Module Number 1-1VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Course Introduction

Module 1

Module Number 1-2VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Importance

Technical personnel who respond to incident reports in VMware vSphere™ deployments are typically system administrators whose expertise focuses on Windows or Linux system administration. These personnel must be able to rapidly and effectively troubleshoot issues.

This course will help prepare vSphere system administrators to troubleshoot a variety of problems caused by misconfigurations and hardware failures.

Module Number 1-3VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Module Objectives

Understand the course goals

Understand the course objectives

Understand the course focus

List the course components

List the course modules

Module Number 1-4VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Goals of This Course

To prepare you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the vSphere virtual infrastructure

To increase your skill and competence in using the command line to analyze and configure VMware® ESX™ and ESXi hosts

Module Number 1-5VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Objectives for the Learner

Use the VMware vSphere Client and service console commands to configure or diagnose and correct problems on ESX

Use the vSphere Client and the VMware vSphere Management Assistant (vMA) appliance to configure or diagnose and correct problems on ESX and ESXi hosts

Use the ESXi technical support mode to diagnose and correct problems on ESXi

Create and use a network packet capture utility to capture and display virtual switch network traffic

Use the vSphere Client and command-line tools to troubleshoot VMware VMotion™, Storage VMotion, VMware High Availability and Distributed Resource Scheduler clusters, and virtual machine power-on problems

Module Number 1-6VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Course Focus

The lecture material provides only a brief, high-level review of selected vSphere topics and features that have already been covered in other VMware courses.

The lecture material provides more complete discussion of selected vSphere topics and features that have not already been covered in other VMware courses.

This course emphasizes hands-on troubleshooting. It focuses on:

Detecting and correcting problems caused by administrator misconfiguration

Detecting failures in the support infrastructure

Module Number 1-7VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Course Components

This course is composed of three main components:

Student lecture guide The student guide contains all the lecture material. It provides background and review information only.

Troubleshooting reference guide (TRG) The TRG contains helpful troubleshooting hints and tips that can be

applied during the labs. The TRG also contains supplementary technical material,

examples, and case studies.

Student lab guide The lab guide contains two types of labs: procedural labs and

troubleshooting labs. Procedural labs provide step-by-step instructions to accomplish a

goal. Troubleshooting labs consist mostly of a problem statement.

Module Number 1-8VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

VMware Online Resources

VMware Communities:

http://communities.vmware.com

vSphere documentation:

http://www.vmware.com/support/pubs/

vMA documentation:

http://www.vmware.com/support/developer/vima/vima40/doc/vma_40_guide.pdf

vSphere CLI documentation:

http://www.vmware.com/support/developer/vcli/

VMware Education:

http://www.vmware.com/education

Module Number 1-9VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Course Modules

Module 1: Course Introduction

Module 2: VMware ESXi Command-Line Troubleshooting

Module 3: VMware ESX/ESXi and vCenter Server Log Files

Module 4: Network Troubleshooting

Module 5: Management Troubleshooting

Module 6: Storage Troubleshooting

Module 7: VMware VMotion Troubleshooting

Module 8: VMware Infrastructure Troubleshooting

Appendix A: Using the VMware vSphere Client to Examine Network Information

Module Number 1-10VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

You Are HereYou Are Here

VMware vSphere: Troubleshooting

VMware Infrastructure Troubleshooting

Course Introduction Storage Troubleshooting

VMotion Troubleshooting

ESX/ESXi and vCenter Server Log Files

Network Troubleshooting

ESXi Command-Line Troubleshooting

Management Troubleshooting

Module Number 1-11VMware vSphere: Troubleshooting – Revision ACopyright © 2009 VMware, Inc. All rights reserved.

Key Points

The focus of this course is on hands-on troubleshooting.

Troubleshooting discussions will focus on misconfigurations and infrastructure problems.

This is not a course on performance tuning.

This is not a course on software bugs.

This course does not cover other VMware products, such as VMware View™ or VMware vCenter™ Site Recovery Manager.

Lecture content has purposely been minimized.