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Unit 4 Lesson 1 Exercise 3

...Can I help you?

...Paul Y Associates.Can I help you?

Good ornin!.Paul Y Associates.Can I help you?...in ar"etin!#please.

...iss Chan! in ar"etin!#please.

...spea" to $iss Chan! in ar"etin!#please.

I%d li"e to spea" to $iss Chan! in ar"etin!#please.

Unit 4 Lesson 1 Exercise &

'PE(A)'(*Good a+ternoon.,at Coputers.Can I help you?

$- (AY*ello.I%d li"e to spea" to $r Chi in -ales and $ar"etin!#please

It%s a/out in+oration on ne0 products.

'PE(A)'(*ho%s callin!#please?

$- (AY*)his is $s (ay#2eanette (ay#+ro Apex esi!n.

'PE(A)'(*'ne oent please#$r (ay.

$- (AY*ello?

$( CI*ello#$s (ay.o0 can I help you?

$- (AY*ell#$r Ci#I%d li"e to hae soe in+oration a/out your ne0 ran!e o+ coputer 

Can you send e soethin!?

$( CI*5o pro/le#$s (ay#I%ll send the in+oration iediately.Can you !ie e your 

address?

$- (AY*It%s asan ouse.6A6-6A65 ouse#)i (oad#,an!"o".$( CI*-o that%s asan ouse#)i (oad#,an!"o".7ine.

$- (AY*)han" you ery uch#$r Chi.

$( CI*$y pleasure.

$- (AY*Good/ye.

$( CI*Good/ye.

Unit 4 Lesson 1 Exercise 8

hen I +irst oed to ,ritain#I thou!ht y En!lish 0as 9uite !ood

I could understand ost o+ the thin!s people said to e

,ut 0hen I started 0or"in! in an o++ice#I had a lot o+ trou/le

)he telephone 0as the 0orst thin!

I didn%t "no0 0hat to say 0hen people ran!

 And 0hen I tried to call#I panic"ed.

Unit 4 Lesson : Exercise 1

'PE(A)'(*Good $ornin!.Paul Y Associates.Can I help you?

$( I-L'5*I%d li"e to spea" to#I thin" it%s a $iss Chan!#in the ...er...+inance

departent#please...

'PE(A)'(*I% sorry.0e don%t hae a $iss Chan! in +inance.$( I-L'5*,ut I spo"e to her a +e0 0ee"s a!o...$iss Chan!;

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'PE(A)'(*o0 do you spell that?

$( I-L'5*C66A656G I thin".

'PE(A)'(*'hai#please?

$( A5G*I% sorry#he%s in a eetin!.

$( I-L'5*'h#er...

$( A5G*Can I ta"e a essa!

$( A5G*5o#than"s.I%ll call a!ain later.

$( A5G*'

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CALLE(*Yes#please.)ell hi -u6Ann Par" 6P6A6(6un! )ran#please?

5AI )(A5*I% sorry#y +ather%s out o+ the o++ice at the oent.

$( )A5A)*Ah.Can I leae a essa!e?

5AI )(A5*Yes#o+ course.2ust let e +ind a pen...'

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-EC(E)A(Y*'+ course#no pro/le.

$A(C'-*$y nae is $aria $arcos#and y nu/er is -in!apore 3&@&=&.

-EC(E)A(Y*$arcos.-orry#0hat 0as that nu/er a!ain?

$A(C'-*-in!apore 3&=&=&.

-EC()A(Y*And could you tell e 0hat it%s a/out?$A(C'-*It%s a/out the ne0 schedules.

-EC(E)A(Y*A/out the ne0 schedules.'U5G )(A5*Good ornin!.otel reception.Can I help you?

$( )hA5A)*Can I spea" to >un! )ran#please?

>U5G )(A5*-pea"in!.

$( )A5A)*Aha;At last;)his is $r )hanat +ro ietna )ours in ,an!"o".

I%e /een tryin! to contact you.

>U5G )(A5*Ah#yes#o+ course.o0 can I help?

$( )A5A)*I need ten sin!le roos +ro 2une th to 2une 1Bth.

>U5G )(A5*I% sorry.)his is a ery /ad line.Could you repeat that#please?

$( )A5A)*)en sin!le roos +ro 2une th to 2une 1Bth.

>U5G )(A5*I% sorry#I can%t hear you.I%ll han! up and call you /ac".'

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>un! )(A5*Yes#0e hae a sin!le roo +or toni!ht.hat is your nae?

Unit 4 Lesson 4 Exercise 3

1.I%e /een tryin! to contact you.I need ten pac"ets o+ paper 

)hat%s ri!ht.)han" you.:.I%e /een tryin! to contact you.)he copany needs +our extra 0or"er 

)han" you ery uch.

3.e%e /een tryin! to contact you.e need ore spare parts +or the ehicle

Great#than"s.

4.e%e /een tryin! to contact you.e need t0o extra delieries this 0ee".

)0o extra delieries#yes.

.e%re /een tryin! to contact yo

e need seen dou/le roos#+ie sin!le roos and t0o t0in roos +or next 0ee"

 And )0o t0in roos#that%s ri!ht.

Unit 4 Lesson 4 Exercise

1.'PE(A)'( Good ornin!#>) Corporation.Can I help you

A5- $ULLE( Good ornin!.I%d spea" Chris Lo please

'PE(A)'( old line pleas

:.'PE(A)'( I% sorry.e%s in eetin!.Can I ta"e a essa!e

A5- $ULLE( 5o#than" you.I 0as call a!ain late

3.'PE(A)'( Good a+ternoon.>) Corporation.o0 can I help

A5- $ULLE( I%e /een tryin! contact Chris Lo.I need in+oration

'PE(A)'( ho%s callin!A5- $ULLE( $y nae is ans $uller 

'PE(A)'( o0 do you spell that please

A5- $ULLE( $6U6L6L6E6

'PE(A)'( 'ne oent please

4.C(I- L' Chris Lo spea"in!.o0 can I help

A5- $ULLE( )his ans $uller.I% /een tryin! contact you.I need soe in+orations

o+ ne0 ran!e products

C(I- I' I% sorry this /ad line.I can%t hear.Can you spea" up please

A5- $ULLE( I%ll han! up call /ac" '

Unit 4 Lesson 4 Exercise

 Anstralians are pretty direct people#/ut I 0as surprised ho0 direct the 2apanese could /e

0hen I spo"e to the on the phone

Instead o+ sayin!#%Good ornin!%#any 2apanese people ans0er ust sayin!#%Yes

I neer "ne0 0hat to say to that.And at the end o+ the conersation

I expect people to say soethin! li"e#D)han"s +or callin!

Good/ye%.,ut any 2apanese people han! up 0ithout sayin! anythin!

)his can see 9uite rude to a 0esterner.