What does Engaged mean for you ?

• Examples:

• Engaged customer services delights customer at 10am the same at 5pm

• Salesperson works just as hard on Friday as on Monday morning

• Fewer accidents, more productive

• Your organisation

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What it means for other companies

• Most engaged companies had 5 times higher total shareholders return

• Engaged companies have 6% higher net profit margins

• B&Q (DIY) gained £70million a year in increased sales through engaged employees

• Where did you last experience consistently engaged employees? Why where they engaged?

How can you achieve the same?

• Quick survey (Survey monkey, Zoomerang)

• Use Likert-scale (Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree)

• 7 key questions….

7 Key Questions to ask people…

• I am extremely satisfied working at XXXX

• I rarely think about finding a new job in a different company

• I would recommend XXXX to my friends as a great place to work

• There is frequent 2 way communication at XXXX

• XXXXX provides me with sufficient opportunities for learning and development

• I feel appreciated at work

• I am confident that XXXX has a bright future

What your results mean

• Above 4 very good

• Between 3.5 and 4.0 good

• Below 3.5 bad

What to do next: Share the Results!

• I am extremely satisfied working at XXXX = X.X

• I rarely think about finding a new job in a different company = X.X

• I would recommend XXXX to my friends as a great place to work = X.X

• There is frequent 2 way communication at XXXX = X.X

• XXXXX provides me with sufficient opportunities for learning and development = X.X

• I feel appreciated at work = X.X

• I am confident that XXXX has a bright future = X.X

Facilitate Discussion• What do you think about our scores?

• Which questions/scores are standing out to you?

• Are you surprised at low/high the score is on a particular question?

• What are some ideas that could improve question X?

Start a Recognition programme

• Employees need to feel recognised

• Say Thanks! - You can never overdo this one!

• Praise employees to others

• Buy lunch!

Timetable

• Survey

• Analyse results

• Share and discuss

• Establish a pattern of Thanks

How People helps with Thanks

• Encourages employees to engage each other by sending Thanks

• Notifies each employee with a nice personalised email

• Allow other employees to see Thanks, generating Recognition for the person receiving it

• Each Thanks results in personal and team skill endorsements that can be used in different circumstances - brighten a bad day, performance discussions, company awards

15 Ways to Say Thanks

Helpful Creative Expert Knowledgeable Hardworker

Cust Champ Problem Solver Efficient Strategiest Cost Cutter

Revenue Gen Add Your Own Personal Dev Ambassador Team Player

Badges Carry Skills

Helpful For helping others Team:!Helpfulness!Collaboration!Teaching!!!Personal:!Adaptability

Creative For adding a twist of creativity to the workplace

Team:!Results!!!Personal:!Creativity!Initiative!Expertise!Problem solving

Expert For letting true area-expertise shine through

Team:!Results!!Personal:!Expertise!Problem solving

Endorsements/Skills

Knowledgeable For demonstrating true knowledge

Team:!Teaching!Communication!!Personal:!Expertise!Problem solving

Hard Worker For putting in 110% Team:!Motivation!!Personal:!Adaptability!Determination!Passsion

Customer Champion For providing great customer service… with a smile!

Team:!Communication!Helpfulness!!Personal:!Customer relations

Endorsements/Skills

Problem Solver For getting to the bottom of something tough

Team:!Results!!Personal:!Creativity!Expertise!Problem solving

Efficient For completing tasks well, quickly

Team:!Results!!Personal:!Productivity

Strategist For improving processes or operations

Team:!Leadership!Teaching!!Personal:!Creativity!Vision

Endorsements/Skills

Cost Cutter For making smart financial decisions

Team:!Leadership!!Personal:!Decisiveness!Initiative

Revenue Generator For bringing in record-breaking sales volume

Team:!Results!!Personal:!Initiative!Vision

Personal Developer For improving personal skills!

Team:!Motivation!!Personal:!Determination!Initiative

Endorsements/Skills

Team Player For adding value to the team

Team:!Collaboration!Communication!Team building!!Personal:!Initiative!Adaptability

Ambassador For representing the company in a good light

Team:!Mentorship!Leadership!Collaboration!!Personal:!Vision!Customer relations

Endorsements/Skills