View
2
Download
0
Category
Preview:
Citation preview
Simbioza Skype i
SCCP protokola u
poslovnom okruženju
{ Renato Augustinović}
Vedran Kedmenec
©2008 Verso
Bridging Skype and SCCP protocol
in enterprise environment
◊Introduction
◊What is this technology about (business cases)
XToll bypass or local calling for any type of call
OSkype to CUCM
OCUCM to Skype
OCUCM to POTS using SkypeOut
◊Technical info
XInstallation and prerequisites
XIntegration with CUCM
XExtra features
XAdministrators tasks and tools
◊Conclusion and Q&A
©2008 Verso
AboutMrežne tehnologije VERSO d.o.o.
◊IP Telephony
◊voice and data platform
s for
service providers
◊fixed-m
obile convergence
◊GSM-W
iFi integration
◊IP MPLS network design
◊OSS/BSS integration
◊fault, perform
ance and service
level management
◊business consulting, education
and training for technical and
back-office staff
Analysis,
Analysis,
consulting,
consulting,
planning
planning
Support,
Support,
maintenance,
maintenance,
optimization
optimization
Education and
Education and
trainings
trainings
Design,
Design,
development,
development,
implementation,
implementation,
integration
integration
©2008 Verso
Relevant quotes
◊“About one third of the 171 million registered users
worldwide use Skype as a business tool”
Scott Bagby–Skype Director of New Market Development
◊“It’s hard to distinguish now between an end user as a
consumer or as a business end user, we are going to be
much m
ore involved in that end-user environment”
◊“W
hatever drives volume, drives the technology and
drives the application. Well, there’s no bigger volume
than consumer volume”
◊“The employees want to use a certain consumer
application you might introduce something similar that is
safe to use.”
Charlie Giancarlo –Cisco's Chief Development Officer
©2008 Verso
SkyStone
◊SkyStoneinterconnects your Cisco Unified
Communication Solution in the office to the “Skype
World”
◊SkyStoneis a Skype Gateway that allows connecting
Skype network with H.323 and SIP networks (no extra
voice board and seamless integration).
◊SkyStonelets the Unified Communications world
benefit of the Skype services used by m
illions of users
today.
UC
for
Ente
rpri
se
VoIP
& IM
for
Consum
er
©2008 Verso
PSTN
Internet
Analo
gue
Dig
ital lines
RemoteEmployee
Today with SkyStone: Convergence
◊With SkyStoneyou can place and receive calls to Skype
clients directly from your desk phone
SkyStone
H323
SIP
Office
Cisco UC
©2008 Verso
SkyStoneapplication examples
◊INBOUND
XYou can receive calls from Skype accounts directly on desk
phones in the office
XYou can offer “click to talk with us for free”button on your
website!
XYou can receive calls from international numbers through the
SkypeIn service directly on desk phones in the office using
Skype as a “VirtualCarrier”
XYou can offer your international customers local phone numbers
for customer care in each country you would like!
◊OUTBOUND
XYou can place calls to Skype accounts from desk phones in the
office
XYou can place calls from desk phones in the office to ordinary
numbers (national, international, mobile) through the SkypeOut
service using Skype as a “VirtualCarrier”
XYou will save m
oney on international calls
©2008 Verso
SkyStone: Skype call me
◊FREE Call-in Customer Service
PSTN
Internet
Analo
gue
Dig
ital lines
Office
Remote
Customer
Cisco UC
SkyStone
H323
SIP
©2008 Verso
PSTN
Internet
Analo
gue
Dig
ital lines
SkyStone: SkypeIn, geographical virtual presence
◊With SkyStoneand the Skype In service Remote users and
customers can dial local numbers to reach the office using
Skype as a “Virtualcarrier”
SkyStone
H323
SIP
Office
Cisco UC
Remote
Employee
Remote
Customer
+33627367402
+1627839902
©2008 Verso
PSTN
Internet
Analo
gue
Dig
ital lines
SkyStone: SkypeIn, extra virtual trunks
◊SkyStoneadds “VirtualTrunks”to your telephony solution to
carry on unusual loads like in case of conference calls
SkyStone
H323
SIP
Office
Cisco UC
Remote
Employee
Remote
Customer
+33627367402
+1627839902
Virtual
Trunks
©2008 Verso
StoneVoice
applications
PSTN
Internet
Analo
gue
Dig
ital lines
SkyStone: SkypeIn, extra services
◊Through SkyStone you can access office v-m
ail, IVR,
conference and other applications from Skype
SkyStone
H323
SIP
Office
Cisco UC
Remote
Employee
Remote
Customer
+33627367402
+1627839902
©2008 Verso
RemoteEmployee
IP phone to Skype calls
◊Call Skype accounts from an IP phone
◊Multiple outgoing calls
PSTN
Internet
Analo
gue
Dig
ital lines
Office
Cisco UC
SkyStone
Speed dial
©2008 Verso
SkyStoneand SkypeOut: The main concept
◊Local Calls through Cisco Voice Gateway
PSTN
Internet
Analo
gue
Dig
ital lines
Office
Cisco UC
92025558888 SkyStone
H323
SIP
©2008 Verso
SkyStoneand SkypeOut: The main concept
◊Long distance calls through Skype Gateway
PSTN
Internet
Analo
gue
Dig
ital lines
Office
Cisco UC
90014412854446666
The UC system recognizes the
international call and sends it to the
Skype GW (route pattern or dial-peer)
SkyStone
H323
SIP
©2008 Verso
PSTN
Internet
Analo
gue
Dig
ital lines
Remote
Employee
SkyStone: and SkypeOut: Decrease the telephony bill
◊With SkyStone and the SkypeOut service you can dial any
regular phone using Skype as a “Virtualcarrier”
SkyStone
H323
SIP
Office
Cisco UC
Remote
Customer
Remote
Employee
©2008 Verso
SkyStoneand SkypeOut: Virtual Trunking
◊Local call, but no available channel to the PSTN
PSTN
Internet
Analo
gue
Dig
ital lines
Office
Cisco UC
SkyStone
92025558888
The UC system falls back to the
Skype Gateway through a route list
or using priorities on the dial-peer
Virtual
Trunks
©2008 Verso
Internet
Network
User
OUTSIDE
INSIDE
Open
Ports
Corp
ora
te p
olicy: either blo
ck S
kype o
n the inte
rnal
netw
ork
or le
ave d
edic
ate
d p
ort
s o
n the firew
all.
Security: before SkyStone
Skype usage
Security study
Skype c
onnection
©2008 Verso
Internet
Security: now, with SkyStone
Network
User
OUTSIDE
INSIDE
SkyStone
DMZ
Corp
ora
te p
olicy: Skype c
orp
ora
te u
se, converg
ed a
nd
security
enable
d a
nd s
uperv
ised.
Security
guaranteed
Voic
e c
onnection (safe
)
Skype c
onnection
©2008 Verso
SkyStone: Handlingmultiple channels
Back end: skype accounts handling calls
Front end: skype account accepting and forwarding calls
You have to publish only a single skype account to receive multiple
incoming calls
Inbound skype calls
from internet to the
skype account you
will publish
(ex: stonevoice.com)
UC
UC
(ex: stonevoice.001)
(ex: stonevoice.001)
(ex: stonevoice.004)
(ex: stonevoice.004)
©2008 Verso
SkyStone: Advantages of the Skype Gateway
◊Convergence:Today the business world can finally
interconnect with the Skype world
◊Strategic services:The business world can benefit of
the Skype services for its own use or to reach the
consumer world’s demand.
◊Control:The business world can limit the Skype usage
for personal reasons
◊Seamless Integration:plug&playintegration with CUCM
©2008 Verso
SkyStoneprerequisites
◊Operating systems
XWindows Server 2003
◊Configurations
X1-2 channels
1.5 GHz
1GB
X4-8 channels
3 GHz
1GB
X8+ channels
Dual core
2 GB
XSizing goes mostly with CPU power
◊Skype 3.5.0.239, but works with older
◊CUCM 4.x, 5.x, 6.x
XH.323 gateway configuration is
the only requirement
©2008 Verso
SkyStoneparameters
◊Demo can run on virtual machines
◊G.711 u-law and a-law supported on Cisco side
XMust be taken into account for distributed scenarios
◊Installs VNC with default password out-of-the-box
◊All configuration web based
©2008 Verso
Initial configuration tasks –SkyStone
◊Create Skype accounts for each voice channel
XCan be created during SkyStone setup
◊Change parameters as needed
X82default route pattern for PSTN calls
X8300 special test service number
X201 is default IP telephony number for all incoming calls
from Skype
X21720 default H.323 port
©2008 Verso
Advanced configuration tasks –SkyStone
◊Create numbering plan
XRules for SkypeOut calling
XMap incoming Skype calls to relevant IP telephony
numbers
OEach Skype account can receive calls on appropriate
telephone number
OMultiple accounts can ring on the same phone
XMap specific phone numbers to Skype accounts
OEach Skype account can have its own internal IP telephony
number
◊Skype accounts can be imported in bulk (from a text file)
©2008 Verso
Configuration tasks –Cisco
◊Configure H.323 gateway
XMust communicate on port 21720
XMedia term
ination point is required
XIf Skype to IP calls are allowed, make sure appropriate
callingsearch space configuration is applied to gateway
incoming calls
◊Configure route paterns
XFor SkypeOut –the default is 82!
XSkyStonestrips 82
XFor IP to Skype direct calls
©2008 Verso
Administration tasks
◊Calls are recorded in CUCM CDR’s
◊SkyStoneshows real time status of all calls
(channels)
◊CurrenCall data
is storedinto log files, and canbe
“exported”as SysLog
◊FullconfigurationBackup and restore
are provided.
Backup is storedin a simplefile, no specialhandling
needed
◊VNC access to SkyStoneserver integratedwithweb
administrationGUI
©2008 Verso
Handling any-to-any call mapping
◊SkyStonelicensing is per number of Skype accounts
(SkyStonechannels)
◊To handle any to any m
apping, special component is
provided –SkyStoneACD(Automatic Call Dispatcher)
XCall to one Skype account can be distributed to first
available IP phone
XDirect inward dial –one Skype account can be matched
to one IP phone number
XAllows for redundant configurations with load sharing
©2008 Verso
Keep it simple: use it, learn it, show it!
◊Demo license is valid for…
X2 channels
X60 second call duration
◊Free download from
www.stonevoice.com
◊All documentation, quick setup and setup guides
available on web
©2008 Verso
Why choosingSTONEVOICEand SkyStone
◊Technical
XReliable solution
XCompletely W
eb Based
XConverges in a unique management portal
XFree fully-featured 15-day trial download on the web
XPlug&play, easily integrated with the existing network
◊Financial
XCost effective solution
XPer port or single license products
XIncrease employee productivity -optimisecompany resources
◊Strategic
XFuture developments easily integrated into existing environment
XMultilanguage
XDynamic-flexible company
Questions?
info@verso.hr¤
www.verso.hr
+385 1 6596 600
Recommended