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https://www.facebook.com/dealeretraining http://dealeretraining.com/ http://automotivebdctraining.com Stan Sher, president of Dealer eTraining presented “The Evolution of the BDC” at AutoCon 2012. The session discussed how a BDC department needs to be structured and the keys to success. Stan also discussed the needs for various processes including internet lead management, incoming phone ups, unsold showroom follow up, retention, data mining, and more. For more information on how Stan Sher can help your dealership, contact him directly at http://automotivebdctraining.com The Presentation Can be downloaded and viewed at
Citation preview
How to Improve Internet Lead Quality
Stan Sher
President
Dealer eTraining
If you have questions during the presentation, please
submit them using the “Questions” feature
Questions will be answered at the end of the webinar
QUESTIONS
Today’s Agenda
1. What makes an internet lead a bad lead
2. How to improve contact information through search and social media
3. Using the data to increase lead quality and accountability
What makes a bad internet lead
What makes a bad internet lead
Bad Internet Lead
Social Lead Follow Up
Social Lead Follow Up
Bad Internet Lead
Bad Internet Lead
Bad Internet Lead
Bad Internet Lead
Word Tracks
Dear Mr. Jones,
My name is Stan Sher, guest relations coordinator at ABC motors. I wanted to follow up with you regarding your request for the 2012 Honda Civic LX. I tried to reach you by phone and email but had no success in getting a hold of you. It is important that we speak so that I can personally take care of your needs. Please give me a call at (555)431-3200 ext. 23. Thank you.
Word Tracks
1. Build Value (Positive Reputation)
2. Relay Customer Importance
3. Build Urgency
4. Ask for better contact information
5. Ask for the opportunity/appointment
Information Search
1. http://www.peekyou.com
2. http://www.spokeo.com
3. http://www.google.com
Information Search
Information Search
Information Search
Information Search
Information Search
Information Search
Improve Lead Quality – CRM Notes
Improve Lead Quality – More Phone Calls
Improve Lead Quality – More Phone Calls
Day 1 Email / Phone Call Mobile Call
Day 2 Email / Phone Call Mobile Call
Day 3 Phone Call Mobile
Day 4 Email
Day 6 Email / Phone Call
Better Leads = More Opportunity
Better Leads More Connections
More Connections More Appointments
More Appointments More Shows
More Shows More Sold Cars
More Sold Cars More Service & Retention
What’s in it for you?
1. More accountability
2. Increased sales performance
3. Work Smart…Not Hard
4. Handle more leads and opportunities
5. Bigger Pay Check!!!
Got a Question? Ask our Expert!
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