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The NEW Normal?
Kuala LumpurOct 6th 2011
Change ProcessC / NC
4
What are some of the things you simply CANNOT change?
For those who are prepared…For those who are prepared…
…chaos brings opportunity
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
Anyone who tells you they enjoy change… should seek
immediate professional help.
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
Build an irresistible case for change
Create a clear vision for successful change and communicate it relentlessly
Create a strong sense of urgency
Form a powerful guiding coalition
Plan for and celebrate small wins
Empower others to act
Institutionalize the change
Four antidotes to change resistance1. Bring people face-to-face with the external pressures to change.
2. Engage change “zealots.”
3. Manage feelings & emotions.
4. Support the change with new tools, systems and training.
Here is the KEY message…
You MUST work together to make this successful
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimple
*** Please connect with me on LinkedIn ***Also, you might find value in the ideas I share in my blog. You can sign up for it at:
www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence
