上海交通职业技术学院

《民航服务英语口语教程》

Unit 6 Reconfirmation

什么是机票的再确认手续

（ Reconfirmation ）？ 按照国际航空惯例，对于往返和联程机票，如果在某地停留时间超过 72 小时，无论是否已订妥后续航班机位，客人均需要提前至少 72 小时在该地办理后续航班的机位再确认手续。一般方法是：打电话给航空公司告知是否按时乘坐后面航班继续旅行。否则，航空公司有权取消机位。

Part One: Warming-up

Airline Reconfirmation Rule A passenger having reserved a seat for a

continuing or return trip on an international or regional flight should reconfirm his reservation not later than 72 hours before the flight departure, if he is to stay at the continuing or return point for more than 72 hours. Failure to make such reconfirmation will result in the cancellation of the seat reserved. A passenger staying at the continuing or return point for less than 72 hours does not need to do so.

Questions

1) Who should reconfirm the reservation?

2) Why is it necessary to reconfirm the reservation?

3) What’s the time limit for reconfirmation?

Answers

1: passengers who have return or continuing flights

2: the reservation on the continuing or return flight will be cancelled automatically

3: 72 hours before the departure of the next flight

A Case

You meet a passenger at the check-in counter. Although the passenger holds a ticket for the flight, he is unable to board the flight because of no availability of the seat. This is due to the failure to reconfirm his continuing reservation. Please explain the airline reconfirmation rule to your passenger.

Part Two :Dialogues

Dialogue A Reminding a Passenger to Reconfirm the Flight Space

Dialogue B Reconfirming the Right Space

Dialogue C Failure in Reconfirmation

Useful Expressions

A business conference The Shanghai Airlines M

acau Office Pull out your reservation A return point Comply with Might/may as well

Collogue/ workmate Inn/ hotel Prior to/ ahead of Brochure/ pamphlet Comply with/ abide by/

follow/ observe

Part Three : Language Practice

Make sentences by using following phrases: Model: your continuing reservation/be sure/reconfir

m/our Tokyo office Please be sure to reconfirm your continuing r

eservation with our Tokyo office.

Exercises

about the return flight/contact our San Francisco office/you’d better/at least 72 hours/before departure time

our Hong Kong office/your return flight/reconfirm/make a telephone call

your continuing reservation/make sure/on FlightCA981 to New York/in order

find out/reconfirmation can be made/whether/through internet

get to know/what option/airline/have/if a passenger fails to reconfirm his reservation

a couple of days ago/the Johnsons/the reconfirmation of their flight/contact the office

with related information/supply you/about reconfirmation

Suppose you are working at the booking office. Try to complete the following telephone call:(Mr. Wilkinson booked a return flight from London to Beijing and back to London via Zurich in Air China London Office. Now he’d like to reconfirm his return ticket from Beijing to Zurich through Air China Office in Beijing.)

A: ______________________________________________. P: Yes, I have a reservation from Beijing to Zurich for Wednesday th

e 21st. I’d like to reconfirm it, please A: ______________________________________________. P: My name is Henry Wilkinson. And the flight number is CA959. A: Thank you, Mr. Wilkinson. Please hold the line a moment. I’ll reco

nfirm your reservation. _____________________________________________. Where ca

n you be reached, sir? P: I’m at the Tianlun Dynasty Hotel, room number 803. By the way,

I’ll be in Zurich five days. Any problem with my Zurich to London reservation?

A: No problem at all, Mr. Wilkinson. But ________________________________________.

Part Four Communication Activities

Dialogues-making

1. A passenger is given some pamphlets about flight service to Melbourne he plans to visit. He asks about the flights, schedules, fares and baggage allowances. He is also advised to avoid taking prohibited articles on board.

Dialogues-making

2. The Smiths are going to Melbourne via Air China. They want to buy three economy class tickets. Mr. Smith is seeking information about the total fare for his wife, his six-year-old son and himself. They have two large suitcases that are apparently about 10 kilograms over the weight limit. So Mr. Smith also inquires about baggage allowance and overweight charges.

Terms

CRS Computer Reservation System

GDS Global Distribution System

PNR Passenger Name Record

UM Unaccompanied Minor

SM Special Meals

上海交通职业技术学院

《民航服务英语口语教程》

Thank you for your listening!

Presented by Gao Feng