Tracking Emotions at Work

© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu FZI FORSCH

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Tracking Emotions at WorkIncreasing Emotional Awareness and Reflection

Quantified Self Europe ConferenceVerónica Rivera‐Pelayo27th November 2011

© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu

Agenda

▪ Introduction: MIRROR, Reflective Learning at Work

▪ Motivation

▪ Reflective Learning in MIRROR

▪ Why QS approaches?

▪ Capturing Emotions at Work: Approaches

▪ Challenges

▪ Conclusions and Outlook2


▪ Individuals learn most by observing others and from experiences▪ Support learning-on-the-job and experience sharing▪ Learning by reflection on observed practices and collected data▪ Focus on acquisition of tacit knowledge

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Reflective Learning at Work

• EU funded project (IST‐FP7) started in July 2010• 15 Partners around Europe


The MIRROR Solution

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Motivation

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Reflective Learning Theory

▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''

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Reflective Learning

▪ Boud et al. 1985▪ ``those intellectual and affective activities in which individuals engage to explore their experiences in order to lead to new understandings and appreciations''

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Why QS approaches?

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Capturing Emotions at Work

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▪ Support for:▪ (I) Collaborative Settings▪ (II) Virtual Team Meetings▪ (III) Live Auditorium Feedback


(I) Collaborative Settings

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CuriositySelf‐awarenessSharing

▪ Project meeting▪ Common work context


(I) Collaborative Settings: Project Meeting

▪ Multiple visualizations and tools in the same scenario

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▪ Multiple visualizations▪ More than 1000 entries from 32 participants▪ Positive feedback and user acceptance▪ Very different usage patterns

(I) Collaborative Settings: Project Meeting

12S. Mora, V. Rivera‐Pelayo, L. Müller “Supporting Mood Awareness in Collaborating Settings” (CollaborateCom 2011, Orlando, Florida)


(II) Virtual Team Meeting

▪ A team meets weekly in a conference call ▪ Non‐verbal communication ▪ Reflect and learn by observation

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MotivationSelf‐awarenessReflection


(II) MoodMap App

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(II) MoodMap App

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(II) MoodMap App

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(III) Live Auditorium Feedback

▪ Capture live interest, attention and audience feedback

Self‐awarenessCommunicationReflection


(III) Live Auditorium Feedback

LIM: Live Interest Meter


Challenges

▪ Goal‐oriented and lack of time▪ Have to see the benefits/utility – show payoff▪ Create CURIOSITY

▪ Add entertainment, motivation, feedback▪ Constructive and positive

▪ Tendency to avoid/ignore emotions at work▪ What you show vs. what it really is

▪ Individual and collaborative environment

▪ Privacy concerns19


Conclusions and Outlook

▪ How can we motivate people to capture their emotions at work?

▪ Automatic approaches i.e. sensors▪ ECG (heart rate), acceleration sensors (physical activity)▪ User study at a clinic*

More QS approaches can inspire new effective reflective tools!

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* L. Müller, V. Rivera‐Pelayo, C. Kunzmann, A. Schmidt; “ From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data”. (HBU 2011) LNCS vol.7065, Springer


Thanks for your attention!Any questions?

www.mirror‐project.eu#MIRRORip

Verónica Rivera‐Pelayo@veronicarp; [email protected]

Research Center for Information Technology (FZI)Karlsruhe