Secure Texting Best Practices: Supercharge Your Implementation Plan

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5 Best Practices for Successful Secure

Texting

#4: Supercharge Your Implementation Plan

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IT teams are often accustomed to rolling out

backend solutions or changes that few people will notice or

care about.

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IT teams are often accustomed to rolling out

backend solutions or changes that few people will notice or

care about.

This is not one of those solutions.

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Texting is personal, it’s social and everyone will be talking

about it.

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You can make sure the rollout of your secure texting

initiative is successful by super-charging your

implementation plan.

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But how do you supercharge your implementation plan?

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First: Pick a launch date.

Pick a launch date…

What date you choose is not nearly as important as the fact that you pick one.

Communicate your launch date and stick to it.


Once people understand “what” and “why” of secure texting, their next

question will be “when.”


Of course, choosing a good date is also important. For example, if 30% of your staff will be off on a holiday or one of your locations is in the middle of an

EMR implementation, it’s probably best to plan your rollout around these

factors.

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Next: Find your super-users.

Find your super-users…

Every organization has “super-users” – people who adopt new technology

more quickly or use it more frequently or more enthusiastically than others.


Figuring out how to tap into that natural resource can make your rollout more

smooth and successful.


Your implementation plan should start with those “super-users.” Get them on board first and use their feedback to

improve your communication and training plan.


Super-user will create enthusiasm during rollout – use them directly as trainers or

indirectly as early adopters and influencers.

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Finally: Communicate before, during and after.

Communicate before, during and after

The single biggest mistake organizations make in rolling out their securing texting

solution is starting the communication process too late.

Communicate before, during and after

The earlier you let people in one your plans the better. And you don’t have to wait until you have the whole implementation plan

buttoned up.

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Voila! You are one step closer to a supercharged


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Voila! You are one step closer to a supercharged


Now, here are some tips for crafting the right message for

each phase of your rollout…

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Crafting the right message before rollout…


Messages should focus on what’s happening and why.


Messages should focus on what’s happening and why.

Talk about the goals you have identified and explain how your secure texting solution

will help you reach those goals.

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Crafting the right message during rollout…


Focus on “how to” content to lessen any anxiety or frustration.


Focus on “how to” content to lessen any anxiety or frustration.

This is a great time to talk about any successes or lessons learned from the pilot

rollout or super-user feedback.

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Crafting the right message after rollout…


Focus on supporting adoption and proper use.


Focus on supporting adoption and proper use.

Remind people of ways they can use the solution in their workflows and highlight success stories or testimonials from your

organization.

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When you take the time to supercharge your implementation

plan, you improve the odds that your plan will actually result in action.

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Get started on your rollout today.

Learn more at

www.qliqsoft.com

Healthcare

Secure Texting Best Practices: Supercharge Your Implementation Plan