[email protected] 908 Polk Street, Bay City, MI 48708 (989) 501-3806https://www.linkedin.com/in/dianahowze-asq-cqia
SKILLS PROFILE
Professional with ten years of experience in the quality industry, including document review and preparation, auditing, and root cause analysis. Expertise in team-building, conflict management, and systems improvement. Solid background in computer operations, office administration, and customer service.
PROFESSIONAL EXPERIENCE
Center Quality Manager, 07/15 to 02/16
Talecris Plasma Resources, Saginaw, MI
Reviewed all manufacturing records for accuracy and completeness Conducted internal audits to determine compliance with Federal and State
regulations Observed and evaluated employee performance Collaborated with Operations team to promote shared goal of optimal production
levels with highest standard of quality Created and managed spreadsheets to facilitate data analysis for monthly quality
reports, which were reported to facility staff and senior management Conducted weekly seminars with staff members (i.e. professionalism in the
workplace, ethics, customer service) Implemented strategy for error reduction and streamlining, which resulted in a
decreased deviation rate of 75%; maintained quality Key Performance Indicator score of ≥98%
Quality Associate II, 07/12 to 07/15
Talecris Plasma Resources, Canton, OH
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DIANA M. HOWZE
DIANA M. HOWZE
Assisted with audit preparation Submitted regulatory agency materials after thorough review Provided ongoing feedback to staff members regarding performance and error rate
PROFESSIONAL EXPERIENCE (continued)
Donor Processing Department Supervisor, 05/07 to 07/12
Talecris Plasma Resources, Canton, OH
Directly supervised staff of 20+employees Scheduled and coordinated staff to ensure efficiency Addressed customer concerns and questions Continuously monitored and reported employee performance Resolved interdepartmental conflicts utilizing collaborative style of
management Served on Employee Appreciation Committee, coordinated team-building
events
Donor Processor/Designated Trainer/Quality Reviewer, 04/06 to 05/07
Talecris Plasma Resources, Canton, OH
Screened customers for donation suitability Trained staff members on processes and procedures Conducted pre-donation review of production records; reported and
corrected deviations
EDUCATION
College Preparatory Diploma/Vocational Business Studies, Jackson High School, Massillon, OH
Vocational Industrial Clubs of America, President Diversified Cooperative Training, Vice President
Certified Quality Improvement Associate, American Society for Quality
Microsoft Word and Excel Proficiency Certifications
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DIANA M. HOWZE
VOLUNTEER ACTIVITIES
My Sister’s Place, Domestic Violence Shelter Administration, Canton, OH
Ohio Reads, Literacy Program Tutor, Massillon, OH
Habitat for Humanity, Family Residence Building Assistant, Canton, OH
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