Business Process

Transformation And Change

Management

Ing. Joseph Micallef

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Today’s Presenter Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that

supports clients in optimising performance through Strategic and Operational

Reviews whilst priding itself of its strong implementation expertise in Business

Process Transformation, Change Management, Project Management and Project

Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio

comes from private and public organisations, both in Europe and the Middle East.

Joseph is an engineer by profession, with a particular penchant for guiding

organisations along the road leading to operational effectiveness, value-adding

activities, and customer-centric, high-quality performance through business

excellence processes. With a career spanning a very broad spectrum of industrial

processes as well as services oriented sectors, his experience and expertise

contributes to numerous operational improvement case studies.

A regular speaker and facilitator at a number of training seminars, workshops and

conferences, he has trained hundreds of middle-management level and executive

management delegates in Europe and the Middle East.

Business Process Transformation

Moving beyond

CONTINUOUS

IMPROVEMENT

Current State

Future State

A new operating future

People: make or break

transformation

The starting point for a

Transformation Design Solution is a proper

understanding of

the current

operation and its

metrics

The starting point for a

Transformation Design Solution is a proper

understanding of

the current

operation and its

metrics

The starting point for a

Transformation Design Solution is a proper

understanding of

the current

operation and its

metrics

George Santayana

Philosopher (1863-1952)

“Those who ignore history

are doomed to repeat it!”

Objective of Transformation:

Find a better way to do the work of the process

Define the Strategy:

Know the implementation approach up front

Develop the Methodology:

Two-phase design for transformation strategy

Question 1:

What process will be

transformed?

Question 2:

What are the low-hanging

fruit, the quick wins?

IN SCOPE PROTECTED PROTECTED

Containing the Transformation

Project

Identify clearly:

- processes

- business units

- workflows

that will be affected

BOLD REVOLUTIONARY LONG-TERM EXPENSIVE

TRANSFORMATION

INTENSE DISRUPTIVE RISKY SCARY

BUT THE TRUTH IS…

At some point it

becomes necessary

to deal with the

built-up effect of

piecemeal changes!

Create a Target Design

Break Design into Components

Create an Implementation Plan

Develop a Control to Plan

Review Design as Needs Change

Spread Costs, Minimise Risk

Train People, Culture Evolution

Roadmap to Transformation

What is needed

from Executive

Management?

ACTIVE ENGAGEMENT

COMMITMENT

FUNDING

WILL

PRIORITY

REMOVE OBSTACLES

Strategic

Change

Management

IT Change

Management

Organisational Change

Management

Change Management

"It is not necessary to change. Survival is not mandatory!"

Dr W. E. Deming, Quality Guru

• Questions?

Thank you