WHAT MAKES A GOOD DOCTOR PREPARED BY

DR. MOHAMED HASSAN

PI SPECIALIST MOUWASAT RIYADH HOSPITAL

B.SC. PHARMACY, M.SC. HOSPITAL ADMINISTRATION, CPHQ, CLSSGB

COMPETENCY

EMPATHY

MODESTY

LISTENING

INTELLIGENT DOCTOR

A GOOD DOCTOR

EMPATHY VIDEO HTTPS://WWW.YOUTUBE.COM/WATCH?V=PIGZPSFNPOC

PATIENT DISSATISFACTION VICIOUS CIRCLE

PICTURE OF AN ANGRY DOC. “THESE PATIENT

EXPERIENCE SCORES ARE

BOGUS. I HAVE A

WONDERFUL BEDSIDE

MANNER!!”

“Dr. X was rude and

treated me like I was

stupid. I actually cried

in the office.”

EFFECTIVE OPENING AND CLOSING

OPENING CLOSING

Greeting

Building rapport

Patient/ family engagement

Focus the encounter

• Do the patient/ family feel safe?

• Are the patient committed and

confident?

• Are the patient’s next steps clear?

EFFECTIVE OPENING AND CLOSING

• Opening includes:

Greeting

Building rapport

Patient/ family engagement

Focus the encounter

5 RULES OF THUMB FOR EFFECTIVE OPENING

• Before the encounter, prepare.

• Make the most of your first 6 seconds.

• Show patient personal and medical knowledge

• Elicit all patient/ family concerns

• Together, negotiate the agenda. No diagnostic dive before mutual agreement.

3 RULE OF THUMB FOR EFFECTIVE CLOSING

• Check understanding and comfort with next steps. Teach me back.

• Ensure closure last question invitation

• Make the last 6 seconds a positive memory

• Don’t 4get: After the visit ends, add sticky note to the patient’s chart with a

personal reminder

MAKE PATIENTS THE CENTER OF YOUR UNIVERSE HTTPS://WWW.YOUTUBE.COM/WATCH?V=2UU3JT70QL4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=2UU3JT70QL4