Here we are. These are the airport security personnel. Now, please get ready your plane ticket, visa and boarding pass.B:Thank you for your help.A:It’s my duty. Hope to see you soon. Have a pleasant trip.B:Thank you. Goodbye!A:Goodbye!
Topic 1: Seeing-off
Vocabulary
cooperation 合作，协作duty 责任，关税，职务experience 经验，经历，体验express 表达，快递gather 收集，收割，使聚集remind 提醒，使唤起understanding 理解，谅解valuables 贵重物品warn 警告，提醒，通知
Topic 1: Seeing-off
Notes
1.deal with 处理，应对，解决Eg. How will we deal with this problem? 我们要怎么解决这个问题？2.It seems as if… 好像，仿佛，感觉上是……Eg. It seems as if it were autumn. 感觉就像是秋天了。3.so…that/so that... 如此……以至于Eg. I am so glad that nothing bad has happened. 很高兴没发生什么不愉快的事情。
Topic 1: Seeing-off
Notes
4.be satisfied with 满意，满足Eg. Are you satisfied with our service, sir? 您对我们的服务还满意吗？
Topic 1: Seeing-off
Useful Sentences
Saying goodbye 1.See you again. 下次见。2.So long. (美国口语 )再见。3.It’s time to say goodbye. 该说再见了。4.Take care, bye-bye. 多多保重，再见。5.Bye! Keep in touch. 再见，保持联系。
Topic 1: Seeing-off
Useful Sentences
6.It’s time now for me to say good-bye to you though I hate to say so. 尽管我不想这样说，可现在我不得不对你们说再见了。Best wishes1.Bon voyage.一路平安。2.Have a pleasant trip. 旅行愉快。
Topic 1: Seeing-off
Useful Sentences
Thanks1.It’s very kind of you to guide me in Beijing. 你在北京为我导游真是太好了。2.Thanks for everything you’ve done for me during my stay in Beijing. 谢谢你为我在北京的这些天所做的一切。
Topic 1: Seeing-off
Exercises
1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.The tourists are leaving for the Beijing international airport.(A: Miss Li B: Tourist C: Clerk)A:We are now heading for the Beijing international airport. _______________________________________(在离开酒店之前，请再确认一下您的个人物品，是否已经将机票和护照放好。 ) Is everything in order now?
Topic 1: Seeing-off
Exercises
B:Yes, _______________________________________(飞机什么时候起飞？ )A:At 9:30 a.m. ____________________(我们还有充裕的时间。 ) Now, everything is OK. Let’s start for the airport.B:Time flies quickly. Before we came here, we only had an understanding of China from book and TV. Now we’ve seen China with our own eyes. A:_________________________________________________________(希望大家能够有一个难忘的回忆。 )
Topic 1: Seeing-off
Exercises
B:How can we forget? _____________________(没能有充裕的时间去其他地方感到可惜。 )A:_____________________________________________________(欢迎您再来中国。 )B:We certainly shall. Thank you.A:Here we are at the airport. _______________(请带好您的行李。 ) We are checking in. Wait me for a second please, I’ll check in for you. B:Thank you very much. (A the check-in counter)
Topic 1: Seeing-off
Exercises
A:Hello, __________________________________(我们有八位去往美国的游客。 ) We’d like to check in now.C:May I have your tickets and passports please?A:Sure, here you are.C:Thank you. _____________________________(有多少行李需要办理手续？ )A:Ten pieces altogether.C:Would you please put them on the scale?A:Of course.
Topic 1: Seeing-off
Exercises
A:That’s everything. _________________________(该是说再见的时候了。 )B:Thank you for all the help.A:_____________________________(这是我应该做的。 )_______________________(旅途愉快。 )B:Thank you. Goodbye.
Topic 1: Seeing-off
Exercises
2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.Make a short dialogue with your partner who is a group member in your tour. Your partner is leaving and you accompany him to the airport to say good-bye. Use the following information.Catching the 10:00 planeChecking-in and getting the boarding passAppreciate his cooperation and understandingSaying goodbyeWelcoming his visit to China again
Topic 1: Seeing-off
Knowledge Links
A Farewell SpeechBidding farewell to guests marks the end of a guide’s service. If anything undesirable happens at the last minute, it may ruin the entire experience of the tour. Therefore, a qualified tour guide should be thoughtful and enthusiastic throughout his or her service and try to make a farewell experience impressive and everlasting. A farewell speech, formal or informal, is often necessary.
Topic 1: Seeing-off
Knowledge Links
It may be delivered at the dinner table, or at any other places such as the airport, seaport, railway station, etc. The following is an example of a farewell speech. Ladies and gentleman:The time has gone by quickly and your current visit to Beijing is drawing to close. I would like to say a few words before you leave.I would like to tell you that it is a great pleasure for me to spend these days as your guide.
Topic 1: Seeing-off
Knowledge Links
Everybody in the group has been very friendly, understanding and cooperative, which made things a lot easier for us, it is much appreciated. It was my duty to make you feel at home here in China. If we’ve done anything that might make you feel uncomfortable, I should apologize.Three days is rather a short time, I hope you have enjoyed these days as much as I have, and hope that one day in the future you can return to visit us again. If there is anything that we can do, please feel free to call on us.
Topic 1: Seeing-off
Knowledge Links
Several days ago, we met as strangers; today, we bid farewell to each other as friends. A Chinese saying goes, “a good friend from afar brings a distant land closer.” I hope you will be back happy memories of your trip to China and welcome you back sometime in the future.
Topic 2: Evaluation
Background Information
As a guest, you need to evaluate the services of the travel agency after the travelling. Usually there are several ranks you may choose.非常好 Very Good较好 Better一般 Well差 Not Satisfied
Topic 2: Evaluation
Situational Dialogue
On the way to the airport, Zhang Li is asking Mr. White to make an evaluation of their services.(A: Zhang Li B: Mr.White)A:Sorry to interrupt you. Here is a Response Form of Travel Service Quality Questionnaire. Could you please fill in this form so that we can improve our quality of services?B:Fine.A:Thank you very much.B:May I have one?
Topic 2: Evaluation
Situational Dialogue
A:Certainly. Please fill in the guest information and give your objective evaluation for the following items. If you have other suggestions, please write in the blank of “Suggestions” part.B:Here you are. And you have done very well.A:Thank you very much.
Topic 2: Evaluation
Vocabulary
evaluation 评价interrupt 中断，打扰item 项目，条款objective 客观的questionnaire 问卷，调查表
Topic 2: Evaluation
Notes
make an evaluation 做评价travel service quality questionnaire 旅游服务质量调查问卷
Topic 2: Evaluation
Useful Sentences
1.Your criticism and suggestions will help us improve our work.您的批评和建议有助于改进我们的工作。2.Here is the evaluation form for you to fill out. Please drop it in the mailbox before you get on board the plane. And you don’t need to put on any stamps.这里有份评价表需要您填写，请在登机前将它投到邮箱里，你不需要贴任何邮票。
Topic 2: Evaluation
Exercises
1. Complete the following dialogue according to the Chinese in brackets and then read it in roles.Mr. Black is making an evaluation of the travel agency’s services.(A: Mr. Black B: Staff)A:Hello, This is John Black.B:Hello, _________________________________(我这里是中国国际旅行社 ) Sorry to interrupt you. And will you have time to have this phone? A:Yes, please go on.
Topic 2: Evaluation
Exercises
B:Thank you very much. ______________________(我们需要您对上次来中国旅游的信息反馈，以便我们提供更好的服务。 ) Are you satisfied with your last trip?A:China is such a great country with wonderful views and friendly people. ________________________(同时还有你们完美的服务，使我在中国有一次难忘的经历。 )B:Than you to say that. ______________________(在旅行期间是否有不便之处？ )
Topic 2: Evaluation
Exercises
A:A little to some extent. _____________________(用英语和导游人员或其他人员沟通较难 ) and other aspects are all fine.B:Yes, that’s what we have to improve. ___________(您还有其他的建议吗？ )A:_________________________________________(你们有一个非常好的工作团队，请继续保持。 )B:___________________________________(再次对您提出的宝贵建议表示感谢。 )A:You are welcome!
Topic 2: Evaluation
Exercises
B:Welcome you to come again. Please keep in touch.A:OK. Bye!B:Goodbye! 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class.The tour is going to a close. The tour guide expresses her thankful words and has the questionnaires filled out by the tourists.
Topic 2: Evaluation
Knowledge Links
Evaluation after the TripSeeing off is not the end of a procedure for the tour guide. There are many things the tour guide and the travel agency have to do, such as calling back to the tourists, analyzing the questionnaires that the tourists have filled out and so on, and those are the evaluation of the travel service. The best way to evaluate the travel service is to distribute the questionnaire to the tourist.
Topic 2: Evaluation
Knowledge Links
Questionnaires consisting of a series of questions and other prompts for the purpose of gathering information from respondents are used in a wide range of settings to gather information about the opinions and behaviors of individuals. The following is a sample of a questionnaire.
Topic 2: Evaluation
Knowledge Links
The Response Form of Travel Service QualityDear tourists,Welcome you to join the tour group of the Baihe International Travel Service. Please put forward your generous suggestions and advice so that we can improve our quality of services. Please fill in the following forms and thanks for your support.
Topic 2: Evaluation
Knowledge Links
Table15-1: Guest Information
Name： Sex： Telephone ：
Serial number： Tour group number： Start from：
Tour guide name： Email： Address：
Topic 2: Evaluation
Knowledge Links
Table15-2: Company Services
Your Comments Very Good Better Well Not Satisfied
Staff member’s service attitude for your inquiry
Staff member’s service attitude for your application
Staff member’s skills for the route introduction
Staff member’s product knowledge
Topic 2: Evaluation
Knowledge Links
Table15-3: Quality of Tour Guide Services
Your Comments Very Good Better Well Not Satisfied
Wording
Appearance
Commentary
Coordination
Topic 2: Evaluation
Knowledge Links
Table15-4: Other Host Organization
Your Comments Very Good Better Well Not Satisfied
Hotel
Restaurant
Vehicle
Driver
Scheduling
Topic 2: Evaluation
Knowledge Links
Table15-5: Local Guide
Your Comments Very Good Better Well Not Satisfied
Service attitude
Scenic spot commentary
Shopping
Topic 2: Evaluation
Knowledge Links
Table15-6: Opinion for Our Route (Multiple Select)
Information Clearness Easily to find Exquisite design Text complete with
pictures
Attractiveness Chaos information Can’t find the proper route timely
Others
Topic 2: Evaluation
Knowledge Links
Suggestions to us)
谢 谢！
