Melissa LloydHome Phone: 210.858.7832 / Cell Phone: 210.912.3685

melissadlloyd@gmail.com / Website: www.linkedin.com/in/melissalloydEducation & Certifications

Master of Arts, University of Phoenix, Organizational ManagementBachelors of Science, Kansas State University, Social Sciences/Social Work

Microsoft (MOUS) Certified in Word, Excel, & Access

Work ExperienceHuman Resources Director, The Center for Counseling & Consultation

2004-present Maintains thorough knowledge of legal requirements affecting HR functions (EEO, ADA,

FMLA, FLSA, WC); ensures policies and procedures are in compliance Recruit, interview, complete background investigations, and select employees to fill

unfilled positions Works with management on employee retention issues; initiatives to raise morale; job

satisfaction Create and update position descriptions Maintains personnel files / employee handbook / incentive based pay system / rewards &

recognition program Provides guidance and recommendations for problem resolution regarding complaints

received from departmental officials and individuals Employee Relations; provides oversight on disciplinary issues; Establishes, promotes, and

maintains a proactive positive employee relations climate Program/Procedure review; reviews programs and procedures for efficiency and

effectiveness Reviews terminations for fairness and to ensure proper/accurate documentation has been

completed Keeps records of FMLA, WC, and benefits plan participation, personnel transactions such

are hires, promotions, performance reviews, disciplinary issues, and terminations Assists with administration of benefits such as health insurance, vacation, sick, FMLA, EAP,

etc Identifies work environment strategies to increase productivity, employee performance,

and employee satisfaction Analysis of current / future needs of the organization and develop strategies/ plans to

meet those needs Plans and conducts new employee orientation Prepares employee offer letters, terminations, and conducts exit interviews to determine

reasons for separations Project management experience: incentive based pay system, cost study analysis Trains management in interviewing, hiring, terminations, performance review, FLSA, and

sexual harassment Advises management in appropriate resolution of employee relations issues; mediates

issues as needed Responds and counsels staff on inquiries regarding policies, procedures, and programs Administers performance review program to ensure effectiveness, compliance, fairness,

and equity within agency Conducts wage surveys with local labor market to determine appropriate pay rate Runs monthly reports and calculates / graphs productivity to send to key management Investigates problems, such as: working conditions, disciplinary actions, and employee

grievances Assists in maintaining HIPAA compliance throughout agency Tracks and maintains FMLA leave, paperwork, and follows guidelines and agency policy

Key Accomplishments : 1. Built an HR Department; none existed prior to me starting job; created policies /

procedures2. Special Project : Created an Incentive Based Pay System and a Rewards & Recognition

system resulting in a 75% increase in productivity and higher employee satisfaction. Employee retention increased saving the company money on turnover.

3. Completely revised Employee Handbook; previous policies were nearly 20 years old; resulting in employee accountability and agency compliance with new employment laws.

4. Special Project : Completed in-depth cost study analysis showing true cost per hour of direct service providers enabling the agency to better budget and understand the cost of adding to or subtracting staff. Savings of $50,000.

5. Special Project : Lead role in managing, updating, and working through agency strategic plan. Savings of $15,000.

6. Created a recruitment system making the hiring process faster, more efficient, and consistent throughout the agency.

7. Developed evaluation system including specific evaluation forms for each department; trained management

8. Special Project : Developed curriculum for computer based new hirer trainingAdvisement Coordinator, Barton County Community College

2000-2004 Took lead role in creating new Advisement Center Supervised and evaluated approximately 60 faculty and staff advisors Maintained case load of 300+ students each semester; responsible for degree tracking,

course scheduling, disciplinary issues, referrals to services (i.e. tutoring, counseling), graduation applications, career advice

Students on case load were nearly all economically disadvantaged, low income, academically underprepared, or suffered from learning disabilities

Planned and conducted workshops throughout the year for advisors to attend to update on changing information, student issues, or policy changes.

Created advisement handbook and updated regularly Updated advisement webpage on college website Prepared and distributed required reports Maintained student records; protected student confidentiality Facilitated Advisement team and participated on various other counsels on campus Coordinated roundtable discussions with advisors, coaches, instructors, and students to

work through issues Acted as liaison between advisors and college administration Ensured FERPA compliance as related to academic advisement

Key Accomplishments1. Created successful and efficient advisement system2. Took over course for academically underprepared students that was not achieving desired

goals; redesigned it and the success rate increased dramatically3. More than 85% of my students graduated on time and went on to the university level4. I have attended numerous conferences on underprepared college students, low income,

and disadvantage as well as learning about students with various types of learning disabilities.

5. Created training materials for advisors resulting in better information being provided to students

6. Nominated for multiple national awards for work on Advisement System and with students7. Completed numerous presentations on Advisement System at state and regional

conferences8. Created a rewards and recognition system for advisors resulting in higher satisfaction 9. Created an Advisement Newsletter for monthly updates and articles

Adjunct Faculty Instructor, Barton County Community College 2000-2004

Developed curriculum and taught three sections per semester of Student Success Seminar; lead instructor; course was designed to help students acquire study skills, learning strategies, good decision making techniques, note taking strategies, provide career information, goal setting, outline campus resources such as tutoring, counseling, and introduce them to Student Services at the college.

Taught Micro-Computer Applications (MS Word, MS Excel, MS Access, MS Power Point); 2-3 sections Participated in Faculty development exercises and meetings

Key Attributes Team Building / Morale Building /

Leadership Exceptional Communication Skills (verbal

& written) Organized, Detailed, Creative,

Outstanding Listener

Positive, Approachable, Focused, Driven, Consistent,

Able to multitask in fast paced environments

Level Headed / calm in high stress situations

Results Oriented / Self Starter / Fair Ability to work in a Team & Independently