A Pocket Guide to ESN Features

A Pocket Guide to

Enterprise SocialNetworking Featureswww. duoconsulting.com

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A Pocket Guide toEnterprise Social Networking Features

Which features go into a effective Enterprise Social Network?

Creating a compelling ESN requires a thoughtful strategy. You can’t

just heap every feature onto a website and expect it to work for your

organization. You need a bird’s eye view of popular features from

which to choose.

Consider this a categorized reference book of those features.

Use it as a roadmap to help you evaluate your own ESN strategy.

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User Pro!lesUser profiles are biographical and activity-based data

sets that identify each employee on your ESN.

• User Name & Password

• Profile Pic

• About Me

• Contacts

• Activity Feed

• Backend Controls

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GroupsGroups narrow the scope of conversations, creating

relevant places for discussion on specific topics.

• Departmental: Sales, Account Management

• Team: Content Marketing, Product Management

• Project: Website Build, Social Media Campaign

• Social: Lunch Group, Softball Team

• Committee: Board of Directors, Event Planners

• Open Forums: Process Improvements, Product Ideas

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Content HubsContent hubs are places where ideas, opinions, news,

pictures and other information are created, shared,

viewed and modified.

• Newsfeeds

• Group Forums

• Blogs

• Profile Pages

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Private CommunicationPrivate communication features simplify one-on-one

contact, both in traditional email style and real-time

conversations.

• Direct Messaging

• Live Chat

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EngagementEngagement features encourage more interaction

between members of your ESN.

• Notifications

• Leaderboards

• Personal Stats

• Reminders

• Featured Content

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SearchSearch is critical for an ESN, where a lot of the value

comes from quickly finding archived conversations

and other relevant information.

• Tags

• Categories

• Search Box

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CollaborationCollaboration tools simplify how employees work

together across your ESN.

• Document Collaboration

• File Sharing

• Asset Management

• Project Management

• Calendars

• Polls

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Backend ManagementBackend management features are administrative tools

that help you gather organizational insights and keep

your ESN on the right track.

• Analytics & Reports

•WYSIWYG Content Management

• Drag-and-Drop Layout

• Member Directory

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Improvement Tools

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Every effective ESN simplifies the process of making

functionality improvements as time goes on.

• Application/Module Development

• API Integrations

Thank You

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Duo has been involved in the strategy, design, development and deployment of several enterprise social networks and business community sites. Based on our experience, our clients’ successes and the evident social business momentum, we continue to focus our efforts building custom enterprise social tools for organizations like yours.

If you’re looking to cultivate a happy, healthy internal culture that spurs innovation and saves your organization time and money, talk to Duo about your next initiative.

Call Michael Silverman 312.529.3010 or email at msilverman@duoconsulting.com to chat about how Duo Consulting can make your enterprise more social.