Vinothkumar BContact Details:

Mobile: +91-9585545078, 9003047603Address: G7, Lakeview Apartment, Kandanchavadi, Perungudi, Chennai E-mail: vinothkumarb@live.com

Profile Summary High-energy professional with a career spanning 9+ years with progressive experience in Telecom Operations with

verifiable achievements and expertise in various areas in Project Management, Key Account Management, Customer Relationship, Business Analysis, Forecasting and Scheduling, Business Development, Customer Service Support for achieving the revenue, profit & business growth objectives.

Highly successful in building relationships with Top level decision makers Devised creative strategies and orchestrated the implementation of successful initiatives targeted towards enhancing

customer satisfaction and KPI’s Skilled in bridging technology & business goals for productive solutions, to lead & mentor cross-functional teams in

diverse environments to maximize levels of productivity. Seizing control of critical problem areas and delivering on customer commitments

Key Skills Project Management People Management Forecasting/Scheduling Key Account Management Customer Centric Vendor Management Process Re-engineering Negotiation Skill Go-getter Data Analytics/MIS reporting SLA Management General Administration

Triumphs

Received an Award during Annual Awards Night for the category “Excite Star of the Year 2014 – 15 for exemplifying the organizational Values of “Excite” - Excellence, Customer, Integrity, Team work, Environment.

Description of the Award: When circle had huge rollout, I acted as a Project Manager without hindering the regular role of KAM which enabled us to meet the both customer target and internal target.

Bagged the Best Employee of the Quarter awards during Q1 & Q4 of FY 2013-14 and Q1 in FY 14-15 in Indus Towers Ltd.

Received an Award from CEO-Indus Towers for Excellent Data Analyst and Project Management in the year 2011 & 2013 in Indus Towers Ltd.

BEST PERFORMER in the circle for the year 2008 – 2009 in Viom Networks Ltd.

Received an appreciation from Vice President and Deputy General Manager of Aircel Cellular Limited in 2007 for obtaining an Import license for BTS sites for work efficiency.

Core CompetenciesTeam Management

Mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Supervising team functions and ensuring the SLA’s and KPI’s are met. Creating and sustaining a dynamic environment that fosters development opportunities and motivating high performance amongst

team members. Giving process and behavioural trainings to team members to fill the knowledge gap.

Operations Management Conceptualising & implementing business needs and ensuring accomplishment of business goals across the assigned activity. Overseeing a team of operations managers involved in ensuring the achievement of SLA, KPI’s and maintaining/generating daily

operational reports for performance management. Providing high quality operational support to improve overall customer experience; managing respective section and ensuring that

instructions are processed as per the service levels. Ensures confidentiality, diplomacy and tactfully at all times Tolerance of Stress. Ability to perform under a high pressure work environment

Process Management Managing service operations with focus on implementing and mapping business requirements, coordinating in developing,

implementing and streamlining the processes. Analysing the data and providing the information that helps in overall growth of the organisation and simplifying procedures and

processes; ensuring uniformity in the process understanding at all ends. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize

customer satisfaction level.

Professional Certifications Process Excellence - Yellow Belt by completing Two Projects

Project 1 : Conducted audit to the towers aged more than 5 years old and did tower strengthening activity through certified vendorBusiness Motive: Ensuring all the aged towers are strong enough to carry the current load and in safe conditionsProject 2: Segregating Major & Minor Up gradation of equipment’s while up grading the site which is not available in systemBusiness Motive: Control on spending cost per site is reduced

Project Management Professional - Holding 35 PDU’s from PMI

Professional ExperienceCompany: Indus Towers Limited - A Joint Venture between Airtel, Vodafone and Idea-making it the world’s largest Telecom Infrastructure companyTenure: Aug- 2010-Till dateRole: Key Account Manager – Sales, Marketing & Collections – B2B Sales - May 2013 – Till date

Sales & Marketing Activities

Handling 1800Mn of Business Operations through Enterprises Customers like - Airtel, Vodafone, Idea, Aircel, TTSL, Reliance, Reliance Jio, BSNL, MTS and active partners NSN, Ericssion, and Huawei for Chennai & Tamilnadu circle.

End to End responsibility on business operations starting from mapping and aligning the new tower requirement of operators’ right from planning, projects till active installation with close co-ordination with inter departments to ensure delivery within turnaround time, billing the same and ensuring 100% collections.

Business Intelligence - Performing Predictive Analysis on the data to find the revenue opportunity by taking inputs from field and ensuring the clause in MSA are being transformed to additional revenue to the company.

Forecast/Scheduling - Providing project forecast for Material and Budget planning for all ongoing projects. Ensuring the adequate manpower (business partners) available for current and future roll-outs.

Team Management - Setting up the goal, monitoring & developing the team performance by raising the bar, giving relevant trainings to enhance the overall team performance and ensure to meet the management expectations and goals.

Create, deliver, tailor made messages and value propositions to effectively support business development opportunities.

Involved in Making Business Proposal and Scope of work.

Identifying and resolves technical and business problems with clients.

Giving presentation on Indus Towers value proposition to new telecom operators.

Understanding their business needs and customizes technical presentations on various telecom technologies

Interacting with clients to understand and clarify the specific requirements.

Understanding the strength and weakness of the competitors – Performing SWOT Analysis

Gathering Market Intelligence to increase the market share.

Conduct monthly Governance meetings with CTOs and CEO of existing clients along with internal customers & relevant stakeholders.

Conduct business conclaves, preparing business Plan for every quarter.

Interacting with business partners like (Nokia, Ericsson and Huawei) to ensure smooth implementation of projects.

Collection & Dispute Resolution Activities – Roles & Responsibilities Handling 1,800Mns of transactions per month, Monitoring & accounting of all revenue transactions, and ensuring the

monthly reconciliation is completed and signed off with customer finance team to enable collection of outstanding and minimizing aging.

Data Analysis - Maintain database accuracy to eliminate disputes in billing and ensuring resolution of dispute leading to timely collections of billed amount.

Streamlining the internal process for simplification and to mitigate the disputes and smooth work flow and automation of process as required.

Liaised with relevant departments to resolve customer queries and communicate effectively with timelines and responsibility for resolution.

PMO – August 2010 to May 2013

Task, Scheduling, Monitoring and Reviewing the circle team and field teams for ongoing projects and deliver required results, also improve the productivity and quality of work done by them through structural reviews.

Analysing the Business Requirements and getting the Service Request from customer. Ensuring to deliver the all request to customer as per the SLA and ensuring the proper revenue generation to company.

Forecasting on Material and Budget planning for all ongoing projects. Ensuring the adequate manpower (business partners) available for current and future roll-outs.

Looking after Vendor and Material Management, Customer handling, solving issues from customer front, Overseeing PMO activities like tracking and monitoring the SLA and milestones, flashing the alert to teams to achieve the sites in timeline. Sending Daily, Monthly performance reports and charts to Management. Preparing presentations to all type of meetings and discussions. Allocating the sites to Vendors and monitoring the Vendor KPI and evaluating their performance, raising penalty for crossing the SLA & reporting to management. Analysing the team performance and train them for betterment in process follow-up.

Responsible for Audit & Strategic plan with CFT (Cross functional Team). Based on the current projects, responsible for monthly target setting. Responsible for Business Process Implementation & Monitor and review the process followed by the teams.

Additional Responsibilities in Project Management – SPOC of Tower Consolidation Project Tower Consolidation & Asset Retrieval - Project was focused on frugality of operational cost. Handled the team size of 19 Members and managed optimal flow of Task, Scheduling, Monitoring and reviewing the

complete project and deliver required results, also improve the productivity and quality of work done by them through structural reviews.

Company: Viom Networks – A Joint Venture of Wireless TATA Tele Service Ltd and Quippo.Tenure: Oct 2008 to Aug 2010Role: Business Analyst – Reporting to Circle Head Operations

Monitor and review the circle business team to meet the monthly targets and reporting to management and customers. Updating the business trends and giving ideas to implement the process to shorten the core activities.

Played a key role in aligning the operations team during merger of two companies and taking business decisions.

Responsible to ensure all Service Request has been delivered as per customer requirement without any rejection and guaranteed of generating the revenue to the organization

Primarily responsible for providing strategy analysis and forecast the business requirements as per the current trend and give multiple choices to customers to make their network coverage fulfilled

Handled Data management, Vendor Management, Monitor and review the team to meet the monthly targets

Sending daily, weekly, monthly reports to customer and management. Actively involved in Presentation Preparation and PMO Activities. Getting monthly sign-off from customer for all deliverables and ensuring to generate revenue through the proper sign-off

Served as an SPOC between organization and customer

Member of People Management, Leader of Sports Team

Company: Aircel Cellular LimitedTenure: Aug 2006 to Oct 2008Role: Technical Support coordinator

Primarily responsible for Preparing Operating License and Deployment Plan.

Filling online application for taking license for all towers from regulatory affairs.

Data reporting on Daily, weekly, monthly basis to management. .

Served as a SPOC for inter departments.

Company: Radhakrishna Hospitality Service LtdTenure: July 2005 to Jun 2006Role: Management Trainee

Primarily responsible to prepare weekly shift chart, team handling, preparing monthly reports, office management.

Scholastics

M.B.A - Specialized in Operations (2011 -2013) - 72% score with 3.66 GPA from ITM (Institute for Technology & Management) in tie-up with Southern New Hampshire University, Boston-USA

DHMCT - Diploma in Hotel Management & Catering Technology (2002 – 2005) – 74%, M.G.R. University, Chennai

HSC (2001 – 2002) – 74%, Kalaimagal Viddyalaya matric Hr. Sec. School

Personal Details

Date of Birth : 05-Oct-1984

Marital Status : Married

Passport No. : G0659218

Declaration

I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Yours Truly,

Vinothkumar B