Linda Nguyen's Resume

LINDA TRAN NGUYEN 510.759.1089 • nlindaa@gmail.com

EDUCATION University of California, Los Angeles (UCLA) March 2012 B.A. International Development | Minors in Asian Languages, Political Science, & Southeast Asian Studies • Award Scholarships: Summer Search 4-year Leadership Development Program, Oakland Dollars for Scholars (4

years), Oakland Kiwanis Foundation (4 years), Marcus Foster Education Fund, PG&E Women’s Network Employee Assn., Port of Oakland Asian Employees Assn., Wa Sung Community Service Club Merit Scholar

UCLA Travel Study | Beijing, China & Hanoi, Vietnam 2010 • Researched effects of globalization in China and Vietnam with focus on Asian Studies and business practices

SKILLS • Client relations • Conflict resolution • Customer service • Strong written and verbal communication • Computer: Experienced in Filemaker; Microsoft Access, Excel, PowerPoint, Word; Adobe Photoshop • Language: Intermediate Vietnamese

EXPERIENCE UCLA Doheny Eye Institute (via Robert Half) Los Angeles, CA IT Data Entry Clerk; Temporary Jul. 2016 – Aug. 2016• Directly assisted Business Manager with data entry for an internal project within the IT department • Collaborated with technical team to coordinate various database projects on website server via Microsoft Access

Asians for Miracle Marrow Matches (A3M) Los Angeles, CA Recruitment & Administrative Assistant, Volunteer Coordinator Mar. 2014 – Oct. 2015 • Led volunteer outreach and activities for A3M’s annual gala, resulting in 150 volunteers and $130K revenue • Recruited candidates onto the national bone marrow registry via events and drives held around Southern California • Conducted performance analysis of team of 12 via database of 300,000+ donors and 600+ events held annually • Oversaw office operations: report compilations, vendor interface, and internal/ external communications • Assisted with the integration of public relations campaigns across multiple media (Facebook, Instagram)

China Airlines Los Angeles, CA Customer Service Agent Dec. 2012 – Jan. 2014 • Scheduled high-volume of travel reservations within deadline due to flight delays or visa disparities • Analyzed and resolved discrepancies in 300+ client files daily to ensure compliance with international regulations • Translated messages verbally into Vietnamese for flight announcements and U.S. immigration processing

The City of Los Angeles Emergency Management Department Los Angeles, CA Administrative Intern May 2012 – Nov. 2012 • Collaborated with departmental city representatives to coordinate Homeland Security Grants and Projects • Prepared and reconciled grants, payments, and accounts with numerous municipalities, state and federal agencies,

private sectors, and the Emergency Operations Center • Provided administrative support of emergency planning, response, and recovery efforts

UC Berkeley Upward Bound Berkeley, CA Summer Residential Counselor Jun. 2012 – Aug. 2012 • Managed 24-hour client relationships with 91 at-risk high school students as a live-in guidance counselor • Coordinated and budgeted a 6-week workshop series on holistic growth and college preparation

UCLA Higher Opportunity Program for Education (HOPE) Los Angeles, CA Parent Engagement Coordinator, Mentor Jun. 2010 – Jun. 2011 • Outreached, built, and maintained relationships with immigrant students’ parents; generated 50 clients in 9 months • Conducted workshops, co-managed $75,000 budget, and served on the 6-person executive leadership board • Nominated as 2010 Co-Chair of UCLA’s 3-day Southeast Asian Admit Weekend of 150+ attendees

• Facilitated training of 150 volunteers, staff development of team of 24, and event programs with $18k budget • Coordinated creation of a mentor network for 150+ newly admitted students, resulting in an 82% registration

rate to UCLA and overall increased Southeast Asian enrollment at UCLA

INTERESTS: Tennis, snowboarding, biking, and adding one more to my travel list of 33 countries