Alessandro ChinniciSocial Business & CollaborationNuove opportunità, nuove soluzioni
2
Pubblica Amministrazione 1.0 caratterizzata da uno schema
(persone, processi informazioni) ben definito e stabile
Pubblica Amministrazione 2.0 caratterizzata da un più ampio e
costantemente dinamico network di competenze, processi, informazioni
A new class of company is emerging: one that
uses collaborative web 2.0 technologies
intensively to connect the internal efforts of
employees and to extend the organization's reach
to customers, partners and suppliers.
We call this new kind of company
the Networked Enterprise
Fonte: McKinsey Quarterly “The rise of the networked enterprise: Web 2.0 finds its payday ” Dicembre 2010
Internet / Extranet
Cittadini ed Enti che interagiscono con altri utenti ed amministrazioni attraverso strumenti sociali
Peer to Peer
Business to Employee
Business to Business
Business/Government to Customer/Citizen
Intranet
Dipendenti che operano sulla base delle proprie competenze interagendo tra loro
Communication ToolsEmailCalendarDiscussion Forum
Collaboration Tools
Instant MessagingWeb ConferencingDoc / Application Sharing
Communication ToolsEmailCalendarDiscussion Forum
Collaboration Tools
Instant MessagingWeb ConferencingDoc / Application Sharing
Social Tools
Expertise LocationBlog & WikiCommunitiesIdea JamSocial Applications
Home pageSee what's happening across your social network
BlogsPresent your own ideas, and learn from others
CommunitiesWork with people who share common roles and expertise
FilesPost, share, and discover documents, presentations, images, and more
Micro-bloggingReach out for help your social network
ProfilesFind the people you need
WikisCreate web content together
Social AnalyticsDiscover who and what you don’t know via recommendations
ActivitiesOrganize your work and tap your professional network
BookmarksSave, share, and discover bookmarks
ForumsExchange ideas with, and benefit from the expertise of others
Applicazioni
Processi Aziendali
Email & Collaboration
File & Contenuti
Social Networking Web Portal
Social
Web/ContentPlatform
Mobile
RichMedia
Search
UnifiedCommunications
Analytics
Commerce
Centrelink and Dept of Human Services Centrelink is Australia’s welfare services delivery
agency 6.5 million customers (1/3 of Australian
population) Administers more than 140 different products
and services for 25 government agencies 14+ million online transactions
Centrelink Customer Portal Access to 40+ Services, Advanced Search
Engine Single Sign-On, Web Content Management,
Personalization, News, Re-use of SOA Applications/Services,
Department of Human Services Portal Federated Identity Management between:
Centrelink, Medicare and Child Support Services Federated Search across all site as well Aggregated News via RSS
28
31
www.lotuslive.com