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Esko Kurvinen, Elisa Oyj (Consumer Business) Tivit Interactive Webinar presentation, 29 Sep 2010
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Your Ecosystem is not Your Ecosystem
Esko Kurvinen
Head of User Experience Research, D.A.
Elisa Oyj / Consumer Business
Flexible Services / LUCRE (Local and User-‐Created Services)
• ObjecDves – Service creaDon plaForm and widget environment that anybody can
use to create context-‐aware services – Technologies for informaDon exchange between services and service
components (e.g. loose coupling) – User research on the feasibility of these concepts
*D1.2.1 Flexible Services Ecosystem architecture
*hRp://www.ist-‐mobilife.org/images/stories/mobilife_deliverables/d50b%20(d7.7b)%20-‐%20mobilife%20conference%20proceedings%20-‐%20submiRed.pdf
IST MobiLife, 2004-‐2006
Conceptual Underpinnings
• Standardize informaDon structures
• Standardize transacDons (APIs) between enDDes • Full interoperability, seamless migraDon of content, user
idenDDes and context-‐informaDon
• Once everybody can parDcipate in service development, innovaDon will flourish
• Everybody will play fair • Eventually, the customers (the market) will decide who
succeeds/not See also: diso-‐project.org
microformats.org www.dataportability.org
openid.net oauth.net
portablecontacts.net acDvitystrea.ms
en.wikipedia.org/wiki/FOAF_(soFware) en.wikipedia.org/wiki/Resource_DescripDon_Framework
Meanwhile: The App Store Wars..
• Handset manufacturers – Apple /App Store
– Google /Android Marketplace
– Nokia /Ovi
– RIM /Blackberry app world
– MicrosoF /Windows Marketplace for Mobile
– Palm Catalog
– Sony Ericsson
• Operators – Vodaphone
– Verizon
– Orange
• Other – Amazon /Android app store
– etc..
Meanwhile: The Data Center Wars..
• MicrosoF
• Amazon
• Yahoo
• Cisco
• HP
• IBM
• Dell
• Oracle
• etc..
Meanwhile: The (Social) PlaRorm Wars
• TwiRer
• MicrosoF
• etc..
See also
• AuthenDcaDon Wars
• IdenDty Wars
• Payment Wars
• LocaDon Wars
• Media Wars
• Entertainment Wars
• Video Wars
• Gaming Wars
• Status Update Wars
• DRM Wars
• etc..
QuesDon:
How likely is it that relevant commercial actors can voluntarily come to a consensus about anything that truly
threatens their customer lock-‐in, dominant market posiDon, gatekeeper role, or future opportunity?
*Alaharju 2003. MA thesis.
*Facebook status entry UI
Paper mediating information between
entities
Setting up a “mobile kit” to anticipate needs related
to a future event
Copy-pasting links and materials between
websites
*Oulasvirta & Sumari 2007. Mobile kits and laptop trays
Cryptic, yet human-readable shopping lists
Information needs related to physical resources
Misusing bulletin board message templates
InformaSon exchange as an empirical problem
InerSa
• It is difficult to change current pracDces, especially because of their social or collaboraDve nature (for example paper vs. digital)
• People use whatever means to get the job done here and now. Instead of tuning systems so that they automaDcally exchange informaDon, people choose to manually move informaDon between enDDes
• Compromise long-‐term interests in return for short-‐term benefits, for example: – People trade anonymity (email, phone etc) for insignificant
tokens. – People subscribe to closed ecosystems because they can
provide beRer user experience (e.g. Apple)
Using collaborately created, shared objects to complement exisSng services (example from Lucre)
9/29/10 12
• Widget placement?
• Context-‐ignorant?
• Context-‐reacDve?
• Context-‐changing?
?
13 9/29/10
The problem of interoperability has been solved?
..but sSll missing:
• Service independent?
• Extensive visibility of social network?
• Widget placement
• Context-‐ignorant?
• Context-‐reacDve?
• Context-‐changing?
Yoono toolbar
AdBlock
Customizable search bar TwiRerBar Loc.alize.us bookmarklet Autofill forms
Minimap
Minimap/FireEagle extension Facebook MobWars applicaDon
FB MobWars autohelper
Facebook toolbar
FB MobWars ads
Yoono toolbar ads
FB MobWars Captcha
Authorized vs. hosSle widgets, plug-‐ins, scripts and add-‐ons
Summary/Discussion
• Naïve promoters of openness and interoperability will face inerDa and resistance – By the industrial actors – By the end-‐users
• In addiDon to seeking consensus between parDes, we should develop technology for involuntary/unauthorized/hosDle informaDon exchange between services – Radicalize openness and interoperability. Have your technology
interact with services and actors that are unwilling to co-‐operate. – Compromises are likely just to strengthen the status quo (for example
Facebook-‐only widget on a news site)
• Radical concepts are needed also to awaken the consumers, who are too comfortable in the walled gardens (or opt-‐out altogether)
THANK YOU!
Contact: Esko Kurvinen
esko.kurvinen[at]elisa.fi
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