WHAT MAKES A GOOD DOCTOR PREPARED BY
DR. MOHAMED HASSAN
PI SPECIALIST MOUWASAT RIYADH HOSPITAL
B.SC. PHARMACY, M.SC. HOSPITAL ADMINISTRATION, CPHQ, CLSSGB
PICTURE OF AN ANGRY DOC. “THESE PATIENT
EXPERIENCE SCORES ARE
BOGUS. I HAVE A
WONDERFUL BEDSIDE
MANNER!!”
“Dr. X was rude and
treated me like I was
stupid. I actually cried
in the office.”
EFFECTIVE OPENING AND CLOSING
OPENING CLOSING
Greeting
Building rapport
Patient/ family engagement
Focus the encounter
• Do the patient/ family feel safe?
• Are the patient committed and
confident?
• Are the patient’s next steps clear?
EFFECTIVE OPENING AND CLOSING
• Opening includes:
Greeting
Building rapport
Patient/ family engagement
Focus the encounter
5 RULES OF THUMB FOR EFFECTIVE OPENING
• Before the encounter, prepare.
• Make the most of your first 6 seconds.
• Show patient personal and medical knowledge
• Elicit all patient/ family concerns
• Together, negotiate the agenda. No diagnostic dive before mutual agreement.
3 RULE OF THUMB FOR EFFECTIVE CLOSING
• Check understanding and comfort with next steps. Teach me back.
• Ensure closure last question invitation
• Make the last 6 seconds a positive memory
• Don’t 4get: After the visit ends, add sticky note to the patient’s chart with a
personal reminder
MAKE PATIENTS THE CENTER OF YOUR UNIVERSE HTTPS://WWW.YOUTUBE.COM/WATCH?V=2UU3JT70QL4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=2UU3JT70QL4