BPOS Basic Knowledge Lars Van Huyck – Partner Account Manager BPOS

BPOS Basic Knowledge

Lars Van Huyck – Partner Account Manager BPOS

Topics of today

• How to become a Cloud Essentials partner• How to setup & manage a BPOS account• Customer Dashboard• Order on behalf functionality• How to receiving PoR fee• Q&A

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Become a Cloud Essentials partner

• 3 steps:– Follow an online training– Complete an assessment– Sign an agreement

• Benefits:– BPOS licenties for internal use (IUR)– BPOS demo account (20 users)

• Other Cloud Essentials benefits:– CRM Online (250 licenses), Windows

Intune (10 devices), Windows Azure– Marketplace participation: Pinpoint– Sales & Marketing material– Pre-sales and technical support

Go to: https://www.microsoftcloudpartner.com/

Topics of today

• How to become a Cloud Essentials partner• How to setup & manage a BPOS account• Customer Dashboard• Order on behalf functionality• How to receiving PoR fee• Q&A

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Setup a BPOS account

1. Buying new BPOS licensesCustomer Portal (mocp portal)https://mocp.microsoftonline.com

2. BPOS account managmentAdministration Centerhttps://admin.emea.microsoftonline.com

3. Website for UsersMy Company Portalhttps://home.emea.microsoftonline.com

Microsoft Online Services Customer Portal (mocp)

https://mocp.microsoftonline.com

Available BPOS services

• Business Productivity Online Standard Suite – Exchange Online– Office Communications Online– Office Live Meeting– SharePoint Online

• Business Productivity Online Deskless Worker Suite – Exchange Online Deskless

Worker

• SharePoint Online Extra Storage

• Hosted BlackBerry® Service

4 types of accounts

Trial account activation

Using a new Windows LiveID•Login with a new created Windows LiveID for your customer•Sign up for a Microsoft BPOS trial

Using your customers Windows LiveID•Make use of the ‘Order on Behalf Functionality’

Paid account activation

Using a new LiveID•Login with a new created Windows LiveID for your customer•Click to add the desired service to your Shopping Cart (Buy Now)

Using your customers Windows LiveID•Make use of the ‘Order on Behalf Functionality’

Shopping Cart

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Register yourself as PoR!Desired number of seats

Payment Options

2 Payment options•Via CreditcardAlways possible

•Via Invoice Possible above 200 EUR/month

• SharePoint Online Extra Storage• Hosted Blackberry Services

Via Subscriptions:

Note: You have to buy Exchange Online/SharePoint Online/BPOS first, before you can order these services!

How to buy...

IUR account activation

• Go to https://mocp.microsoftonline.com • Sign up for a Microsoft BPOS trial using a Windows Live ID associated with your MSPP

partner organization. • During the sign-up process use the promo code “Partner”• Free for first year, remains free if you sell at least 50 seats in total in prior year

Demo account activation

• Go to https://mocp.microsoftonline.com • Sign up for a Microsoft BPOS trial using a Windows Live ID associated with your

MSPP partner organization. • Ask via a service request an extension of 1 year of your trial account accompanied

by your Partner ID and Windows Live ID.

Administration Center

https://admin.emea.microsoftonline.com

Where to find login info

mocp Subscriptions Get Credentials

Tasks ToDo

First Tasks To Do!1.Add a domain2.Create User accounts

Other tasks To Do:

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How the verification process works:• you must create a CNAME record at your registrar that points your domain information to Microsoft Online Services . •Microsoft Online Services will check the record you created.

Wait at least 15 minutes after creating the record before asking Microsoft to verify the domain

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Add a Domain

• You can add as many domains as you like• But don’t forget to make one of them the Default domain!

Domain edit Default user account domain

Default domain

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Add users

The Admin account–has admin rights but is not a user account no user licesence needed–Is mostly the account used by the partner

Tip: Give at least one user account admin rights!Users User List Edit User Settings

Managing Exchange Online

To create a new mailbox •create a new user•Assign BPOS or Exchange Online to this user

To be able to book resources in the Calendar•Create a conference room •Mailbox size of 50 MB No user license needed!

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Default SharePoint site:

Managing SharePoint sites

Migration tools

E-mail coexistence•E-mail coexistence possible between Exchange on-premise and Exchange Online

Not all mailboxes need to be migrated to Exchange Online at once

Mailbox Migration tool for•Exchange on-premise•Pop3/IMAP accounts To migrate from other accounts (i.e. Lotus Notes) there exist very good 3th party tools

Need help?• Related Help box on each page

• Support tab– Log a Service Request– Use the search tool

• Call BPOS support: 0800 80 574

My Company Portal

26https://home.emea.microsoftonline.com

Option 1: Single Sign in

• Links Client software with Server– Outlook <> Exchange Online– Live Meeting <> Live Meeting Online– Office Communicator <> Office

Communications online

• Provide username & passwoord one time only

Option 2: Online Web Access

Online web access to Outlook (OWA), SharePoint and Live Meeting Access to e-mail, SharePoint and Live Meeting from anywhere on any device

Outlook Web Access (OWA)

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Topics of today

• How to become a Cloud Essentials partner• How to setup & manage a BPOS account• Customer Dashboard• Order on behalf functionality• How to receiving PoR fee• Q&A

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Customer Dashboard

https://partnerdashboard.microsoft.com/

Customer Dashboard

Gives an overview of all your customers and their accounts•Track your Microsoft Online Services customer quotes, trials, and subscriptions.•Identify deals that may be at risk.

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Customer Dashboard: PoR fee information

PoR fee

Customer Dashboard: interesting functionalities

Export sales data into an Excel file

Filter data

Topics of today

• How to become a Cloud Essentials partner• How to setup & manage a BPOS account• Customer Dashboard• Order on behalf functionality• How to receiving PoR fee• Q&A

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Partner Sales Portal: Order on Behalf Functionality

https://sales.partner.microsoftonline.com/

Create a Trial account for your customer

Create a Paid account for your customer

Topics of today

• How to become a Cloud Essentials partner• How to setup & manage a BPOS account• Customer Dashboard• Order on behalf functionality• How to receiving PoR fee• Q&A

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Reveiving PoR fee

• Paid quarterly• More info: https://partner.microsoft.com/40104751

Billing

Microsoft Partner Customer

Receiving PoR: How it works

1. Microsoft will send an e-mail – To the Microsoft partner account administrator for your organization– With details of the fees paid by Microsoft during the closing quarter– Within 14 days after the end of each quarter

2. Create an invoice 1. Based on the information of that e-mail 2. Don’t forget to include any VAT (BTW/TVA)

3. Send a soft copy or hard copy of the invoice

1. By e-mail: MOSPfeesemea@msdirectservices.com2. By fax: +49-5241-80-689068 3. Or by mail: Microsoft Ireland Operations Limited

Attention: Microsoft Rebate Center P.O. Box 116533759 Versmold Germany

Receiving PoR: Important to Know!

• To receive your PoR fees via a bank transfer:– Complete the Bank Detail Request Form.– Send it to the address listed on the form.

• Microsoft must receive an invoice from the partner before PoR fees can be paid.

• Customers will only receive a soft copy of their invoice.

• On the Windows LiveID on which their BPOS account is registered.• Also accessible via Administration centre.

Partner Information

• Online Services Portal• BPOStalk• Support

Online Services Portal

NL FR

BPOStalk

• BPOS Partnership (Cloud Essentials, preferred partners, Cloud Accelerate, Partner benefits)

• Events (Roadshow, Goud in de cloud)

• Campaigns (Elevate your business, NWOW)

• Useful Tools (Order on behalf, health dashboard)

• Compete corner (Google compete info)

• Related BPOS products (CRM online, SBS essentials)

• Trainings (Sales@night, Deepdive trainings, Office 365)

• Tips & Tricks (from a preferred partner)

BPOS Support

• BPOS support: 0800 80 574 or via the website• For all kind of questions about BPOS & technical support

• Pre-sales support: +32 (2) 704 3259 of BENLTSA@Microsoft.com• Technical guidance about features, product capabilites and integration of

Microsoft solutions and assistance with troubleshooting in a testing or demo environment

• Physical support during a complex deal• Your commitment: BPOS sales training & technical deep-dive training• Contact Microsoft

• BPOS Partner Account Managers• SMB segment: larsvh@microsoft.com• CA and EPG segment: iwathion@microsoft.com

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Next steps

• Become a Cloud Essentials partner• Have a look at our Online Services Portal (NL/FR)• Activate your IUR and Demo Account• Follow our next Livemeeting sessions

– Next commercial Live Meeting session on 28 March: Office 365– Technical Live Meeting sessions (Dutch only)

• Follow Online BPOS Trainings (sales/technical)• Come to our “Cloud Business, Your Business” event

– 14 March (NL)– 25 March (FR)