Willowglen Canada, Total SCADA Solutions

WILLOWGLEN SYSTEMS INC.


EDMONTON, CANADA

MICHAEL VAN DER ZEE, B.SC.

数据采集和监控系统HIGH-TECHINDUSTRIALAUTOMATION

oil / gas electrical power subway systems water / waste water


CORPORATE OVERVIEW

Who is Willowglen?

• Willowglen is a SCADA and RTU company based in Edmonton, Canada

• We also have offices in Calgary, Canada and in Houston, USA

• We are growing our international network of partner companies

• Willowglen is more than 40 years old

• Willowglen has a senior management team with several individuals having worked for Willowglen for 20+ years!

• We our proud of our impressive list of world-famous customers:

WORLD FAMOUS CUSTOMERS


CORPORATE OVERVIEW

• Lots of experience around Asia:

India Canada

Saudi Arabia

United States

ChileCroatia

Slovenia

Scotland

England

UAEBahrain

MongoliaNigeria …....

• And ….. over 40 years in business

• Experience in other international areas:

China Taiwan

Aomen

Thailand Malaysia

Singapore

KoreaPhilippine

sMongolia


INDUSTRIES WE WORK IN

• Oil and Gas

• Electric Power

• Water / Waste Water

• Subway Transportation Systems


3 ESTABLISHED PRODUCTSAND TECHNOLOGIES:

• Control Room Software

• Connect 4 to 2000 sensors

• Flow Computers

• World’s best SCADA

• RTUs

• Advanced features


First we will discuss our RTU


WHAT IS AN RTU?

• Pipelines have many sensors as input to the control room (e.g. pressures, temperatures, flow rates, fire detectors, etc.)

• Pipelines also have controls as output from the control room to the field (start / stop a pump, open / close a valve, etc.)

• In total there are thousands of these input sensors and output controls. In the industry we call these “I/O” points (meaning input / output data points)

• These I/O points are not wired directly from the sensor to the control room. Imagine all the wires needed if there are thousands of sensors! And also consider the control room is often hundreds of km away from the sensors!

• Instead a group of RTUs is used to manage all the sensors.


WHAT IS AN RTU?

• An RTU is placed in an area that has several sensors.

• Depending on the pipeline, there could be 10 - 500+ RTUs.

• Each RTU is connected to 4 – 2000+ sensors.

• The RTU receives raw electric signals from the sensors and converts them into engineering values (e.g. 18 mA = 46 °C).

• The RTU maintains an internal database of all its sensor values.

• The RTU data is sent up to the SCADA control room over a communication line using a computer protocol (e.g. Modbus, IEC61870, DACP, etc.).

• The RTU sends its data when the SCADA server in the control room asks for it. This is usually once every few seconds.


WHY BUY A WILLOWGLEN RTU?• Willowglen’s RTUs have many special features and advanced

abilities such as:

• Most powerful CPU card (32 bit PowerPC, 256 MB RAM, 128 MB flash ROM, 100 hour memory backup super-cap).

• More communication ports than other RTUs: 4 Ethernet ports, 6 serial ports (including RS-232 and RS-485), 3 USB ports. No other RTU has this!

• Wide outdoor temperature operating range (-50 to +70 °C).

• Willowglen three RTU sizes, with the large one able to handle 2000+ I/O points.

• Supports industry standard IEC 61131 programming to allow customers to add custom logic.

• Can jump to “safe mode” if the connection to the SCADA servers is lost.


WHY BUY A WILLOWGLEN RTU?• But perhaps the best advantage of Willowglen’s

RTU is the fact that it runs a web server!

• Think about it: a web server on the RTU allows a user to more easily perform system maintenance on-site compared to other RTU vendors that require special software on a laptop to do the on-site maintenance.

• Also, other companies charge $$$ for their custom software, but Willowglen’s method of using a browser is FREE.

• Note: the laptop computer connects directly to the RTU with no need to expose it to the internet.

• This is a fundamentally different idea from other flow computers and has many improvements.


Next we will discuss our Flow Computer


WHAT IS A FLOW COMPUTER?

• A flow computer takes input from a flow meter.

• The flow meter sends a series of pulses as a frequency input to the flow computer based on the flow rate (e.g. 1 kHz pulses).

• The flow computer converts the raw pulse input signal into engineering units (e.g. 1 kHz = 350 m3 / hour).


WHY BUY A WILLOWGLENFLOW COMPUTER?

• Our flow computers can measure liquids or gas.

• Highly accurate according to international standards such as API chapter 11, AGA3, AGA7, and AGA8.

• Willowglen’s flow computer can handle 25+ meters, even if distributed over several manifolds! Other suppliers need 6 or more flow computers to achieve this as they can usually handle only 4 meter runs each. This saves money and saves space!

• Note that Willowglen sells the flow computer – not the flow meter.



• Willowglen’s flow computer also offers these great advantages:

• Meter Proving – rather than adding a separate PLC to manage the meter proving, Unisen can manage this task.

• Electronic Ticketing – Unisen can perform electronic ticketing and customize the tickets according to your needs. Our competitors can either not do this, or force you to use their electronic ticket formats.

• QA Sampling – Once again Unisen can prevent the cost and space associated with a separate PLC to manage the QA sampling process.

• Audit Logs – Unisen keeps a record of every configuration change including previous and current value, data / time, and who made the change.



• Reports – The Unisen flow computer can generate its own reports, and print them directly from its CPU card. This avoids more cost and space by avoiding the need for a PC.

• IEC Programming – Unisen supports all five languages in the IEC 61131 specification. This allows customers to develop custom procedures in methods already familiar to them.



• Dual Redundant!

• Perhaps the greatest advantage of Unisen is its ability to be FULLY redundant. Some competitors can offer dual power supply, or dual CPU. But Unisen can offer dual CPU, dual power supply, AND dual I/O! No other flow computer on the market can do this.

• Although more expensive, dual redundant flow computers are the only configuration Enbridge purchases them from us.


Last we will discuss our SCADA control room software


WHAT IS A SCADA SYSTEM?

• Wow – that’s a really big question!

• In its simplest form, SCADA is a computer network that gathers all the pipeline operational data and brings it into a control room for humans to understand and make control actions on.


WHY BUY A WILLOWGLEN SCADA SYSTEM?

• After 40 years in business, Willowglen knows SCADA!

• Willowglen’s SCADA product is named “SCADACOM”

• Version 5 of our product has benefitted from over 200 man YEARS of research and development. Think about it – more

than 200 YEARS of experience from industry professionals.

• SCADACOM offers many advanced features that other systems can not do:

• We are currently testing SCADACOM to handle more than ONE MILLION I/O points!

• In addition to our own staff’s capabilities, Willowglen has hired professional IT consultants to test our Cyber Security strength.


WHY BUY A WILLOWGLEN SCADA SYSTEM?

• Willowglen has also engaged PhD level consultants to advise us on the emerging topic of Human Factors.

• SCADACOM supports multiple control rooms: a main control room AND an entire emergency control room at another location in case of disaster (for example the tsunami that hit the nuclear power plant control room at Fukishima, Japan).

• SCADACOM also supports “hierarchical” control rooms. E.G. several independent functioning SCADACOM systems located at various cities, with a provincial control room overseeing all the city-level control rooms. Each province-level SCADACOM system can then feed data up to a national level control room which can view the information in all the databases below it.

SCADACOM OVERVIEW• Designed from the ground up to be:

– Fault Tolerant - Reliable

– Object Oriented – Intuitive

– Secure – Encryption, Logins

– Centrally Managed - consistent

– Distributed runtime database – fast, scalable

– Utilize SQL Relational Database for Configuration and History – standardized

• Designed for Mission critical applications

• Designed for small to large control rooms

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SCADACOM 5: IMPROVEMENTS

• Lower Cost Servers: Run on Intel processors

• Operating System Options:

• Servers run Solaris X86 or SPARC Solaris

• Workstations run Windows or Linux

• Workstations run web-based clients

• Improved Operator Interface: • More operator specific preferences

• Controls on popups

SCADACOM 5: IMPROVEMENTS

• Reduced Configuration Time: • General configuration can be done in Excel

• Improved commit process – multiple users

SCADACOM 5

• Some of the features for Graphical Models:

• can have configurable parameters

• can be scaled and rotated

SCADACOM 5 SCREEN SHOTS

30

31

FACEPLATE

SCADACOM 5 - FUNCTIONALITY

32

DATABASE BROWSER

TECHNOLOGY ROAD MAP- INDUSTRY BOARD

Human Factors

Alarm Management

Auditing

Training

SCADACOM

Reduced Human Error and Information Overload

Safe, Effective, Reliable, Productive, and Profitable Operations

Improvements Results

“HUMAN FACTORS” EXAMPLE

How many abnormal conditions exist in this process unit?

PI201 18.71

PSI

TC201 280.03

DEGF

FC201 4608.23

BPD

LC204 25 %

LI214 85 %

FC214 1308.29

BPD

FC234 13.29

KBPD

PC106 15.73 PSIG

PC105 18.70 PSIG

TI213 89.03

DEGF

TI223 440.06

F

AI241 320.78 AMPS

D200

T203

T200

E209 E210

C205

P211

P212 P210

P209

TI202 261.53 DEGF TI203

200.09 DEGF

LI224 95 %

NAPHTHA

VRU

FLARE

SOUR WTR

SLOP

CSR

CWS FUEL GAS

FI226 400.312 MSCFD

PI115 10.77 PSIG

FI204 000.00

MSCFD

T200 FRAC OVRHD

T200 TEMPS 1- 266.92 DEGF 2- 254.99 DEGF 3- 255.44 DEGF 4- 266.00 DEGF 5- 271.89 DEGF 6- 280.03 DEGF 7- 281.53 . DEGF

50%

100%

0% 85%

15%

65%

emergency priority

high priority

low priority

emergency priority

high priority

low priority

The answer requires:

• perception to look only for coloured outlines

• cognition to sum them

© 2012 HUMAN CENTERED SOLUTIONS, LLP

I-AME

I-AME: Integrated Alarm Management Environment

• Alarm Management Elements• Alarm Display Journal• Alarm Management and Configuration Wizards• Operator Alerts and Alarm Group Summary Functions• Alarm History and Review• Alarm Auditor Package

OWLSS

OWLSS: Operator Watch – Logbook and Shift Summary

• Electronic Logbook • Integrated with Graphics & Database):• Drag and Drop (low data entry requirement)• Complete capture of important information

• Operator Graphics• Actual Operational situations• Actual Sequence of events• Actual Best Operational Performance information

• Shift Hand-off Tool• Daily Production and Maintenance Orders Completion

ARM

ARM: Automated Review Module (Playback Function)• Investigate past:

• Operational situations• Sequence of events• Incidents• Best Operation

• Functionality:• Step-by-step review• Set of Investigation Tools• Playback at any speed• Complete Information in Operators Environment

(Graphics + all RTU Info captured)

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TSOE

TSOE: Training Simulator and Operations Emulator

• Train Personnel using:• Exact Operator Graphics used by current Operations• Actual Operational situations• Actual Sequence of events• Actual Incidents• Actual Best Operation

• Functionality:• Playback at any speed (slow or fast)• Add annotations and comments • Trainer can monitor trainee progress

PRIME LINE


Finally I will introduce our services


SERVICES

• Willowglen offers gold, silver, and bronze levels of support. The gold level offers 24/7 tech support with guaranteed 2 hour response time.

• For software upgrades, Willowglen has an optional program where customers receive s/w updates as we introduce new features and improvements. When upgrading to the next major s/w version (e.g. SCADACOM 6.x) this program provides our customers a discount.

• For training courses, Willowglen can teach at our facility in Edmonton, Canada or we can fly out to your location to teach.

• Willowglen products come with a one year warranty

• Willowglen has a product repair center where we even see some customers bring in 30+ year old equipment and tell us it just now broke, and please fix it!


PROJECT EXPERIENCE WITH ENBRIDGEBased in Alberta Canada, Enbridge operates the world’s longest and most complex liquids pipeline network, with revenues exceeding $11 Billion. Through the coordinated effort of its 10,000+ employees Enbridge transports more than 2,000,000 barrels of oil and billions of cubic feet of gas every day.

Many decades ago in Enbridge’s early days they needed a flow computer that could accurately measure pipeline flow so Enbridge could accurately charge its customers.

The Solution:

Working closely with Enbridge, Willowglen developed a solution that exactly met their stringent requirements. This flow computer has evolved and improved with successive generations of technology, and Willowglen now sells our flow computer solution to other companies as well.

With a strong desire to remain an industry leader, Enbridge always purchases flow computers from Willowglen as “dual redundant” units This means that for every flow computer Enbridge wants, they actually purchase two from Willowglen. We then add some additional equipment to split the raw electric signals to / from the field and allow the two flow computers to communicate to each other and in this way we deliver a fault tolerant solution. Something our competitors are unable to achieve.


PROJECT EXPERIENCE WITH SUNCORSuncor Energy is Canada’s largest oil and gas company earning over $40 billion in net annual revenues. With more than 13,000 employees managing facilities in both Canada and USA, Suncor is a leader in its field and is responsible for the production and distribution of more than 1,200,000 barrels per day of petroleum product.

Responding to increased government legislation and a desire to remain a market leader, Suncor Energy understood their ageing SCADA system had served its purpose and a newer, more capable SCADA system was needed. Suncor wanted a SCADA system that could help them obtain compliance to standards such as:

• ISA 18.2 Management of Alarm Systems in the Process Industries

• 49CFR Part 192 and 195 Pipeline Safety: Control Room Management / Human Factors

• API 1165 Recommended Practice for Pipeline SCADA displays

• ISA99 Industrial Automation and Control Systems Security

Suncor was also looking for a stable and reliable supplier with a track record of successful SCADA implementations who also had a product road map demonstrating a committed vision to the future of their SCADA business.

The Solution:

In a competitive bid situation Willowglen was selected against other recognized SCADA vendors as the best candidate for a total SCADA replacement. Willowglen put forward version 5 of our SCADACOM product to handle the responsibility of managing all 27 of Suncor’s gas and liquids pipeline assets in both Canada and USA. The solution consists of a main control room and a second fully redundant “disaster recovery” control room in an alternate location. Each control room consists of redundant SCADA servers plus four operator console stations. The main control room also has an engineering / quality assurance computer, an offline replay server, and a web server.

Taken as a whole, this SCADACOM implementation is responsible to manage some 25,000 physical I/O points, and was sized to allow growth beyond 100,000 physical I/O points. In addition to the raw I/O points there are a large number of calculated and extrapolated database points (such as max, min, average, etc.).

Suncor went further by selecting many of SCADACOM’s optional add-on modules such as the historical replay module, the training simulator module, the operator log book and shift handover module. Suncor also chose to implement this project according to Willowglen’s recommended “Human Factors” approach and in doing so agreed to allow the graphics and system behavior to be implemented differently from their old SCADA system. Letting go of the past gave Suncor the ability to improve operator efficiencies and more importantly increase safety. To round out the project, Suncor opted for Willowglen’s Gold level technical support contract which guarantees 24-7 access to our on-call support team and related benefits. Finally, Suncor is participating in Willowglen’s software upgrade program which will keep Suncor on track with future versions of SCADACOM and all the great new features our R&D team are working on.


PROJECT EXPERIENCE WITH POWERGAS

PowerGas is a respected pipeline operator in Asia and is responsible for managing all the natural gas for the country of Singapore, including its extensive transmission and distribution network which exceeds 3,000 km.

PowerGas had been using Willowglen’s older SCADACOM version 3.X software since 1997 and decided that to keep current with evolving government regulations they needed a complete SCADA system replacement. PowerGas did not simply grant this project to Willowglen, but instead went through a tendering process.

The Solution:

In 2012 PowerGas opened a competitive bid and ultimately chose Willowglen against other SCADA vendors as the best candidate for a total SCADA replacement. Willowglen supplied version 5.3 of our SCADACOM software and completely replaced the existing SCADA computer hardware as well. In addition, PowerGas opted for many of Willowglen’s optional add-on software modules such as historical re-play, training simulator, advanced alarm management, and Human Factors optimizations. In parallel with this project, PowerGas continues to purchase and install more Willowglen RTUs.


PROJECT EXPERIENCE WITH GUODIAN

A daughter company of Huadian, Nanjing based Guodian has been a partner to Willowglen since 1999. During these years, Guodian has used Willowglen RTUs and our SCADACOM software as crtical components to the turn-key solutions they provide to their many customers.

Guodian uses Willowglen’s products for use in railway electrification projects, in substation automation projects, wind farms, and for subway transportation projects. Due to our strong relationship, Guodian has been invited to provide product feedback and provide insights into the special requirements of the China market and Willowglen has responded by adapting our products as necessary. As an example, SCADACOM is now available in Chinese language.

In total, Guodian has installed more than 800 copies of our SCADACOM 3.X software family, and have just started to roll out our current SCADACOM 5.X product (deliveries are currently below 25).


SO WHAT DO OUR CUSTOMERS SAY?

52

The Power of the Unisen logic engine allows extremely complex features to bequickly developed that addresses the unique needs of more demandingcustomers. The system is also extremely configurable. The flexibility ofconfiguration allows our RTUs to reflect Enbridge’s view of the world rather thanforcing us to wedge our operation into arbitrary device restrictions. Thisdramatically simplifies our operations..

Dion Dubé, P.Eng.Manager of Measurement Technical Services, Enbridge

Year Customer

30

We value our partnership with Willowglen. Willowglen is innovative and very good to work with.

Chen Li DongGeneral Manager, SAC Year Customer

15

Willowglen is VERY responsive to our

needs.Systems Procurement

SCADACOM is very very flexible – a great strength

Systems Engineering

SCADACOM was way more reliable than other systems we used.

Controls Engineering

Year Customer

15


Thank-you

Technology

Willowglen Canada, Total SCADA Solutions