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S A F E T Y T H R O U G H K N O W L E D G E
乗組員技能の検証とその育成Verification and development of your crews’ skills and competence
at Joint Seminar in Imabari on 10th May, 2017
シーガル株式会社
山崎 俊信
Toshinobu Yamasaki
Seagull K.K., A subsidiary in Japan for Seagull Maritime AS
CompetenceManagement
会社概要Corporate outline
1995STCW employees
1461996founded in
研究開発、プログラミング、システム導入アドバイザーからヘルプデスクに至るまで、直接雇用スタッフが迅速かつ丁寧に対応Our direct employment staff including R&D, programming, system introduction advisers to helpdesk, consistently respond swiftly and politely
CompetenceManagement
会社概要Corporate outline
9,650
利用隻数Total active installations
導入企業数Customers
705
CompetenceManagement
乗組員技能の検証とその育成Verification and development of your crews’ skills and competence
CompetenceManagement
課題Challenges
異なった国籍・文化・言語を持つ乗組員
Multi National Seafarers
前世代の乗組員と比較し、短期間での昇進(ex: 3/O→船長: 20~30年 → 10年)
Fast promotion in shorter duration comparing with old-time seafarers
石油メジャーを始めとする荷主要求の高度化
Enhanced requirements raised by the shippers especially oil major companies
旗国(PSC)によるサブスタンダード船の排除
Elimination of sub standard ships by Flag State (PSC)
国際条約(STCW/SOLAS/ISM/ISPS/MLC/etc.)
Increasing training requirements
各種要求による現場のペーパーワークや作業の増加
Increasing crew's workload onboard ship by the increased various requirements
ECDISなど先進的な設備設置による操作習熟訓練の必要性増加
Modern ships equipped advanced equipment requires familiarization training
CompetenceManagement
課題Challenges
CompetenceManagement
課題Challenges
CompetenceManagement乗組員教育・訓練の体系化
Structured training
不明確な達成目標Unclear goal
CompetenceManagement乗組員教育・訓練の体系化
Structured training
明確な達成目標Clear goal
CompetenceManagement乗組員教育・訓練の体系化
Structured training
CompetenceManagement
C O M P E T E N C E
DNV GL; «1.6.2 Competence(能力) とは、定義された役割を果たすために利用される知識、技能、職務に取り組む姿勢であり、安全かつ正常に定義された基準に合致するものを指す。知識、技能、姿勢は、能力の要素となる
Competence is the knowledge, skills and attitude utilised to fulfil a defined role, safely and successfully to a defined standard. Guidance note: Knowledge, skills and attitude are considered to be elements of competence”
知識 / Knowledge 技能 / Skills 姿勢 / Attitude
組織全体で具体的、完全かつ一貫性のある乗組員職務を定義
Define employee job roles that are specific, complete, and consistent across the organization.
乗組員に必要なスキルや技能があること、および職務に適格であることを検証・確認
Verify that employees possess required skills or competencies, and that they qualify for their job roles
技能の検証と管理Competence management
CompetenceManagement
各職位に必要な技能を予め提示
Follow the paths to advancement
乗組員が必要な技能を常に把握
See who needs to progress at any time
乗組員に技能向上のための訓練要求とアクセスを許可
Request or access training that improves skills
明確な訓練計画
Stay on clear training track
乗組員の育成計画Career planning
CompetenceManagement
CompetenceManagement
各業界団体に於いて推奨する訓練や技能基準を制作・提供
Developing recomendations in training / competence standards
業界の取り組みWhat is the industry doing?
OCIMF; TMSA and OVMSA Intertanko; TOTS
SIGTTO ; Competency Guidelines ISF Record Books
CompetenceManagement
実際に必要とされる技能に対してSTCWの技能基準では不十分
Certificates of competency may not be sufficient
各国が発行する海技免状グレード不一致
Multi-national crews can have different grades of certification
主要な会社が独自の技能を要求
Most companies require their own specific skills
パフォーマンス向上の必要性; 技能向上 = パフォーマンス向上
The need to improve performance: Improved competence = Improved performance
技能検証・記録管理システム(CMS)の必要性Why competence management system?
CompetenceManagement
事故やニアミス、コストを削減し、最終的にKPIを改善する
To reduce accidents, incidents and costs and ultimately improve KPIs
顧客満足度改善による将来のビジネス可能性を向上
To improve customer satisfaction and chartering potential
採用・育成・昇進などを含むキャリア全体の計画を提供することで乗組員を支援
To support employees and provide a career structure including recruitment, career progression and retirement
技能検証・記録管理システム(CMS)の必要性Why competence management system?
CompetenceManagement
CMSの構築・導入計画Development and implementation process
技能の習得及び評価手法Methods of gaining and assessing competence
OJTや指導を通じた上職(Assessor)などによる評価Onboard assessment (on-the-job training/mentoring)
訓練コースCourses
学歴Education
取得証書Certificates
乗船履歴Service records
自己評価Self-assessment
ビデオ視聴など会社独自の訓練Company specific training
e-ラーニングを用いた学習及び理解度テストE-learning modules (Seagull/3rd-party)
会社サーキュラーの配布、及び既未読管理Company notice
CompetenceManagement
技能評価基準Assessment criteria
重要度定義
Criticality
defined
技能要件基準Guidelines
技能評価基準Criteria for evaluation
リファレンスReference material
評価方法Assessment
methods
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