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Resan mot Vintergatan
och vidare ut i organisationen
Dataföreningen 19 nov 2015Annika Klyver [email protected] Daniel Lundgren [email protected]
Våren 2013
Våren 2013
Nya arbetssätt
Ny organisation
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APC
APC
APC
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Period Events-newPeriod
Resort Events-newResort-choosenResort
Destination Events- newDestination
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Period Events-newPeriod
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Campaing M anagement
Staffi ng and H R
Con trol ling a nd invoic ing
Fl igh t Seat/Bed Optimization
In ventory Optimiz ation
Price Ca lculation
Cost Calula tion
Productif ying
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Destination Configuration Product- set
Resort Product Configuration- set
TPG
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Contract Information
APC – Supply with Contract Information
APC – Cost Calcule
APC – Cost Calcule
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Destination Configuration Product- set
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Accommondation Product Configuration Cost Calculaton
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Commerce
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Accommondation Product Configuration- Draft
Target Capacity - Acc- Fligth seats- Event seats
Cyrus
DW
GCS Adap ter
Basic Room Price - ???
APC Merger
APC – Priced Room Type in Product Room
Group / Price Period
APC – Supply – Period Capacity/
Room Type in Product Room Group
APC – Supply with Contract Reference
Contract Referens
Contract Information
APC – Supply with Contract Information
APC – Cost Calcule
APC – Cost Calcule
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Contract Information
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Bed optimization”Inventory”
Capacity beds vs flight seats
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Mimmi
Contract Information
????
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2013-05-07TUI Period PA 7Annika Klyver
XRSROSE
??
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Reservation Management
CRS
Excursion Sellable Products with
Prices (???)
Reservations and Customers
Reservations
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Amend Booking
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Reservations
F2DB
Reservations and Customers
Flight Sourcing
???
Flight Seat – Priced Flight Seat
Group / Price Date
PAX PortBooking Details
Booking Details
RUFI
Adobe InDesign
EMaps
CSQ
EpiServer
????
© 2012 IRM AB All rights reserved
Architecting by talking around
2013 – from the IT-perspective ”bottom up”
ProjectsSystem
The overall value flow
System Integration
The pace, the heart beat
Current situation
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Peri od Events-newPeriod
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Destination Events- newDestination
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Resor t Event s
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Staffing and HR
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Flight Seat /Bed Optimization
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Price Calculation
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- set
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Ilog
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Co n tra ct- Draft- Pricin g d ra ft- Se cu re d- Sign e d- Ca n ce lle d
Talent Link
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Ro o m Ty pe - In p ro gre ss- Pr od u ctifi ed- Sign e d
Ro om Fa cil ity Ex : B alco n y, Fa m ily ro o m
GSC MCS
Acco m m on d atio n Pro d u ct Co n figu ra tion C os t Ca lcu lato n
- Initia ted- Do ne - Ap pro v ed
Pr ic e d Ro om P er P rice Pe rio d
- ?? ?
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- Re se rve d
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- Re se rv ed
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Cu sto m er- ??
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Cyrus
DW
GCS Ada pter
Ba sic Ro o m P rice - ?? ?
APC Merger
APC – Priced Room Type in Product Room
Gr oup / Price Per iod
APC – Supply – Period Capacity/
Room Type in Product Room Group
APC – Supply with Cont ract Reference
Cont ract Ref er ens
Cont ract Inf ormati on
APC – Supply with Contract Inf or mation
APC – Cost Calcule
APC – Cost Calcule
APC – Cost Calcule
Su p plier Ro o m T yp e - In P rog re ss- Active
Cont ract Informati on
Cont ract Inf ormation
Bed optimization”Inventory”
Capacit y beds vs flight seats
Matchning stay per iods /flights
Mimmi
Contract Informati on
????
??
??
Bu dg eting
???
Event Product
Informati on
Event Product Infor mation
OLE Ad apter
Room Facility List
APC – Priced Room Type in Product Room Group
/ Price Period
2013 -05-07TU I Pe rio d PA7An ni ka Kl y ver
XRSROSE
??
??
R ese rv ation Man ag em ent
CRS
Excursion Sellable Products with
Prices (???)
Reservations and Customers
Reservations
Excursions Bookings
Ame n d Bo o kin g
(If < 30 d ay s to Dep art ure)
Ame n d B o o king(If > 3 0 da ys to Dep a rtu re)
Reservations
F2DB
Reservations and Cust omers
Fl ig ht So urc in g
???
Flight Seat – Priced Flight Seat
Gr oup / Price Date
PA X Por tBooking Det ails
Booking D etails
RUFI
Adobe InD esign
EMaps
CSQ
EpiServer
????
Put all the parts intheir own context and in the overall context
System Development
Information Architecture
Agile introduction
Heatmap – What works well and not?
Scenarier och lösningsalternativ
© 2015 IRM AB All rights reserved
ProductPlanning
SOURCING
PRODUCTIFY
CONTENT
INVENTORYXX
INVEN-TORY
FIND/BOOK
LOAD INVENTORY
LOCAL BOOK
Coordinator
Project Specific Milky Way:- Solution review
meeting- Coordination- Architecuter by
walking around
The Milky way & Event project development
18517
© 2012 IRM AB All rights reserved
2012
2013
2014
2015
Drivna av sammanslagning Katalogen
KundNavet
Webben
Kundresan
Initiativ Kund
NyutvecklingProj X
2015
Roadmap
2016 2017Sales start in AtcomResfor summer 2017GOAL to be AtcomRes enabled!
TDA
PLM
NEW NN SITE
@comNordic & Destimo
MANDATORY(maintain book & search)
OPTIONAL(added business value)
GOL
YIELD SUPPORT
NN GUIDE SUPPORTINVOICE CONTROL
OPTIONAL( process eff & risk minimizing)
NN ON Blue-websites
2015 As-Is 2017 To-Be
Nya kundsystemet
E-dok
© 2012 IRM AB All rights reserved
Compare Business Models
2014 – use the Milky Way -from here & onwards
Find, discuss and suggestAlternative solutions
Alternatives
System Ingeration basedOn Business Events
Suggest ”better” team areas
Road MapsCurrent situation
Possible future situation and alternative routes to the wanted state based on the shared model of the business
The global development focused on center of excellence
Compare Business Models
Suggestion for a new way to prioritize changes
32
33
Make the Business Capabilities and the Value Flow visible…
…to better understand & support the co-operation between the Capabilities & the Products
3DPF – Project X
New product idea? Is it a good fit?Are we able to deliver?
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
What do we need to change?
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Minor Changes
MajorChanges
Now, what about the products.Is a new product idea good idea?What do we need to change to be able to produce, sell, deliver and invoice?
New type of initative emerging - ”value flow scoped”Old initiatives – capability scoped
Product Lifecycle
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling /Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Develop the product & make it possible to deliver Pre Class Student
Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing/Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
Develop the Customer relation
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Student Service
On site Operation (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Productify
Contract Managment
Sourcing /Contracting
Teacher Recruitments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education Internal
efficency
Where is the focus of the changes needed?
2015 – very large projects, products & business modelsLarge programs supporting a new Business modell through the entire value flow
The new knowledge of the products and the customer journey requires a new way of working
Product Owners owning ”customer products” Identifed. Creates a better position for the contunies improvement of the customer journey and not the IT-systems…
Understanding the value flow & how the capabilities supports it
Customer Journey
Better understanding of the value flow and how we support it in the best way
Shared understanding of how new products are delivered to the customers
2015 – From the group & out
NordicsUK & Irland Germany Benelux France
Create a shared understanding of the business and how we can keep on developing the business…
Group EA team
Group Product DevelopmentGroup Process Dev
Group PMO & Local Nordic PMO
Management CIO and the rest
From the EA team to other central teams
Pre Class Student Management
Price Calculation
Customer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Campaing ManagementStaffing and HR
Supplier Invoice Control
Inventory Management
Cost Calculation
Customer ManagementReserva tion
Management
Customer Payments
Accounts Receivable
Evaluation Mana gement
Store booking
Customer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yie ld
Intranet
On Campus Student Service
On site Operation (Backoffice )
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strateg ic Product Plan
Product Development
Productify
Contract Managment
Sourcing /Contracting
Teacher Recruitments & Onboa rding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sa les & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dyna mic Sourcing
Supplier Ga teway
Social Media Pre Education
Mercha ndising
Loja lty Management
Business & Customer Analysis & Reporting
Social Media Post education
Pre Class Student Management
Price Calculation
Custo mer Contact Center
Product Content Management
Search & Browse
Digital Booking
Yield Management
Camp aing ManagementStaffing and HR
Supp lier Invoice Co ntrol
Inventory Management
Co st Calculation
Cu stomer ManagementReservation
Management
Customer Payments
Accounts Receivable
Evaluation Management
Store boo king
Cu stomer Portal
Marketing
Business Education IncBusiness Capabilities & The Milky Way
LEGENDCapability
Supplier Yield
Intranet
On Campus Stud ent Service
On site O peration (Backoffice)
Supplier Commission Follow Up
Plan ProductSet Capacity & Product mix
Strategic Product Plan
Product Development
Pro ductify
Contract Managment
Sourcing/Co ntracting
Teacher Recru itments & Onboarding
Central Accounting
Finance Invoice handeling/Scanning
Teacher interaction
Sales & Cost Follow Up
Claim Mgmt
Social Media During Education
Class/Workshop Delivery
Dynamic Sourcing
Supplier Gateway
Social Media Pre Education
Merchandising
Lojalty Management
Business & Customer Analysis & Reporting
Social Media Post education
The strategies for the common, shared & local capabilities are unclear…
From where are we coming?….
In what direction are we going? ?
Frameworks &Deliveribles
Communication, learning &co-creation
From As-Is to To-Be Our alternatives –
Scenarios
TraceabilitySupport & develope
the product life cycle &the value flow
Prova själva
Find the flow…
Find the pace, the heart beat…
Find the parts…
Group all the parts into Business Capabilities!
See them as autonomous parts of your Business with known dependencies to other parts.
Make the architecture tangible
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Nästa kursomgång Vår 2016
Mer information på: http://www.dfkompetens.se/utbildning/visualisera-verksamhetens-formagor/
• Dancing with systems – Donella Meadows • Intersection – Milan Guenther• The Fractal Organization- Hoverstadt• LEAN PRODUCT AND PROCESS DEVELOPMENT, 2ND EDITION – by Allen C. Ward and Durward K.
Sobek II• Designing Delivery – Jeff Soussna• The Design Way – Stolterman & Nelson• The Connected Company – Dave Gray• The Design of Business – Roger Martin• Boken om IT-Arkitketur – Daniel Akennine m fl
• A lot of EA sites, blogs & litterature
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