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#SDT
ELIZABETH HALL VP OF PEOPLE AT TRELLO @LIZ_HALL1
ADRIEN FALCON GENERAL MANAGER FRANCE AT DELIVEROO
Locations • U.S.A (all over)
• Canada
• Brazil
• Austria
• Peru
• Sweden
• Switzerland
• Germany & England (soon)
It Takes Work• Trello Together
• Mr. Rogers
• Build in Water Cooler Moments
• Onboarding (with Trello)
• Changed our Interview Process (all virtual)
• New Consistent Guidelines (example: overlap hours)
…But It’s Worth It• Company culture evolves organically to one that
encourages inclusion of all cultures and people
• Which leads to a more diverse company
• You become an expert communicator
• Faster growth (recruiting is easier, casting a wider net)
• Better User Representation Internally
• Work / Life Balance
• Treat People as Well & Equally as Possible
• Don’t Do Nothing
Our Culture Is Our People
Six Take-Aways• Buy in from everyone in the company
• Policies and tools that support the system
• Constant evaluation and check-ins
• At least one all-company retreat a year
• An onboarding process that is functional regardless of location
• Invest in your People team
HOW TO BUILD A BADASS TEAM ?
HOW TO PRESERVE A STARTUP SPIRIT WHILE SCALING?
WHO TO RECRUIT ? HOW TO DRIVE THE TEAM OVER TIME?
…
HOW IMPORTANT IS THE CORPORATE
CULTURE ?
Feb 2013 1ST DELIVERY
IN LONDON
$200MFUNDING
12DIFFERENT COUNTRIES
c.100CITIES IN
EUROPE & APAC
10000+RESTAURANT
PARTNERS
10000+CYCLISTS &
DRIVER PARTNERS
Apr 2015 1ST DELIVERY IN
PARIS
15%WOW GROWTH
SINCE BEG.
1MORDERS DELIVERED
IN FRANCE IN 12MTHS
40+CITIES OPERATIONAL
IN FRANCE
1500+RESTAURANT
PARTNERS
100+FTE HIRED WITHIN
10 MONTHS
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5
HOW TO BUILD A BADASS TEAM ?
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5
Align your team w/ values, lead by the example, walk-the-talk
2
#EXPERTISE
#FOCUS
#SINCERITY
#HUMILITY
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5
Build SouvenirsCelebrate success &
failures, party, have fun
5
#fridaylunch#gym
#teammeetups
#livemylife
#nicknames
#thurs.drinks
#failchamp.
Hire Talents first, swiss-army-knives, then rock stars experts
1
Align your team w/ values, lead by the example, walk-the-talk
2
Empower themdelegate & love taking
the risk to do so
3Monitor perf.
setup weekly KPI’s, control, reward w/ $
4
Build SouvenirsCelebrate success &
failures, party, have fun
5