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Unit 4 Lesson 1 Exercise 3
...Can I help you?
...Paul Y Associates.Can I help you?
Good ornin!.Paul Y Associates.Can I help you?...in ar"etin!#please.
...iss Chan! in ar"etin!#please.
...spea" to $iss Chan! in ar"etin!#please.
I%d li"e to spea" to $iss Chan! in ar"etin!#please.
Unit 4 Lesson 1 Exercise &
'PE(A)'(*Good a+ternoon.,at Coputers.Can I help you?
$- (AY*ello.I%d li"e to spea" to $r Chi in -ales and $ar"etin!#please
It%s a/out in+oration on ne0 products.
'PE(A)'(*ho%s callin!#please?
$- (AY*)his is $s (ay#2eanette (ay#+ro Apex esi!n.
'PE(A)'(*'ne oent please#$r (ay.
$- (AY*ello?
$( CI*ello#$s (ay.o0 can I help you?
$- (AY*ell#$r Ci#I%d li"e to hae soe in+oration a/out your ne0 ran!e o+ coputer
Can you send e soethin!?
$( CI*5o pro/le#$s (ay#I%ll send the in+oration iediately.Can you !ie e your
address?
$- (AY*It%s asan ouse.6A6-6A65 ouse#)i (oad#,an!"o".$( CI*-o that%s asan ouse#)i (oad#,an!"o".7ine.
$- (AY*)han" you ery uch#$r Chi.
$( CI*$y pleasure.
$- (AY*Good/ye.
$( CI*Good/ye.
Unit 4 Lesson 1 Exercise 8
hen I +irst oed to ,ritain#I thou!ht y En!lish 0as 9uite !ood
I could understand ost o+ the thin!s people said to e
,ut 0hen I started 0or"in! in an o++ice#I had a lot o+ trou/le
)he telephone 0as the 0orst thin!
I didn%t "no0 0hat to say 0hen people ran!
And 0hen I tried to call#I panic"ed.
Unit 4 Lesson : Exercise 1
'PE(A)'(*Good $ornin!.Paul Y Associates.Can I help you?
$( I-L'5*I%d li"e to spea" to#I thin" it%s a $iss Chan!#in the ...er...+inance
departent#please...
'PE(A)'(*I% sorry.0e don%t hae a $iss Chan! in +inance.$( I-L'5*,ut I spo"e to her a +e0 0ee"s a!o...$iss Chan!;
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'PE(A)'(*o0 do you spell that?
$( I-L'5*C66A656G I thin".
'PE(A)'(*'hai#please?
$( A5G*I% sorry#he%s in a eetin!.
$( I-L'5*'h#er...
$( A5G*Can I ta"e a essa!
$( A5G*5o#than"s.I%ll call a!ain later.
$( A5G*'
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CALLE(*Yes#please.)ell hi -u6Ann Par" 6P6A6(6un! )ran#please?
5AI )(A5*I% sorry#y +ather%s out o+ the o++ice at the oent.
$( )A5A)*Ah.Can I leae a essa!e?
5AI )(A5*Yes#o+ course.2ust let e +ind a pen...'
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-EC(E)A(Y*'+ course#no pro/le.
$A(C'-*$y nae is $aria $arcos#and y nu/er is -in!apore 3&@&=&.
-EC(E)A(Y*$arcos.-orry#0hat 0as that nu/er a!ain?
$A(C'-*-in!apore 3&=&=&.
-EC()A(Y*And could you tell e 0hat it%s a/out?$A(C'-*It%s a/out the ne0 schedules.
-EC(E)A(Y*A/out the ne0 schedules.'U5G )(A5*Good ornin!.otel reception.Can I help you?
$( )hA5A)*Can I spea" to >un! )ran#please?
>U5G )(A5*-pea"in!.
$( )A5A)*Aha;At last;)his is $r )hanat +ro ietna )ours in ,an!"o".
I%e /een tryin! to contact you.
>U5G )(A5*Ah#yes#o+ course.o0 can I help?
$( )A5A)*I need ten sin!le roos +ro 2une th to 2une 1Bth.
>U5G )(A5*I% sorry.)his is a ery /ad line.Could you repeat that#please?
$( )A5A)*)en sin!le roos +ro 2une th to 2une 1Bth.
>U5G )(A5*I% sorry#I can%t hear you.I%ll han! up and call you /ac".'
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>un! )(A5*Yes#0e hae a sin!le roo +or toni!ht.hat is your nae?
Unit 4 Lesson 4 Exercise 3
1.I%e /een tryin! to contact you.I need ten pac"ets o+ paper
)hat%s ri!ht.)han" you.:.I%e /een tryin! to contact you.)he copany needs +our extra 0or"er
)han" you ery uch.
3.e%e /een tryin! to contact you.e need ore spare parts +or the ehicle
Great#than"s.
4.e%e /een tryin! to contact you.e need t0o extra delieries this 0ee".
)0o extra delieries#yes.
.e%re /een tryin! to contact yo
e need seen dou/le roos#+ie sin!le roos and t0o t0in roos +or next 0ee"
And )0o t0in roos#that%s ri!ht.
Unit 4 Lesson 4 Exercise
1.'PE(A)'( Good ornin!#>) Corporation.Can I help you
A5- $ULLE( Good ornin!.I%d spea" Chris Lo please
'PE(A)'( old line pleas
:.'PE(A)'( I% sorry.e%s in eetin!.Can I ta"e a essa!e
A5- $ULLE( 5o#than" you.I 0as call a!ain late
3.'PE(A)'( Good a+ternoon.>) Corporation.o0 can I help
A5- $ULLE( I%e /een tryin! contact Chris Lo.I need in+oration
'PE(A)'( ho%s callin!A5- $ULLE( $y nae is ans $uller
'PE(A)'( o0 do you spell that please
A5- $ULLE( $6U6L6L6E6
'PE(A)'( 'ne oent please
4.C(I- L' Chris Lo spea"in!.o0 can I help
A5- $ULLE( )his ans $uller.I% /een tryin! contact you.I need soe in+orations
o+ ne0 ran!e products
C(I- I' I% sorry this /ad line.I can%t hear.Can you spea" up please
A5- $ULLE( I%ll han! up call /ac" '
Unit 4 Lesson 4 Exercise
Anstralians are pretty direct people#/ut I 0as surprised ho0 direct the 2apanese could /e
0hen I spo"e to the on the phone
Instead o+ sayin!#%Good ornin!%#any 2apanese people ans0er ust sayin!#%Yes
I neer "ne0 0hat to say to that.And at the end o+ the conersation
I expect people to say soethin! li"e#D)han"s +or callin!
Good/ye%.,ut any 2apanese people han! up 0ithout sayin! anythin!
)his can see 9uite rude to a 0esterner.