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Discovery Kanban Managing knowledge work as an enabler to innovation and change Lean Kanban Russia, Oct 2015 © Patrick Steyaert, 2015 1

Patrick Steyart, Discovery Kanban - канбан открытий

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Page 1: Patrick Steyart, Discovery Kanban - канбан открытий

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Discovery Kanban

Managing knowledge work as an enabler to innovation and changeLean Kanban Russia, Oct 2015

© Patrick Steyaert, 2015

Page 2: Patrick Steyart, Discovery Kanban - канбан открытий

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Is this Lean?

© Patrick Steyaert, 2015

Episodicimprovem

ent

Normaldailywork

Normaldailywork

Normaldailywork

Normaldailywork

issue

change

Page 3: Patrick Steyart, Discovery Kanban - канбан открытий

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This is Lean!

Improvement as part of normal daily management

© Patrick Steyaert, 2015

Work

Improvement

Page 4: Patrick Steyart, Discovery Kanban - канбан открытий

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Is this Lean?

Episodicinnovation

Work Work Work Work

idea

new

product/serv

ice/business

model

© Patrick Steyaert, 2015

Page 5: Patrick Steyart, Discovery Kanban - канбан открытий

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This is Lean!

© Patrick Steyaert, 2015

Innovation as part of the daily work

Work

Innovation

Page 6: Patrick Steyart, Discovery Kanban - канбан открытий

6© Patrick Steyaert, 2015

Page 7: Patrick Steyart, Discovery Kanban - канбан открытий

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A glue that does not stick

© Patrick Steyaert, 2015

Page 8: Patrick Steyart, Discovery Kanban - канбан открытий

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The entrepreneur’s perspective - Path creation

Solution looking for a

problem

Looking for a fitting

problemProblem/

Solution fit

hunches options commitments

Path Dependence and CreationGarud, Raghu, Karnøe, Peter

© Patrick Steyaert, 2015

De-framing Transformation Mobilization

Page 9: Patrick Steyart, Discovery Kanban - канбан открытий

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The organization’s perspective - Path dependence

© Patrick Steyaert, 2015

The Hidden Dynamics of Path Dependence,

Georg Schreyogg & Jorg Sydow, Eds.

Emerging path

Varie

ty o

f opt

ions

Problems looking for a

solution

Looking for a fitting

solutionProblem/

Solution fit

Pre-formation Formation Lock-inhunches options commitments

Page 10: Patrick Steyart, Discovery Kanban - канбан открытий

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Commitment Uncertainty

© Patrick Steyaert, 2015

Contradiction

Page 11: Patrick Steyart, Discovery Kanban - канбан открытий

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Dynamic capabilities

Ensuring sufficient options

Fast learning and decision cycles

Attention to weak signals

© Patrick Steyaert, 2015

Capabilities to overstep the contradiction between commitment and uncertainty

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Discovery Kanban

© Patrick Steyaert, 2015

Learn

Grow

Deliver

Page 13: Patrick Steyart, Discovery Kanban - канбан открытий

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Deliver

© Patrick Steyaert, 2015

Inbound – exploring options

Outbound – meeting commitmentsInventory

• Need• Opportunity

The end-to-end value stream • Output results

Page 14: Patrick Steyart, Discovery Kanban - канбан открытий

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Ensure sufficient options

© Patrick Steyaert, 2015

Inbound Outbound

Need Concept

Continue

Abandon

Specification Elaborate Develop Verify

Ready to start

Upstream kanbanOptions

Downstream kanbanCommitments

Inbound

Outbound

Inventory

Minimum option limits to ensure that sufficient

options are available

>5 >8

Maximum WIP limits to ensure

flow of work

5 4 6

Page 15: Patrick Steyart, Discovery Kanban - канбан открытий

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1st order (work) flow

2nd order (information) flow

… there’s also feedback loops …

© Patrick Steyaert, 2015

feedforward

feedback

work

Page 16: Patrick Steyart, Discovery Kanban - канбан открытий

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Learn

© Patrick Steyaert, 2015

Decide

Observe

Check

PlanOrient

Do1st order (work) flow

Act

O-O-D-A: Decision making

PDCA: Validated learning

AdjustDecision and learning loops

Page 17: Patrick Steyart, Discovery Kanban - канбан открытий

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Fast decision and learning loops

© Patrick Steyaert, 2015

Decision making Hypothesis Experimentation

Observe Orient

Continue

Abandon

Decide Act Plan Do Check Adjust

Observation kanbanO-O-D-A

Experiment kanbanPDCA

HypothesisWe believe that

<Building this feature>/<Implementing this technology>/<Adopting this practice>

Will achieve <this outcome>We will know we are successful when we see

<this signal or measurable result>

Experiments

Observations

5 4 655 6 88

Page 18: Patrick Steyart, Discovery Kanban - канбан открытий

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… there’s also weak signals …

© Patrick Steyaert, 2015

Every movie the company makes starts out "ugly”; ill-defined ideas need protection the most, lest they die too young.- Pixar president Ed Catmull

We think we see ourselves and the world as they really are, but we're

actually missing a whole lot.- Christopher Chabris and Daniel

Simons

Page 19: Patrick Steyart, Discovery Kanban - канбан открытий

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Grow

© Patrick Steyaert, 2015

Pay attention to weak signals

Solution looking for a

problem

Looking for a fitting

problemProblem/

Solution fit

Problems looking for a

solution

Looking for a fitting

solutionProblem/

Solution fit

Page 20: Patrick Steyart, Discovery Kanban - канбан открытий

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Attention to weak signals

© Patrick Steyaert, 2015

Weak signals Seeking fit Fit/lock-in

Ugly babies

(Invisible) gorillastransformation

formation

Glue that does not

stick

Solutions looking

for a problem

Emergent

market

Glue on a board

Post-it™

Problems looking

for a solution

Page 21: Patrick Steyart, Discovery Kanban - канбан открытий

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Visualizing innovation

© Patrick Steyaert, 2015

Weak signals Seeking fit Fit/lock-in

Ugly babies

(invisible) gorilla’s

(Trans-)formation

Observations Hypothesis Experiments

OutboundInbound

Learn

Grow

Deliver

Page 22: Patrick Steyart, Discovery Kanban - канбан открытий

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More than visualization

© Patrick Steyaert, 2015

Fast decision cycles by limiting

decisions in progress

Fast learning cycles by limiting experiments in

progress

Ensuring sufficient options

by minimum limits

Smooth flow of work by limiting work in progress

Page 23: Patrick Steyart, Discovery Kanban - канбан открытий

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Summary

© Patrick Steyaert, 2015

Dynamics capabilities

Contradiction

Discovery Kanban

Page 24: Patrick Steyart, Discovery Kanban - канбан открытий

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This is Lean!

© Patrick Steyaert, 2015

Innovation as part of the daily work

Deliver value

Create new

value

Page 25: Patrick Steyart, Discovery Kanban - канбан открытий

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Reach [email protected]@PatrickSteyaertwww.discovery-kanban.com

© Patrick Steyaert, 2015

Discovery canvas

Page 26: Patrick Steyart, Discovery Kanban - канбан открытий

© Patrick Steyaert, 2015

Decision making Hypothesis ExperimentationObserve Orient

Continue

Abandon

Decide Act Plan Do Check Adjust

Weak signals Seeking fit Fit/lock-in

Ugly babies

(Invisible) gorillas(Trans-) formation

Inbound OutboundNeed Concept

Continue

Abandon

Specification Elaborate Develop Verify

Ready to start