yougesh nirwan

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A industrial exposure training Report on

FUNCTIONING OF A STARHOTEL PARK PREMIER (GURGAON)

(Induction Training Report)

SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE AWARD OF THE DEGREE

BACHOLAR OF HOTEL MANAGEMENT (BHM &CT)

Submitted ByYOUGESH KUMAR NIRWAN

B.H.M.C.T Vth Semester

Submitted to

R.T.U

LORDS INSTITUTE OF HOTEL MANAGEMENT& CATERING


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TECHNOLOGY CHIKANI, ALWAR(RAJASTHAN) 2010 - 2011

ACKNOWLEDGMENT

I am extremely grateful to our respected H.O.D

Mr.PARDEEP LEHRI and the faculty guide Mr.

VINAY JHA for his valuable guidance and timely help.

I would also like to thank all the departments staff

of HOTEL PARK PREMIER, who helped me

during my project period by giving the necessary

information and documents.

Last but not the least, I express my sincere thanks to

all of them, who provided me with the data and helped

me in completion of this project.

Yougesh kumar nirwan


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Introduction of Hotel Industry:-

Hotel is defined by British law as A Shelter provided, he is inposition to pay for it andis in position to be received.

We all know the fact that people need accumulation, food and drink while

away from their home. As transport and social need take developed from

orient civilization through modern times. So the industry has responded to

meet those needs.

Towards the 18 century the number as the traveler is created more

rapidly through merchandised wagons as a form as transport and the use

of house carrying for the nobility. To eaten for this need, nature of house

as various design were constructed. These houses provide charge of

houses, accommodation, food and drink for travelers.

Hotel Industry and Tourism:-

Hotel are the vital and essential part of the tourism industry without an

adequatedevelopment as hotel resources all the national scenery, all the climatic

virtue and all

The sporting and recreational facilities will not able to sustain a good

volume of Tourist trade. Economically tourist bring foreign currency site


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our land as the spread, it here as paying for food, drinking water as the

goods in shop, it has its our sociology aspects. Conrad hot ties, as

American has stress the satisfaction. He gives in the knowledge that1

hotel development has made it massive for people to get know such

other is differentiated. Tourism promote in traditionally understood. Hotel

are the most important essential destination. It facilitates the country to

provide it wishes to build up tourism. In the promotion of tourism, tourism

is a recent phenomenon, if business travel is include in tourism as it is

business travel is included in tourism as it is some definition it is of

comparatively recent in nature or origin. Tourist is the necessary pre-

condition as tourism mechanization has made travel, position for a

significant portal population as the developed countries at least and thus

tourism has become a matter as a interest cancers to Government and

the Governed a life. Tourism in modern, sense has its presence

historically but it will be arranged that the difference between the 18

Century and earlier/ The more recent time is not merely a matter as

degree, but that the moral as 1850 for example difference structure, from

the world as 1750 in tourism as in everything.

Tourism needs variety and India with its most dimension and variety

after to energy class its visitors, something not sound creature from the

snake chromes the Histological from the system as sock dancers to big


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game hills. If has been slightly said, No hotels No Tourism the hotel

industry is so closely linked to the tourism that it is responsible for 50% as

the foreign exchange from tourism thus hotels make a contribution

towards tourism trade and enterprises.

2

Concept:-

The name Hotel was derived from a Latin word called

Hospitiums. The earlier hospitality involved accommodation these come

to be known as bins which booked after by in keeps.

In Britain these were called Entertainment House. As people

began mostly from place to place the hotel industry began growing. In

New York City Hotel was the first hotel to house an elevate thus the

trend changed from on ordinary husband establishment to a more

organized booking system.Present Trends:-

The trend is the industry in classification closely under the

basis of advancement in technology, marketing and sales, financial and

the development is food and cuisine trends. The hotel industry is now

concentrating as a segmentation as the market by contain certain types

as customers which focuses as settle that enter exclusively for them, the

concept as budget have is an upcoming one in India. The hotelier would

like to offer a reasonable amount of good facilities after condition price

and attention is a home way from home situation.


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Today the hotel includes is making a reasonable program in both public

and

private sectors. Independent chains are The Taj. The top has gives a

new look to the Hotel ring in India.

CONTENTS

INTRODUCTION OF HOSPITALITY INDUSTRY

PROFILE OF THE PLACE

PROFILE OF THE HOTEL

FACILITIES IN HOTEL

DEPARTMENT OF THE HOTEL

HOUSEKEEPING

FRONT OFFICE

F&B SERVICE

F&B PRODUCTION

PROBLEMS AND SUGGESTION

CONCLUSION


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PROFILE OF THE PLACE GURGAON

MODERN GURGAONNew Gurgaon is the modern part of Gurgaon. It hasmodern facilities and a planned infrastructure. OldGurgaon, on the other hand, has its ownaspirations. Gurgaon os riding high on residential,commercial and retail developments these days.Due to public-private sector partnership model in
http://gurgaon.gov.in/welcome.htm


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real estate development that has been the majoreforce behind Gurgaon emerging as the corporatecapital. It has developed morebecause of moreconnectivity options to the capital. The factremains that most of the people living there stillfrequent Delhi regularly for work. The growthprospect, increasing employment opportunities anda cleaner environment has propelled the growthforwards. Gurgaon with its location on NH8 closerto international airport, offering world-class newcommercial development, office destination,coporate hub, BPO companies, IT companies etc.


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It is Gurgaon that has initiated organized retail boom in

Delhi and NCR in the form of malls. Gurgaon boasts of over

half a dozen operational malls like MGF Metropolitan Mall,

MGF Plaza, Sahara Mall, DLF Mega Malls, Gold Souk.


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http://gurgaon.gov.in/welcomeaimtd.htm


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Gurgaon known as "City of Malls" is situated in National CapitalRegion, of India, to the South of New Delhi and to the west of

Faridabad. Gurgaon is one of the fastest developing districts in

Haryana.

Gurgaon City is 10 kms away from Indira Gandhi International

Airport, Delhi. With opening of flyovers on National Highway Number

8 time distance between Delhi and Gurgaon has been reduced. Delhi

Metro is coming up soon in Gurgaon.

Gurgaon has a large number of big and small size Industries, many

of which are ancillaries of Maruti Auto and other large companies. A

number of

Software companies have their offshore development centers here.Lately, many BPO/ Call Centres have been set up.

HUDA has set up about 27 urban estates out of which Sector 14 is the

most important sector of HUDA, Gurgaon.

History of GurgaonGurgaon district is situated in NCR of Delhi, the capital of India. It is just10 kms away from Indira Gandhi International Airport, Delhi. The districtderived its name from the name of Guru Dronacharya; the village wasgiven as gurudakshina to him by his students; the Pandavas and hence itcame to be known as Guru-gram, which in course of time got distorted to


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Gurgaon. Thus the district has been existence since the times ofMahabharata. The district is surrounded by Delhi & Rajasthan.

It is said that Yudhishtar, the eldest brother among the Pandavas, gavethis village to his guru, Dronacharya, whose tank still exists on the west

side of the Railway Road. Actual village "GURGAON" is about 1.5 km.away from Gurgaon town, where the temple of SHEETLA MATA, attractsdevotees in large numbers on every Monday and Tuesday.

During Akbar's reign, the district fell within the subas of Delhi and Agra,and comprised, wholly or partly, the sikars of Delhi, Rewari, Suhar Pahariand Tijara. With the decay of the Mughal empire, it remained in adisturbed state as a consequence of fighting between the neighboringchiefs till 1803 AD when most of it came under the British rule through theTreaty of Surji Arjungaon with Sindhia. The town was first occupied by the

cavalry unit posted to watch the army of Begum Samru of Sirdhana,whose principal cantonment was in the village Jharsa, 1.5 km. to thesouth-east of the town.

The civil offices were removed from Bharawas (tehsil Rewari) in 1821 AD,when the British frontier advanced through the acquisition of the Ajmerterritory.

The district was divided into parganas by Britishes, various parganaswere given to petty chiefs and granted as jagirs in lieu of military services

rendered by them. These jagirs were gradually resumed and came underthe direct management of the British; the last of the important changestook place in 1836 AD. There after, the district remained unchanged untilthe 1857 uprising. In 1858 AD It was transferred from the North WesternProvinces to Punjab. In 1861, the district was rearranged into five tehsilsGurgaon, F.P.Jhirka, Nuh, Palwal & Rewari.

In the composition of the District since the beginning of the 20th centuryvarious changes have occurred.

1901-1911: No change took place during this decade.

1911-1921: Ballabgarh was one of the three tehsils comprising the thenDelhi district. A part of this tehsil was transferred to the Gurgaon district in1912. This was formed into the new sixth Tehsils of the district with thesame name viz. Ballabhgarh.


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1921-1931: No changes occurred during this decade.

1931-1941: Minor changes occurred between Gurgaon district and UttarPradesh due to riverain action.

1941-51: Under the Provinces and States Order 1950, 9 villages of thedistrict including Shahjahanpur were transferred to Rajasthan, whereasthe district gained with merger of Pataudi State and the transfer of it of 2villages from Rajasthan and 78 villages from PEPSU.

1951-61:There was no change in the boundary of the district during thisdecade.

1961-71:There was no change in the boundary of the district during thisdecade.

1972- : Rewari Tehsil was excluded from the Gurgaon district andincluded in the Mahendergarh district.

1974-: Thirty four villages were excluded from Palwal Tehsil.

On 15th August, 1979 , Gurgaon district was further divided to form anew district Faridabad in which tehsils of Ballabgarh and Palwal, ofGurgaon District were

TOURIST PLACE IN GURGAON


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TOURIST PLACES

GURGAON (Tehsil Gurgaon)

The headquarters of the district of the same name, Gurgaontown, having an altitude of 229 meters, lies at a distance of 32km from Delhi on Delhi Bikaner railway in 28 28' 0" NorthLatitude and 77 01' 43" East Longitude. The town was firstoccupied by cavalry unit posted to watch the army of BegumSamru of Sirdhana, whose principal cantonment was at thevillage of Jharsa, 1.5 km to the south east of the town. Theprincipal buildings of interest include Cawn Sarai, NehruStadium and Kamla Nehru Park. About 1.0 km away from theGurgaon town is a village by the same name which is known farand wide for its temple of[SHEETLA MATA ](1 km from busstand) where a fair is held every Monday and Tuesday. MataSheetla known to be wife of Guru Dronacharya. Every yearduring the month of March and July, a fair is held. People fromevery part of nation visit to this religious temple. Administrationis provided all type of assistance to public/people in terms oftheir lodging,boarding, travelling arrangement.

Dhankot :

It lies 11 km west of Gurgaon on Gurgaon - Farrukhnagar Road.Tradition has it that milk was supplied from this place to GuruDronacharya and his pupils at Gurugram (Gurgaon). It is alsoidentified as Thullkottiha ( of the Buddhist literature) and wasvisited by Lord Buddha
http://gurgaon.nic.in/sheetla_mandir.htmhttp://gurgaon.nic.in/welcome.htmhttp://gurgaon.nic.in/sheetla_mandir.htm


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Saiyad:

It lies 3 km west of Gurgaon on Gurgaon Dharampur road.

Traditionally, the site is believed to be the residential place of

Guru Dronacharya and his pupils. The site has yielded Painted

Grey Ware and late medieval remains.

Ata: It is situated 5 kms east of Sohna on Sohna Hathin road. Ithad been an important center of art and architecture in the timeof Gurjara-Pratiharas. Two beautiful icons-one representing UmaMaheshvara seated on Nandi of early medieval period and other

representing Adinath of medieval period.

Malab:

Situated 5 km south of Nuh on Gurgaon Alwar road, the villagecontains one of the highest mounds in the region. A coin ofKanishka, some coins of late Kushanas and a number of coins ofMuslim rulers have been found at the site.

Sanghel:

It is situated 13 km east south of Nuh on Nuh Hodal road. It isone the highest mounds in the district. It has yielded PaintedGrey Ware, early historic wares and late medieval remains.

Ujina:

It lies 10 km east of Nuh on Nuh Hodal road. The village isknown for its lake. The mound has yielded Painted Grey Wareand early historic wares. The stone sculptures located at the site

represent Varaha and Nrsimha of medieval period, and Lakshmiof late medieval period.


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Sheetala Devi Temple

This famous Hindu temple is located one and a half kilometers

in the suburbs of Gurgaon near a pond.

Sultanpur Lake Bird Sanctuary

Ten Km from Gurgaon and 42 km from Delhi, the place is a

haven for bird lovers. It is a find of Peter Jackson, the world

famous authority on bird

Sohna

This town having an altitude of 230 meters is situated on the

highway from Gurgaon to Alwar, 24 km from Gurgaon and 56

km from Delhi.

Damdama Lake

Gurgaon also boasts of another tourist attraction - the Damdama

Lake. Tourist facilities at the Lake include restaurant, bar and

motel wing.

Where to Stay (in & around Gurgaon):
http://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/243/sheetala-devi-temple.htmlhttp://www.aathitya.com/destinations/touristplace/description/242/sultanpur-lake-bird-sanctuary.htmlhttp://www.aathitya.com/destinations/touristplace/description/241/sohna.htmlhttp://www.aathitya.com/destinations/touristplace/description/240/damdama-lake.html


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The Main reputed places where one can stay are as below:

1.Shama Tourist Complex: Inside Gurgaon City(0.5 km fromBus Stand)2.Vatika Garden Retreat: Village Karanki (Sohna-

Balabhgarh Road, Gurgaon)3.The Plaza Solitaire: Delhi-Gurgaon Road, Sector-14,

Gurgaon4.The Bristol Hotel( 5 *): Adajacent to DLF Qutab EnclavePhase-I, Gurgaon5.Sohna Tourist Complex: About 25 km from Gurgaon

6.Saras Tourist Complex: (Damdama Lake), About 20 kmfrom Gurgaon7.The Radisson Hotel(5 *): Near Mahipal on Delhi-GurgaonRoad

Beside these some guest houses,lodges(near bus stand) andsome Dharmshalas are also situated in the city.

CINEMA HALL IN GURGAON

Dev Cinema

Mehrauli roadGurgaon - 122001Phone : 0124- 2322206

Centre)


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DT Cinema

DT Cinemas, DLF City Centre, Mehrauli Gurgaon roadGurgaon - 122001Phone : 0124-5014092, 011-26140000 (home delivery)

Jayanti Films Pvt. Ltd.

Plot No 200A Beverly Park-I Mehrauli Road Dlf CityGurgaon - 122001Phone : 0124- 2321921

Payal Cinema : Gurgaon

Sector-14 Cinema Plot

Gurgaon - 122001Phone : 0124- 2328458

PVR (Shara Mall): Gurgaon

MG RoadGurgaon - 122001

PVR (Shara Mall): Gurgaon

MG RoadGurgaon - 122001

HOSPITAL IN GURGAON

East West Medical Centre: GurgaonEast West Medical Centre711Sector 14, New Railway road,Gurgaon-122001, HaryanaPhone: +91-0124-2322556


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Jain hospital853,Sector14,Gurgaon-122001Phone: 0124 2328538, 0124 2324581

Paras Hospital

C-1,Sushant Lok-1, Sec-43

Ph- 1GurgaonPhone: 0124-4585574, 0124-4585581

Indraprastha Apollo Hospitals

168Sec-17 Gurgaon-122002

Phone: 0124-2343377

Vardhman Medicare Centre :

Vardhman Medicare Centre

239 Premashray Sheetla Mata Road Sector 5 Gurgaon 122001

Phone : 0124-2254110

Umkal Hospital And Heart Research Center : Gurgaon

Umkal Hospital And Heart Research Center

A-520 Sushant Lok-1 Gurgaon-122002

Phone : 0124-2385656-57, 2385075

Thukaral Hospital : Gurgaon

Thukaral Hospital
http://gurgaon-search.com/info/1050/thukaral-hospital-gurgaon/http://gurgaon-search.com/info/1050/thukaral-hospital-gurgaon/


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956;Sector-17, Gurgaon

Phone : 0124-2321322

Thakural Hospital : Gurgaon

Thakural Hospital

956 Sec-17 Gurgaon

Phone : 0124-2321322

Taneja Heart And Medical Center : GurgaonTaneja Heart And Medical Center

Near Geeta Bhawn, Gurgaon

Phone : 0124-2326726

Sidhesh Hospital : Gurgaon

Sidhesh Hospital

Saraswati Vihar Gurgaon

Phone : 0124-2350636

Shri Ram Memorial Hospital : Gurgaon

Shri Ram Memorial Hospital

Dlf Phase-II Mehrauli Gurgaon Rd Sikanderpur Gurgaon-122001

Phone : 0124-2561790

Sheetla Hospital : Gurgaon
http://gurgaon-search.com/info/1049/thakural-hospital-gurgaon-2/http://gurgaon-search.com/info/1048/taneja-heart-and-medical-center-gurgaon/http://gurgaon-search.com/info/1047/sidhesh-hospital-gurgaon-2/http://gurgaon-search.com/info/1046/shri-ram-memorial-hospital-gurgaon/http://gurgaon-search.com/info/1045/sheetla-hospital-gurgaon/http://gurgaon-search.com/info/1049/thakural-hospital-gurgaon-2/http://gurgaon-search.com/info/1048/taneja-heart-and-medical-center-gurgaon/http://gurgaon-search.com/info/1047/sidhesh-hospital-gurgaon-2/http://gurgaon-search.com/info/1046/shri-ram-memorial-hospital-gurgaon/http://gurgaon-search.com/info/1045/sheetla-hospital-gurgaon/


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Sheetla Hospital

D-225 Sushant Lock-I Gurgaon-122002

Phone : 0124-5041689

Sheetal Hospital : Gurgaon

Sheetal Hospital

New Railway Road Nr D S D College Gurgaon-122001

Phone : 0124-2321989

Sharma Hospital : Gurgaon

Sharma Hospital

47/5 Jacubpura Gurgaon-122001

Phone : 0124-2320944

Saraswati Hospital : GurgaonSaraswati Hospital

Delhi Road Gurgaon-122001

Phone : 0124-2320191, 2326191

Rama Hospital And Nursing Home : Gurgaon

Rama Hospital And Nursing Home

Model Town Gurgaon

Phone : 0124-2309761
http://gurgaon-search.com/info/1044/sheetal-hospital-gurgaon/http://gurgaon-search.com/info/1043/sharma-hospital-gurgaon/http://gurgaon-search.com/info/1042/saraswati-hospital-gurgaon-2/http://gurgaon-search.com/info/1041/rama-hospital-and-nursing-home-gurgaon-2/http://gurgaon-search.com/info/1044/sheetal-hospital-gurgaon/http://gurgaon-search.com/info/1043/sharma-hospital-gurgaon/http://gurgaon-search.com/info/1042/saraswati-hospital-gurgaon-2/http://gurgaon-search.com/info/1041/rama-hospital-and-nursing-home-gurgaon-2/


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Rama Hospital : Gurgaon

Rama Hospital

Khandsa Road, Gurgaon

Phone : 0124-2321014

Rajendera Hospital : Gurgaon

Rajendera Hospital

554+1/21 Om Nagar 35 Mile Stone B/H D A V School Gurgaon-122001

Phone : 0124-2334619

Pushpanjali Hospital : Gurgaon

Pushpanjali Hospital

John Hall Road Civil Lines Gurgaon-122001

Phone : 0124-2323052, 2320050

Private Hospital Pvt Ltd : Gurgaon

Private Hospital Pvt Ltd

L 22 Dlf Q E Phase II Gurgaon-122001

Phone : 0124-2353794

Prem Nath Hospital : Gurgaon

Prem Nath Hospital

Delhi Rd Gurgaon

Phone : 0124-2320641
http://gurgaon-search.com/info/1040/rama-hospital-gurgaon/http://gurgaon-search.com/info/1039/rajendera-hospital-gurgaon/http://gurgaon-search.com/info/1038/pushpanjali-hospital-gurgaon/http://gurgaon-search.com/info/1037/private-hospital-pvt-ltd-gurgaon/http://gurgaon-search.com/info/1036/prem-nath-hospital-gurgaon-2/http://gurgaon-search.com/info/1040/rama-hospital-gurgaon/http://gurgaon-search.com/info/1039/rajendera-hospital-gurgaon/http://gurgaon-search.com/info/1038/pushpanjali-hospital-gurgaon/http://gurgaon-search.com/info/1037/private-hospital-pvt-ltd-gurgaon/http://gurgaon-search.com/info/1036/prem-nath-hospital-gurgaon-2/


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Pariwal Hospital : Gurgaon

Pariwal Hospital

D.L.F, QE, Phase-11, Gurgaon

Phone : 0124-2327293

SHOPPING MALLS IN GURGAON

Galaxy mall

Galaxy tower Delhi,Jaipur highway Gurgaon-122001Phone: 0124-4112568

Sahara mall Mehrauli Gurgaon roadSector 28 Gurgaon 122001Phone: 0124-2387741

Gurgaon Central mall

C-15, old DLF, Sector-14Gurgaon.

MFG MetropolitanMG road Gurgaon-122001
http://gurgaon-search.com/info/1035/pariwal-hospital-gurgaon/http://gurgaon-search.com/info/1035/pariwal-hospital-gurgaon/


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DLF mallPhase-1 sector 56 road DLF CityGurgaon.

List of malls in Gurgaon

Ambi Mall (NH8)

DLF City Centre

DLF Mega mall

DLF Grand mall

Sahara mall

Gold Souk mall (Speciality mall)

MGF Mega City mall

Omaxe Plaza (SRS),Sohna Road

The Plaza (Speciality mall)

The Landmark Mall

JMD Regent Plaza

Ansals Plaza

Senior Mall
http://www.gurgaonshoppingmalls.com/ambi-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-city-center-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-mega-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-grand-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/sahara-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/gold-souk-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/mgf-mega-city-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/omaxe-plaza-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/ambi-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-city-center-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-mega-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/dlf-grand-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/sahara-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/gold-souk-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/mgf-mega-city-mall-gurgaon.phphttp://www.gurgaonshoppingmalls.com/omaxe-plaza-mall-gurgaon.php


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BANKS IN GURGAONUTI Bank : Gurgaon

UTI Bank

SCO-13, Sector 14, Gurgaon-122001

Phone : 0124-2339019, 2339020

Union Bank of India : Gurgaon

Union Bank of India

SSI Branch, SCO-14, Sector 14, Gurgaon
http://gurgaon-search.com/info/71/union-bank-of-india-gurgaon-2/http://gurgaon-search.com/info/72/union-bank-of-india-gurgaon/http://gurgaon-search.com/info/71/union-bank-of-india-gurgaon-2/http://gurgaon-search.com/info/72/union-bank-of-india-gurgaon/


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The Hongkong and Shanghai Banking Corporation :

Gurgaon

The Hongkong and Shanghai Banking Corporation

DLF Central Arcade, Mehrauli Road, Gurgaon

Phone : 0124-2359784/ 87

Syndicate Bank : Gurgaon

Syndicate Bank

Bhanu Complex Mehrauli Road Gurgaon-122001

Phone : 0124-2348733

Vijaya Bank : Gurgaon

Vijaya Bank

Near Payal Theatre, Sec-14, Gurgaon

Phone : 0124-2324718

State Bank Staff College : Gurgaon

State Bank Staff College

Plot 77 Sector 18 Gurgaon-122001

Phone : 0124-2342171

State Bank of Patiala : Gurgaon

State Bank of Patiala

New Rly. Road, Gurgaon
http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/69/syndicate-bank-gurgaon-2/http://gurgaon-search.com/info/66/state-bank-of-patiala-gurgaon-2/http://gurgaon-search.com/info/68/state-bank-staff-college-gurgaon-2/http://gurgaon-search.com/info/67/state-bank-of-patiala-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/70/the-hongkong-and-shanghai-banking-corporation-gurgaon/http://gurgaon-search.com/info/69/syndicate-bank-gurgaon-2/http://gurgaon-search.com/info/66/state-bank-of-patiala-gurgaon-2/http://gurgaon-search.com/info/68/state-bank-staff-college-gurgaon-2/http://gurgaon-search.com/info/67/state-bank-of-patiala-gurgaon/


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Phone : 0124-2320227

State Bank of Hyderabad : Gurgaon

State Bank of Hyderabad

SCF 95, Sector 14, Gurgaon

Sahara India Ranking Ltd : Gurgaon

Sahara India Ranking Ltd

972/18 Abhav Raman And Co Civil Lines Gurgaon-122001Phone : 0124-2330912

National Bank Ltd : Gurgaon

National Bank Ltd

Delhi Jaipur By Pass Chander Nagar Gurgaon-122001

Phone : 0124-2302184

Lord Krishna Bank Ltd : Gurgaon

Lord Krishna Bank Ltd

Gf-2 Tower-4 Global Business Park M G Road Gurgaon-122002

Phone : 0124-2389531

Karur Vyase Bank Ltd : Gurgaon

Karur Vyase Bank Ltd

Payal Cinema Complex Sector 14 Gurgaon-122001
http://gurgaon-search.com/info/65/state-bank-of-hyderabad-gurgaon/http://gurgaon-search.com/info/64/sahara-india-ranking-ltd-gurgaon/http://gurgaon-search.com/info/63/national-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/62/lord-krishna-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/61/karur-vyase-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/65/state-bank-of-hyderabad-gurgaon/http://gurgaon-search.com/info/64/sahara-india-ranking-ltd-gurgaon/http://gurgaon-search.com/info/63/national-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/62/lord-krishna-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/61/karur-vyase-bank-ltd-gurgaon-2/


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Phone : 0124-2333099

Karnataka Bank Ltd : Gurgaon

Karnataka Bank Ltd

Near Nirulas, Sector 14 Gurgaon-122001

Phone : 0124-2303088

ICICI Capital Services Limited : Gurgaon

ICICI Capital Services LimitedSco 18 Sector-14 Gurgaon

Phone : 0124-2335212

ICICI Banking Corporation

ICICI Banking Corporation

Plot No. 81, HUDA Shopping Centre, Sec-14, Gurgaon-122001

Phone : 0124-2305044, 2305047

HDFC Bank : Gurgaon

HDFC Bank

Shopping Mall, Arjun Marg,DLF Phase I Gurgaon

Phone : 0124-2358802, 2358802, 2358804

Hdel Bank Ltd : Gurgaon

Hdel Bank Ltd
http://gurgaon-search.com/info/60/karnataka-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/59/icici-capital-services-limited-gurgaon/http://gurgaon-search.com/info/58/icici-banking-corporation/http://gurgaon-search.com/info/57/hdfc-bank-gurgaon-2/http://gurgaon-search.com/info/56/hdel-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/60/karnataka-bank-ltd-gurgaon-2/http://gurgaon-search.com/info/59/icici-capital-services-limited-gurgaon/http://gurgaon-search.com/info/58/icici-banking-corporation/http://gurgaon-search.com/info/57/hdfc-bank-gurgaon-2/http://gurgaon-search.com/info/56/hdel-bank-ltd-gurgaon-2/


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Sector 14 Gurgaon-122001

Phone : 0124-2336153

Corporation Bank : Gurgaon

Corporation Bank

750, Ground Floor, Sec-14, Gurgaon

Canara Bank : Gurgaon

Canara BankOld Railway Road Gurgaon-122001

Phone : 0124-2327963

Allahabad Bank : Gurgaon

Allahabad Bank

Near Jay Cinema, Railway Road, Gurgaon

Phone : 0124-2334590

Some other banks are

1) Axis bank

2) United bank of India

3) State bank of Patiala

4) Uti bank

5) ICICI bank
http://gurgaon-search.com/info/55/corporation-bank-gurgaon/http://gurgaon-search.com/info/54/canara-bank-gurgaon-2/http://gurgaon-search.com/info/53/allahabad-bank-gurgaon/http://gurgaon-search.com/info/55/corporation-bank-gurgaon/http://gurgaon-search.com/info/54/canara-bank-gurgaon-2/http://gurgaon-search.com/info/53/allahabad-bank-gurgaon/


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6) Union bank of India

7) Canara bank


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PARK PREMIER A UNIT OFPUNIHANI INTERNATIONAL

Guests at the Park Premier Hotel Gurgaon are treated to luxuryaccommodation through the hotel's spacious and well-appointed rooms.Each room is fitted with modern amenities including internet access anda well-stocked mini bar. The Park Premiere also has a full-servicebusiness centre, extensive banqueting facilities and equipped meetingand conference rooms to accommodate corporate functions and socialgatherings.

One of the most elegantly designed Four Star hotels in Gurgaon; ParkPremier brings a unique opportunity of experiencing a ristocratic lifestyle

with a taste of majestic ambience. Park Premier, a unit of Punihani

International, has been classified among the most alluring luxury hotels


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in Gurgaon for its snug accommodation, modernistic dcor, courteous

staff, and mouth watering.

The hotel is Located in The Millennium City Centre Gurgaon

(Sector-29) and close to The Expressway (NH-8) as well as

proximity to Signature Towers, Unitech Business Parkand

Unitech Trade Centre. It is 15km from IGI Airport and 35km

from Railway.

The millennium City centre of gurgaon (sector 29) and closeto the expressway (NH-8) as well as close proximity tosignatureTower unitech Business park and unitech trade centre.

Park Premier Hotel

353-357, Sector-29Gurgaon-122001, Haryana.

Tel:+ 91 124 4604600/308000Fax: +91 124 4604666/4604604

E-mail: [email protected]: www.parkpremierhotels.com
mailto:[email protected]://www.parkpremierhotels.com/mailto:[email protected]://www.parkpremierhotels.com/


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DUTY ROASTER


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From To Assign

department

Shift timing

1/03/10 29/03/2010 Housekeeping 1:00pm-10:00pm

30/03/10 24/04/10 Housekeeping

7:00am-

4:30pm

25/04/10 30/04/10 F&B service 8:00am-1:00pm

01/05/10 030/06/10 F&B service 8:00am-

1:00pm

02/07/10 01/08/10 Front office 9:00am-

7:00pm


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PIONEERS

Mr. Kulbir Singh Punihani

Mr. Tarlok Singh PunihaniMr. Narinder Singh PunihaniMr Amarjeet Singh Punihani

INTERIOR DESIGNERMr. Jaskaran Singh C/O Fab Interior

THE MANAGEMENT

G.M Mr. Dipinder G. Benjamin

E.A.M Mr. V.P.Singh

G.M. Sales Ms. Nandita

DGM H.R & Admin. Mr. R.L.Sharma

Front Office Manager Mr. Prashant Sharma

F&B Manager Mr.

Exe. Chef Mr. Basant kumar

Chief Engg. Mr. Manish Narang


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Exe. H/K Mr. Devendra Prasad

Mgr. Pur. & Store Mr. Vijay gupta

Manager Security Mr. Vinod kumar malik

Manager Finance Mr. R.K. Sharma

Manager Systems Mr. Vinay Dubey

FACILTY AT THE HOTEL PARK PREMIER

1) Rooms Facilities

2) Swimming pool

3) F&B Facilities

i) Down Town Caf

ii) 29th Grill

iii) Bar

iv) Banquet

4) Business Center

5) Airport Desk

6) Conference Facilities

i) Ornate-I

ii) Ornate-II

iii) Onyx-I

iv) Onyx-IIv) Onyx-III

7) Room service

8) Health club

9) Oxye spa


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10) Out sourced services

11) Apex fleet management

12) Information Technology

13) Events

1) Rooms Facilities

The two towers of the hotel have 94 elegantly designed rooms

with three categories.

1) Deluxe Room 48 (22 Twin & 26 Queen size)

2) Premier Room -32 (16 Queen size &8 Twins)3) Executive Room 14 (Queen Size)

SMOOKING FLOORS - 5th & 6th (40 Rooms) 16

Deluxe rooms, 16 Premier rooms & 8 Executive rooms.

Physically challenged room : 01 (Room No : 114)

The two towers of the hotel have 94 elegantly designed rooms

with three categories. The 46 rooms are coming soon.

Room Features


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Capacity : 70,000 lts.

Size : 610 Sq. ft

Depth : 3.4 4.7 ft

Deck area : 380 sq. ft

Changing room - Gents & Ladies on the deck level.

Froom high speed internet access to quit meeting places, Park Premier is

Equipped with all the modern technology you need to get your job dome while

you are on tour.

Facilities:

. Internet access

. Facimile

. Xerox

. Printing & scanning

. Telephone calls

OXYE SPATIMING : 0600 hrs 2000 hrs

Gents spa 396 sq.ft

Ladies spa 350 sq.ft


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Massage : Prior appointment required.

1) Classical Swedish

2) Aromatherapy

3) Scrub massage4) Ayurvedic massage

5) Hand and foot reflexogy

6) Head & neck massage

7) Steam

OUTSOURCED SERVICES

SECURITY Galaxy security servicesHousekeeping Technomen

Travel Desk Apex Fleet Management

APEX FLEX MANAGEMENT

CARS :Honda city

Toyota innova

Ford ikon

Other luxury cars can be arranged upon request.

Airport transfers, local runs, outstation tour can be organized as per the

requirement.

LAUNDRY :

We have an in house laundry facility equipped with the latest machineryimported from Italy. Only Johnson & Diversey products are used.

F&B SERVICE


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1)DOWN TOWN CAF (COFFEE-SHOP)

The elegantly 24 x7 Coffee shop offers a wide variety of menu

including European, American and Buffet for all the meals. Seating capacity 65

cover. It provide 24hours service.

2)29th THE GRILL

The grill offers guests a distinctive dinning experience where guest can

savior grilled meats, chicken BBQ and smoky grilled platters of seafood. Also

wines from finest vineyards of the world are served. It provide unlimited wine.

Seating capacity 29 Covers.


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3)BAR LOUNGEBar Lounge situated at lobby level offers a wide selection of Apritifs,

Sprits and specially crafted cocktails along with a fine selection of scotch, Single

Malt, Irish& Bourbon Whiskeys.

Seating capacity 30 Cover.

3) BANQUET Banquet hall can

accommodate 300 person when fully open. When required the hall can be divided

into three separate sound proof hall.

4) BUSINESS CENTER

With From high-speed Internet access to quiet

meeting places and includes secretarial services.

5)AIRPORT DESK It is the responsibility of airport representative to ensure that the guest does

not have any type of problem at the airport.


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6) CONFERENCE FACILITES

With a Seating capacity of 20 200, is fully equipped with Wi/Finet access, video conferencing facilities LCD projecter withscreen, white board.

i)Ornate-I

With a seating capacity of 25-30 pax is fully equipped with Wi/Fi netaccess, Video Conferencing facility, LCD projector with screen, white board.

Hall size 1059sqrft..

ii) Onex- 1

Seating capacity of 80-100 pax (Theatre style) . Hall size 1813 sqrft.

iii) Onyx-II

Seating capacity of 25-30. (cluster style) Hall size 900 sqrft.IV)Onyx-III

Seating capacity of 20-25. (cluster style) Hall size : 936 sqrft.

v)Onyx-IV

Seating capacity of 35-40. (U shape) . Hall size : 980 sqrft.

Onyx size (1,2&3) 3649 sq.ft


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INFORMATION TECHNOLOGY

1)Telephone Exchange Alcatel Omni Office

2) Incoming lines - 60

3) Outgoing lines 60

4) PRI Lines (Primary rate interfaces) 02

5)Wi Fi Air link, Banglore

6)Internet speed 1 mbps

7) Guest room telephone Bittel

EVENTS

CAR RALLY 2009

FOOD FESTIVALS Chinese, French, Italian, Lebnesse, Mexican


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There are Following Four Department in the Hotels:

HOUSEKEEPING

This department in a hotel is responsible for the cleanliness,

maintenance and aesthetic upkeep of the hotel. The role of housekeeping is to

keep a clean, comfortable and safe house. To make a room appealing to a guest is

the task of housekeeping which has to ensure the basic human needs of comfort

and security. The housekeeping department makes in giving a guest a desirable

room has a direct bearing on the guest experience in a hotel.

Executive Housekeeper

He is responsible and accountable for the total cleanliness, maintenance

and aesthetic upkeep of the hotel.

Assistant Housekeeper

He manages the resource given by the executive housekeeper to

achieve the common objectives of cleanliness, maintenance and attractiveness ina given shift.

Uniform Room Supervisor

He is responsible for providing clean serviceable uniform to the staff

of the hotel.


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Uniform Room attendants

Room attendant who actually do the issue of uniforms while receiving

soiled ones for onward transmission to the laundry.

Helpers

They do the physical work as transporting, counting and bundling of

uniforms and linen.

Linen Room Supervisor

He is responsible for the acquisition, storage, issue and cleanliness of

linen in its various forms.

Linen Room Attendant

Assist the supervisor by actually issuing linen and filling such records as

necessary.

Floor SupervisorHe is responsible for the cleanliness, maintenance and attractiveness of

the guest floors attached to her in a shift. He scope encompasses guest rooms,

corridors, staircases, floor pantries of the allotted floor.

Public Area Supervisor

He is responsible for the cleanliness, maintenance and attractiveness of

all public areas which include restaurants, bars, banquet, gardens, administrative

offices and car park areas.

Room Attendant

They do the actual cleaning of guest rooms and bathrooms allotted to

them.


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Houseman

Their job would include heavy duty vacuuming, shifting of furniture, cleaning

of window panes, mopping, sweeping, etc.

Head Houseman He supervises the work allotted to housemen especially those in public

areas. He would deputies on behalf of the public area supervisor especially at

night.

Desk Control Supervisor

The housekeeping desk must be manned 24 hours as guest and staff will

contact this desk transmit information concerning housekeeping. It is the desk

control supervisor who co-ordinates with the front office for information on

departure rooms and handing over cleared rooms.

Cloak Room Attendants

He is responsible for the cleanliness, maintenance and service in

public area guest toilets.

Night SupervisorHe is able to handle any aspect of housekeeping at night including desk

control operations, issue of linen and uniform in an emergency etc,

Horticulturist

Horticulturist who maintain the gardens of the hotel as well as supply

flowers from the gardens for interior arrangement.

Head GardenerHe supervises the brigade of gardeners in maintaining hotel gardens and

keeping them contemporary each season.

Gardeners


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He does the actual digging, planting, watering, etc. of gardens on a day-to

day basis.

IN THE HOTEL PARK PREMIER

There are following section in the hotel Park Premier:

Desk Control Room

There is the main communication centre of housekeeping. It receive all

information and sent out all concerning the department. It store all articles of

guest that are lost and may be claimed later.

Uniform/Linen Room/Tailor

There is the room where current linen and uniform are stored for issue and

receipt. There is also a tailor who attend to the stitching and mending work of

linen and uniform.

Floor Pantries

There is in each guest floor must have a floor pantry to keep a supply of

linen. Guest supplies and cleaning supplies for the floor.


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FRONT OFFICE

It is the main department of the hotel. The front office in a hotel is the

department responsible for the sale of hotel rooms through systematic methods

for reservation, followed by registration.

This term given to entire front desk and personnel working in thedesks who are involved with the duties and responsibilities in the sale of the guest

rooms and providing efficient services to the guests during their entire guest

cycle consisting of pre-arrival, arrival, occupancy and departure.

Front office generates two third of the revenue earned by a hotel from

the sale of the guestroom


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FRONT OFFICE MANAGER

Front office manager is responsible for operations or

functions on front desk. He schedules the front office staff, supervise workloads

during shifts, and resolve guest problems quickly, efficiently, and courteously.

ASSISTANT FRONT OFFICE MANAGER

Assistant Front Office manager takes care of all responsibilities of front office

manager in the absence of front office manager.

FRONT OFFICE SUPERVISOR

Front office supervisor supervise all functions at front office

and make them continuous effectively.

NIGHT AUDITOR

Night auditor checks front office accounting records for accuracy ,

tracks room revenue occupancy percentage etc. prepare a summary of cash,

check, and credit and activities. Post room charges, room taxes to guest accounts.

CONCIERGE

Information assistant or concierge assist the guest; provide

information about in-hotel or off-hotel premises attractions, facilities, services, or

activities.

ACTIVITIES AT FRONT OFFICE IN THE HOTEL PARK

PREMIER


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RECEPTION

Reception is the first view of the hotel. Receptionist assists

the guest. On reception a guest get information about the hotel.

CHECK - IN PROCEDURE AT RECEPTIONCheck-in is normally required in order to obtain a room key and

provide a credit card guarantee to coverpotential costs such as Room

Service for the duration of the stay.

C FROM

C form is prepared by recption staff which include

detail about the foreignerlike passprt detail, nationality, date of issue of passport

and expiry date.CHECK OUT PROCEDURE

Check out procedure is used when guest leave the hotel after paying the bill.
http://en.wikipedia.org/wiki/Key_(lock)http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Room_Servicehttp://en.wikipedia.org/wiki/Room_Servicehttp://www.google.com/imgres?imgurl=http://www.cartoonstock.com/lowres/mba0176l.jpg&imgrefurl=http://www.cartoonstock.com/directory/H/Hotel_bill_gifts.asp&h=400&w=373&sz=52&tbnid=2pFCS6DkN0YJ::&tbnh=124&tbnw=116&prev=/images%3Fq%3Dcheck%2Bout%2Bfrom%2Bhotel%2Bpictures&hl=en&usg=__oDrds-vZ_ovWunoyGhRpNMmKuQY=&sa=X&oi=image_result&resnum=2&ct=image&cd=1http://en.wikipedia.org/wiki/Key_(lock)http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Room_Servicehttp://en.wikipedia.org/wiki/Room_Service


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In the check-out procedure guest gives feedback to hotel which is very necessary.

ARRIVAL AND DEPARTURE REGISTERThis register is a format of record and control on all the

arrivals and departures. it include information:-

Date of Arrival

Name of Guest

Room Number

Number of Pax

Date of Departure

Name of Guest

Passport details in the case of Foreigner

Next Destination

Came From etc.


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RESERVATION

Reservation section in the Front office is the nervecentre of the department where all requests of reservation are receivedand

processed.

MODES OF REQUESTS

Letters

FaxesTelex

Internet

Telephones

Personally

SOURCES OF RESERVATION

Airlines

Wholesale tour operators

Travel agents

Companies and corporate

houses etc.

BILLING METHODS


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i. CHEQUE To pay the bill by chequeis a way to pay the bill.

ii. CASHguest pays the bill by cashpayment.

iii. CREDITGuest pay bill by credit card.

FOOD & BEVERAGE SERVICE

Restaurant do have stale of the art kitchens in their premises, Where

food items are prepared, following a fixed menu to serve the customers. Most

restaurant are also equipped with infrastructure facilities, table settings, dining

halls of various sizes to cater to needs of small gatherings to grandiose banquet to

suit customer demands and all above.


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A restaurant is a commercial outfit which specializes in the preparation

of quality food and to serve them to satisfy the customers demands.

Their motto is Customers are our assets and satisfied customers are our

source of wealth.

TYPE OF MENU

There are different type of menu are:

A La CARTE

In an A La Carte menu there is a wide choice of dishes and each item is

priced individually. More service skill is required and a lot of equipment is

needed. This menu is planned according to time, season and climate. The food is

kept in a semi prepared form and cooking is done as and when the order is

received, the portion size is large. This type of menu is very popular.

CYCLIC MENU In case of a cyclic menu, the menu are repeated in a weekly or monthly

basis. While planning it the seasonal availability and price or kept in mind.

TABLE THE HOTE

There is no choice or limited choice available. The guests had to pay for alldishes whether he has consumed a particular dish or not.

PARTIALLY SELECTIVE


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This is a combination of Table D Hote and A La Carte Menu, the choice

being limited.

TYPES OF SERVICE

ENGLISH SERVICE

This service is also known as Silver service. The waiter brings plates and

dishes to the sideboard, place a plate before each guest at his own cover presents

the main dish to the host or guests and then passes round the table serving each

customer.

FRENCH SERVICE

The fundamental element of French service is that it gives is that it gives

guests, the opportunity to help themselves to the dishes.

AMERICAN SERVICE

The American service invokes pre-plating and the pre-setting of tables with

silver needed throughout the meal. Plated food is brought by waiter from the

kitchen on a tray which is then placed before the guests.

PLATE SERVICE


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This kind of service is used in canteens, many boarding housed and

restaurants where silver service cannot be given. Service is much faster and calls

for fewer staff.

ACTIVITIES AT F&B SERVICE DEPARTMENT

*Before guest arrival

*During guest

*After guest departure

*Before guest arrival

1) Mise-en-place

2) Mise-en-scene

3) Set up the table &napkin folded4) Guests reservation

5) Re-check staff uniform

1) Mise-en-place (service preparation)

Mise-en place the French term means to putting in place is

attributed to the preparation of a work place of a work place for ultimate

smooth service. It is generally used in every hotel before service.

Mise-en-place involves:


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Side stations should be stacked with sufficient covers for resetting the

restaurant after the first sitting is over.

Cruet sets should be cleaned and filled on a daily basis.

Sauce bottles should be filled and the necks and tops of the bottles

wiped clean.

Butter, condiments and accompaniments for service should kept ready

for use when needed.

2) Mise-en-scene

It means to prepare the environment of the outlet before service in

order to make it pleasant, comfortable, safe and hygienic.

It consider following steps:

Carpets are well brushed or hovered.

All tables and chairs are serviceable.

Table lights or other sales material are presentable.

Exchange dirty linen for fresh linen.

Table cloths and mats are laid on the tables

Replace wilted flowerswith fresh flowers.

*During Guest

Greet the guest

Re-check guest reservation

Lead to the guest table

Pull the chair

Present the menu

Take F&B order

Send captain order to kitchen/bar


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Serve food

Check guest satisfaction

Collect the emptied plate/glass/bowls

Check the bill when guest ask for it

Present the bill

Collect the bill process cashiering or credit or voucher

Thanks to the guest

Pull the chair when guest leave

Escort guest to the entrance door

Farewell to the guest

3) After guest departure

Clear and clean the table

Clear and clean the room furniture

Reset the table by function

BILLING METHODS

1) payment by cheque

2) prepaid

customer purchases tickets or card in advance, either for

specific value.

3) Voucher

Customer has credit issued by third party for either specific

meal or specific value.

4) Payment by credit card


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5) Payment by cash

F&B PRODUCTION

A production function describes a mapping from quantities of input to

quantity of an output as generated by a production process.

MISE-EN-PLACE

Washing

Vegetables and fruits are washed in cold water before any

preparation.

Peeling

Skin of vegetables or fruits is either peeled or scraped.

Paring


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Paring is removing the surface layer in circular motion by

pressure of a knife edge all round the object.

Cutting

To cut the fruits and vegetables by knife.

Mirepoix

Coarsely cut root vegetables.

Mincing

Cutting into very fine pieces.e.g. mutton, onions.

Meringue

Whipped egg white and sugar.

Mandolin

A kitchen utensil to cut vegetables and fruits to various shapes

and sizes.

Shredding

Cutting into long narrow pieces by means of a shredder or knife.

Slicing

Cutting into thin pieces, but not so fine as shredding

Making a slit in the middle lengthwise.

Slitting

Reducing to small particles by rubbing on a rough surface as

grating lemon peels, cheese.

Grating

Reducing to small fragments by crushing, as in grinding spices.

Mashing


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Mashing is a method of breaking up of soft food with pressure

with a potato masher or with a fork.

Pureeing

Food is strained and a mouli should be used.

Pressing

Separating liquid portions from solids by weights or mechanical

pressure, as in making cider from apples

Sieving

Passing through a fine wire mesh to remove impurities.

Refining

Freeing any material from impurities as in refining cane sugar

Skimming

Removing a floating layer by passing a utensils under it as in

skimming cream from milk.

Rendering

Separating fat from connective tissues by heat as in renderinglard.

Filtration

Separating solids from liquid through fine meshed materials as in

filtering juice for jelly.

Flavouring

A bundle of herbs and vegetables to impart flavour to stock and

sauce is bouquet.

Folding

Folding method applies combining different ingredients

Flotation


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Separating on the basis of difference in specific gravity as in the

elimination of the over mature peas in a batch.

COMBINING AND MIXING IN THE PREPARTION

Beating

Mixing materials briskly, lifting and dropping them with an appropriate

tools.

Blending

Mixing two or more ingredients thoroughly.

Cutting

Usually the incorporation of fat in flour and other sifted dry ingredients

with a knife a method which produces relatively.

Creaming

Softening fat by friction with a spoon usually followed by gradual

incorporation of sugar as in cake making.

Folding

Mixing materials with palate knife or wooden spoon by a careful lifting

and dropping motion as in folding whipped egg whites into a cake mixture.

Kneading

Manipulating by alternating pressure with folding and stretching as in

kneading bread dough.


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Marinating

Coating the surface of food materials a marinade, which is usually a

mixture of oil and acid as in marinating.

Sealing

Sauting or pre cooking roast, to develop colour and flavour.

Stirring

Mixing materials with an appropriate tool, such as a spoon by a circular

motion.

Whipping

Rapid beating with a wire eggbeater or mechanical beater usually to

incorporate air.

Whisking

Whisking is done when a mixture needs a lot or air, items need to be mixed

together so that they do not separate.

PROBLEMS & SUGGESTIONS

1. Problem

The outside environment of the Hotel is not attractive.

Suggestion


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To decor the outside environment by natural and artificial beauty.

2. Problem

Some time front office giving the wrong information then it creates the

problem for the housekeeping department.

Suggestion

Giving strong instruction to the front office department about giving the correct

information.

3. Problem

The staff of the F&B Service are not cooperative. Some times the guest face the

problem.

Suggestion

The F&B Manager should take step against staff.

Documents

yougesh nirwan