UNIT THREE: INTRODUCING PRODUCTS/SERVICE

By Tzu-Ping Yang (Sylvia)

Selina’s story

Selina: I’d like to know if you are running any specials now.

店員：Run? No, no, no! We sell…

Is (店名) running any specials?_____現在有特價活動嗎？

What to do

Greeting

問候

Introducing Products

解說產品

Introducing Discount

說明優惠資訊

Checking Stock

確認存貨

First visit

問候問候• Hi, may I help you?

解說解說產品

• What’s the differences between (產品A) and (產品B) ? => This one features (特色).

說明說明優惠資訊

• ______(產品) is buy one get one free today.

• ______(產品) is 20% off right now.

• We offer free delivery for purchases over NT$_____.

確認存貨

• Let me check if we still have a new one.

• Sorry, we don’t have any in stock right now.

Clerk Hi, may I help you?Guest Yes, I’d like to know if you are running any specials now.Clerk Oh yes. We provide free delivery for any purchase over NT$2000.Guest OK. I’d like to take a look at cell phones.Clerk Sure, this way, please.Guest What’s the difference between these two cell phones?Clerk You can make video calls with this one. Guest What about the other one?Clerk You can’t make video calls with this one, but it features a big screen and big

buttons. Very useful for older people.Guest Oh…it sounds good. I want to buy a gift for my grandpa.Clerk Then this one would be your best choice! Older people need a bigger screen

and buttons, so their eyes won’t get tired.Guest OK, I’ll take this one.Clerk Let me check if we still have a new one for you.Guest Thanks.Clerk I’m sorry. We don’t have any in stock right now. Would you like to take a

look at something else?Guest When can I get a new one?Clerk Usually it takes about a week. Would you like to wait?Guest Mmm…that’s okay. I’ll just have a look at some other ones.Clerk OK.

Guest Excuse me, do I get a discount with these drinks?

Clerk Yes. Every drink is buy one get one free today. You want six in total, so you only need to pay for three.

Guest Oh really? What if I get some snacks, too?

Clerk Snacks are 20% off right now.Guest Cool, I’ll get these six drinks and one cheese cake then.

Clerk OK. Would you like to try our classical chocolate cake?It’s our best seller.

Guest Sounds good. I’ll get one.

Clerk OK, it’s NT$200 in total.

Guest Here you go.

Review—discount

It’s _________ today/right now.(現在特價…) on sale buy one get one free 15% off 3 for 2

I’ll give you a ______% discount.(我給你打_____折)

UNIT FOUR: ASKING PRICES & BARGAINING

By Tzu-Ping Yang (Sylvia)

Selina’s story

店員把九折說成90% off，讓Selina以為打一折好開心…

10% off 九折

What to do

Introducing Price

說明價格

Giving Discount 給予折扣

詢問付費方式

Asking Payment Options

詢問付費方式

Giving Change/

Receipt 找錢/給收據

First visit

說明價格說明價格

• It’s NT$_______ in total.

• The total charge is NT$___, including (包含內容).

給予給予折扣

• I’ll give you a ______% discount.

• We are willing to offer you a ______% discount.

詢問詢問付費方式

• 商家: Would you like to pay by credit card or cash?

• 客人: Can I pay by _______(付費方式)?

• 客人: Do you take _______(付費方式)?

結帳• 找錢: Here is your change.

• 給收據: Here is your receipt.

Receptionist Number 66!Patient Here is my prescription.Receptionist OK. Please wait a moment.Receptionist Let me explain how to take this medicine.Patient Yes, please.Receptionist You have to take one tablet four times a day: after

each meal and before going to bed. Take thepainkiller only when you need it.

Patient I see!Receptionist The total charge is NT$160, including a NT$100

registration fee and a NT$60 copayment.Patient Do you take credit cards?Receptionist I’m sorry, but we can’t accept credit cards.Patient All right. Here is NT$200.Receptionist Thank you. Here is your change of NT$40 and here

is your receipt.Patient Thank you.

Clerk What can I do for you?Guest I like this blue jacket and that pink shirt. How much are they?Clerk The blue one is NT$2000 and the pink shirt is NT$1500.Guest Oh. The blue jacket is much more expensive than I expected.Clerk It looks great on you. If you like it, I’ll give you a 10% discount.

Guest So, I have to spend NT$1800. If I take two, can you give me a better price?

Clerk Well, let me talk to my manager.Guest OK.Clerk Sorry for keeping you waiting. We are willing to offer you an additional

5% discount.Guest That’s great. Thanks a lot.Clerk Is that all for you today?Guest Yes. Can I pay by credit card?Clerk Sure. Please wait for a second.Guest OK.Clerk Please sign here for me. This copy is for you. If you are not satisfied with

the clothes, we gladly accept the return or exchange of unwashed itemswithin 7 days. Have a nice day.

Guest You too.

Conversation practice問候問候 • Hi, may I help you?

解說解說產品

• What’s the differences between (產品A) and (產品B) ? => This one features (特色).

說明說明優惠資訊

• Are you running any specials right now?=>______(產品) is buy one get one free today. =>______(產品) is 20% off right now. =>We offer free delivery for purchases over NT$_____.

確認存貨

• OK, I’ll take this one. => Let me check if we still have a new one… Sorry, we don’t have any in stock right now.

UNIT FIVE: TELEPHONE INQUIRY & SERVICE

By Tzu-Ping Yang (Sylvia)

Selina’s story

店員要幫Selina轉接，卻只會說wait, wait, wait…

Selina疑惑地說“What should I wait for?”

Hold on.請稍等

What to do

問候 表明身分

Greeting &Identifying Yourself

問候&表明身分

Asking

詢問

Please Hold on

請對方稍等

Taking a message 留言

First visit

表明表明身分

• Hello. _______(店名). May I help you?

• This is _______(人名) speaking.

詢問詢問• May I speak to _______(人名)?

• May I have your name, please?

請對方請對方稍等

• Hold on, please. I’ll put you through.

留言 • Can I take your message?

Receptionist TK Food. This is Mary. How can I help you today?

Customer Yes. I am calling to ask the price of cubic pastry.

Receptionist Please hold on, let me check it for you…It’s NT$80 each. You will receive a 20- percent-off discount if you buy more than ten boxes in one purchase.

Customer Great! Then I will buy 15 boxes of cubic pastry.Receptionist Okay. We have three different flavors, sesame,

chocolate and caramel. What would you like?Customer Hmm. I prefer sesame.Receptionist Fine. You ordered 15 boxes of sesame cubic pastry.

Customer When are you open?

Receptionist We are open from 10 a.m. to 9:00 p.m. every day except Monday.

Customer Got it. I will pick them up about 8p.m. today.

Receptionist Taiwan Phone, how can I help you?

Customer This is Mary Kent. May I speak to Mr. Chen? His extension is 232.

Receptionist Of course. I’ll put you through. Hold on, please.

Receptionist I am sorry. I am afraid he’s out at the moment. Can I take your message?

Customer Yes, my name is Jane White and my number is 0912-020-357. I want to know when my cell phone is ready to be picked up.

Receptionist Okay. Thanks for calling. I will give Mr. Chen your message as soon as he comes back.

Receptionist Taiwan Phone, how can I help you?Customer This is Mary Kent. May I speak to Mr. Chen? His

extension is 232.Receptionist Of course. I’ll put you through. Hold on, please.

Receptionist I am sorry. I am afraid he’s out at the moment. Can I take your message?

Customer Yes, my name is Jane White and my number is 0912-020-357. I want to know when my cell phone is ready to be picked up.

Receptionist Okay. Thanks for calling. I will give Mr. Chen your message as soon as he comes back.

Conversation practice