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8/2/2019 OB ch01
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione
C H A P T E R 1Introduction
to the field oforganisational
behaviour
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 2
Chapter learning objectives
1. Define organisational behaviour.2. Identify three reasons for studying organisational
behaviour.
3. Describe five trends in organisational behaviour.
4. Identify the five anchors on which organisationalbehaviour is based.
5. Diagram an organisation from an open systems view.
6. Define knowledge management and intellectual capital.
7. Identify three that organisations acquire knowledge.
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 3
Computershareandorg behaviour
Computershare Ltd has
leveraged the power of
organisational behaviour tobecome one of Australias
leading high technology
companies.Courtesy of Computershare Ltd
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 4
Organizational behavior
A field of study that investigates the impact thatindividuals, groups, and structure have on behaviorwithin organizations, for the purpose of applying suchknowledge toward improving an organizationseffectiveness
Organizational behavior (OB) is the study of factorsthat affect how individuals and groups act inorganizations and how organizations manage theirenvironments.
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 5
What are organisations?
Groups of people who work interdependently towardsome purpose
A consciously coordinated social unit, composed of twoor more people, that functions on a relatively continuousbasis to achieve a common goal or set of goals.
A Social arrangement for achieving controlledperformance in Pursuit of collective Goals
structured patterns of interaction
coordinated tasks
work toward some purpose
Controlled Performance
Courtesy of Computeshare Ltd
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 6
Stop & Think
Which of the following would you call anOrganization , and which not, Identify the reasonsfor your decision in each case?
A Chemical Processing Company
The Jamieson familyKings College Hospital
A Local Street Corner Gang
Your Local Squash Club
A Terrorist CellA Famine relief charity
The Azande tribe
A Primary School
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Organisationalbehaviourresearch
Understandorganisational
events
Predictorganisational
events
Influenceorganisational
events
Why study organisational behaviour?
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8/20 2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 8
Insert Figure 1.1 here
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Trends: globalisation
Global companies extend their activities
to other parts of theworld
actively participate inother markets
compete against firmsin other countries
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Trends: globalisation
Implications ofglobalisation
new organisationalstructures
different forms of
communication
more competition, change,mergers, downsizing, stress
need more sensitivity to
cultural differences
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Trends: changing workforce
Primary diversityAge, race, physical qualities,
secondary diversity
Education, religion, work experience
More women in workforce and professions Different needs of Gen-X, Gen-Y and baby-boomers
Diversity has advantages, but firms need to adjust through
cultural awareness
family-friendly policies
empowerment
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Trends: employment relationship
Employability employees perform many tasks, not a specific job
Casual work no explicit or implicit contract for long-term
employment
Telecommuting working from home, usually with a computer
connection to the office
Virtual teams operate across space, time and organisational
boundaries; mainly communicate through electronictechnologies
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 13
Trends: information technology
Affects how employees interact virtual teams
telecommuting
Affects how organisations are configured
network structures alliance of severalorganisations
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 14
Trends: values and ethics
Values stable, long-lasting beliefs about what is important
personal, cultural, organisational, professional
Importance of values
globalisation
more awareness of different values values replacing command and control
more emphasis on ethical business conduct
Ethics moral principles/values determine whether actions
are right/wrong and outcomes are good/bad
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 15
Organisationalbehaviouranchors
Multidisciplinaryanchor
Systematicresearchanchor
Contingencyanchor
Open systemsanchor
Multiple levelsof analysisanchor
Organisational behaviour anchors
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 16
Feedback Feedback
OutputsInputs
SubsystemSubsystem
Subsystem Subsystem
Organisation
Open systems anchor of OB
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 17
Knowledge management defined
Any structured activity that improves anorganisations capacity to acquire, share and useknowledge for its survival and success.
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 18
Intellectual capital
Human capital knowledge that employees possess and generate
Structural capital knowledge captured in systems and structures
Relationship capital value derived from satisfied customers, reliable
suppliers and others
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rimby McShane and Travaglione 19
Knowledge management processes
Knowledge acquisition grafting
learning
experimentation
Knowledge sharing communication
communities of practice
Knowledge use
awareness
freedom to applyknowledge
Courtesy of Billabong
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2003 McGraw-Hill Australia Pty Ltd PPTs t/a Organisational Behaviour on the Pacific Rim by McShane and Travaglione 20
Organisational memory
The storage and preservation of intellectualcapital
Retain intellectual capital by
keeping knowledgeable employees
transferring knowledge to others transferring human capital to structural capital
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