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8.10.11 www.ThompsonEllisConsulting.com 1
19th Annual Transportation Disadvantaged
Best Practices & Training Workshop
Team - A small number of individuals with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable.
Coaching - Providing individualized and constructive feedback on a person’s behavior and performance while focusing on future improvement.
Leadership - The process of influencing and motivating people and providing a work environment that enables them to accomplish their group or organizational objectives.8.10.11 www.ThompsonEllisConsulting.com 2
Traits are natural and learned characteristics and behaviors such as: Drive – inner motivation to pursue goals Integrity – truthfulness and tendency to
translate words into deeds Self-confidence – belief in one’s own
leadership skills and ability to achieve objectives
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Intelligence - above-average cognitive ability to process enormous amounts of information
Knowledge of the business – understanding of organization’s environment to make more intuitive decisions
Emotional intelligence – ability to monitor one’s own/others’ emotions, discriminate among them, and use information to guide one’s thoughts/actions
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Listening attentively Control your biases Validate your assumptions
Providing clear, constructive feedback Evaluate team members’ performance,
task progression ▪ Popular model – 360-degree feedback
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Building commitment and confidence Create an environment that supports
team members’ commitment to purpose of team
A positive culture exists when individuals believe their ideas are respected, receive recognition for their contributions and feel good about what they do.
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Avoiding the manipulation of others Avoid hidden agendas
Focusing on results Team will only be seen as successful
when results are achieved Believe in your team and its ability to
accomplish tasks
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Creating opportunities for others Delegate tasks
▪ Give team members an opportunity to develop their skills
Attend to new tasks/strategic activitiesConsidering the wider organizational
context Integrate individual and organizational
needs
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Ask Questions Open Direct Reverse
Brainstorm Key is to maintain a
nonjudgmental atmosphere and add value to all ideas
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Guide Discussions Keep discussions under control Disallow few individuals to monopolize
timeAvoid “Groupthink”
Demonstrate and encourage critical thinking
Encourage participation from everyone
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Learn how to deal with the differences encountered with a diverse workforce - cultural background, values, language skills, educational preparation Build a culture of openness and
inclusiveness▪ Exercise flexibility; recognize individual/cultural
differences ▪ Work hard to match people with jobs based on
their abilities , skills, needs, values.
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Acknowledge the conflictDiscuss the conflictAgree on a solutionMonitor resultsBuild trust
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Acknowledge work well done Allow for experimentation without
punishing mistakes/failures Provide extrinsic rewards
Pay, fringes, promotion Provide intrinsic rewards
Responsibility, challenge, meaningful work
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Ability and skill
Ability and skill
Intrinsic rewardsIntrinsic rewards
Experience
Satisfaction
Satisfaction
Extrinsic rewards
Performance
results:Individual
Performance
results:Individual
Motivation to exert effort
Motivation to exert effort
Performance
evaluation
Performance
evaluation
Source: J. L. Gibson, J. M. Ivancevich and J. H. Donnelly, Jr., Organizations: Behavior, Structure, Processes (Boston, MA: McGraw-Hill, 1997
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