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Introducing SAP® Output Management by LRS

Erdem Kocabas Managing Director, Prodea

Samantha Turrin Southern Europe Snr Manager, LRS

© 2013 SAP AG. All rights reserved. 2

Introducing LRS

LRS software helps large enterprises with SAP

applications to capture, store, control and

reliably distribute all their document output.

Our output management software:

• Simplifies IT service

• Reduces costs

• Improves business processes

Gartner and other analysts recognize LRS as a global IT leader


Where Are The Costs of Output?

Obvious costs • Printers, paper, toner

And the not so obvious • Print servers

• Specialist hardware (DIMMs)

• Physical document storage

• Document reprints

• Administrator effort

• Helpdesk calls

• Specialist IT resources

• Missed SLA’s

• Security and compliance

• Document search

En

d U

se

r A

cc

es

s

Tablet

Smart Phone

Mobile Laptop Worker

Desktop Computer

Thin Client

Desktop MFD

Barcode

Printer Wristband

Printer

Locally Attached Printer

Scanner

Label

Printer Production

Printer

Email

Printer

Fax

MFD

Printer with DIMM

Windows Print Servers

Composition Tools

Data Stream Conversions Z/OS

Windows Server

Linux Server

UNIX Servers

Cloud Servers

iSeries

Print Servers

Print Server

Typical Output Environment

En

d U

se

r A

cc

es

s

LRS Improved Environment

Tablet

Smart Phone

Mobile Laptop Worker

Desktop Computer

Thin Client Data Stream Conversions Z/OS

Windows Server

Linux Server

UNIX Servers

Cloud Servers

iSeries

Print Servers

Print Server

Desktop MFD

Barcode

Printer Wristband

Printer


Scanner

Label

Printer Production

Printer

Email

Printer

Fax

MFD

Printer with DIMM

Windows Print Servers

Printer

En

d U

se

r A

cc

es

s

Composition Tools


SAP Output Management by LRS

USER FEEDBACK

Desktop MFD

Barcode

Printer Wristband

Printer


Scanner

Label

Printer Production

Printer

Email

Printer

Fax

MFD

Printer

GOF

ZPL

SAP

Spooling

E


SAP Output Management

Printing from an SAP system can be a critical business activity for SAP

customers; a delayed or defective document can impact a company's

business operations.

The SAP output management system formats SAP documents and passes

them to the host output system for printing.

Processing and administration of print and output requests,

and administration of output devices and device types are major tasks

of the SAP output management system as well.

Printing in Unicode SAP systems is possible … however, the output is

limited to the character sets of the printers … using UTF-8 -based

printers provided by Lexmark or HP enables printing all languages with

a single printer

Reference: http://www.sdn.sap.com/irj/sdn/printing


LRS, Printing and the Cloud

Desktops

Mobile Workers

Thin Clients

Virtual Desktops

Tablets and

Smart Phones

Cloud

Printer

Queue

DESKTOP

MFD

BARCODE

PRINTER

PRODUCTION

PRINTER

MFD

PRINTER

Centralized

SAP

SAP on

Demand

Non SAP

Cloud

Applications

Audit


Forms

Document Composition SAP Smartforms

StreamServe

LRS Output Management in the

SAP Environment

Scheduling SAP CPS/Redwood

Tivoli

UC4

SAP CRM

SAP SRM

SAP SCM

SAP PLM

SAP ERP


Improve Business Processes

• Future proof business agility by creating an open systems output

management service

• Assure delivery of critical business documents

• Improve customer service through improved reliability and

flexibility

Reduce Business Risks

• Future-proof business applications

• Reduce dependency on mainframe resources

• Unlock any vendor dependence for specialist hardware for output

• Remove constraints of using hard coded, operating system based

output

Simplify IT Services

• Assured Secure Output – guarantee print delivery and end user

notification

• Reduce infrastructure to require less support (60% reduction*)

• Improve reliability for fewer help desk calls (99% reduction*)

• Unicode transformation with no hardware or software requirements

Simplify IT service

Why Change?

Reduce costs

Improve business

processes

* IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011


IDC estimates a 310% ROI and a payback period of less than 6

months * IDC White Paper, “Business Value of Output Management,” IDC #226994, April 2011

~ Extrapolation of IDC data based on customer printer numbers

How do the numbers stack up?

Number of Printers * Per 100

printers ~

Total IT productivity $28,771

Responding to downtime $15,603

Reduce helpdesk calls $6,234

Moves, add and changes $3,565

All other IT productivity $3,369

Enhanced user productivity $4,353

Lowered annual business

capital $20,744

Total annual savings $53,867

3000

$468,090

$187,020

$106,950

$101,070

$130,590

$622,320

$863,130

$1,616,010


Reduce Costs

• Significantly reduce print servers – run 10,000’s of printers with a single

server

• Consolidate and simplify a global SAP IT infrastructure

• Faster Standardised SAP implementation with decreased costs

• Accurately measure costs in order to reduce consumables consumption

• Improve end user productivity

Why Change?

Simplify IT service

Reduce costs

Improve business

processes


Why Change?

Simplify IT service

Reduce costs

Improve business

processes

Improve business processes

• End-to-end business process monitoring - integration with UC4, Tivoli and

CPS Redwood

• Implement rules-based print cost reduction policies

• Centrally monitor print usage, full audit trail and detailed cost analysis

• Improve customer service through improved reliability and flexibility


Why LRS?

Leading output management software provider

for 30 years

$159 Million revenue. Privately owned. Debt free

Consistently ranked among the top software

companies in the world

Strong partnerships with software and

hardware vendors as well as outsourcing

service providers

Approximately 600 employees globally


Venezuela

Brazil

Uruguay

Argentina

Chile

France

Croatia Russia

South Korea

Japan

Taiwan

Saudi Arabia

Israel

South Africa

Milan, Italy

Madrid, Spain

Cheltenham, England

Munich, Germany

Walldorf, Germany

OTHER U.S. OFFICES: Atlanta Georgia • Bloomington, Illinois • Dallas, Texas • Hartford, Connecticut

• Irvine, California • Overland Park, Kansas • St. Louis, Missouri

LRS Offices Authorized LRS Distributors

Singapore

Sydney, Australia

HEADQUARTERS

Springfield, Illinois

Worldwide Presence

Copyright © 2011 Levi, Ray & Shoup, Inc. All Rights Reserved


Performance

Platform independent

• UNIX, Windows, Linux, mainframe

Highly scalable; manage 1000’s of printers on a

single server - Customer rollouts

• 30,000 printers, 500 SAP systems located

worldwide

30 million pages per month kept 2-8 hours

200,000 print queues

210,000 desktop clients

• 15 remote customer sites, 14,000 defined printers,

400 connected applications

6.2 million jobs - 14.3 million pages per month

1.2 million retained jobs per month - 205 GB

Highly reliable

• No unplanned downtime reported by our customers

https://lrsportal.lrsinc.org/sites/eom/othersites/sales/EOM Base Presentation/H - LRS Solutions - Pyramid 3 - pyramid only - LoRes.png


Ease of Implementation

Simple to install

Implemented in days to weeks

Extensive use of open standards

• For application integration

• For delivery to all devices and

channels

Integrates with high availability

solutions

• HACMP

• VERITAS

• Microsoft Windows Server clustering

• SUN clustering

• VMware ESX, ESXi, HA, DRS

https://lrsportal.lrsinc.org/sites/eom/othersites/sales/EOM Base Presentation/I - Case Studies - 1b - After - LoRes.jpg


LRS has been working with SAP for over 10 years. LRS

and SAP have collaborated on a number of join

development projects.

SAP Certified Integrations: BC-XOM 4.0, J2EE-DEP 7.0

LRS direct presence at SAP PartnerPort (Walldorf)

LRS Relationship with SAP


Case Studies

Managed Print Services (MPS)

Printer

Consolidation

Windows 7 Upgrade

Greener IT

Secure Delivery

Re-hosting

Applications

Server Consolidation

Reduce Consumables

Compliance

MIPS Reduction

Electronic

Document Delivery

Cost Monitoring

Document Process

Optimization

Global Support

Cloud

Application Consolidation

New Application Rollout

Improve

IT Service Reduce

Cost of

Service

Improve Customer

Service

Project

Initiatives


Client Requirements

Reduce printing on production and

network printers

Reduce consumables associated with print

Improve readability of online documents

Replace existing software solution

LRS Reduced

Paper usage on average by 90%

Mainframe print charges by 86%

Manual handling and distribution of reports

Additional Benefits

Happy end customers using and viewing

reports online

Electronic form creation removing need for

PSF

Global Mineral Resources and

Mining company


Client Requirements

Support 35 SAP applications, 1200

printers delivery & commissioning

documents

Support 200k labels/day

Reduce time to print from 17 seconds to 5

seconds per document

LRS Reduced

Print time to <5 seconds per document

Number of interruptions or halts in process

Costly overtime for line workers

Administration with automated error

diagnosis and auto-recovery

Additional Benefits

Speed increases enabled 8,000 more

shipments per day

Helped to migrate from legacy IBM to SAP

Global Apparel Retailer


Client Requirements

Assure printing of critical documents for

warehouse and logistics

Deliver print within 5 second time slot

Avoid manual rework and missed SLA’s

Accurate status of document print process

LRS Reduced

Administration overheads with central

control and management

Costs avoiding missed SLA’s and rework

Additional Benefits

Rapid implementation in 5 days

Integration with Zebra manage label

printing

Documents are now batched and

combined including barcodes, coloured

paper and templates

European Pharmaceutical

Manufacturer


Client Requirements

Reduce internal printing (45 million pages)

Eliminate uncollected print

Replace existing viewing and archiving

solution

Run on mainframe and replace incumbent

solution

Create easy search and access for reports

LRS Reduced

Costs of print by €350,000 per year

75% of all paper used

Administration time of physically and

manually handling reports

Additional Benefits

Safeguarded report access for future

Integrated email linking to documents to

reduce data traffic

European Electrical Retailer


Client Requirements

Centralize print services for Windows,

Citrix and SAP applications with secure

delivery

Work as a state-of-the-art green office

Audit and track output statistics

Work with CSC as outsourced solution

LRS Reduced

Number of print servers by 30

IT service administration through

centralized print queues and automated

error handling

Costs for print consumables with

Ricoh/Ringdale FollowMe secure delivery

Additional Benefits

Changed user print behaviour – print less

Secured both personal and batch printing

Deliver printer policy enforcement

UK Public Transport Provider


Client Requirements

Reduce output costs

Harmonize business processes

Enable auditing and tracking of costs

Standardize SAP printing in 59 countries

Work with Accenture as outsourced

solution

LRS Reduced

Administration overhead for printer

definitions and printer queues

Print errors with automatic print resolution

Helpdesk incident times with faster

troubleshooting and fixing

Additional Benefits

Enabled project to be delivered on time

with no cost increase

Avoided hiring 3 FTE’s to support SAP

rollout

Global White Goods Manufacturer


Client Requirements

Reduce number of print servers

Stop costly downtime and shipping delays

Meet SLA’s and avoid penalty payments

Transition from native SAP print facilities

LRS Reduced

Process breakdown by eliminating costly

and failure-prone servers

Print errors with automatic print resolution

Helpdesk incident times with faster

troubleshooting and fixing

Costly SLA penalties to zero

Additional Benefits

Direct feedback on print status without

leaving SAP application

Global Cereal and Foods

Manufacturer


Client Requirements

Manage 14,000 printers

Centrally control 130 SAP-instances

Deliver output for 30,000 end users

Replace a competitive solution

LRS Reduced

Administration to 0.3 FTE

Output infrastructure to a single low end

UNIX server responsible for managing

146,000 documents printed per day or 2

per second

Additional Benefits

Run for years with zero downtime

Replace self written SAP integration

Easy integration of new customers

Global Chemical Manufacturer


Client Requirements

Reduce output costs

Consolidate printing to a single platform

(Windows/Linux/Mac OS)

Manage and control SAP output

Guarantee data security

LRS Reduced

The number of print servers by 10

Administration equivalent to 1 FTE

Hardware by over 200 printers

Business process failures for SAP output

Additional Benefits

A single integrated platform with secure

delivery from Equitrac – Follow Me

Management of all printers including non

MFD devices from multiple vendors

Leading European Media Group


Client Requirements

Reduce MIPS for mainframe

Migrate applications from mainframe to

UNIX

Complete the project within a few months

LRS Reduced

Dependency on outsourced mainframe

which was eventually switched off

Additional Benefits

Replaced existing CICS application for

SAP printing

Delivered project on-time and on budget

Global Financial Services

Provider


Client Requirements

Reduce number of Windows print servers

Reduce management overhead for

printers and drivers

Secure print delivery

Understand and report on print costs

LRS Reduced

Windows print servers from 650 to 4

Administration costs with centralized print

driver management

Additional Benefits

Removed printer and application

dependency by completing transforms

Delivered secure print service

Feed ALL print related data to existing

reporting tool

US Insurance Services Provider


Client Requirements

Reduce infrastructure costs

Manage SAP print delivery

Reduce iSeries global print issues

LRS Reduced

Number of print servers by 150

Need for specialized printers

Complexity of support and helpdesk for

printers

Print consumables including ink and paper

Additional Benefits

Centralized approach future-proofs

scalability of SAP application

Global Outdoor Power

Products Manufacturer


Client Requirements

Support growing SAP base - 50,000 seats

in 64 countries

Prevent print problems rather than fix them

DBCS (Asian) chars, native OTF output

LRS Reduced

Any future needs for additional print

infrastructure

Costly additional hardware needed for

print

Administration with automated error

diagnosis and auto-recovery

Additional Benefits

Future proofed output growth and needs

Centralized control of print and guaranteed

delivery

Global Food Manufacturer


Client Requirements

Consolidate and eliminate print servers

Centrally control desktop workstations and

printer drivers for SAP

Deliver Windows 7 upgrade

Assured SAP print delivery

LRS Reduced

Number of print servers - 500 to 140

Significantly reduced helpdesk calls-ins

Barcode DIMMs (5,000) to zero

Administration effort by 3 FTE

Additional Benefits

Faster error detection

Can print Unicode on all printers

Kept SLA’s

Watermarks stopped sending tests in error

Global Technology and

Automotive Supplier


Client Requirements

Consolidate 5 instances to single SAP

instance

Support multiple languages, characters and

barcoding

Enable conversions with mixed data stream

Deliver output for 50,000 end users

LRS Reduced

Administration overheads for driver

management

Number of helpdesk calls and reduced the

resolution time

Print consumables with auditing and tracking

Additional Benefits

Provide feedback of the SAP print process

Enable printer and device independence

Deliver solution using UNICODE

Global Transport Solutions

Provider


Questions?

Website:

www.prodea.com.tr

www.lrsoutputmanagement.com

Phone:

+90 2165621023

Email: [email protected]

http://www.prodea.com.tr/

http://www.lrsoutputmanagement.com/


Attribution Statement

LRS, and VPSX are trademarks of Levi, Ray & Shoup, Inc. in the United States, other countries or both.

SAP, the SAP logo, SAP NetWeaver logo and the SAP partner logo and other SAP products and services mentioned herein as well as their respective logos are

trademarks or registered trademarks of SAP AG in Germany and in several other countries.

Accenture is a trademark of Accenture.

CSC is a registered trademark of Computer Sciences Corporation.

Gartner is a registered trademark of Gartner, Inc. or its affiliates.

HP and PCL are registered trademarks of Hewlett-Packard Company.

IBM, AS/400, z/OS, iSeries, HACMP, AFP, Tivoli and CICS are trademarks or registered trademarks of International Business Machines Corporation in the United States,

other countries or both.

Linux is a registered trademark of Linus Torvalds in the U.S. and other countries.

MICRO FOCUS is a registered trademark of Micro Focus (IP) Limited or its subsidiaries in the United Kingdom, United States and other countries.

Windows, Windows Server, Mac OS, Microsoft and MS are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

SAP are registered trademarks of SAP AG in Germany and in several other countries.

Sun is a registered service mark of Sun Microsystems, Inc. in the United States and other countries.

UNIX is a registered trademark of the Open Group.

Veritas is a trademark of Symantec in the USA and/or other countries.

Ringdale is a registered trademarks of Ringdale UK Ltd. in the United States and other countries. FollowMe is a registered trademark of Ringdale UK Limited, registered

as a worldwide trademark, a European trademark, also registered in the United Kingdom, Japan, France, Spain and Germany.

RICOH is a registered trademark of RICOH Corporation.

Citrix is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other

countries.

UNICODE is a registered trademark of Unicode, Inc. in the United States and other countries.

VMware, ESX and ESXi are trademarks or registered trademarks of VMware, Inc. in the United States and other countries.

Equitrac is a registered trademark of Equitrac Corporation.

Novell is a registered trademark of Novell, Inc.

UC4 is a registered trademark of UC4 Software GMBH.

StreamServe is a registered trademark of StreamServe, Inc.

Zebra is a registered trademark of ZIH Corp.