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The Partner Certification Program was rolled out during the Infinity Software 2014 User Group Conference on September 4, 2014. Our new and existing partners will now be able to complete the new certification program and maximize the ability to prospect, sell, implement, consult, and serve your end customers using InfinityHR. Working together for mutual success, you will get the competencies you need to quickly drive opportunities and build revenue for your practice.
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Partner Program
Partner
Sales & Marketing
PDM
SME (Product
Consultants)
Partner AM & Support
Partner Program Support TeamSteve Whittier
VP, Sales & Marketing
Elaine JungPartner Development
Manager
Stephanie DevichPartner Channel
Account Manager
William RuethPartner Channel
Senior Services Manager
Phil LambManaging Director
Mario OrellanaVP, HCM & Client Services
Partner Program Benefits
InfinityHR Sales Training Market landscape Competitive solutions Sales strategy & planning Sales process Discovery & presales analysis Commercial teaching – challenging your prospects Value sale vs product sale
Sales Demo Certification Training How to prep for sales demos How to configure the demo Process flows and delivery options Employee life cycle vs module deep dives Presentation skills & system navigation
Partner Program Benefits
InfinityHR Competency Certification Training Core HR Implementation Time & Labor Management (TLM) Applicant Tracking (ATS) Performance Management (PM)
Advanced Workshops Workflows Reporting & Analytics Implementation Shadowing
Module recertification training as required upon system updates Partner Tool Kit Dedicated Account Manager and service team Enhanced Communications
Service Pack pre-release for Partners Monthly email blasts / Quarterly webcasts
Partner Program Requirements
Upon acceptance into the program, Partners must abide by program terms and conditions.
Certified Partners must successfully complete required competency training and achieve accompanying assessment (if provided) with a score of 80%+.
Certified Partners are required to have someone within their organization complete the offered competencies. These competencies can be completed by one or more people within the organization. For Partners with only one employee, that employee must hold competencies in required Partner program.
One second attempt at an assessment is provided at no cost. Additional assessment attempts incur a $200 fee (pre-approval from ISS is required for additional attempts).
Certified Partners must complete annual renewal of competency and recertification testing, when required.
InfinityHR Partner Development Cycle
ManageRamp-
UpOnboardEngage
Engage
• Prospects Partner• Defines target
market & business plan
• Creates marketing strategy
Sales & Marketing
• Qualify Partner fit via partner survey
• Communication with partner team leads
• Executes training plan
PDM
Partner
Onboard
• Program enrollment:• Core HR training
& certification• System
implementation process
• Intro to InfinityHR Partner Support Team
PDM
• Welcomes Partner to support culture
• Assists Partner engagement, onboard, ramp process
• Overall liaison for partner to InfinityHR team
PartnerAM
Partner
Ramp-Up
• Identify training gaps
• Support additional partner sales and servicing training needs
PDM
• Partner program administration and escalation
• Champion resolution of issues via Partner service team
Partner AM
Partner
Manage
• Training reviews/survey
• Continuing education & recertification
• Program adjustments
PDM
• Overall Partner management-- retention and forecasting, progress monitoring
• Follow up on Partner/client satisfaction
PartnerAM
Partner
Questions???
Thank you for your partnership!
