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Esna Officelinx Collaboration + Messaging is a comprehensive unified communications and collaboration platform. Officelinx offers next generation cloud-enabled communication features that improve collaboration and boost productivity, including: - Unified messaging with voicemail that integrates voice and fax messages with email and social collaboration applications from Google, Microsoft, IBM, Jive and others - Real-time communication applications like voice and instant messaging (IM) communications, presence, click-to-call, voice conferencing, and geo-location mapping integrated inside business applications like email and CRM - Voice conferencing that enables you to easily create or join collaborative voice conference meetings
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EsnaOfficelinx with iLink Pro
Esna’s MissionTo embed cloud and
mobile collaboration tools
ANY BUSINESS PROCESS
ANY APPLICATION
ANY PLATFORM
ANY DEVICE
People Want to Communicate in the Apps they Use
Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”
“Users want their communications to be built right into
the applications they are using.”
Bern ElliotGartner CIOAugust 2013
INSIDE
Esna Embeds Collaboration Anywhere
INSIDE
Esna Embeds Collaboration Anywhere
Esna embeds real-time communication tools inside the business processes and applications people use everyday
Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results
Esna Delivers Value to Every User
What’s New
Officelinx 10.0● Increased support for up to 20
voice server nodes● 2000 concurrent voice sessions
(fully active redundancy)● UTF-8 character support● User Management RESTful APIs● Automatic disabling of inactive
mailboxes (optional)
Esna iLink Pro:● Internet Explorer support● Large screen/tablet layout
support on browser extension and mobile apps
● Esna iLink Pro Desktop integration with Outlook 2013 Contact Card
Google Apps Integration
● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
Transcribed Voice Messages Inside Gmail
Escalate an email to a Web Conference
Unified Messaging
Voicemail Transcription
Rich Presence
Click-to- Call
Send + Receive Fax Messages
Receive and send faxes right from within your email platform
Automatically save faxes in Drive (for example) along with your voice messages
Actionable Voice Messages
Post urgent and crisis messages to Twitter and Google+
Resolve messages to your Google contacts
Escalate any message to a live call
See the location of the caller
Intelligent Call Routing
Greet callers + send calls to voicemail based on your calendar status
Replay recorded voice messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be saved as a Google Doc
Voice messages and faxes can automatically be saved in Google Drive
Click to call external phone numbers and extensions
Rich Presence + Click-to-Call
Easily see the availability and location of others
Manage your presence manually or automatically based on your Google calendar
Contextual Collaboration in Google Drive
Automatically recognizes every collaborator on a doc
Start an instant WebEx meeting, Hangout or group chat
See the location of others on Google Maps
Start a live call or IM conversation from Google Maps
Real Time Communications in Google Maps
Office 365 Integration
● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
Salesforce Integration
● Presence
● Instant messaging
● Group chat
● Voice/video
● Call management
● Location sharing
● Call logging
Presence within Salesforce
See the presence of others with the ability to start an instant call or chat
Manually set your own presence or have it automatically set based on your Google Calendar
Click-to-Call + Automatic Meeting/Call Logging
Click-to-Call any number/extension within Salesforce
Automatically logs incoming/outgoing calls, as well as WebEx/Scopia meetings (requires additional licenses)
Record Pops
● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records
● Call management controls (answer, hold, transfer)
● Access real time communications from any app
● iLink Pro IE/Chrome extension follows you from app to app
● Conversations stay persistent
Real Time Communication Across Chrome + IE
Mobile Integration
Integrates with Google Contacts to identify who is calling into the session
Get notifications when someone has joined your meeting
iLink Pro displays the real time status of your meeting
Esna WeLink Audio Conferencing
Web Administration
● Enables user provisioning management of Officelinx from the browser
● Access system administration from anywhere
● Designed to provide access to most commonly used administrative features
Developer API’s
Developer APIs - Collaboration Tags
Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation
1Inject dynamic, real-time communication content and actions into any web page or application
2
TURN THIS
PresenceContact Cards with
Actions
INTO THIS
10,000 + Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
THANK YOUofficelinx.esna.com
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
Additional Slides
Cisco WebEx, Avaya Scopia Desktop + Jive
Integrations
EsnaiLink for WebEx
EsnaiLink for Avaya Scopia®
Desktop