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Business Process
Transformation And Change
Management
Ing. Joseph Micallef
Housekeeping • The slides will be available on our SlideShare page; the link will
be emailed to you
• The recording of the webinar will be available to view; the link will be emailed to you
• Please take the time to complete a post-webinar survey that will pop up at the end
• You can type your questions throughout the session in the Question box
• Time will be allocated in the end for the speaker to address your questions
Today’s Presenter Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that
supports clients in optimising performance through Strategic and Operational
Reviews whilst priding itself of its strong implementation expertise in Business
Process Transformation, Change Management, Project Management and Project
Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio
comes from private and public organisations, both in Europe and the Middle East.
Joseph is an engineer by profession, with a particular penchant for guiding
organisations along the road leading to operational effectiveness, value-adding
activities, and customer-centric, high-quality performance through business
excellence processes. With a career spanning a very broad spectrum of industrial
processes as well as services oriented sectors, his experience and expertise
contributes to numerous operational improvement case studies.
A regular speaker and facilitator at a number of training seminars, workshops and
conferences, he has trained hundreds of middle-management level and executive
management delegates in Europe and the Middle East.
Business Process Transformation
Moving beyond
CONTINUOUS
IMPROVEMENT
Current State
Future State
A new operating future
People: make or break
transformation
The starting point for a
Transformation Design Solution is a proper
understanding of
the current
operation and its
metrics
The starting point for a
Transformation Design Solution is a proper
understanding of
the current
operation and its
metrics
The starting point for a
Transformation Design Solution is a proper
understanding of
the current
operation and its
metrics
George Santayana
Philosopher (1863-1952)
“Those who ignore history
are doomed to repeat it!”
Objective of Transformation:
Find a better way to do the work of the process
Define the Strategy:
Know the implementation approach up front
Develop the Methodology:
Two-phase design for transformation strategy
Question 1:
What process will be
transformed?
Question 2:
What are the low-hanging
fruit, the quick wins?
IN SCOPE PROTECTED PROTECTED
Containing the Transformation
Project
Identify clearly:
- processes
- business units
- workflows
that will be affected
BOLD REVOLUTIONARY LONG-TERM EXPENSIVE
TRANSFORMATION
INTENSE DISRUPTIVE RISKY SCARY
BUT THE TRUTH IS…
At some point it
becomes necessary
to deal with the
built-up effect of
piecemeal changes!
Create a Target Design
Break Design into Components
Create an Implementation Plan
Develop a Control to Plan
Review Design as Needs Change
Spread Costs, Minimise Risk
Train People, Culture Evolution
Roadmap to Transformation
What is needed
from Executive
Management?
ACTIVE ENGAGEMENT
COMMITMENT
FUNDING
WILL
PRIORITY
REMOVE OBSTACLES
Strategic
Change
Management
IT Change
Management
Organisational Change
Management
Change Management
"It is not necessary to change. Survival is not mandatory!"
Dr W. E. Deming, Quality Guru
• Questions?
Thank you
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