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顧顧顧顧 顧顧顧顧顧顧顧顧顧顧顧顧顧顧顧顧顧 、 詹詹詹詹詹詹 - 詹詹詹詹詹詹詹詹 [email protected] 0955-268997 詹詹詹詹詹 http://mypaper.pchome.com.tw/chanrs
104.02.26 顧客溝通、解決衝突及危機處理-流通業管理-義大世界購物廣場-詹翔霖教授
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- 1. - [email protected] 0955-268997
http://mypaper.pchome.com.tw/chanrs
- 2. MTP / /
- 3. 2001.07- 2001.08- 2002.08- 2003.02- 2007.11- 2008.06-EAPs
2008.11- 2009.09-MBA 2010.01- 2010.07-TTQS 2011.10- 2011.12-EMBA/
EMBA 2012.06-- 2015.01--
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- 5. 20141215 20
- 6. 8
- 7. ... ...
- 8. 20141020 260 ...
- 9. 6
- 10. PO 6po
- 11. (11)(324-3)
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- 14. 1. A: B:
- 15. C.: D. 2. A. B.
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- 17. --
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- 23. -- Assault Process
- 24. De-escalation (7%)(38%)(55%) 1. 2. 3. 1. 2. 3. 4. 5. 6.
Tactical Communication 1. 2. 3. 4.
- 25. Post Incident Debriefing 1. 2. 3.
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- 28. 1. 2. 3. 4.
- 29. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
- 30. / / / ( ) , /
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