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by Amy Wartham presented to the Charlotte Chamber's Survive & Thrive! Breakfast in June 2012
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Communication Strategies for Organizational Success
June 13, 2012Amy Wartham, Director of Corporate Training
“The single biggest problem in communication is the illusion that it has taken place.”
~ George Bernard Shaw
When Communicating …
55% is body language 35% is tone of voice
10% is words
Communication has to be a two-way street
Barriers to Communication
• Noise
• Language
• Distance
• Perception
• Ego
So what can I do to be a better communicator?
When Communicating …
55% is body language 35% is tone of voice
10% is words10% is words
When Communicating …
55% is body language
35% is tone of voice35% is tone of voice
10% is words
Basics of Speaking
What we say may not be what people hear!
C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening
C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening
Recognize that listening is not simply waiting for your turn
to talk!
While Communicating… remember
55% is body 55% is body languagelanguage
35% is tone of voice
10% is words
C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
• Signs • Gestures• Posture• Eye contact• Movement
C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
Tightly folded arms and crossed feet: Skeptical/defensive*
*This language is also used when the person is feeling cold,
so be cautious with your interpretation.
Chin stroking: Making a decision
Fist on cheek, index finger pointing upward: Listening
with interest
Hands clasped at chin, elbows on table:
Defensive/evaluating
Rubbing hands together:
Excitement/optimism
Hand over mouth: Skepticism, evaluation, or
suppressing deceit
Finally,
Now, go get started!
