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Online Conference
June 17th and 18th 2015
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Real World SharePoint Debacles – and Their Solutions!
Wednesday, June 17th, 20152PM-3PM (EST)
Matthew J. BaileyMCT, MCSE
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Matthew J. BaileyMCT, MCSE, Independent Contractor
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Email : [email protected] : @matthewjbailey1Website : http://www.matthewjbailey.comLinkedIn : http://www.linkedin.com/in/matthewjbailey1
I consider myself a “SharePoint All-Rounder”. My job tasks have varied and included Administration, Development, Training, Analysis, UAT and Project Management. My job changes often but it keeps things interesting!
Currently, I am a MCT (Microsoft Certified Trainer) & MCSE (Microsoft Certified Systems Engineer) in SharePoint. I have worked with SharePoint for almost seven years. I don’t like to use the word “expert” but I have a fair amount of knowledge with the technology and currently use it daily in my career.
If I don’t know an answer to one of your questions, I will try to find it out or point you in the right direction!
Contact Details
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Agenda1.Review a different selection of example
SharePoint “debacles” whether that be misunderstandings, bad planning, poor programming, product “unknowns” or other issues, both large and small
2.Use a repeatable process to identify the specific issues, narrow down the potential offenders, identify steps to troubleshoot, fix or provide an alternate solution to the issue and (try) to prevent it from occurring again
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Today’s examples1. Workflow not working2. Cannot find correlation ID3. The mysteriously breaking web part4. Complex custom developed workflow
project
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Repeatable Process to Solve “Debacles”1. Clarification / Specifics2. Know your environment3. Round up your potential suspects4. Steps to troubleshoot / Narrowing down
issue5. Potential/Actual Solutions6. Prevent from occurring in the future
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Workflow Not Working
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Workflow Not Working
An end-user states that while in a list, the status of the list item is not changing and she did not receive an email. She is becoming frustrated with SharePoint because it has been happening all day.
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REMINDER - Our Process to Solve
“Debacles”1. Clarification / Specifics2. Know your environment3. Round up your potential suspects4. Steps to troubleshoot / Narrowing down
issue5. Potential/Actual Solutions6. Prevent from occurring in the future
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Fixing this Workflow Issue1. Talk with user, which list, screen shot2. We see this list has InfoPath & SPD
workflow3. Email working, network, server, workflow
service?4. Start with workflow history5. Ask programmer to redeploy6. Dev team needs improvement in testing
process
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Workflow History List
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Cannot Find Correlation ID
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Can’t Find Correlation ID in LogsYou are providing support for SharePoint but do not have direct access to the servers (another team operates this). After a user reports that they receive a screen with an error message and a correlation ID number to reference, you request the administration team to look in the logs for this error to begin troubleshooting.
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Figuring Out Why the ID is MIA1. We know we have an error and to look in the ULS
logs2. Due to lack of access & “budgets” the people
that have direct access to the servers are not very well trained
3. After receiving the ULS logs, the ID is not there? Huh?
4. How did offshore team collect the log data, get-splogevent, merge-splogfile, just one server ?
5. Beginning to think the log isn’t the issue6. User training, a quick CC to a manager and a
plan
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Figuring Out Why the ID is MIA4. How did offshore team collect the log data, get-splogevent, merge-splogfile, just one server?5. Beginning to think the log isn’t the issue, send some requests to admin team for screenshots of central admin6. User training, a quick CC to a manager and a plan
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Figuring Out Why the ID is MIA6. User training, a quick CC to a manager and a plan
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Mysteriously Breaking
Web Part
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Mysteriously Breaking Web PartYou are supporting a large company’s intranet. Their home page is built with several different web parts that look up to other areas of SharePoint and other web sites. Lately, almost every web part has been randomly breaking and showing errors. This error is sporadic but has high visibility.
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Mysteriously Breaking Web Part
1. We can tell that one web part is still working, but the rest of them are not.
2. Do we know how this page is built, specifically?
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Mysteriously Breaking Web Part
3. Now that we know the page is built with different types of web parts, we can dig deeper.4. Investigate correlation ID, check all other
logs on servers, track times and affected users, finally ask for Microsoft support.
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Mysteriously Breaking Web Part
5. Unfortunately, there was no solution discovered in this situation. Rebuilding the page differently was selected based on what we knew was working.
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Mysteriously Breaking Web Part
6. Our only prevention is to not use the type of breaking web parts on prominent pages any longer.
Thanks to Paul Choquette (@starxed) for advice on helping rebuild this page.
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Complex Custom Developed
Workflow Project
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Complex Custom Developed WorkflowYou have come into a partially started, long, drawn out project to create a workflow that copied pages to other subsites when a button is selected in the ribbon. The project has not been completed for over a year although hundreds of hours from many people have been invested.
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Complex Custom Developed Workflow1. There are a great deal of clarifications that need to occur with this project. You are working with a couple of emails and a quote from a outside consulting firm as your documentation and the code from what was delivered many months ago.
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Complex Custom Developed Workflow2. Since this environment has a great deal of custom code already deployed and there are not documented business processes on how SharePoint currently functions with some workflows, there is much to learn of the current environment.
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Complex Custom Developed Workflow3. Some immediate items that jump
out including:– No clear requirements (for programmers
or users)– The current code this project depends
on– No other issues with the SharePoint
environment
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Complex Custom Developed Workflow4. Steps to troubleshoot include: – Meet with all stakeholders involved with a
visual meeting– Document specifics in detail, clarify what has
been done and what is to be done
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Complex Custom Developed Workflow5. Potential / Actual Solution: – Create very detailed requirement documents
for sign off, including images of the "after"– Regroup with programmers currently working
on the project to review and clarify– Create detailed UAT scripts (testing plans) for
each user of the system and programmers– Plan new rollout dates
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Example: Detailed Requirement
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Example: Detailed Requirement
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Complex Custom Developed Workflow6. Getting everyone together to be a part of the requirement creation process helps them realize the complexity of the project and also will prompt the stakeholders to answer questions on specifics of the project requirements before the development begins
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Complex Custom Developed WorkflowRecap: What could have been done better?– Notified everyone that no commitment can be
made until detailed research has been completed since I am walking into a project someone else has started
– Broken the project into smaller pieces, making "mini-projects" to create quick wins and enhance the odds of project success
– Built in features that would not allow as many end-user related process errors
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