Q: What’s the best way to disclose to interviewees how pictures, recordings, and answers they may grant us will be used, to what extent, and by whom? A: When in doubt, think about how you would feel if the roles were reversed, and always err on the side of protecting someone’s privacy. It’s an important part of the trust-building process when you are conducting your Inspiration phase research. Sequence is important. It’s often best to interview first, and then ask to take photos at the end. Many interviewees—especially those who are new to the process—may be nervous or wary up front. Giving them an opportunity to get to know you a bit through the time you spend interviewing is a better foundation for the conversation about privacy and photography. Also, be sure to explain how you will share the photos or information in a clear, easy- to-understand way. You want someone to understand what they are agreeing to. Q: Should we be providing legal documents when doing interviews (i.e. non-disclosure agreements)? A: As part of this course, we don’t require you to draft any sort of NDAs for your research but you should adhere to the following norms while conducting and reporting back on your research. • Always ask permission of a person before taking their photo. • Do NOT take photos of children under age 13 unless you get a parent’s consent. Please adhere to the following norms with respect to names and photos when submitting assignments: • Do NOT use REAL NAMES of people, companies, or schools; • Do NOT use PHOTOS of people you interviewed on the NovoEd platform You may use other images to represent them (for instance, a Google image search of public photos, creativecommons.org, or this list of websites for free images). Q: What if I’m working on a project where photos are not allowed for privacy purposes, is there a good way to still document the process? A: At times, photography is limited due to privacy, but there are still other ways to capture the essence of your research. For instance, photographing faces is not an option for projects on healthcare in the United States due to HIPAA regulations. For this, design teams find creative ways of capturing photographs. It may be the way a person sits in the waiting room or their hand reaching for a form. These can still convey the feeling that interviewees may encounter while waiting to be seen by the doctor without breaking privacy rules. Q & A: Tips on Confidentiality This team working on a healthcare project in Boston had to get creative in how they captured photos as privacy regulations prevented photographing interviewees’ faces. 1 The Course for Human-Centered Design Class 2 Inspiration Phase It’s always important to be respectful of the individuals and communities when conducting your research. You’ll want to avoid capturing photos or personal information if you have not gotten explicit permission from the those you’re interviewing.
Q: What’s the best way to disclose to interviewees how pictures, recordings, and answers they may grant us will be used, to what extent, and by whom?
A: When in doubt, think about how you would feel if the roles were reversed, and always err on the side of protecting someone’s privacy. It’s an important part of the trust-building process when you are conducting your Inspiration phase research.
Sequence is important. It’s often best to interview first, and then ask to take photos at the end. Many interviewees—especially those who are new to the process—may be nervous or wary up front. Giving them an opportunity to get to know you a bit through the time you spend interviewing is a better foundation for the conversation about privacy and photography.
Also, be sure to explain how you will share the photos or information in a clear, easy-to-understand way. You want someone to understand what they are agreeing to.
Q: Should we be providing legal documents when doing interviews (i.e. non-disclosure agreements)?
A: As part of this course, we don’t require you to draft any sort of NDAs for your research but you should adhere to the following norms while conducting and reporting back on your research.
• Always ask permission of a person before taking their photo.
• Do NOT take photos of children under age 13 unless you get a parent’s consent.
Please adhere to the following norms with respect to names and photos when submitting assignments:• Do NOT use REAL NAMES of people,
companies, or schools;• Do NOT use PHOTOS of people you
interviewed on the NovoEd platform
You may use other images to represent them (for instance, a Google image search of public photos, creativecommons.org, or this list of websites for free images).
Q: What if I’m working on a project where photos are not allowed for privacy purposes, is there a good way to still document the process?
A: At times, photography is limited due to privacy, but there are still other ways to capture the essence of your research. For instance, photographing faces is not an option for projects on healthcare in the United States due to HIPAA regulations. For this, design teams find creative ways of capturing photographs. It may be the way a person sits in the waiting room or their hand reaching for a form. These can still convey the feeling that interviewees may encounter while waiting to be seen by the doctor without breaking privacy rules.
Q & A: Tips on Confidentiality
This team working on a healthcare project in Boston had to get creative in how they captured photos as privacy regulations prevented photographing interviewees’ faces.
1The Course for Human-Centered Design
Class 2 Inspiration Phase
It’s always important to be respectful of the individuals and communities when conducting your research. You’ll want to avoid capturing photos or personal information if you have not gotten explicit permission from the those you’re interviewing.
It’s always important to be respectful of the individuals and communities when conducting your research. You’ll want to avoid capturing photos or personal information if you have not gotten explicit permission from the those you’re interviewing. 當你在進行研究時，尊重你的研究對象（不論他是個人或是社群）是非常重要的。如果你沒有得到明確的同意，就應該避免在訪談中拍攝照片或收集個人資訊。
When in doubt, think about how you would feel if the roles were reversed, and always err on the side of protecting someone’s privacy. It’s an important part of the trust-building process when you are conducting your Inspiration phase research. 當你不確定下一步要怎麼做的時候，可以思考看看如果角色互換的話你會作何感想，保護一個人的隱私權是務必要時時保持小心謹慎的態度。當你在靈感激發期進行研究時，建立能互相信賴的機制是非常重要的。
Sequence is important. It’s often best to interview first, and then ask to take photos at the end. Many interviewees—especially those who are new to the process—may be nervous or wary up front. Giving them an opportunity to get to know you a bit through the time you spend interviewing is a better foundation for the conversation about privacy and photography. 先後順序很重要。通常最好的順序是先訪問，最後才問可否拍照。許多受訪者（尤其是以前沒有受訪經驗的）會感到緊張不自在或者開始心生警惕。讓他們先在採訪的過程中了解你，這樣一來能夠在談到隱私相關問題或拍照時，有個對話的基礎。
Also, be sure to explain how you will share the photos or information in a clear, easy- to-understand way. You want someone to understand what they are agreeing to. 同時，請確認你說明分享照片跟資訊的說法是很明確而簡單易懂的。你會希望能夠讓人在同意前了解他到底同意了什麼的。
As part of this course, we don’t require you to draft any sort of NDAs for your research but you should adhere to the following norms while conducting and reporting back on your research. • Always ask permission of a person before taking their photo. • Do NOT take photos of children under age 13 unless you get a parent’s consent. 在這堂課，我們並不需要你對你的研究草擬任何的保密協定文件，不過你在主持與回報研究成果的時候應該秉持下列的規範來進行：-照相前一定要問過他人是否同意-除非家長同意，否則不要拍攝13歲以下孩童的照片
Please adhere to the following norms with respect to names and photos when submitting assignments: • Do NOT use REAL NAMES of people, companies, or schools; • Do NOT use PHOTOS of people you interviewed on the NovoEd platform 當你上傳作業的時候，請遵守下列對姓名以及照片的規範：-請勿使用人們、企業、或學校的真名；-請勿上傳你的受訪者的照片到NovoEd平台。
You may use other images to represent them (for instance, a Google image search of public photos, creativecommons.org, or this list of websites for free images). 你可以使用其他照片來代表這些人（例如使用google圖片搜尋找公共領域的照片，或是使用http://creativecommons.org 、或使用這個連結 http://www.inc.com/jeff-haden/where-to-find-free-stock-photos-online.html 這些自由圖像的網站列表之中的資源）
At times, photography is limited due to privacy, but there are still other ways to capture the essence of your research. For instance, photographing faces is not an option for projects on healthcare in the United States due to HIPAA regulations. For this, design teams find creative ways of capturing photographs. It may be the way a person sits in the waiting room or their hand reaching for a form. These can still convey the feeling that interviewees may encounter while waiting to be seen by the doctor without breaking privacy rules. 有時候，因為隱私的關係無法拍照，但仍然有其他保留你研究精華的方式。比方說，在美國與公共衛生相關的研究主題，因為HIPAA的法條規定，是無法拍攝臉部照片的。為因應這個限制，設計團隊透過許多別出心裁的方式來拍照。也許是人們坐在醫院等待區拿著表格準備填寫的手，像這樣的照片仍然能夠傳達出受訪者在等待醫生看診的情形而不用違反隱私權相關的法規。
