epps ppt

Business Etiquette(adapted from Emerson Taylor’s book “Graduates’ Guide To

Business Success”) Career Services, Georgia Southern University

Graduates’ Guide to Business Success

Solutions that Enable CollegeSolutions that Enable College

Graduates to Excel in BusinessGraduates to Excel in Business

Difference Between School and Business

SchoolSchool IndividualIndividual TestsTests QuantifiedQuantified CustomerCustomer ObjectiveObjective WrittenWritten SeniorSenior

BusinessBusiness TeamworkTeamwork RelationshipsRelationships SubjectiveSubjective EmployeeEmployee JudgmentsJudgments VerbalVerbal TraineeTrainee

Most Important Skill

How to read How to read peoplepeople..

Become a people Become a people watcher.watcher.

Be a good listener.Be a good listener. Predict what you Predict what you

think they’re going think they’re going to do.to do.


Create Positive Create Positive RelationshipsRelationships

Find out what Find out what people want and people want and help them get it.help them get it.

Be alert to people’s Be alert to people’s interests and interests and hobbies.hobbies.


Use Positive Use Positive Relationships to Relationships to Achieve Your GoalsAchieve Your Goals

Once you establish a Once you establish a relationship never abuse relationship never abuse them. Thank them!them. Thank them!

Be aware of another’s Be aware of another’s position, what they can and position, what they can and can not do, relationships can not do, relationships with others, and ethics of with others, and ethics of the situation.the situation.

Develop Good Work Habits

CompetitionCompetition: Be the : Be the best.best.

Honesty & IntegrityHonesty & Integrity: : Reputation is Reputation is important. Don’t important. Don’t steal time. steal time. Demonstrate Demonstrate integrity. Keep integrity. Keep confidences.confidences.

Work HoursWork Hours: Adjust : Adjust your hours around your hours around others. Watch others. Watch attendance and attendance and absences. absences. Deadlines are very Deadlines are very important. Make all important. Make all meetings and meetings and appointments.appointments.


NeatnessNeatness: Many : Many advantages of advantages of looking neat.looking neat.

WorkloadsWorkloads: Develop : Develop an eager and willing an eager and willing attitude. Don’t be a attitude. Don’t be a complainer. Offer complainer. Offer your assistance to your assistance to others. others.

Volunteer for Volunteer for projects. Guard projects. Guard against over-against over-promising.promising.

Breaks and Breaks and LunchesLunches::

Be aware of Be aware of customs and customs and reputationreputation


Perception is Perception is RealityReality: What does : What does your boss and your boss and others think of you?others think of you?

Getting your Getting your money’s worthmoney’s worth: : That’s what the That’s what the company wants.company wants.

New Skills Are Important

OrganizationOrganization: : Calendars, files, and Calendars, files, and lists.lists.

CalendarCalendar: Don’t over : Don’t over book, give yourself book, give yourself travel time.travel time.

Filing SystemFiling System: Dept. : Dept. filing system and filing system and develop a tickle file.develop a tickle file.


Boss Boss Communication ListCommunication List: : Tasks and Tasks and achievements.achievements.

Criticism: AcceptingCriticism: Accepting: : How to accept it, How to accept it, admit it, thank them, admit it, thank them, and demonstrate and demonstrate change.change.


Criticism: GivingCriticism: Giving.. Have a plan, make it Have a plan, make it

positive, and adjust positive, and adjust your criticism.your criticism.

Give ComplimentsGive Compliments Acknowledge Acknowledge

OthersOthers: Learn : Learn names & be friendly.names & be friendly.

Learn the Desirable Traits

Positive AttitudePositive Attitude: : Develop a + attitude Develop a + attitude and create a + and create a + image.image.

General KnowledgeGeneral Knowledge: : Stay current in your Stay current in your field.field.

Control your Anger.Control your Anger.

Learn the Desirable Traits

PatiencePatience ConformingConforming: Adjust : Adjust

to image & value of to image & value of company.company.

HumorHumor: : Using or Using or developing a sense of developing a sense of humor helps you enjoy humor helps you enjoy business and business and encourages others to encourages others to like you.like you.

Your Boss

Learn & accept the Learn & accept the importance of your importance of your boss.boss.

Your boss’s success Your boss’s success depends on you!depends on you!

Learn what your Learn what your boss expects from boss expects from you: habits, skills, you: habits, skills, traits.traits.

Your Boss

No surprises!No surprises! Communicate!Communicate! Demonstrate loyalty.Demonstrate loyalty. Keep confidences.Keep confidences. Remember your Remember your

boss is human.boss is human. Use your boss as a Use your boss as a

mentor.mentor.

Your Boss

If you disagree with If you disagree with your boss:your boss:

Seek experienced Seek experienced outside advice.outside advice.

Discuss privately Discuss privately with boss.with boss.

Remember your Remember your boss makes the final boss makes the final decision.decision.

Your Boss’s Managing Style

Identify your Identify your Boss’s style.Boss’s style.

Identify your Identify your Boss’s Boss’s Preference.Preference.

Identify your Identify your management management style.style.

Your Boss’s Managing Style

Managing Styles Managing Styles are:are:

Fear/IntimidationFear/Intimidation Logic/ReasoningLogic/Reasoning Emotion/InstinctEmotion/Instinct Expertise/technical Expertise/technical

knowledgeknowledge

Organizational Charts

Organizational Organizational ChartsCharts

Expectations within Expectations within groups: senior groups: senior managers, managers, secretaries, middle secretaries, middle managers, managers, colleagues, colleagues, technical personnel.technical personnel.

Personal Personal Relationship Charts.Relationship Charts.

Predict promotions.Predict promotions.

Politics

Politics are defined Politics are defined as …“having as …“having practical wisdom; practical wisdom; prudent; shrewd; prudent; shrewd; diplomatic.”diplomatic.”

Your opinion counts.Your opinion counts. Negative & Positive Negative & Positive

Opinions.Opinions.

Politics: 5 Political Categories

Naively InnocentNaively Innocent:: Politics don’t existPolitics don’t exist.. IdealistIdealist: : Politics is the Politics is the

use of unfair relationships use of unfair relationships and must be eliminated.and must be eliminated.

Disgruntled LoserDisgruntled Loser: : Politics is the use of Politics is the use of unethical relationships unethical relationships

that harm honest peoplethat harm honest people..

AchieverAchiever: : Politics is the Politics is the use of positive use of positive relationships that help relationships that help achieve your goals.achieve your goals.

Power SeekerPower Seeker: : Politics Politics is the use of any is the use of any relationship that gets you relationship that gets you to the top.to the top.

Learn about the politics Learn about the politics in your organization!in your organization!

Take Advantage of High Visibility Situations

Make contacts to start develop positive relationships Make contacts to start develop positive relationships and present a professional business image.and present a professional business image.

4 Type of Meetings: Working, Decision, Staff or 4 Type of Meetings: Working, Decision, Staff or Update, Introduction. (know your role in each)Update, Introduction. (know your role in each)

Take Advantage of High Visibility Situations

Attend Business LunchesAttend Business Lunches Practice Public SpeakingPractice Public Speaking Social and Business Events: Practice the 5 rulesSocial and Business Events: Practice the 5 rules 1) Always attend1) Always attend 2) Maintain professional image2) Maintain professional image 3) Use good manners3) Use good manners 4) Limited alcohol4) Limited alcohol 5) Mingle5) Mingle

Teamwork

You will be part of You will be part of multi-level teams.multi-level teams.

There is team There is team dependency. Don’t dependency. Don’t overlook deadlines.overlook deadlines.

Some members over Some members over control their territories.control their territories.

Learn your role in Learn your role in decision making.decision making.

Use Effective Communication Skills

Verbal Verbal Influence othersInfluence others TelephoneTelephone WrittenWritten Say it before you write Say it before you write

itit Short, Sweet & to the Short, Sweet & to the

Point.Point. Company FormatCompany Format

Use Effective Communication Skills

Use the Least Use the Least Formal RuleFormal Rule

The Cool Down RuleThe Cool Down Rule Computer use: Computer use:

watch the e-mail watch the e-mail and internetand internet

Making Mistakes Positive

Don’t use these Don’t use these unsuccessful unsuccessful techniques:techniques:

Avoid thinking about Avoid thinking about it.it.

Cover it up.Cover it up. Ignore it.Ignore it. Plead Ignorance.Plead Ignorance.

Deny it.Deny it. Make Excuses.Make Excuses. Blame Others.Blame Others. Be A Martyr.Be A Martyr.

Making Mistakes Positive

Remember producers make Remember producers make mistakes.mistakes.

How you recover is the How you recover is the solution.solution.

Plan to Show Plan to Show Excellence.Excellence.

Establish Preventive Establish Preventive Procedures.Procedures.

Analyze Mistakes.Analyze Mistakes.

Admit it & Admit it & Recommend Recommend Solutions.Solutions.

Maximize Effort.Maximize Effort. Change Preventive Change Preventive

Procedures.Procedures. Communicate to Communicate to

Management.Management.

The Ideal Business Image

Components of Components of Business ImageBusiness Image

WardrobeWardrobe AccessoriesAccessories GroomingGrooming Imagining SuccessImagining Success

Selecting Your Selecting Your Professional ImageProfessional Image

Know the dress Know the dress rules.rules.

Know what is Know what is appropriate.appropriate.

What is the What is the company “uniform”?company “uniform”?

Watch Your Personal Life

Your personal life Your personal life is important for is important for promotions!promotions!

Start out with an Start out with an acceptable acceptable image.image.

Keep your private Keep your private life private.life private.


Business has Business has concerns about 3 concerns about 3 things in your things in your personal life.personal life.

financial financial personal personal

relationshipsrelationships personal timepersonal time


Don’t have the Don’t have the swinging singles swinging singles stereotype.stereotype.

Get involved in Get involved in activities that can help activities that can help your career.your career.

Find out your Find out your company’s company’s acceptable standards.acceptable standards.

Preparing for Your First Day

Get an apartment/house and get settled Get an apartment/house and get settled before your first day.before your first day.

Practice the commute from your new Practice the commute from your new home to work.home to work.

Have your vacation before you work and Have your vacation before you work and don’t expect one for at least 6 months to don’t expect one for at least 6 months to one year after you start.one year after you start.

Research your company and industry.Research your company and industry.

Preparing for Your First Day

Researching Your Researching Your Company.Company.

Function/PurposeFunction/Purpose Location/EmployeesLocation/Employees Procedures/BenefitsProcedures/Benefits

Congratulations: It’s Your First Day

The company’s The company’s objectives the first day objectives the first day are: are:

1) Provide you with 1) Provide you with basic information, basic information,

2)Continue the positive 2)Continue the positive impression they have impression they have given you, and given you, and

3) Make you a 3) Make you a productive employee.productive employee.

Congratulations: It’s Your First Day

What happens the What happens the first dayfirst day

New Employee New Employee OrientationOrientation

HistoryHistory Organization ChartOrganization Chart Work RulesWork Rules BenefitsBenefits Your jobYour job

Meet with your managerMeet with your manager Introductions to Introductions to

employeesemployees Your desk and tourYour desk and tour You have 2 goals!You have 2 goals! Create a good Create a good

impression & impression & concentrate on concentrate on people!people!

What Would You Recommend to This New Employee?

An employee doesn’t An employee doesn’t like the boss. He does like the boss. He does his job well, but rolls his his job well, but rolls his eyes when he thinks the eyes when he thinks the boss isn’t looking & boss isn’t looking & talks with other staff talks with other staff members when the members when the boss isn’t around.boss isn’t around.

What are the What are the consequences?consequences?


A new employee A new employee never stays late on never stays late on the job and never the job and never volunteers to assist volunteers to assist with evening projects. with evening projects. Evening projects have Evening projects have to be delegated. to be delegated.

What are the What are the consequences?consequences?


A new employee A new employee often invites other often invites other staff members to staff members to lunch but never lunch but never invites one staff invites one staff member who he member who he dislikes.dislikes.

What is the What is the consequence?consequence?


Sue gets along with Sue gets along with her boss but doesn’t her boss but doesn’t show the same type show the same type of interactions with of interactions with her colleagues. Her her colleagues. Her co-workers see her co-workers see her as “kissing up” to the as “kissing up” to the boss.boss.



Ken is always late Ken is always late for meetings and for meetings and never has his work never has his work done on time.done on time.



At X company, At X company, projects are worked projects are worked on as teams. When on as teams. When Karen works on Karen works on projects she takes projects she takes total control of the total control of the entire project?entire project?


What things do you see as poor business etiquette in your part-

time and /or summer jobs?

Documents

epps ppt