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What features go into a solid Enterprise Social Network? Use this e-book as a roadmap to understanding popular features to help you evaluate your ESN strategy.
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A Pocket Guide to
Enterprise SocialNetworking Featureswww. duoconsulting.com
@DuoConsulting
A Pocket Guide toEnterprise Social Networking Features
Which features go into a effective Enterprise Social Network?
Creating a compelling ESN requires a thoughtful strategy. You can’t
just heap every feature onto a website and expect it to work for your
organization. You need a bird’s eye view of popular features from
which to choose.
Consider this a categorized reference book of those features.
Use it as a roadmap to help you evaluate your own ESN strategy.
www. duoconsulting.com • @DuoConsulting
User Pro!lesUser profiles are biographical and activity-based data
sets that identify each employee on your ESN.
• User Name & Password
• Profile Pic
• About Me
• Contacts
• Activity Feed
• Backend Controls
www. duoconsulting.com • @DuoConsulting
GroupsGroups narrow the scope of conversations, creating
relevant places for discussion on specific topics.
• Departmental: Sales, Account Management
• Team: Content Marketing, Product Management
• Project: Website Build, Social Media Campaign
• Social: Lunch Group, Softball Team
• Committee: Board of Directors, Event Planners
• Open Forums: Process Improvements, Product Ideas
www. duoconsulting.com • @DuoConsulting
Content HubsContent hubs are places where ideas, opinions, news,
pictures and other information are created, shared,
viewed and modified.
• Newsfeeds
• Group Forums
• Blogs
• Profile Pages
www. duoconsulting.com • @DuoConsulting
Private CommunicationPrivate communication features simplify one-on-one
contact, both in traditional email style and real-time
conversations.
• Direct Messaging
• Live Chat
www. duoconsulting.com • @DuoConsulting
EngagementEngagement features encourage more interaction
between members of your ESN.
• Notifications
• Leaderboards
• Personal Stats
• Reminders
• Featured Content
www. duoconsulting.com • @DuoConsulting
SearchSearch is critical for an ESN, where a lot of the value
comes from quickly finding archived conversations
and other relevant information.
• Tags
• Categories
• Search Box
www. duoconsulting.com • @DuoConsulting
CollaborationCollaboration tools simplify how employees work
together across your ESN.
• Document Collaboration
• File Sharing
• Asset Management
• Project Management
• Calendars
• Polls
www. duoconsulting.com • @DuoConsulting
Backend ManagementBackend management features are administrative tools
that help you gather organizational insights and keep
your ESN on the right track.
• Analytics & Reports
•WYSIWYG Content Management
• Drag-and-Drop Layout
• Member Directory
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Improvement Tools
www. duoconsulting.com • @DuoConsulting
Every effective ESN simplifies the process of making
functionality improvements as time goes on.
• Application/Module Development
• API Integrations
Thank You
www. duoconsulting.com • @DuoConsulting
Duo has been involved in the strategy, design, development and deployment of several enterprise social networks and business community sites. Based on our experience, our clients’ successes and the evident social business momentum, we continue to focus our efforts building custom enterprise social tools for organizations like yours.
If you’re looking to cultivate a happy, healthy internal culture that spurs innovation and saves your organization time and money, talk to Duo about your next initiative.
Call Michael Silverman 312.529.3010 or email at [email protected] to chat about how Duo Consulting can make your enterprise more social.
