BA for the digital government

Natalia BogusCBAP, PMP

From Supplier’s perspective

Inspired by “Eye in the sky”

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About NataliaIT project manager and business analyst with 10 year experience, who has successfully delivered numerous of the IT projects and business analysis outcomes for the private and public sectors, including electronic government projects and solutions.

Strong communication, conflict and problem solving skills, huge experience managing international multicultural teams and stakeholders. Proven track of the successfully delivered projects and business solutions. Advanced specialization in ISV software products, remittances, payments, IT services domains.Successful projects with MoneyGram, Industrial Commercial Bank of China, Russian Post, electronic government of Moldova, Visa, MasterCard, Swift, RemitRadar, etc.

Holds PMP and CBAP certifications.

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How decisions are made

Showcases the latest digital

solutions

Why eye in the sky?

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Be ready for...

Complexity

Uncertainty

Avoidance

Conflicts

Abuse of power Developing countries

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3 stages of digital government BA

Tender

Implementation

Operation

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Tender

Focus• Government

representatives

Attention • Eligibility• Commercial

Success factors • Experience• References• Benefits

realization justification

Techniques• Document

analysis• Acceptance

and evaluation criteria

• Prototyping• Stakeholder

List, Map, Personas

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Implementation

Focus• Consumers

• Citizens• Organizatio

ns

Attention • Assumptions• Changes

Success factors • Pilot first• Agile• Continuos

monitoring

Techniques• Prioritization• Process

Modelling• Backlog

management• Brainstorming• Use cases

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Operation

Focus• Consumers

• Citizens• Organizatio

ns

Attention • KPI• Benefits

realization

Success factors • Continuous

improvement

Techniques• Observation• Reviews• Lessons learnt• Root cause

analysis• Risk Analysis

and Management

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Useful tips and tricks

People are first, technologies are second!

Continuous monitoring

Don’t expect for agreement between all the parties

Be ready to make decisions by yourself

Find the stimulus/motivation factor (for each of the stakeholders)

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Perspectives

Agile

IT

Business architecture

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Thanks!Q&A