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顧顧顧顧顧顧 顧顧顧顧 顧顧顧顧顧顧顧顧顧 、 顧顧顧顧顧顧 - 顧顧顧顧 [email protected] 0955-268997 顧顧顧顧顧 http://mypaper.pchome.com.tw/chanrs
顧客關係管理 顧客溝通、解決衝突及危機處理-購物中心-詹翔霖教授
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[email protected]
0955-268997http://mypaper.pchome.com.tw/chanrs
MTP/
2001.07-2001.08-2002.08-2003.02-2007.11-2008.06-EAPs2008.11-2009.09-MBA2010.01-2010.07-TTQS2011.10-2011.12-EMBA/
EMBA2012.06--2015.01--2015.03--
2014121520
8
... ...
20141020
260 ...
6
PO6po
(11)(324-3)
1.A:B:C.: D.2.A.B.
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Assault Process
De-escalation (7%)(38%)(55%)1. 2. 3. 1. 2. 3. 4. 5. 6. Tactical
Communication1. 2. 3. 4.
Post Incident Debriefing1. 2. 3.
1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. / / / () , /
