Simbioza Skype i

SCCP protokola u

poslovnom okruženju

{ Renato Augustinović}

Vedran Kedmenec

©2008 Verso

Bridging Skype and SCCP protocol

in enterprise environment

◊Introduction

◊What is this technology about (business cases)

XToll bypass or local calling for any type of call

OSkype to CUCM

OCUCM to Skype

OCUCM to POTS using SkypeOut

◊Technical info

XInstallation and prerequisites

XIntegration with CUCM

XExtra features

XAdministrators tasks and tools

◊Conclusion and Q&A

©2008 Verso

AboutMrežne tehnologije VERSO d.o.o.

◊IP Telephony

◊voice and data platform

s for

service providers

◊fixed-m

obile convergence

◊GSM-W

iFi integration

◊IP MPLS network design

◊OSS/BSS integration

◊fault, perform

ance and service

level management

◊business consulting, education

and training for technical and

back-office staff

Analysis,

Analysis,

consulting,

consulting,

planning

planning

Support,

Support,

maintenance,

maintenance,

optimization

optimization

Education and

Education and

trainings

trainings

Design,

Design,

development,

development,

implementation,

implementation,

integration

integration

©2008 Verso

Relevant quotes

◊“About one third of the 171 million registered users

worldwide use Skype as a business tool”

Scott Bagby–Skype Director of New Market Development

◊“It’s hard to distinguish now between an end user as a

consumer or as a business end user, we are going to be

much m

ore involved in that end-user environment”

◊“W

hatever drives volume, drives the technology and

drives the application. Well, there’s no bigger volume

than consumer volume”

◊“The employees want to use a certain consumer

application you might introduce something similar that is

safe to use.”

Charlie Giancarlo –Cisco's Chief Development Officer

©2008 Verso

SkyStone

◊SkyStoneinterconnects your Cisco Unified

Communication Solution in the office to the “Skype

World”

◊SkyStoneis a Skype Gateway that allows connecting

Skype network with H.323 and SIP networks (no extra

voice board and seamless integration).

◊SkyStonelets the Unified Communications world

benefit of the Skype services used by m

illions of users

today.

UC

for

Ente

rpri

se

VoIP

& IM

for

Consum

er

©2008 Verso

PSTN

Internet

Analo

gue

Dig

ital lines

RemoteEmployee

Today with SkyStone: Convergence

◊With SkyStoneyou can place and receive calls to Skype

clients directly from your desk phone

SkyStone

H323

SIP

Office

Cisco UC

©2008 Verso

SkyStoneapplication examples

◊INBOUND

XYou can receive calls from Skype accounts directly on desk

phones in the office

XYou can offer “click to talk with us for free”button on your

website!

XYou can receive calls from international numbers through the

SkypeIn service directly on desk phones in the office using

Skype as a “VirtualCarrier”

XYou can offer your international customers local phone numbers

for customer care in each country you would like!

◊OUTBOUND

XYou can place calls to Skype accounts from desk phones in the

office

XYou can place calls from desk phones in the office to ordinary

numbers (national, international, mobile) through the SkypeOut

service using Skype as a “VirtualCarrier”

XYou will save m

oney on international calls

©2008 Verso

SkyStone: Skype call me

◊FREE Call-in Customer Service

PSTN

Internet

Analo

gue

Dig

ital lines

Office

Remote

Customer

Cisco UC

SkyStone

H323

SIP

©2008 Verso

PSTN

Internet

Analo

gue

Dig

ital lines

SkyStone: SkypeIn, geographical virtual presence

◊With SkyStoneand the Skype In service Remote users and

customers can dial local numbers to reach the office using

Skype as a “Virtualcarrier”

SkyStone

H323

SIP

Office

Cisco UC

Remote

Employee

Remote

Customer

+33627367402

+1627839902

©2008 Verso

PSTN

Internet

Analo

gue

Dig

ital lines

SkyStone: SkypeIn, extra virtual trunks

◊SkyStoneadds “VirtualTrunks”to your telephony solution to

carry on unusual loads like in case of conference calls

SkyStone

H323

SIP

Office

Cisco UC

Remote

Employee

Remote

Customer

+33627367402

+1627839902

Virtual

Trunks

©2008 Verso

StoneVoice

applications

PSTN

Internet

Analo

gue

Dig

ital lines

SkyStone: SkypeIn, extra services

◊Through SkyStone you can access office v-m

ail, IVR,

conference and other applications from Skype

SkyStone

H323

SIP

Office

Cisco UC

Remote

Employee

Remote

Customer

+33627367402

+1627839902

©2008 Verso

RemoteEmployee

IP phone to Skype calls

◊Call Skype accounts from an IP phone

◊Multiple outgoing calls

PSTN

Internet

Analo

gue

Dig

ital lines

Office

Cisco UC

SkyStone

Speed dial

©2008 Verso

SkyStoneand SkypeOut: The main concept

◊Local Calls through Cisco Voice Gateway

PSTN

Internet

Analo

gue

Dig

ital lines

Office

Cisco UC

92025558888 SkyStone

H323

SIP

©2008 Verso

SkyStoneand SkypeOut: The main concept

◊Long distance calls through Skype Gateway

PSTN

Internet

Analo

gue

Dig

ital lines

Office

Cisco UC

90014412854446666

The UC system recognizes the

international call and sends it to the

Skype GW (route pattern or dial-peer)

SkyStone

H323

SIP

©2008 Verso

PSTN

Internet

Analo

gue

Dig

ital lines

Remote

Employee

SkyStone: and SkypeOut: Decrease the telephony bill

◊With SkyStone and the SkypeOut service you can dial any

regular phone using Skype as a “Virtualcarrier”

SkyStone

H323

SIP

Office

Cisco UC

Remote

Customer

Remote

Employee

©2008 Verso

SkyStoneand SkypeOut: Virtual Trunking

◊Local call, but no available channel to the PSTN

PSTN

Internet

Analo

gue

Dig

ital lines

Office

Cisco UC

SkyStone

92025558888

The UC system falls back to the

Skype Gateway through a route list

or using priorities on the dial-peer

Virtual

Trunks

©2008 Verso

Internet

Network

User

OUTSIDE

INSIDE

Open

Ports

Corp

ora

te p

olicy: either blo

ck S

kype o

n the inte

rnal

netw

ork

or le

ave d

edic

ate

d p

ort

s o

n the firew

all.

Security: before SkyStone

Skype usage

Security study

Skype c

onnection

©2008 Verso

Internet

Security: now, with SkyStone

Network

User

OUTSIDE

INSIDE

SkyStone

DMZ

Corp

ora

te p

olicy: Skype c

orp

ora

te u

se, converg

ed a

nd

security

enable

d a

nd s

uperv

ised.

Security

guaranteed

Voic

e c

onnection (safe

)

Skype c

onnection

©2008 Verso

SkyStone: Handlingmultiple channels

Back end: skype accounts handling calls

Front end: skype account accepting and forwarding calls

You have to publish only a single skype account to receive multiple

incoming calls

Inbound skype calls

from internet to the

skype account you

will publish

(ex: stonevoice.com)

UC

UC

(ex: stonevoice.001)

(ex: stonevoice.001)

(ex: stonevoice.004)

(ex: stonevoice.004)

©2008 Verso

SkyStone: Advantages of the Skype Gateway

◊Convergence:Today the business world can finally

interconnect with the Skype world

◊Strategic services:The business world can benefit of

the Skype services for its own use or to reach the

consumer world’s demand.

◊Control:The business world can limit the Skype usage

for personal reasons

◊Seamless Integration:plug&playintegration with CUCM

©2008 Verso

SkyStoneprerequisites

◊Operating systems

XWindows Server 2003

◊Configurations

X1-2 channels

1.5 GHz

1GB

X4-8 channels

3 GHz

1GB

X8+ channels

Dual core

2 GB

XSizing goes mostly with CPU power

◊Skype 3.5.0.239, but works with older

◊CUCM 4.x, 5.x, 6.x

XH.323 gateway configuration is

the only requirement

©2008 Verso

SkyStoneparameters

◊Demo can run on virtual machines

◊G.711 u-law and a-law supported on Cisco side

XMust be taken into account for distributed scenarios

◊Installs VNC with default password out-of-the-box

◊All configuration web based

©2008 Verso

Initial configuration tasks –SkyStone

◊Create Skype accounts for each voice channel

XCan be created during SkyStone setup

◊Change parameters as needed

X82default route pattern for PSTN calls

X8300 special test service number

X201 is default IP telephony number for all incoming calls

from Skype

X21720 default H.323 port

©2008 Verso

Advanced configuration tasks –SkyStone

◊Create numbering plan

XRules for SkypeOut calling

XMap incoming Skype calls to relevant IP telephony

numbers

OEach Skype account can receive calls on appropriate

telephone number

OMultiple accounts can ring on the same phone

XMap specific phone numbers to Skype accounts

OEach Skype account can have its own internal IP telephony

number

◊Skype accounts can be imported in bulk (from a text file)

©2008 Verso

Configuration tasks –Cisco

◊Configure H.323 gateway

XMust communicate on port 21720

XMedia term

ination point is required

XIf Skype to IP calls are allowed, make sure appropriate

callingsearch space configuration is applied to gateway

incoming calls

◊Configure route paterns

XFor SkypeOut –the default is 82!

XSkyStonestrips 82

XFor IP to Skype direct calls

©2008 Verso

Administration tasks

◊Calls are recorded in CUCM CDR’s

◊SkyStoneshows real time status of all calls

(channels)

◊CurrenCall data

is storedinto log files, and canbe

“exported”as SysLog

◊FullconfigurationBackup and restore

are provided.

Backup is storedin a simplefile, no specialhandling

needed

◊VNC access to SkyStoneserver integratedwithweb

administrationGUI

©2008 Verso

Handling any-to-any call mapping

◊SkyStonelicensing is per number of Skype accounts

(SkyStonechannels)

◊To handle any to any m

apping, special component is

provided –SkyStoneACD(Automatic Call Dispatcher)

XCall to one Skype account can be distributed to first

available IP phone

XDirect inward dial –one Skype account can be matched

to one IP phone number

XAllows for redundant configurations with load sharing

©2008 Verso

Keep it simple: use it, learn it, show it!

◊Demo license is valid for…

X2 channels

X60 second call duration

◊Free download from

www.stonevoice.com

◊All documentation, quick setup and setup guides

available on web

©2008 Verso

Why choosingSTONEVOICEand SkyStone

◊Technical

XReliable solution

XCompletely W

eb Based

XConverges in a unique management portal

XFree fully-featured 15-day trial download on the web

XPlug&play, easily integrated with the existing network

◊Financial

XCost effective solution

XPer port or single license products

XIncrease employee productivity -optimisecompany resources

◊Strategic

XFuture developments easily integrated into existing environment

XMultilanguage

XDynamic-flexible company

Questions?

info@verso.hr¤

www.verso.hr

+385 1 6596 600