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Business Etiquette(adapted from Emerson Taylor’s book “Graduates’ Guide To
Business Success”) Career Services, Georgia Southern University
Graduates’ Guide to Business Success
Solutions that Enable CollegeSolutions that Enable College
Graduates to Excel in BusinessGraduates to Excel in Business
Difference Between School and Business
SchoolSchool IndividualIndividual TestsTests QuantifiedQuantified CustomerCustomer ObjectiveObjective WrittenWritten SeniorSenior
BusinessBusiness TeamworkTeamwork RelationshipsRelationships SubjectiveSubjective EmployeeEmployee JudgmentsJudgments VerbalVerbal TraineeTrainee
Most Important Skill
How to read How to read peoplepeople..
Become a people Become a people watcher.watcher.
Be a good listener.Be a good listener. Predict what you Predict what you
think they’re going think they’re going to do.to do.
Most Important Skill
Create Positive Create Positive RelationshipsRelationships
Find out what Find out what people want and people want and help them get it.help them get it.
Be alert to people’s Be alert to people’s interests and interests and hobbies.hobbies.
Most Important Skill
Use Positive Use Positive Relationships to Relationships to Achieve Your GoalsAchieve Your Goals
Once you establish a Once you establish a relationship never abuse relationship never abuse them. Thank them!them. Thank them!
Be aware of another’s Be aware of another’s position, what they can and position, what they can and can not do, relationships can not do, relationships with others, and ethics of with others, and ethics of the situation.the situation.
Develop Good Work Habits
CompetitionCompetition: Be the : Be the best.best.
Honesty & IntegrityHonesty & Integrity: : Reputation is Reputation is important. Don’t important. Don’t steal time. steal time. Demonstrate Demonstrate integrity. Keep integrity. Keep confidences.confidences.
Work HoursWork Hours: Adjust : Adjust your hours around your hours around others. Watch others. Watch attendance and attendance and absences. absences. Deadlines are very Deadlines are very important. Make all important. Make all meetings and meetings and appointments.appointments.
Develop Good Work Habits
NeatnessNeatness: Many : Many advantages of advantages of looking neat.looking neat.
WorkloadsWorkloads: Develop : Develop an eager and willing an eager and willing attitude. Don’t be a attitude. Don’t be a complainer. Offer complainer. Offer your assistance to your assistance to others. others.
Volunteer for Volunteer for projects. Guard projects. Guard against over-against over-promising.promising.
Breaks and Breaks and LunchesLunches::
Be aware of Be aware of customs and customs and reputationreputation
Develop Good Work Habits
Perception is Perception is RealityReality: What does : What does your boss and your boss and others think of you?others think of you?
Getting your Getting your money’s worthmoney’s worth: : That’s what the That’s what the company wants.company wants.
New Skills Are Important
OrganizationOrganization: : Calendars, files, and Calendars, files, and lists.lists.
CalendarCalendar: Don’t over : Don’t over book, give yourself book, give yourself travel time.travel time.
Filing SystemFiling System: Dept. : Dept. filing system and filing system and develop a tickle file.develop a tickle file.
New Skills Are Important
Boss Boss Communication ListCommunication List: : Tasks and Tasks and achievements.achievements.
Criticism: AcceptingCriticism: Accepting: : How to accept it, How to accept it, admit it, thank them, admit it, thank them, and demonstrate and demonstrate change.change.
New Skills Are Important
Criticism: GivingCriticism: Giving.. Have a plan, make it Have a plan, make it
positive, and adjust positive, and adjust your criticism.your criticism.
Give ComplimentsGive Compliments Acknowledge Acknowledge
OthersOthers: Learn : Learn names & be friendly.names & be friendly.
Learn the Desirable Traits
Positive AttitudePositive Attitude: : Develop a + attitude Develop a + attitude and create a + and create a + image.image.
General KnowledgeGeneral Knowledge: : Stay current in your Stay current in your field.field.
Control your Anger.Control your Anger.
Learn the Desirable Traits
PatiencePatience ConformingConforming: Adjust : Adjust
to image & value of to image & value of company.company.
HumorHumor: : Using or Using or developing a sense of developing a sense of humor helps you enjoy humor helps you enjoy business and business and encourages others to encourages others to like you.like you.
Your Boss
Learn & accept the Learn & accept the importance of your importance of your boss.boss.
Your boss’s success Your boss’s success depends on you!depends on you!
Learn what your Learn what your boss expects from boss expects from you: habits, skills, you: habits, skills, traits.traits.
Your Boss
No surprises!No surprises! Communicate!Communicate! Demonstrate loyalty.Demonstrate loyalty. Keep confidences.Keep confidences. Remember your Remember your
boss is human.boss is human. Use your boss as a Use your boss as a
mentor.mentor.
Your Boss
If you disagree with If you disagree with your boss:your boss:
Seek experienced Seek experienced outside advice.outside advice.
Discuss privately Discuss privately with boss.with boss.
Remember your Remember your boss makes the final boss makes the final decision.decision.
Your Boss’s Managing Style
Identify your Identify your Boss’s style.Boss’s style.
Identify your Identify your Boss’s Boss’s Preference.Preference.
Identify your Identify your management management style.style.
Your Boss’s Managing Style
Managing Styles Managing Styles are:are:
Fear/IntimidationFear/Intimidation Logic/ReasoningLogic/Reasoning Emotion/InstinctEmotion/Instinct Expertise/technical Expertise/technical
knowledgeknowledge
Organizational Charts
Organizational Organizational ChartsCharts
Expectations within Expectations within groups: senior groups: senior managers, managers, secretaries, middle secretaries, middle managers, managers, colleagues, colleagues, technical personnel.technical personnel.
Personal Personal Relationship Charts.Relationship Charts.
Predict promotions.Predict promotions.
Politics
Politics are defined Politics are defined as …“having as …“having practical wisdom; practical wisdom; prudent; shrewd; prudent; shrewd; diplomatic.”diplomatic.”
Your opinion counts.Your opinion counts. Negative & Positive Negative & Positive
Opinions.Opinions.
Politics: 5 Political Categories
Naively InnocentNaively Innocent:: Politics don’t existPolitics don’t exist.. IdealistIdealist: : Politics is the Politics is the
use of unfair relationships use of unfair relationships and must be eliminated.and must be eliminated.
Disgruntled LoserDisgruntled Loser: : Politics is the use of Politics is the use of unethical relationships unethical relationships
that harm honest peoplethat harm honest people..
AchieverAchiever: : Politics is the Politics is the use of positive use of positive relationships that help relationships that help achieve your goals.achieve your goals.
Power SeekerPower Seeker: : Politics Politics is the use of any is the use of any relationship that gets you relationship that gets you to the top.to the top.
Learn about the politics Learn about the politics in your organization!in your organization!
Take Advantage of High Visibility Situations
Make contacts to start develop positive relationships Make contacts to start develop positive relationships and present a professional business image.and present a professional business image.
4 Type of Meetings: Working, Decision, Staff or 4 Type of Meetings: Working, Decision, Staff or Update, Introduction. (know your role in each)Update, Introduction. (know your role in each)
Take Advantage of High Visibility Situations
Attend Business LunchesAttend Business Lunches Practice Public SpeakingPractice Public Speaking Social and Business Events: Practice the 5 rulesSocial and Business Events: Practice the 5 rules 1) Always attend1) Always attend 2) Maintain professional image2) Maintain professional image 3) Use good manners3) Use good manners 4) Limited alcohol4) Limited alcohol 5) Mingle5) Mingle
Teamwork
You will be part of You will be part of multi-level teams.multi-level teams.
There is team There is team dependency. Don’t dependency. Don’t overlook deadlines.overlook deadlines.
Some members over Some members over control their territories.control their territories.
Learn your role in Learn your role in decision making.decision making.
Use Effective Communication Skills
Verbal Verbal Influence othersInfluence others TelephoneTelephone WrittenWritten Say it before you write Say it before you write
itit Short, Sweet & to the Short, Sweet & to the
Point.Point. Company FormatCompany Format
Use Effective Communication Skills
Use the Least Use the Least Formal RuleFormal Rule
The Cool Down RuleThe Cool Down Rule Computer use: Computer use:
watch the e-mail watch the e-mail and internetand internet
Making Mistakes Positive
Don’t use these Don’t use these unsuccessful unsuccessful techniques:techniques:
Avoid thinking about Avoid thinking about it.it.
Cover it up.Cover it up. Ignore it.Ignore it. Plead Ignorance.Plead Ignorance.
Deny it.Deny it. Make Excuses.Make Excuses. Blame Others.Blame Others. Be A Martyr.Be A Martyr.
Making Mistakes Positive
Remember producers make Remember producers make mistakes.mistakes.
How you recover is the How you recover is the solution.solution.
Plan to Show Plan to Show Excellence.Excellence.
Establish Preventive Establish Preventive Procedures.Procedures.
Analyze Mistakes.Analyze Mistakes.
Admit it & Admit it & Recommend Recommend Solutions.Solutions.
Maximize Effort.Maximize Effort. Change Preventive Change Preventive
Procedures.Procedures. Communicate to Communicate to
Management.Management.
The Ideal Business Image
Components of Components of Business ImageBusiness Image
WardrobeWardrobe AccessoriesAccessories GroomingGrooming Imagining SuccessImagining Success
Selecting Your Selecting Your Professional ImageProfessional Image
Know the dress Know the dress rules.rules.
Know what is Know what is appropriate.appropriate.
What is the What is the company “uniform”?company “uniform”?
Watch Your Personal Life
Your personal life Your personal life is important for is important for promotions!promotions!
Start out with an Start out with an acceptable acceptable image.image.
Keep your private Keep your private life private.life private.
Watch Your Personal Life
Business has Business has concerns about 3 concerns about 3 things in your things in your personal life.personal life.
financial financial personal personal
relationshipsrelationships personal timepersonal time
Watch Your Personal Life
Don’t have the Don’t have the swinging singles swinging singles stereotype.stereotype.
Get involved in Get involved in activities that can help activities that can help your career.your career.
Find out your Find out your company’s company’s acceptable standards.acceptable standards.
Preparing for Your First Day
Get an apartment/house and get settled Get an apartment/house and get settled before your first day.before your first day.
Practice the commute from your new Practice the commute from your new home to work.home to work.
Have your vacation before you work and Have your vacation before you work and don’t expect one for at least 6 months to don’t expect one for at least 6 months to one year after you start.one year after you start.
Research your company and industry.Research your company and industry.
Preparing for Your First Day
Researching Your Researching Your Company.Company.
Function/PurposeFunction/Purpose Location/EmployeesLocation/Employees Procedures/BenefitsProcedures/Benefits
Congratulations: It’s Your First Day
The company’s The company’s objectives the first day objectives the first day are: are:
1) Provide you with 1) Provide you with basic information, basic information,
2)Continue the positive 2)Continue the positive impression they have impression they have given you, and given you, and
3) Make you a 3) Make you a productive employee.productive employee.
Congratulations: It’s Your First Day
What happens the What happens the first dayfirst day
New Employee New Employee OrientationOrientation
HistoryHistory Organization ChartOrganization Chart Work RulesWork Rules BenefitsBenefits Your jobYour job
Meet with your managerMeet with your manager Introductions to Introductions to
employeesemployees Your desk and tourYour desk and tour You have 2 goals!You have 2 goals! Create a good Create a good
impression & impression & concentrate on concentrate on people!people!
What Would You Recommend to This New Employee?
An employee doesn’t An employee doesn’t like the boss. He does like the boss. He does his job well, but rolls his his job well, but rolls his eyes when he thinks the eyes when he thinks the boss isn’t looking & boss isn’t looking & talks with other staff talks with other staff members when the members when the boss isn’t around.boss isn’t around.
What are the What are the consequences?consequences?
What Would You Recommend to This New Employee?
A new employee A new employee never stays late on never stays late on the job and never the job and never volunteers to assist volunteers to assist with evening projects. with evening projects. Evening projects have Evening projects have to be delegated. to be delegated.
What are the What are the consequences?consequences?
What Would You Recommend to This New Employee?
A new employee A new employee often invites other often invites other staff members to staff members to lunch but never lunch but never invites one staff invites one staff member who he member who he dislikes.dislikes.
What is the What is the consequence?consequence?
What Would You Recommend to This New Employee?
Sue gets along with Sue gets along with her boss but doesn’t her boss but doesn’t show the same type show the same type of interactions with of interactions with her colleagues. Her her colleagues. Her co-workers see her co-workers see her as “kissing up” to the as “kissing up” to the boss.boss.
What is the What is the consequence?consequence?
What Would You Recommend to This New Employee?
Ken is always late Ken is always late for meetings and for meetings and never has his work never has his work done on time.done on time.
What is the What is the consequence?consequence?
What Would You Recommend to This New Employee?
At X company, At X company, projects are worked projects are worked on as teams. When on as teams. When Karen works on Karen works on projects she takes projects she takes total control of the total control of the entire project?entire project?
What is the What is the consequence?consequence?
What things do you see as poor business etiquette in your part-
time and /or summer jobs?
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