Talent Management IMPACTResults of a global study Tilburg University and Accenture

Dr. Mariëlle SonnenbergVera van Zijderveld

Key findings in this white paper

dŚŝƐĚŽĐƵŵĞŶƚĐŽŶƚĂŝŶƐĂƐĞůĞĐƟŽŶŽĨƌĞƐĞĂƌĐŚƌĞƐƵůƚƐĂŝŵĞĚĂƚŝŵƉƌŽǀŝŶŐdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ/DWd

tĞĚŝƐĐƵƐƐƚŚƌĞĞŬĞLJŝŶŐƌĞĚŝĞŶƚƐĂƐĨŽůůŽǁƐϭ /ŶǀĞƐƚŝŶdĂůĞŶƚĂŶĚǁŽƌŬĨŽƌĐĞĂŶĂůLJƟĐƐϮ ůĞĂƌůLJĐŽŵŵƵŶŝĐĂƚĞƉƌŽŵŝƐĞƐĂŶĚƐŽůŝĚŵĂŶĂŐĞŵĞŶƚŽĨ ŵŝƐƉĞƌĐĞƉƟŽŶƐϯ dŽƉůĞĂĚĞƌƐŚŝƉŝŶǀŽůǀĞŵĞŶƚŝƐĞƐƐĞŶƟĂůĨŽƌƌĞĂůŝnjŝŶŐ ŵĂdžŝŵƵŵ/DWd

tĞƉƌĞƐĞŶƚƚŚƌĞĞĞƐƐĞŶƟĂůůĞǀĞƌƐƚŽŚĞůƉƌĞĂůŝnjĞĂĚĚŝƟŽŶĂůdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ/DWdϭ /ŵƉƌŽǀŝŶŐĞŵƉůŽLJĞĞƐŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵϮ ŶĂďůŝŶŐĞŵƉůŽLJĞĞƐƚŽĐƌĂŌƚŚĞŝƌũŽďƐϯ EĞŐŽƟĂƟŶŐŝͲĚĞĂůƐ

>ĞƚƚŚĞĐŽŶĐůƵƐŝŽŶƐĨƌŽŵƚŚŝƐƌĞƐĞĂƌĐŚďĞĂŶŝŶƐƉŝƌĂƟŽŶĂŶĚŐŝǀĞĨŽĐƵƐƚŽdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŝŶLJŽƵƌŽƌŐĂŶŝnjĂƟŽŶ

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Talent Management IMPACT: an introduction

Challenges with Talent Management IMPACT mentioned by Chief Talent Officers in this study:

quality staff

attractive employer in the labor

technology enabling more flexibility in employment relationships

EŽǁĂĚĂLJƐŽƌŐĂŶŝnjĂƟŽŶƐĨĂĐĞƚŽƵŐŚĐŚĂůůĞŶŐĞƐEŽƚŽŶůLJŚĂǀĞƚŚĞLJƐƵīĞƌĞĚĨƌŽŵƚŚĞĚŽǁŶƚƵƌŶŽĨƚŚĞĞĐŽŶŽŵLJ ďƵƚĂůƐŽƚŚĞLJŶĞĞĚƚŽĚĞĂůǁŝƚŚĐŚĂŶŐŝŶŐĚĞŵŽŐƌĂƉŚŝĐƐŐůŽďĂůŝnjĂƟŽŶĂŶĚƐŬŝůůƐŚŽƌƚĂŐĞƐ;ŚĞĞƐĞ'ĂƌƚƐŝĚĞΘ^ŵŝƚŚϮϬϬϵͿƐĂƌĞƐƵůƚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŚĂƐďĞĐŽŵĞŽĨƐƚƌĂƚĞŐŝĐŝŵƉŽƌƚĂŶĐĞĂƐĐŽŵƉĂŶŝĞƐƐĞĂƌĐŚĨŽƌŶĞǁǁĂLJƐƚŽĮŶĚĚĞǀĞůŽƉŵŽƟǀĂƚĞĂŶĚƌĞƚĂŝŶƚĂůĞŶƚŶĞƐƐĞŶƟĂůĐŽŵƉŽŶĞŶƚŝŶƚŚŝƐŝƐƚŚĞŬŶŽǁůĞĚŐĞŽĨǁŚĂƚĚƌŝǀĞƐĞŵƉůŽLJĞĞƐŝŶƚŚĞŝƌĞŵƉůŽLJŵĞŶƚƌĞůĂƟŽŶƐŚŝƉŶŽǁĂŶĚŝŶƚŚĞĨƵƚƵƌĞ

dŚĞƌĞƐƵůƚƐŽĨƚŚŝƐƐƚƵĚLJƐŚŽǁǁŚĞƌĞĂŶĚŚŽǁdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĐĂŶŵĂŬĞĂŶŝŵƉĂĐƚ/ƚƉƌŽǀŝĚĞƐůĞĂĚŝŶŐĞĚŐĞŝŶƐŝŐŚƚƐŝŶƚŽƚŚĞĂĐƚƵĂůĂŶĚĨƵƚƵƌĞĞīĞĐƚƐŽĨŝŶǀĞƐƚŵĞŶƚƐŝŶdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĂŶĚŐŝǀĞƐŝŶƐŝŐŚƚŝŶƚŽƚŚĞĚƌŝǀĞƌƐŽĨƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐ

ZĞƉĞĂƚĞĚƌĞƐĞĂƌĐŚĂŶĚĞdžƉĞƌŝĞŶĐĞƐŚŽǁƚŚĂƚŽƌŐĂŶŝnjĂƟŽŶƐĞdžƉĞƌŝĞŶĐĞĚŝĸĐƵůƟĞƐǁŝƚŚĚĞƐŝŐŶŝŶŐdĂůĞŶƚDĂŶĂŐĞŵĞŶƚƐŽƚŚĞLJĂƌĞǁĞůůͲƉƌĞƉĂƌĞĚĨŽƌƚŚĞĨƵƚƵƌĞ^ŝŶĐĞϮϬϬϴǁĞŚĂǀĞƉĞƌĨŽƌŵĞĚĂƌĞŐƵůĂƌůĂƌŐĞƐĐĂůĞdĂůĞŶƚDĂŶĂŐĞŵĞŶƚƐƚƵĚLJƚŽĮůůƚŚŝƐŐĂƉŝŶŬŶŽǁůĞĚŐĞĂŶĚĞdžƉĞƌŝĞŶĐĞdŚŝƐƐƚƵĚLJĐŽŵͲďŝŶĞƐĂĐĂĚĞŵŝĐƉƌŽǀĞŶĐŽŶĐĞƉƚƐĂŶĚĞdžͲƚĞŶƐŝǀĞĂŶĂůLJƟĐĂůƉƌŽĐĞĚƵƌĞƐƚŚĂƚĂƌĞƉƌĂĐͲƟĐĞͲŽƌŝĞŶƚĞĚdŚĞƐƚƵĚLJǁĂƐĚĞƐŝŐŶĞĚĂŶĚŵĂŶĂŐĞĚďLJƌ DĂƌŝģůůĞ^ŽŶŶĞŶďĞƌŐΎ;Visit-

ing assistant professor HR Studies at Tilburg

UniversityͿĂŶĚĐŽͲƐƵƉĞƌǀŝƐĞĚďLJsĞƌĂǀĂŶŝũĚĞƌǀĞůĚ;DĂŶĂŐĞŵĞŶƚŽŶƐƵůƚĂŶƚĂƚĐͲĐĞŶƚƵƌĞͿdŚĞϮϬϭϮͲϮϬϭϯƌĞƐĞĂƌĐŚŚĂƐďĞĞŶĞdžĞĐƵƚĞĚďLJĨŽƵƌDĂƐƚĞƌƐƐƚƵĚĞŶƚƐŽĨdŝůďƵƌŐhŶŝǀĞƌƐŝƚLJƌŝŐŝƩĞdƵŬZŽůĂŶĚ<ƌŝũŐĞƌŶŶŝĞŬǀĂŶEŽŝũĞĂŶĚǀĂŶŐĞůŝĂ'ĞƌŽƚŚĂŶĂƐŝ

ΎĂƚĂŽǁŶĞƌƐŚŝƉĂŶĚƉƵďůŝĐĂƟŽŶƌŝŐŚƚƐƌĞŵĂŝŶǁŝƚŚƌ DĂƌŝģůůĞ^ŽŶŶĞŶďĞƌŐ

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Most employees (91% talents; 82% ‘other’ employees) consider themselves as

IMPACT of your Talent Management approach?

dŚĞŽƵƚĐŽŵĞƐŽĨƚŚŝƐƐƚƵĚLJŚĂǀĞŚĞůƉĞĚƉĂƌƟĐŝƉĂƟŶŐŽƌŐĂŶŝnjĂƟŽŶƐƚŽĨŽƌĞdžĂŵƉůĞͻ ďƵŝůĚĂďƵƐŝŶĞƐƐĐĂƐĞĨŽƌdĂůĞŶƚ DĂŶĂŐĞŵĞŶƚͻ ŐĂŝŶŝŶƐŝŐŚƚŝŶƚŽƚŚĞĞīĞĐƚƐŽĨƚĂůĞŶƚ ƐĞŐŵĞŶƚĂƟŽŶͻ ƵŶĚĞƌƐƚĂŶĚƚŚĞĚLJŶĂŵŝĐƐŽĨƚŚĞ ĞdžĐŚĂŶŐĞƌĞůĂƟŽŶƐŚŝƉƐǁŝƚŚƚŚĞŝƌ ĞŵƉůŽLJĞĞƐ;ƉƐLJĐŚŽůŽŐŝĐĂůĐŽŶƚƌĂĐƚͿ ĂŶĚǁŚĂƚƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐĚĞƐŝƌĞ ĨƌŽŵĂŶĚǁŚĂƚĚƌŝǀĞƐƚŚĞŵŝŶƚŚĞŝƌ ǁŽƌŬͻ ƵŶĚĞƌƐƚĂŶĚǁŚŝĐŚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ ƉƌĂĐƟĐĞƐĂƌĞŵŽƐƚĞīĞĐƟǀĞƚŽƉƵƚŝŶ place ͻ ĂƉƉƌĞĐŝĂƚĞŚŽǁdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ ƉƌĂĐƟĐĞƐĂƌĞƉĞƌĐĞŝǀĞĚĂŶĚŚŽǁƚŚĞƐĞ ƉĞƌĐĞƉƟŽŶƐĐĂŶďĞĂůƚĞƌĞĚŽƌŝŵ ƉƌŽǀĞĚͻ ƌĞĂůŝnjĞƚƌĞŶĚƐĂŶĚƚŚĞŵĞƐƐƵĐŚĂƐ ŝͲĚĞĂůƐũŽďĐƌĂŌŝŶŐĞŵƉůŽLJĂďŝůŝƚLJͻ ĐŽŵƉƌĞŚĞŶĚƚŚĞĂĚĚĞĚǀĂůƵĞĂŶĚ ŶĞĐĞƐƐŝƚLJŽĨƵƐŝŶŐĞdžƚĞŶƐŝǀĞ,ZĂŶĚ ǁŽƌŬĨŽƌĐĞĂŶĂůLJƟĐƐ

Current top three Talent Management goals

leaders

employees

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Ingredients to improve Talent Management IMPACTKƵƌƌĞƐĞĂƌĐŚŚĂƐĐŽŶĮƌŵĞĚƌĞƉĞĂƚĞĚůLJĂĐůĞĂƌďƵƐŝŶĞƐƐĐĂƐĞĨŽƌŝŶǀĞƐƟŶŐŝŶdĂůĞŶƚDĂŶĂŐĞŵĞŶƚͲƉƌĂĐƟĐĞƐ;dDͲƉƌĂĐƟĐĞƐͿůƚŚŽƵŐŚƚŚĞƌĞƐƵůƚƐĚŝīĞƌďLJƉƌĂĐƟĐĞĂŶĚďLJŽƌŐĂŶŝnjĂƟŽŶŝŶŐĞŶĞƌĂůŝƚŝƐĨĂŝƌƚŽƐĂLJƚŚĂƚŚŝŐŚƉĞƌĐĞŝǀĞĚŝŶǀĞƐƚŵĞŶƚŝŶdDͲƉƌĂĐƟĐĞƐ;хϭϰͿŝƐŚŝŐŚůLJƉƌĞĨĞƌƌĞĚƚŽůŽǁƉĞƌĐĞŝǀĞĚŝŶǀĞƐƚŵĞŶƚ;фϰͿŝŶƚĞƌŵƐŽĨĚƌŝǀĞƌƐŽĨĞŵƉůŽLJĞĞďĞŚĂǀŝŽƌ;ƐĞĞ&ŝŐƵƌĞϭĨŽƌŵŽƌĞĚĞƚĂŝůƐͿdŚĞƌĞƐƵůƚƐƐŚŽǁƚŚĞŝŵƉŽƌƚĂŶĐĞŽĨĂƩĞŶĚŝŶŐƚŽƚŚĞĐŽŶĐĞƉƚŽĨƚŚĞƉƐLJĐŚŽůŽŐŝĐĂůĐŽŶƚƌĂĐƚ/ŶĐƌĞĂƐŝŶŐŝŶǀĞƐƚŵĞŶƚƐŝŶdDͲƉƌĂĐƟĐĞƐůĞĂĚƚŽďĞƩĞƌŽƵƚĐŽŵĞƐŽŶůLJŝŶĐĂƐĞƚŚĞŽƌŐĂŶŝnjĂƟŽŶŚĂƐůŝǀĞĚƵƉƚŽŝƚƐƉƌŽŵŝƐĞƐ

FIGURE 1. THIS STUDY’S OVERALL BUSINESS CASE FOR TALENT MANAGEMENT

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Analytics

dŚĞďƵƐŝŶĞƐƐĐĂƐĞƌĞƐƵůƚƐƉƌĞƐĞŶƚĂǁŽŶĚĞƌĨƵůĞdžĂŵƉůĞŽĨƚŚĞĂĚĚĞĚǀĂůƵĞŽĨƵƐŝŶŐĂŶĂůLJƟĐƐǁŝƚŚŝŶLJŽƵƌŽƌŐĂŶŝnjĂƟŽŶdŚĞĨĂĐƚƐƚŚĂƚĂŶĂůLJƟĐƐŐĞŶĞƌĂƚĞƉƌŽǀŝĚĞŝŶƐŝŐŚƚƐŝŶƚŽŚŽǁLJŽƵƌŝŶǀĞƐƚŵĞŶƚƐĐĂŶĂīĞĐƚƚŚĞĚƌŝǀĞƌƐŽĨLJŽƵƌ;ƚĂůĞŶƚĞĚͿĞŵƉůŽLJĞĞƐĂŶĚŚŽǁĐƌƵĐŝĂůĂŶĂůLJƟĐƐĐĂŶďĞƚŽŽƉƟŵŝnjĞƚŚĞďĞŶĞĮƚƐŽĨLJŽƵƌŝŶǀĞƐƚŵĞŶƚƐƐƚŚŝƐƐƚƵĚLJƐŚŽǁƐĂƌĞůĂƟǀĞůLJƐŝŵƉůĞĨŽƌŵŽĨĂŶĂůLJƟĐƐĂƐǁĞƉƌĞƐĞŶƚŝŶƚŚĞďƵƐŝŶĞƐƐĐĂƐĞ;&ŝŐƵƌĞϭͿĂůƌĞĂĚLJƉƌŽǀŝĚĞƐĂĐƟŽŶĂďůĞŝŶĨŽƌŵĂƟŽŶƚŽĞŶĂďůĞĚĞĐŝƐŝŽŶͲŵĂŬŝŶŐŽŶŝŶǀĞƐƚŵĞŶƚƐŝŶdDͲƉƌĂĐƟĐĞƐ

This study shows that analytics helps

the added value of analytics is apparent throughout this whole study.

This results of this study show that most

anecdotal information to evaluate the

as :

succession plans

This means there is ample room for improvement by employing more advanced

dŚĞƵƐĞŽĨĂŶĂůLJƟĐƐĐĂŶŚĞůƉLJŽƵŵĂŬĞƚŚĞƌŝŐŚƚĐŚŽŝĐĞƐĨŽƌLJŽƵƌŽƌŐĂŶŝnjĂƟŽŶ,ŝŐŚƉĞƌĨŽƌŵĂŶĐĞŽƌŐĂŶŝnjĂƟŽŶƐŵĂŬĞŽƉƟŵĂůƚĂůĞŶƚĚĞĐŝƐŝŽŶƐďĂƐĞĚŽŶĚĂƚĂĂŶĚƵƐĞƚŚĞŝŶĨŽƌŵĂƟŽŶŐĂƚŚĞƌĞĚƚŽŝƚƐĨƵůůƉŽƚĞŶƟĂů

ŶĂůLJƟĐƐƉƌŽǀŝĚĞŽƌŐĂŶŝnjĂƟŽŶƐǁŝƚŚƚŚĞŽƉͲƉŽƌƚƵŶŝƚLJƚŽĂŶƐǁĞƌƚŚĞƋƵĞƐƟŽŶĚŽLJŽƵŬŶŽǁŚŽǁƚŽŐĞƚƚŚĞďĞƐƚĨƌŽŵLJŽƵƌƉĞŽͲƉůĞŝŶƐƚĞĂĚŽĨĚŽLJŽƵƚŚŝŶŬLJŽƵŬŶŽǁŚŽǁƚŽŐĞƚƚŚĞďĞƐƚĨƌŽŵLJŽƵƌƉĞŽƉůĞ

KƌŐĂŶŝnjĂƟŽŶƐĂƌĞŝŶĐƌĞĂƐŝŶŐůLJĂĚŽƉƟŶŐŵŽƌĞƐŽƉŚŝƐƟĐĂƚĞĚŵĞƚŚŽĚƐƚŽĂŶĂůLJnjĞĞŵƉůŽLJĞĞĚĂƚĂƐŽƚŚĞLJĐĂŶĞŶŚĂŶĐĞƚŚĞŝƌĐŽŵƉĞƟƟǀĞĂĚǀĂŶƚĂŐĞŝŶƚŚĞŵĂƌŬĞƚƉůĂĐĞ

ǀĂƌŝĞƚLJŽĨĂŶĂůLJƟĐĂůĂƉƉƌŽĂĐŚĞƐĐĂŶŚĞůƉ,ZĂŶĚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚůĞĂĚĞƌƐƚŽůŝŶŬƚŚĞŝƌŝŶǀĞƐƚŵĞŶƚƐŝŶƚĂůĞŶƚǁŝƚŚƚŚĞŝƌĐŽŵƉĂŶLJ ƐƌĞƚƵƌŶŽŶĮŶĂŶĐŝĂůĐĂƉŝƚĂůDŽƌĞŝŵƉŽƌƚĂŶƚůLJ ƚŚĞƐĞĂƉƉƌŽĂĐŚĞƐĐĂŶŚĞůƉ,ZĂŶĚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚůĞĂĚĞƌƐĂĐƟǀĞůLJƐŚĂƉĞƚŚĞŝƌŽƌŐĂŶŝnjĂƟŽŶ ƐĨƵƚƵƌĞͶŵĂŶĂŐŝŶŐƚĂůĞŶƚĂŶĚĚŝƌĞĐƟŶŐƉƌŽŐƌĂŵƐƚŽǁĂƌĚƚŚĞůŽŶŐͲƚĞƌŵŶĞĞĚƐŽĨƚŚĞďƵƐŝŶĞƐƐdŚĞĂŶĂůLJƐĞƐƉĞƌĨŽƌŵĞĚŝŶƚŚŝƐƐƚƵĚLJĂƌĞĂŶĞdžĂŵƉůĞŽĨƐƵĐŚĂŶĂŶĂůLJƟĐĂůĂƉƉƌŽĂĐŚ

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2. Clearly communicate promises and solid management of misperceptionsdŚĞƌĞƐƵůƚƐƐŚŽǁƚŚĂƚĞŵƉůŽLJĞĞƐĚŽŶŽƚƵŶͲĚĞƌƐƚĂŶĚŵŽƐƚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĐŚŽŝĐĞƐĂŶĚƉƌĂĐƟĐĞƐĂƐƚŚĞLJǁĞƌĞŝŶƚĞŶĚĞĚďLJƚŚĞ,ZŽƌdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŽƌŐĂŶŝnjĂƟŽŶdŚŝƐƐƵŐŐĞƐƚƐŵƵĐŚƌŽŽŵĞdžŝƐƚƐĨŽƌŝŵƉĂĐƚŝŵͲƉƌŽǀĞŵĞŶƚƐ^ŽŵĞĞdžĂŵƉůĞƐƚŽĐŽŵĞŽƵƚŽĨƚŚŝƐƐƚƵĚLJŝŶĐůƵĚĞ

1. Talent definition Most employees (91% talents as depicted

ďLJƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚϴϮйŽƚŚĞƌĞŵ-

ƉůŽLJĞĞƐͿĐŽŶƐŝĚĞƌƚŚĞŵƐĞůǀĞƐĂƐƚĂůĞŶƚĨŽƌƚŚĞŝƌŽƌŐĂŶŝnjĂƟŽŶůƚŚŽƵŐŚƚŚĞŽƌ-ŐĂŶŝnjĂƟŽŶƐĐůĞĂƌůLJƚŚŝŶŬŽƚŚĞƌǁŝƐĞKƵƌƐƚƵĚLJƐŚŽǁƐƚŚĂƚƚŚŝƐŬŝŶĚŽĨŵŝƐƉĞƌĐĞƉƟŽŶleads to, among others: a higher perceived

ďƌĞĂĐŚŽĨƉƐLJĐŚŽůŽŐŝĐĂůĐŽŶƚƌĂĐƚĂůŽǁĞƌĐŽŵŵŝƚŵĞŶƚĂŶĚĂŚŝŐŚĞƌŝŶƚĞŶƟŽŶƚŽůĞĂǀĞƚŚĞŽƌŐĂŶŝnjĂƟŽŶďLJƚĂůĞŶƚƐ

2. Talent Strategy: ŶŽƚŚĞƌĨŽƌŵŽĨŵŝƐĐŽŵŵƵŶŝĐĂƟŽŶƌĞůĂƚĞƐto the strategy chosen for Talent Manage-

ŵĞŶƚŽLJŽƵƌĞŵƉůŽLJĞĞƐŬŶŽǁƚŚĞƐƚƌĂƚ-ĞŐLJLJŽƵƌĐŽŵƉĂŶLJĨŽůůŽǁƐdŚĞĮŶĚŝŶŐƐŽĨŽƵƌƌĞƐĞĂƌĐŚƐŚŽǁƚŚĂƚŝŶƚŚĞŵĂũŽƌŝƚLJŽĨĐĂƐĞƐƚŚĞĞŵƉůŽLJĞĞƐĂŶĚƚŚĞŽƌŐĂŶŝnjĂƟŽŶŚĂǀĞĚŝīĞƌĞŶƚƵŶĚĞƌƐƚĂŶĚŝŶŐƐŽĨƚŚĞdĂůĞŶƚƐƚƌĂƚĞŐLJĂŶĚǁŚĞƚŚĞƌŝƚŝƐŝŶĐůƵƐŝǀĞŽƌĞdžĐůƵ-

ƐŝǀĞ

tion with IMPACT are the degree of:

dŚĞƌĞƐƵůƚƐƐŚŽǁƚŚĂƚŵŽƐƚdDͲƉƌĂĐƟĐĞƐĂƌĞŶŽƚƉĞƌĐĞŝǀĞĚĂƐŝŶƚĞŶĚĞĚdŚŝƐŝŶĐůƵĚĞƐĐĂƐĞƐǁŚĞƌĞĞŵƉůŽLJĞĞƐďĞůŝĞǀĞƚŚĞŽƌŐĂŶŝ-njĂƟŽŶŽīĞƌƐƚŚĞŵĂĐĞƌƚĂŝŶƉƌĂĐƟĐĞďƵƚŝŶƌĞĂůŝƚLJŚŝƐŝƐŶŽƚƚŚĞĐĂƐĞĐĂƐĞƐǁŚĞƌĞĞŵƉůŽLJĞĞƐďĞůŝĞǀĞƚŚĞŽƌŐĂŶŝnjĂƟŽŶĚŽĞƐŶŽƚŽīĞƌƚŚĞŵĂĐĞƌƚĂŝŶƉƌĂĐƟĐĞďƵƚƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂĐƚƵĂůůLJĚŽĞƐĂŶĚĐĂƐĞƐǁŚĞƌĞŽŶůLJĂƐƉĞĐŝĮĐŐƌŽƵƉŽĨĞŵƉůŽLJĞĞƐ;ĞŐƚĂůĞŶƚƐͿƉĞƌĐĞŝǀĞƐĐĞƌƚĂŝŶƉƌĂĐƟĐĞƐ/ƚĂůƐŽŝŶĐůƵĚĞƐĞŵƉůŽLJĞĞƐƚŚĂƚĂƌĞƵŶĐůĞĂƌĚŽŶƚŬŶŽǁ&ƌŽŵĂŶŝŵƉĂĐƚƉĞƌƐƉĞĐƟǀĞƚŚŝƐƌĞƉƌĞƐĞŶƚƐĂůĂƌŐĞƌŽŽŵĨŽƌŝŵƉƌŽǀĞŵĞŶƚǁŚLJŵĂŬĞĐŚŽŝĐĞƐŽƌŝŶǀĞƐƚŝŶƉƌĂĐƟĐĞƐǁŚĞŶĞŵƉůŽLJĞĞƐĚŽŶƚĞdžƉĞƌŝĞŶĐĞƚŚĞŵ

Do you employ an inclusive or exclusive Talent Management strategy?Our findings show that with an inclusive strategy all employees (talents and other employees) experience higher fulfillment of their psychological contracts; are more

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FIGURE 2. PROCESS MODEL OF TALENT MANAGEMENT EFFECTIVENESS (INSPIRED BY THE WORK OF WRIGHT& NISHII, 2004)

that are used most by the participating

coaching; courses at external facilities;

dŽŝŵƉƌŽǀĞƚŚĞŝŵƉĂĐƚŽĨLJŽƵƌdĂůĞŶƚDĂŶͲĂŐĞŵĞŶƚĂƉƉƌŽĂĐŚŝƚŝƐĞƐƐĞŶƟĂůƚŽĞƐƚĂďůŝƐŚǁŚĞƌĞƚŚĞƌĞŝƐĂŐĂƉŝŶƵŶĚĞƌƐƚĂŶĚŝŶŐďĞƚǁĞĞŶŝŶƚĞŶƟŽŶƐďLJƚŚĞ,ZdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŽƌŐĂŶŝnjĂƟŽŶĂŶĚƉĞƌĐĞƉƟŽŶƐ;ďLJĞŵƉůŽLJĞĞƐͿdŚĞƌĞĂƌĞƐĞǀĞƌĂůŵŽŵĞŶƚƐǁŚĞŶƚŚŝƐĐĂŶŚĂƉƉĞŶ;ƐĞĞ&ŝŐƵƌĞϮͿůĞĂƌůLJ ǁŚĞŶĂƉƌĂĐƟĐĞŝƐŶŽƚƉĞƌĐĞŝǀĞĚďLJĞŵƉůŽLJĞĞƐŝƚŝƐĞdžƉĞĐƚĞĚŶŽƚƚŽŚĂǀĞƚŚĞĚĞƐŝƌĞĚĞīĞĐƚŽŶĞŵƉůŽLJĞĞďĞŚĂǀŝŽƌĂŶĚŽƚŚĞƌŽƌŐĂŶŝnjĂƟŽŶĂůŽƵƚĐŽŵĞƐŵƉůŽLJĞĞƐĐĂŶďĞƵŶĂǁĂƌĞŽĨĂdDͲƉƌĂĐƟĐĞĨŽƌƐĞǀĞƌĂůƌĞĂƐŽŶƐŝŶĐůƵĚŝŶŐƚŚĞƉŽŽƌĐŽŵŵƵŶŝĐĂƟŽŶŽĨƚŚĞĂǀĂŝůĂďŝůŝƚLJ ĐŽŶƚĞŶƚĂŶĚĨŽĐƵƐŽĨƚŚĞƐĞƉƌĂĐƟĐĞƐ;ŝĞŵŝƐĐŽŵŵƵŶŝĐĂƟŽŶͿ

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3. Top leadership involvement is essential

tŚĂƚĐĂŶŵĂŬĞdĂůĞŶƚDĂŶĂŐĞŵĞŶƚƚƌƵůLJĞīĞĐƟǀĞŝƐƚŚĞǁĂLJŝŶǁŚŝĐŚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŝƐŽƌŐĂŶŝnjĞĚĂŶĚŚŽǁƚŚĞƌĞƐƉŽŶƐŝďŝůŝƟĞƐĂƌĞĚĞĮŶĞĚĂŶĚĂůůŽĐĂƚĞĚdŚĞƌĞƐƵůƚƐŽĨŽƵƌƐƚƵĚLJƐŚŽǁͻ /ŶŵŽƐƚƉĂƌƟĐŝƉĂƟŶŐŽƌŐĂŶŝnjĂƟŽŶƐ dĂůĞŶƚDĂŶĂŐĞŵĞŶƚŝƐƉĂƌƚŽĨƚŚĞ ,ZͲĨƵŶĐƟŽŶͻ /ŶϰϬйŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶƐƚŚĞ,Z ŵĂŶĂŐĞƌŝƐƐƵƉƉŽƐĞĚƚŽŚĂǀĞƚŚĞĮŶĂů ƌĞƐƉŽŶƐŝďŝůŝƚLJĨŽƌdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ ŝŶϰϬйŝƚŝƐƐĞĞŶĂƐƚŚĞƌĞƐƉŽŶƐŝďŝůŝƚLJ ŽĨůŝŶĞŵĂŶĂŐĞƌƐĂŶĚŝŶϮϬйŽĨƚŚĞ ĐĂƐĞƐŝƚŝƐƐĞĞŶĂƐĂƐŚĂƌĞĚ ƌĞƐƉŽŶƐŝďŝůŝƚLJͻ ůůƉĂƌƟĐŝƉĂƟŶŐŽƌŐĂŶŝnjĂƟŽŶƐďĞůŝĞǀĞĚ ƚŚĂƚƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚĞŵƉůŽLJĞĞ ĂƌĞĞƋƵĂůůLJƌĞƐƉŽŶƐŝďůĞĨŽƌƚŚĞĚĞǀĞů ŽƉŵĞŶƚŽĨƚĂůĞŶƚ ϲϵйŽĨƚĂůĞŶƚƐĂŶĚ ϳϮйŽĨƚŚĞŽƚŚĞƌĞŵƉůŽLJĞĞƐĂŐƌĞĞĚ ǁŝƚŚƚŚŝƐ,ŽǁĞǀĞƌ ϭϰйŽĨƚŚĞƚĂůĞŶƚƐ ĂŶĚϭϯйŽĨƚŚĞŽƚŚĞƌĞŵƉůŽLJĞĞƐƐĞĞ ƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂƐďĞŝŶŐŵŽƐƚůLJ ƌĞƐƉŽŶƐŝďůĞĨŽƌĚĞǀĞůŽƉŝŶŐƚŚĞŝƌ ƚĂůĞŶƚ/ƚŝƐƌĞŵĂƌŬĂďůĞƚŚĂƚƚŚĞƌĞŝƐ ŚĂƌĚůLJĂĚŝīĞƌĞŶĐĞďĞƚǁĞĞŶƚĂůĞŶƚƐ ĂŶĚŽƚŚĞƌĞŵƉůŽLJĞĞƐŝŶƚŚĞŝƌ ƉĞƌĐĞƉƟŽŶŽĨƚĂůĞŶƚĚĞǀĞůŽƉŵĞŶƚ ƌĞƐƉŽŶƐŝďŝůŝƚLJ

attention paid to Talent Management by

More than 13% of all employees see the

for developing their talent.

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Levers that will realize additional Talent Management IMPACTKƵƌƐƚƵĚLJĚŝƐƟŶŐƵŝƐŚĞƐƐĞǀĞƌĂůůĞǀĞƌƐƚŽŚĞůƉLJŽƵŝŵƉƌŽǀĞƚŚĞŝŵƉĂĐƚŽĨLJŽƵƌdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĂƉƉƌŽĂĐŚdŚĞƐĞŝŶĐůƵĚĞŝŵƉƌŽǀŝŶŐĞŵƉůŽLJĞĞƐŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌͲĨŽƌŵĞŶĂďůŝŶŐĞŵƉůŽLJĞĞƐƚŽĐƌĂŌƚŚĞŝƌũŽďƐĂŶĚŶĞŐŽƟĂƟŶŐ/ͲĚĞĂůƐ

1. Improving employees’ opportunity to perform/ŶǀĞƐƟŶŐŝŶdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŵĞĂŶƐƚŚĂƚƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐŚĂǀĞƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽĚĞǀĞůŽƉŶĞǁŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚĂďŝůŝƟĞƐƵƐĞĨƵůĨŽƌďŽƚŚƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚƚŚĞŝŶĚŝǀŝĚƵĂůdŽŚĂǀĞĂŶĞīĞĐƚŽŶƉĞƌĨŽƌŵĂŶĐĞƚŚĞƐĞĐŽŵƉĞƚĞŶĐĞƐŶŽƚŽŶůLJŵƵƐƚďĞĂĐƋƵŝƌĞĚďƵƚĂůƐŽƵƐĞĚƋƵĂůůLJ ĞŵƉůŽLJĞĞƐĂĐƚƵĂůůLJŵƵƐƚŚĂǀĞthe opportunity to perform.

dŚŝƐůŽŐŝĐŝƐďĂƐĞĚŽŶƚŚĞDKĨƌĂŵĞǁŽƌŬ;ŽdžĂůůΘWƵƌĐĞůůϮϬϬϴͿǁŚŝĐŚĚĞĮŶĞƐƉĞƌĨŽƌŵĂŶĐĞ;WͿĂƐĂĨƵŶĐƟŽŶŽĨƚŚĞĐŽŵďŝŶĞĚĞīĞĐƚƐŽĨƚŚĞĂďŝůŝƚLJƚŽƉĞƌĨŽƌŵ;ͿƚŚĞŵŽƟǀĂƟŽŶƚŽƉĞƌĨŽƌŵ;DͿĂŶĚƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵ;KͿdŚĞŝĚĞĂŝƐƚŚĂƚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŝƐŵŽƐƚĞīĞĐƟǀĞǁŚĞŶŝƚĨŽƐƚĞƌƐƚŚĞĞŵƉůŽLJĞĞƐĂďŝůŝƚLJ ŵŽƟǀĂƟŽŶĂŶĚŽƉƉŽƌƚƵŶŝƚLJƚŽĐŽŶƚƌŝďƵƚĞƚŽĞīĞĐƟǀĞŶĞƐƐ

dŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵŝƐƚŚĞĞŵƉůŽLJĞĞƐƉĞƌĐĞƉƟŽŶƚŚĂƚŚĞƐŚĞŚĂƐĂŶĂĚĞƋƵĂƚĞŽƉƉŽƌƚƵŶŝƚLJƚŽĚĞŵŽŶƐƚƌĂƚĞŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚĂďŝůŝƚLJ;^ůĞŝĐŚĞƌ sĞŶŬĂƚĂƌĂŵĂŶŝDŽƌŐĞƐŽŶΘĂŵƉŝŽŶϮϬϬϲͿ/ƚĐŽŶĐĞƌŶƐƚŚĞƚƌĂŶƐŝƟŽŶŽĨƚŚĞŶĞǁůLJĂĐƋƵŝƌĞĚŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚĂďŝůŝƟĞƐŽĨƚŚĞƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞŝŶƚŽƚŚĞĚĂŝůLJƉƌĂĐƟĐĞŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶdŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵĐŽŝŶĐŝĚĞƐǁŝƚŚũŽďĂƵƚŽŶŽŵLJ ƚĞĂŵǁŽƌŬĂŶĚĐŽŵŵƵŶŝĐĂƟŽŶ/ƚĞŶĐŽŵƉĂƐƐĞƐĨŽƌŝŶƐƚĂŶĐĞƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĂƌƟĐŝƉĂƚĞŝŶĚĞĐŝƐŝŽŶͲŵĂŬŝŶŐƚŽƐŚŽǁƚŚĞŝƌĐĂƉĂďŝůŝƟĞƐǁŝƚŚŝŶƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚƚŽŝŶŇƵĞŶĐĞǁŚĂƚŚĂƉƉĞŶƐŝŶƚŚĞũŽď

Talent Management is most effective

to effectiveness.

ƐƐŚŽǁŶŝŶ&ŝŐƵƌĞϱŽƵƌƌĞƐƵůƚƐƐŚŽǁŐƌĞĂƚĂĚǀĂŶƚĂŐĞĚĞƌŝǀĞƐĨƌŽŵŝŶǀĞƐƟŶŐŝŶŝŶĐƌĞĂƐĞĚŽƉƉŽƌƚƵŶŝƟĞƐĨŽƌĞŵƉůŽLJĞĞƐƚŽƉĞƌĨŽƌŵdŚŝƐĂĚǀĂŶƚĂŐĞŝƐŝŶĂĚĚŝƟŽŶƚŽĂŶLJďĞŶĞĮƚƐĚĞƌŝǀŝŶŐĨƌŽŵŝŶǀĞƐƚŵĞŶƚƐŵĂĚĞŝŶƐƉĞĐŝĮĐdDͲƉƌĂĐƟĐĞƐdDͲƉƌĂĐƟĐĞƐĂŶĚƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵďŽƚŚĞdžƉůĂŝŶĂŶŝŵƉŽƌƚĂŶƚƉĂƌƚŽĨƚŚĞƵŶŝƋƵĞǀĂƌŝĂŶĐĞŝŶĐŽŵŵŝƚŵĞŶƚƚƵƌŶŽǀĞƌŝŶƚĞŶƟŽŶǀŝƚĂůŝƚLJĂŶĚǁĞůůͲďĞŝŶŐŽĨĞŵƉůŽLJĞĞƐ

The results show that:ͻ dŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵŚĂƐŝƚƐ ŽǁŶƌŽůĞŝŶĚĞƚĞƌŵŝŶŝŶŐƚŚĞĂƫƚƵĚĞ ĂŶĚďĞŚĂǀŝŽƌŽĨĂŶĞŵƉůŽLJĞĞĂŶĚ ƚŚĞƌĞďLJ ŝŵƉƌŽǀŝŶŐƚŚĞŽƉĞƌĂƟŽŶĂů ĞīĞĐƚŽĨƚŚĞdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ ƐƚƌĂƚĞŐLJ ŝŶĂĚĚŝƟŽŶƚŽƚŚĞĞīĞĐƚƐƚŚĂƚ dDͲƉƌĂĐƟĐĞƐŚĂǀĞͻ dŚĞŽƌŐĂŶŝnjĂƟŽŶďĞŶĞĮƚƐǁŚĞŶ ĞŵƉůŽLJĞĞƐŚĂǀĞƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽ ƵƐĞĂŶĚƐŚŽǁƚŚĞŝƌĐĂƉĂďŝůŝƟĞƐƚŽ ƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚǁŚĞŶƚŚĞLJĂƌĞ ŐŝǀĞŶƚŚĞƌŽŽŵƚŽĞdžƉƌĞƐƐŶĞǁŝĚĞĂƐ ĂŶĚƚŽƐŚĂƌĞĞdžƉĞƌƟƐĞĂŶĚŬŶŽǁůĞĚŐĞ ƐĂƌĞƐƵůƚĞŵƉůŽLJĞĞƐĨĞĞůĨŽƌ ĞdžĂŵƉůĞŵŽƌĞĞŵŽƟŽŶĂůůLJĂƩĂĐŚĞĚ ƚŽƚŚĞŽƌŐĂŶŝnjĂƟŽŶĂŶĚŵŽƌĞ ĞŶĞƌŐĞƟĐƚŚĞƐĞĂƌĞŝŶƚƵƌŶ ŝŵƉŽƌƚĂŶƚƉƌĞĚŝĐƚŽƌƐĂŶĚƉƌĞĐƵƌƐŽƌƐ ŽĨŝŵƉƌŽǀĞĚƉĞƌĨŽƌŵĂŶĐĞ

dŚĞĂŶĂůLJƐŝƐŽĨǁŚŽŚĂƐƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵƐŚŽǁĞĚƚŚĂƚͻ /ŶŐĞŶĞƌĂůƚŚĞƌĞŝƐĐŽŶƐŝĚĞƌĂďůĞƌŽŽŵ ĨŽƌŝŵƉƌŽǀĞŵĞŶƚĨŽƌƚŚĞŽƉƉŽƌƚƵŶŝƚLJ ƚŽƉĞƌĨŽƌŵKŶĂǀĞƌĂŐĞƌĞƐƉŽŶĚĞŶƚƐ ƐĐŽƌĞƚŚƌĞĞŽƵƚŽĨĂƐŝdžƉŽŝŶƚƐĐĂůĞͻ dĂůĞŶƚƐĞdžƉĞƌŝĞŶĐĞϯϮйŵŽƌĞ ŽƉƉŽƌƚƵŶŝƟĞƐƚŽƉĞƌĨŽƌŵĐŽŵƉĂƌĞĚ ǁŝƚŚŽƚŚĞƌĞŵƉůŽLJĞĞƐtŚĞŶ ĂŶĂůLJnjŝŶŐƚŚĞƵŶĚĞƌůLJŝŶŐŝƐƐƵĞƐǁĞ ĨŽƵŶĚƚŚĂƚƚŚŝƐƌĞƐƵůƚǁĂƐĚƵĞƚŽƚŚĞ ĨĂĐƚƚŚĂƚƚĂůĞŶƚƐĐŽŵŵƵŶŝĐĂƚĞŵŽƌĞ ŽŌĞŶǁŝƚŚŵĂŶĂŐĞƌƐĂŶĚĞdžƉĞƌƚƐ ŽƵƚƐŝĚĞƚŚĞŝƌǁŽƌŬŐƌŽƵƉĂďŽƵƚǁŽƌŬ ŝƐƐƵĞƐůƐŽƚŚĞŝƌǁŽƌŬĂůůŽǁƐƚŚĞŵ ƚŽƚĂŬĞƉĂƌƚŵŽƌĞŽŌĞŶŝŶŵĂŬŝŶŐ ĚĞĐŝƐŝŽŶƐƚŚĂƚĂīĞĐƚƚŚĞŝƌǁŽƌŬ

KƵƌĂŶĂůLJƐŝƐĐŽŶĐůƵĚĞƐƚŚĂƚƚŽĨŽĐƵƐŽŶƚŚĞŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵǁŝůůďĞŶĞĮƚLJŽƵƌŽƌŐĂŶŝnjĂƟŽŶĂƐŝƚŚĂƐĂƐŝŐŶŝĮĐĂŶƚĞīĞĐƚŽŶƚŚĞƉĞƌĨŽƌŵĂŶĐĞŽĨLJŽƵƌ;ƚĂůĞŶƚĞĚͿĞŵƉůŽLJĞĞƐdĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐƌĂƚĞĚŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵĂƐƚŚĞŚŝŐŚĞƐƚĨŽƌŵŽĨƐƵƉƉŽƌƚĂŶĚĂůĂĐŬŽĨŝƚĂƐŽŶĞŽĨƚŚĞƚŽƉƌĞĂƐŽŶƐǁŚLJƚŚĞLJǁŝůůůĞĂǀĞƚŚĞŽƌŐĂŶŝnjĂƟŽŶKƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵĐĂŶďĞŝŵƉƌŽǀĞĚďLJĞŶůĂƌŐŝŶŐĞŵƉůŽLJĞĞƐĂƵƚŽŶŽŵLJŝŶĚĞĐŝƐŝŽŶŵĂŬŝŶŐĐŽŵŵƵŶŝĐĂƟŽŶƐĞůĨͲĚŝƌĞĐƚĞĚƚĞĂŵŵĞŵďĞƌƐŚŝƉĂŶĚŽīͲůŝŶĞƚĞĂŵŵĞŵďĞƌƐŚŝƉ

ŶŽƚŚĞƌďĞŶĞĮƚŝƐƚŚĂƚǁŚĞŶĞŵƉůŽLJĞĞƐĂƌĞƐƟŵƵůĂƚĞĚƚŽŝŶƚĞŐƌĂƚĞŶĞǁůLJĂĐƋƵŝƌĞĚŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚĂďŝůŝƟĞƐŝŶƚŽƚŚĞĚĂŝůLJǁŽƌŬĞŶǀŝƌŽŶŵĞŶƚƚŚĞƌŝƐŬŽĨŵŝƐƉĞƌĐĞƉƟŽŶƐŽĨǁŚŽŝƐƐĞĞŶĂƐƚĂůĞŶƚĂŶĚǁŚLJŝƐƌĞĚƵĐĞĚdŚŝƐŚĞůƉƐŽƌŐĂŶŝnjĂƟŽŶƐƚŽƐƉŽƚƚĂůĞŶƚďĞƩĞƌ

the top reasons talents leave your

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FIGURE 5. THE EFFECT OF OPPORTUNITY TO PERFORM

11

2. Enabling employees to craft their jobsdDͲƉƌĂĐƟĐĞƐĐĂŶďĞƐĞĞŶĂƐƌĞƐŽƵƌĐĞƐƚŚĞŽƌŐĂŶŝnjĂƟŽŶƉƌŽǀŝĚĞƐƚŽƚŚĞĞŵƉůŽLJĞĞdŚĞLJŚĞůƉƚŽĂƩƌĂĐƚĚĞǀĞůŽƉĂŶĚƌĞƚĂŝŶƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐƵƚĞŵƉůŽLJĞĞƐƚŚĞŵƐĞůǀĞƐĂƌĞĂďůĞĂůƐŽƚŽŝŶŇƵĞŶĐĞƉŽƐŝƟǀĞůLJƚŚĞŝƌƚĂůĞŶƚĂŶĚǁŽƌŬƌĞůĂƟŽŶƐŚŝƉďLJĞŶŐĂŐŝŶŐŵŽƌĞŝŶũŽďĐƌĂŌŝŶŐ:ŽďĐƌĂŌŝŶŐĚŽĞƐŶŽƚĐŽŶĐĞƌŶŶĞŐŽƟĂƚĞĚĂƌƌĂŶŐĞŵĞŶƚƐǁŝƚŚƚŚĞŽƌŐĂŶŝnjĂƟŽŶďƵƚƌĂƚŚĞƌƌĞŇĞĐƚƐƉƌŽĂĐƟǀĞĐŚĂŶŐĞƐŝŶƚŚĞũŽďĚĞƐŝŐŶ;dŝŵƐΘĂŬŬĞƌ ϮϬϭϬͿ:ŽďĐƌĂŌŝŶŐƌĞĨĞƌƐƚŽƚŚĞƉŚLJƐŝĐĂůĂŶĚĐŽŐŶŝƟǀĞĐŚĂŶŐĞƐǁŚŝĐŚŝŶĚŝǀŝĚƵĂůƐŵĂŬĞŝŶƚŚĞŝƌƚĂƐŬƐŽƌŝŶƚŚĞƌĞůĂƟŽŶĂůďŽƵŶĚĂƌŝĞƐŽĨƚŚĞŝƌǁŽƌŬ;tƌnjĞƐŶŝĞǁƐŬŝΘƵƩŽŶϮϬϬϭͿtŚĞŶĞŵƉůŽLJĞĞƐĐƌĂŌƚŚĞŝƌũŽďƐƚŚĞLJĂĚũƵƐƚƚŚĞŝƌũŽďƚŽǁĂƌĚƐƚŚĞŝƌŽǁŶŵŽƟǀĂƟŽŶĂŶĚƚĂůĞŶƚƐLJĂůůŽǁŝŶŐĞŵƉůŽLJĞĞƐƚŽĂĚũƵƐƚƚŚĞďŽƵŶĚĂƌŝĞƐŽĨƚŚĞŝƌǁŽƌŬƚŽďĞƩĞƌƐƵŝƚƚŚĞŝƌŶĞĞĚƐƚŚĞLJĂƌĞŐŝǀĞŶƚŚĞƐƉĂĐĞƚŽƵƟůŝnjĞƚŚĞŝƌƚĂůĞŶƚďĞƩĞƌ dŚĞƌĞĨŽƌĞũŽďĐƌĂŌŝŶŐŝƐĂŶŝŶŇƵĞŶƟĂůĐŽŶĐĞƉƚƚŽĐŽŶƐŝĚĞƌǁŚĞŶŝŵƉƌŽǀŝŶŐdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ/DWd

Talents engage 12% more in job crafting behavior

KƵƌƐƚƵĚLJƐŚŽǁƐƚŚĂƚƚĂůĞŶƚƐĞŶŐĂŐĞƐŝŐŶŝĮĐĂŶƚůLJŵŽƌĞŝŶũŽďĐƌĂŌŝŶŐďĞŚĂǀŝŽƌĐŽŵƉĂƌĞĚǁŝƚŚŽƚŚĞƌĞŵƉůŽLJĞĞƐŝŶĨĂĐƚĂůŵŽƐƚϭϮйŵŽƌĞdŚĞLJĚŽŶŽƚƌĞĚĞƐŝŐŶƚŚĞŝƌũŽďĐŽŵƉůĞƚĞůLJƚŚŽƵŐŚdŚĞLJƚĞŶĚƚŽĐŚĂŶŐĞĐĞƌƚĂŝŶƐƉĞĐŝĮĐĂƐƉĞĐƚƐŽĨƚŚĞũŽďdŚŝƐŵĂLJďĞĐŚĂŶŐŝŶŐŚŽǁƚŚĞũŽďŝƐĐĂƌƌŝĞĚŽƵƚĂůƚĞƌŝŶŐƚŚĞĨŽƌŵŽƌĂŵŽƵŶƚŽĨƉƌĂĐƟĐĞƐŽƌĂĚũƵƐƟŶŐŚŽǁƚŚĞLJƐĞĞƚŚĞŝƌũŽď

Our results show:ͻ ůůŽǁŝŶŐĞŵƉůŽLJĞĞƐƚŽĐƌĂŌƚŚĞŝƌũŽďƐ ŝƐƌĞůĂƚĞĚƚŽϴйŚŝŐŚĞƌĐŽŵŵŝƚŵĞŶƚ ĂŶĚϱйůŽǁĞƌƚƵƌŶŽǀĞƌŝŶƚĞŶƟŽŶůƐŽ ĞŵƉůŽLJĞĞƐǁŚŽĐƌĂŌƚŚĞŝƌũŽď ƉĞƌĐĞŝǀĞƚŚĞLJĂƌĞŵŽƌĞĞŵƉůŽLJĂďůĞ ;ϳйͿͻ tŚĞŶĂŶĂůLJnjŝŶŐƚŚĞƵŶĚĞƌůLJŝŶŐ ƚŚĞŵĞƐǁĞĨŽƵŶĚƚŚĂƚƚŚĞŐƌŽƵƉǁŝƚŚ ĂŚŝŐŚĞƌƐĐŽƌĞŽŶũŽďĐƌĂŌŝŶŐŵŽƌĞ ŽŌĞŶŚĂĚƚŚĞƐĂŵĞǀĂůƵĞƐĂƐƚŚĞ ŽƌŐĂŶŝnjĂƟŽŶĂŶĚǁĞƌĞŐůĂĚƚŚĞLJĐŚŽƐĞ ƚŽǁŽƌŬĨŽƌƚŚĞŝƌŽƌŐĂŶŝnjĂƟŽŶdŚĞLJ ĂůƐŽǁĞƌĞƚŚĞŐƌŽƵƉǁŚŽůĞƐƐŽŌĞŶ ƉůĂŶŶĞĚƚŽůĞĂǀĞƚŚĞŽƌŐĂŶŝnjĂƟŽŶŝĨ ƚŚĞƐĂŵĞũŽďǁĂƐŽīĞƌĞĚŝŶĂŶŽƚŚĞƌ ŽƌŐĂŶŝnjĂƟŽŶdŚĞLJĂƌĞĂůƐŽŵŽƌĞ ĐŚĞĞƌĨƵůĞŶƚŚƵƐŝĂƐƟĐĂŶĚŽƉƟŵŝƐƟĐ ĐŽŵƉĂƌĞĚǁŝƚŚĐŽůůĞĂŐƵĞƐǁŚŽŚĂĚ ůĞƐƐŽƉƉŽƌƚƵŶŝƟĞƐƚŽĐƌĂŌƚŚĞŝƌũŽďƐ

ůůŽǁŝŶŐĞŵƉůŽLJĞĞƐƚŽĂĚũƵƐƚƚŚĞďŽƵŶĚĂƌŝĞƐŽĨƚŚĞŝƌǁŽƌŬƚŽďĞƩĞƌƐƵŝƚƚŚĞŝƌŶĞĞĚƐŐŝǀĞƐƚŚĞŵƚŚĞƐƉĂĐĞƚŽďĞƩĞƌƵƟůŝnjĞƚŚĞŝƌƚĂůĞŶƚ/ƚŝƐĂŐƌĞĂƚǁĂLJƚŽƌĞĐŽŐŶŝnjĞƚŚĂƚŝŶĚŝǀŝĚƵĂůƐĂƌĞĚŝīĞƌĞŶƚĨƌŽŵĞĂĐŚŽƚŚĞƌĂŶĚƚŚĂƚƚŚŝƐŝƐĂƉƉƌĞĐŝĂƚĞĚǁĂLJƚŽƐƟŵƵůĂƚĞƚŚŝƐŝƐďLJŵŽƟǀĂƟŶŐĞŵƉůŽLJĞĞƐƚŽŐĞŶĞƌĂƚĞƉŽƐŝƟǀĞĨĞĞĚďĂĐŬƐĞƚƉĞƌƐŽŶĂůŐŽĂůƐƚŽŵĂŬĞƚŚĞŝƌǁŽƌŬŵŽƌĞĐŚĂůůĞŶŐŝŶŐĂŶĚƚŽĂƐŬĨŽƌĂĚǀŝĐĞĨƌŽŵŽƚŚĞƌƐƚŽƐŽůǀĞĚŝĸĐƵůƟĞƐŝŶƚŚĞŝƌǁŽƌŬ

Employees that craft their job feel more energetic

12

ůƚŚŽƵŐŚũŽďĐƌĂŌŝŶŐŚĂƐƉŽƐŝƟǀĞŽƵƚĐŽŵĞƐŽŶƚŚĞŝŶĚŝǀŝĚƵĂůůĞǀĞůƐŽŵĞĂƌĞĐŽŶĐĞƌŶĞĚǁŚĞƚŚĞƌƚŚĞĐƌĂŌĞĚďĞŚĂǀŝŽƌĐĂŶƐƟůůƌĞŵĂŝŶŝŶůŝŶĞǁŝƚŚŽƌŐĂŶŝnjĂƟŽŶĂůŐŽĂůƐ,ĞƌĞŝŶůŝĞƐĂŶŝŵƉŽƌƚĂŶƚĂƌĞĂĨŽƌƚŚĞĂƩĞŶƟŽŶŽĨůŝŶĞŵĂŶĂŐĞƌƐĂŶĚ,ZŵĂŶĂŐĞƌƐ

ƐǁŝƚŚŵĂŶLJĂƐƉĞĐƚƐŽĨůŝĨĞĞŵƉůŽLJŵĞŶƚƌĞůĂƟŽŶƐŚŝƉƐĂƌĞďĞĐŽŵŝŶŐŝŶĐƌĞĂƐŝŶŐůLJŝŶĚŝǀŝĚƵĂůŝnjĞĚŝŶŶĂƚƵƌĞ

ŵƉůŽLJĞĞƐĐĂŶŝŶĚŝǀŝĚƵĂůŝnjĞƚŚĞĞŵƉůŽLJŵĞŶƚƌĞůĂƟŽŶƐŚŝƉǁŝƚŚƚŚĞŝƌĞŵƉůŽLJĞƌƚŚƌŽƵŐŚƚŚĞŶĞŐŽƟĂƟŽŶŽĨŝͲĚĞĂůƐ;ŝĚŝŽƐLJŶĐƌĂƟĐĚĞĂůƐͿ;ZŽƵƐƐĞĂƵϮϬϬϱͿ/ͲĚĞĂůƐĐĂŶďĞĚĞĮŶĞĚĂƐƐƉĞĐŝĂůŝŶĚŝǀŝĚƵĂůĂƌƌĂŶŐĞŵĞŶƚƐĂŶĞŵƉůŽLJĞĞŶĞŐŽƟĂƚĞƐǁŝƚŚŚŝƐŚĞƌĞŵƉůŽLJĞƌ;ǁŚŝĐŚŚŝƐŚĞƌĐŽůůĞĂŐƵĞƐĚŽŶŽƚŚĂǀĞͿƚŚĂƚĚĞǀŝĂƚĞĨƌŽŵ;ƐƚĂŶĚĂƌĚͿǁŽƌŬŝŶŐĐŽŶĚŝƟŽŶƐ

;ZŽƵƐƐĞĂƵϮϬϬϱͿ

ϴϬйŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶƐŝŶŽƵƌƐƚƵĚLJŽīĞƌƚŚĞŝƌĞŵƉůŽLJĞĞƐƚŚĞƉŽƐƐŝďŝůŝƚLJƚŽĂƌƌĂŶŐĞŝͲĚĞĂůƐĂŶĚŵŽƐƚŽīĞƌƚŚŝƐŽƉƉŽƌƚƵŶŝƚLJƚŽĂůůĞŵƉůŽLJĞĞƐϰϬйŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶƐŚĂǀĞŝŶĐƌĞĂƐĞĚƚŚĞŝƌĂƩĞŶƟŽŶƚŽƚŚĞĐŽŶĐĞƉƚŽĨŝͲĚĞĂůƐŝŶƚŚĞůĂƐƚLJĞĂƌ ŶŝŵƉŽƌƚĂŶƚƌĞĂƐŽŶĨŽƌŐƌĂŶƟŶŐŽƌŶĞŐŽƟĂƟŶŐƚŚĞƐĞŝͲĚĞĂůƐŝƐƚŚĞĞīĞĐƚŝƚŚĂƐŽŶĂƫƚƵĚĞƐĂŶĚďĞŚĂǀŝŽƌŽĨĞŵƉůŽLJĞĞƐ

ŵƉŝƌŝĐĂůĞǀŝĚĞŶĐĞŝƐĞŵĞƌŐŝŶŐƚŚĂƚŝŶǀĞƐƟŶŐŝŶĐƵƐƚŽŵŝnjĞĚĚĞĂůƐǁŝƚŚĞŵƉůŽLJĞĞƐƐƵĐŚĂƐŝͲĚĞĂůƐŝƐĂŶĞīĞĐƟǀĞĂƉƉƌŽĂĐŚƚŽǁĂƌĚƐŝŵƉƌŽǀŝŶŐdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ/DWd

The RESULTS SHOW:ͻ ϭϴйŽĨĂůůĞŵƉůŽLJĞĞƐŝŶƚŚĞƐĂŵƉůĞ ŚĂǀĞĂƌƌĂŶŐĞĚĂŶŝͲĚĞĂůŽĨǁŚŝĐŚϱϯй ĂƌĞƚĂůĞŶƚƐĂŶĚϰϳйŽƚŚĞƌĞŵƉůŽLJĞĞƐͻ ϯϬйŽĨƚŚĞĞŵƉůŽLJĞĞƐƚŚĂƚĐƵƌƌĞŶƚůLJ ĚŽŶŽƚŚĂǀĞĂŶŝͲĚĞĂůǁŝůůƚƌLJƚŽĂƌ ƌĂŶŐĞĂŶŝͲĚĞĂůŝŶƚŚĞŶĞĂƌĨƵƚƵƌĞͻ ƚŚŝƐŵĞĂŶƐƚŚĂƚŵŽƌĞƚŚĂŶϰϳйŽĨ ĞŵƉůŽLJĞĞƐĂƌĞĞdžƉĞĐƚĞĚƚŽŚĂǀĞĂƌ ƌĂŶŐĞĚĂŶŝͲĚĞĂůŝŶƚŚĞĨƵƚƵƌĞ

FIGURE 8. I-DEALS FREGUENCY AND DISTRIBUTION 13

THE RESULTS SHOW:ͻ DŽƐƚŝͲĚĞĂůƐĨŽĐƵƐŽŶǁŽƌŬŝŶŐĂƚ ŚŽŵĞĂŶĚĚĞǀĞůŽƉŵĞŶƚŽƉƉŽƌƚƵŶŝƟĞƐͻ ĞƐƉŝƚĞĂůƌĞĂĚLJďĞŝŶŐƉĂƌƚŽĨĂƚĂůĞŶƚ ŵĂŶĂŐĞŵĞŶƚƉƌŽŐƌĂŵǁŝƚŚĂĐĐĞƐƐƚŽ ƐƉĞĐŝĮĐĚĞǀĞůŽƉŵĞŶƚŽƉƉŽƌƚƵŶŝƟĞƐ ƚĂůĞŶƚƐĂƌƌĂŶŐĞĚŝͲĚĞĂůƐĐŽŶĐĞƌŶŝŶŐ ĚĞǀĞůŽƉŵĞŶƚŽƉƉŽƌƚƵŶŝƟĞƐƚŚƌĞĞ ƟŵĞƐŵŽƌĞŽŌĞŶƚŚĂŶŽƚŚĞƌ ĞŵƉůŽLJĞĞƐ

dŚĞƌĞƐƵůƚƐƐŚŽǁĂĚĞĮŶŝƚĞŶĞĞĚĨŽƌƐŚĂƉŝŶŐdDͲƉƌĂĐƟĐĞƐƚŽǁĂƌĚƐƚŚĞƐƉĞĐŝĮĐŝŶƚĞƌĞƐƚƐŽĨĂŶŝŶĚŝǀŝĚƵĂůtĞƐƵŐŐĞƐƚŽƌŐĂŶŝnjĂƟŽŶƐƐŚŽƵůĚƌĞĚƵĐĞƚŚĞŝƌŝŶǀĞƐƚŵĞŶƚƐŝŶƐƚĂŶĚͲĂƌĚdDͲƉƌĂĐƟĐĞƐĂŶĚƉƌŽǀŝĚĞŵŽƌĞƌŽŽŵĨŽƌŝŶĚŝǀŝĚƵĂůƐƚŽŵĂŬĞĂƌƌĂŶŐĞŵĞŶƚƐǁŝƚŚƚŚĞŽƌŐĂŶŝnjĂƟŽŶƚŚĂƚƐƵŝƚƚŚĞŝƌŽǁŶƐƉĞĐŝĮĐĚĞǀĞůŽƉŵĞŶƚŶĞĞĚƐ

committed

dŚĞƌĞƐƵůƚƐƐŚŽǁĂĚĞĮŶŝƚĞŶĞĞĚĨŽƌƐŚĂƉŝŶŐdDͲƉƌĂĐƟĐĞƐƚŽǁĂƌĚƐƚŚĞƐƉĞĐŝĮĐŝŶƚĞƌĞƐƚƐŽĨĂŶŝŶĚŝǀŝĚƵĂůtĞƐƵŐŐĞƐƚŽƌŐĂŶŝnjĂƟŽŶƐƐŚŽƵůĚƌĞĚƵĐĞƚŚĞŝƌŝŶǀĞƐƚŵĞŶƚƐŝŶƐƚĂŶĚĂƌĚdDͲƉƌĂĐƟĐĞƐĂŶĚƉƌŽǀŝĚĞŵŽƌĞƌŽŽŵĨŽƌŝŶĚŝǀŝĚƵĂůƐƚŽŵĂŬĞĂƌƌĂŶŐĞŵĞŶƚƐǁŝƚŚƚŚĞŽƌŐĂŶŝnjĂƟŽŶƚŚĂƚƐƵŝƚƚŚĞŝƌŽǁŶƐƉĞĐŝĮĐĚĞǀĞůŽƉŵĞŶƚŶĞĞĚƐ

dŚĞƚŽƉŝĐŽĨŝͲĚĞĂůƐĂůƐŽĐŽŵĞƐǁŝƚŚĂǁĂƌŶŝŶŐ/ƚŝƐŝŵƉŽƌƚĂŶƚƚŽƉĂLJĂƩĞŶƟŽŶƚŽĨĂŝƌŶĞƐƐŝŶƚŚĞĐŽŶƚĞdžƚŽĨŝͲĚĞĂůƐŵƉůŽLJĞĞƐǁŚŽŚĂǀĞŶĞŐŽƟĂƚĞĚƚŚĞŝƌŽǁŶŝͲĚĞĂůĮŶĚƚŚĞƐĞƐŝŐŶŝĮĐĂŶƚůLJĨĂŝƌĞƌƚŚĂŶƚŚĞŝͲĚĞĂůƐŽĨĐŽůůĞĂŐƵĞƐdŚĞƋƵĞƐƟŽŶŝƐŚŽǁŽƌŐĂŶŝnjĂƟŽŶƐĐŽƉĞǁŝƚŚƚŚĞƐĞƐŝƚƵĂƟŽŶƐ&ŽƌĞdžĂŵƉůĞŵĂŶĂŐĞƌƐŵĂLJŶĞĞĚƚŚĞĐĂƉĂďŝůŝƚLJƚŽĚĞĐŝĚĞǁŚĞŶƚŽĂŐƌĞĞŽŶĂŶŝͲĚĞĂůǁŝƚŚĂŶĞŵƉůŽLJĞĞŽƌŶŽƚĂŶĚƚŽĞŶƐƵƌĞƚŚĂƚƚŚĞƌĞĂƐŽŶƐĐĂŶďĞĞdžƉůĂŝŶĞĚĐůĞĂƌůLJƚŽŽƚŚĞƌĞŵƉůŽLJĞĞƐŝŶƚŚĞŽƌŐĂŶŝnjĂƟŽŶ/ŶƚŚŝƐǁĂLJ ŝŶĚŝǀŝĚƵĂůŝnjĂƟŽŶĐĂŶďĞĞŶĐŽƵƌĂŐĞĚƚŽďĞĐŽŵĞƉĂƌƚŽĨƚŚĞĐƵůƚƵƌĞŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶ

,ŽǁĞǀĞƌ ŽƵƌƌĞƐƵůƚƐƐŚŽǁƚŚĂƚŽŶůLJĂĐŽƵƉůĞŽĨŽƌŐĂŶŝnjĂƟŽŶƐ;ůĞƐƐƚŚĂŶϮϬйͿŬŶŽǁǁŚŝĐŚŝͲĚĞĂůƐŚĂǀĞďĞĞŶĂƌƌĂŶŐĞĚǁŝƚŚƚŚĞŝƌĞŵƉůŽLJĞĞƐůŵŽƐƚŶŽŶĞŽĨƚŚĞŽƌŐĂŶŝnjĂƟŽŶƐƉĂƌƟĐŝƉĂƟŶŐŚĂĚĐůĞĂƌŐƵŝĚĞůŝŶĞƐĨŽƌĞdžĂŵƉůĞŽŶǁŚĞŶĂŶĚŚŽǁƚŽĂŐƌĞĞŝͲĚĞĂůƐŽŶŚŽǁƚŽƌĞŐŝƐƚĞƌƚŚĞĂŵŽƵŶƚĂŶĚƚLJƉĞŽĨŝͲĚĞĂůƐĂŶĚǁŚĞƚŚĞƌĂŶĚŚŽǁŝͲĚĞĂůƐƐŚŽƵůĚďĞĨŽůůŽǁĞĚƵƉŽǀĞƌƟŵĞ

KƵƌĂŶĂůLJƐŝƐůĞĂĚƐƵƐƚŽƌĞĐŽŵŵĞŶĚƚŚĂƚŽƌŐĂŶŝnjĂƟŽŶƐƐŚŽƵůĚŐŝǀĞĂƩĞŶƟŽŶƚŽƚŚĞĂĐƟǀĞŵĂŶĂŐĞŵĞŶƚŽĨŝͲĚĞĂůƐĂŶĚƚŽĚĞĐŝĚĞŽŶĂĐůĞĂƌƉƌŽĐĞƐƐƚŽĞŶƐƵƌĞƚŚĞŝƌĨĂŝƌŶĞƐƐdŚĞƌĞŝƐĂůŽƚƚŽŐĂŝŶŝŶĐƵƐƚŽŵŝnjŝŶŐƚŚĞĞŵƉůŽLJŵĞŶƚƌĞůĂƟŽŶƐŚŝƉ

Individual deals are made already in your

There is a lot to gain in managing this process purposively.

improving Talent Management IMPACT in

FIGURE 9. I-DEALS TOPICS

A <Å <ÅÅ

īĞĐƟǀĞĐŽŵŵŝƚŵĞŶƚ ŝƐĂŶĞŵƉůŽLJĞĞ Ɛ ĞŵŽƟŽŶĂůĂƩĂĐŚŵĞŶƚƚŽŝĚĞŶƟĮĐĂƟŽŶǁŝƚŚ ĂŶĚŝŶǀŽůǀĞŵĞŶƚŝŶƚŚĞŽƌŐĂŶŝnjĂƟŽŶ;DĞLJĞƌ ΘůůĞŶϭϵϵϳͿ ǀĂŝůĂďŝůŝƚLJŽĨŶĞƌŐLJŝƐƉĂƌƚŽĨǀŝƚĂůŝƚLJ sŝƚĂůŝƚLJƌĞŇĞĐƚƐƚŚĞƉĞƌĐĞƉƟŽŶŽĨĞŵƉůŽLJĞĞƐ ǁŝƚŚƌĞŐĂƌĚƚŽƚŚĞĚĞŐƌĞĞƚŽǁŚŝĐŚƚŚĞLJĨĞĞů ǀŝŐŽƌ ĂůŝǀĞĂŶĚŚĂǀĞĐŽŶƚƌŽůŽǀĞƌƚŚĞĞŶĞƌŐLJ ŶĞĞĚĞĚƚŽƚĂŬĞĂĐƟŽŶ;ĞŐŽƌĞŶďŽƐĐŚ ϮϬϬϵͿ ŵƉůŽLJĂďŝůŝƚLJƌĞĨĞƌƐƚŽƚŚĞĚĞŐƌĞĞƚŽǁŚŝĐŚ ĞŵƉůŽLJĞĞƐƉĞƌĐĞŝǀĞƚŚĞLJŚĂǀĞƚŚĞ ĐŽŵƉĞƚĞŶĐŝĞƐ;ŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚ ĂďŝůŝƟĞƐͿƚŽƉĞƌĨŽƌŵũŽďƚĂƐŬƐĂŶĚĐĂƌƌLJ ƌĞƐƉŽŶƐŝďŝůŝƟĞƐ;sĂŶĚĞƌ,ĞŝũĚĞΘsĂŶĚĞƌ ,ĞŝũĚĞŶϮϬϬϲͿ /ͲĚĞĂůƐĂƌĞŝŶůŝŶĞǁŝƚŚZŽƵƐƐĞĂƵ;ϮϬϬϭ ϮϬϬϱͿĂŶĚĚĞĮŶĞĚĂƐǀŽůƵŶƚĂƌLJ ƉĞƌƐŽŶĂůŝnjĞĚ ĂŐƌĞĞŵĞŶƚƐŽĨĂŶŽŶͲƐƚĂŶĚĂƌĚŶĂƚƵƌĞƚŚĂƚ ŝŶĚŝǀŝĚƵĂůĞŵƉůŽLJĞĞƐŶĞŐŽƟĂƚĞǁŝƚŚƚŚĞŝƌ ĞŵƉůŽLJĞƌƐǁŝƚŚƌĞŐĂƌĚƚŽƚĞƌŵƐƚŚĂƚďĞŶĞĮƚ ƚŚĞŵďŽƚŚ :ŽďƌĂŌŝŶŐƌĞĨĞƌƐƚŽƚŚĞƉŚLJƐŝĐĂůĂŶĚ ĐŽŐŶŝƟǀĞĐŚĂŶŐĞƐŝŶĚŝǀŝĚƵĂůƐŵĂŬĞŝŶ ƚŚĞƚĂƐŬŽƌƌĞůĂƟŽŶĂůďŽƵŶĚĂƌŝĞƐŽĨƚŚĞŝƌ ǁŽƌŬ;tƌnjĞƐŶŝĞǁƐŬŝΘƵƩŽŶϮϬϬϭͿ KƉƉŽƌƚƵŶŝƚLJƚŽWĞƌĨŽƌŵŝƐƚŚĞƉĞƌĐĞƉƟŽŶ ƚŚĂƚŽŶĞŚĂƐĂŶĂĚĞƋƵĂƚĞŽƉƉŽƌƚƵŶŝƚLJƚŽ ĚĞŵŽŶƐƚƌĂƚĞŽŶĞ ƐŬŶŽǁůĞĚŐĞƐŬŝůůƐĂŶĚ ĂďŝůŝƟĞƐ;^ůĞŝĐŚĞƌ sĞŶŬĂƚĂƌĂŵĂŶŝDŽƌŐĞƐŽŶ ΘĂŵƉŝŽŶϮϬϬϲͿ WƐLJĐŚŽůŽŐŝĐĂůŽŶƚƌĂĐƚƌĞƉƌĞƐĞŶƚƐĂŶ ŝŶĚŝǀŝĚƵĂůƐďĞůŝĞĨƐƌĞŐĂƌĚŝŶŐƚŚĞƚĞƌŵƐĂŶĚ ĐŽŶĚŝƟŽŶƐŽĨĂƌĞĐŝƉƌŽĐĂůĞdžĐŚĂŶŐĞ ĂŐƌĞĞŵĞŶƚďĞƚǁĞĞŶƚŚĞŝŶĚŝǀŝĚƵĂůĂŶĚƚŚĞ ŽƌŐĂŶŝnjĂƟŽŶ;ĞŐZŽƵƐƐĞĂƵϭϵϴϵͿdŚĞ WƐLJĐŚŽůŽŐŝĐĂůŽŶƚƌĂĐƚĐŽŶƐŝƐƚƐŽĨĞŵƉůŽLJĞƌ ŽďůŝŐĂƟŽŶƐĞŵƉůŽLJĞĞŽďůŝŐĂƟŽŶƐĂŶĚ WƐLJĐŚŽůŽŐŝĐĂůŽŶƚƌĂĐƚĞǀĂůƵĂƟŽŶ WƐLJĐŚŽůŽŐŝĐĂůŽŶƚƌĂĐƚĞǀĂůƵĂƟŽŶĐĂŶďĞ ŵĞĂƐƵƌĞĚŝŶƚĞƌŵƐŽĨĨƵůĮůůŵĞŶƚŽƌǀŝŽůĂƟŽŶ ŽĨƚŚĞƌĞĐŝƉƌŽĐĂůŽďůŝŐĂƟŽŶƐĂŶĚƚŚĞďĂůĂŶĐĞ ďĞƚǁĞĞŶĞŵƉůŽLJĞƌĂŶĚĞŵƉůŽLJĞĞ ŽďůŝŐĂƟŽŶƐ

Talent ManagementĐŽŶĐĞƌŶƐƚŚĞĂĚĚŝƟŽŶĂů ŵĂŶĂŐĞŵĞŶƚƉƌŽĐĞƐƐĞƐĂŶĚŽƉƉŽƌƚƵŶŝƟĞƐ ƚŚĂƚĂƌĞŵĂĚĞĂǀĂŝůĂďůĞƚŽĞŵƉůŽLJĞĞƐŝŶƚŚĞ ŽƌŐĂŶŝnjĂƟŽŶǁŚŽĂƌĞĐŽŶƐŝĚĞƌĞĚƚŽďĞ ƚĂůĞŶƚ;ĞŐůĂƐƐϮϬϬϳͿdŚŝƐŵĞĂŶƐ ƐLJƐƚĞŵĂƟĐĂůůLJĂƩƌĂĐƟŶŐŝĚĞŶƟĨLJŝŶŐ ĚĞǀĞůŽƉŝŶŐĞŶŐĂŐŝŶŐƌĞƚĂŝŶŝŶŐĂŶĚ ĚĞƉůŽLJŝŶŐƚŚŽƐĞŝŶĚŝǀŝĚƵĂůƐǁŝƚŚŚŝŐŚ ƉŽƚĞŶƟĂůǁŚŽĂƌĞŽĨƉĂƌƟĐƵůĂƌǀĂůƵĞƚŽƚŚĞ ŽƌŐĂŶŝnjĂƟŽŶ dĂůĞŶƚDĂŶĂŐĞŵĞŶƚƉƌĂĐƟĐĞƐ ;dDͲƉƌĂĐƟĐĞƐͿĂƌĞƚŚĞƐƉĞĐŝĮĐƉƌĂĐƟĐĞƐ ƵƐĞĚƚŽĂƩƌĂĐƚŝĚĞŶƟĨLJ ĚĞǀĞůŽƉĞŶŐĂŐĞ ƌĞƚĂŝŶĂŶĚĚĞƉůŽLJƚĂůĞŶƚĞĚĞŵƉůŽLJĞĞƐ;ĞŐ /WϮϬϬϲͿ Talent Management strategy rĞĨĞƌƐƚŽƚŚĞ ƐƚƌĂƚĞŐLJĂŶŽƌŐĂŶŝnjĂƟŽŶĐŚŽŽƐĞƐƚŽĂƉƉůLJƚŽ ŝƚƐ;ĐƵƌƌĞŶƚĂŶĚĨƵƚƵƌĞͿǁŽƌŬĨŽƌĐĞtŚĞŶ ĂůůĞŵƉůŽLJĞĞƐĂƌĞĐŽŶƐŝĚĞƌĞĚƚŽďĞƚĂůĞŶƚ ĂŶĚĐĂŶĂƉƉůLJĨŽƌƚŚĞƐĂŵĞdDͲƉƌĂĐƟĐĞƐ ƚŚŝƐĂƉƉƌŽĂĐŚŝƐĐĂůůĞĚŝŶĐůƵƐŝǀĞ tŚĞŶ ĂŶŽƌŐĂŶŝnjĂƟŽŶŚĂƐŝĚĞŶƟĮĞĚĂƐƉĞĐŝĮĐ ŐƌŽƵƉŽĨĞŵƉůŽLJĞĞƐǁŝƚŚŝŶƚŚĞŽƌŐĂŶŝnjĂƟŽŶ ĂƐƚĂůĞŶƚƐĂŶĚĐĞƌƚĂŝŶdDͲƉƌĂĐƟĐĞƐĂƌĞ ŽŶůLJĂĐĐĞƐƐŝďůĞĨŽƌƚŚŽƐĞĞŵƉůŽLJĞĞƐƚŚŝƐ ĂƉƉƌŽĂĐŚŝƐĐĂůůĞĚĞdžĐůƵƐŝǀĞ dŚĞĚŝīĞƌĞŶƚ ĂƉƉƌŽĂĐŚĞƐĂƌĞĞdžƉĞĐƚĞĚƚŽŚĂǀĞĚŝīĞƌĞŶƚ ĞīĞĐƚƐĂŶĚŽƵƚĐŽŵĞƐĨŽƌƚŚĞǁŽƌŬĨŽƌĐĞ ;/WϮϬϬϲ^ŽŶŶĞŶďĞƌŐĞƚĂůϮϬϭϬͿ dƵƌŶŽǀĞƌŝŶƚĞŶƟŽŶǁŚĞŶĞŵƉůŽLJĞĞƐ ĐŽŶƐĐŝŽƵƐůLJĂŶĚĚĞůŝďĞƌĂƚĞůLJǁĂŶƚƚŽůĞĂǀĞ ƚŚĞŽƌŐĂŶŝnjĂƟŽŶ;dĞƩΘDĞLJĞƌ ϭϵϵϯͿ Well-being ŝƐĚĞĮŶĞĚĂƐƚŚĞŽǀĞƌĂůůƋƵĂůŝƚ ŽĨĂŶĞŵƉůŽLJĞĞ ƐĞdžƉĞƌŝĞŶĐĞĂŶĚĨƵŶĐƟŽŶŝŶŐ ĂƚǁŽƌŬ;tĂƌƌ ϭϵϴϳͿ

15

Research methoddŚĞƌĞƐĞĂƌĐŚŵŽĚĞůƚŚĂƚŐƵŝĚĞƐƚŚŝƐƐƚƵĚLJŝƐƉƌĞƐĞŶƚĞĚŝŶ&ŝŐƵƌĞϭdŚŝƐƐŚŽǁƐĂůůƚŚĞŵĂŝŶǀĂƌŝĂďůĞƐǁĞŚĂǀĞƚĂŬĞŶŝŶƚŽĂĐĐŽƵŶƚƐŝŶŽƵƌƉƌĞǀŝŽƵƐƐƚƵĚŝĞƐǁĞŝŶǀĞƐƟŐĂƚĞĚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚ/DWdŝŶƌĞůĂƟŽŶƚŽƐĞǀĞƌĂůĞŵƉůŽLJĞĞŽƵƚĐŽŵĞƐdŚĞŵŽĚĞůŝƐďĂƐĞĚŽŶƚŚĞĂƐƐƵŵƉƟŽŶƚŚĂƚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŝŶŇƵĞŶĐĞƐƚŚĞƉƐLJĐŚŽůŽŐŝĐĂůĐŽŶƚƌĂĐƚŝŶĂƉŽƐŝƟǀĞǁĂLJĂŶĚǁŝůůůĞĂĚƚŽĂƉŽƐŝƟǀĞĐŚĂŶŐĞŝŶƚŚĞĚƌŝǀĞƌƐŽĨĞŵƉůŽLJĞĞďĞŚĂǀŝŽƌ dŚĞƌĞƐĞĂƌĐŚŵŽĚĞůŚĂƐĐŚĂŶŐĞĚůŝƩůĞŽǀĞƌƚŚĞLJĞĂƌƐďƵƚŝƐĂĚĂƉƚĞĚƚŽƚĂŬĞĂĐĐŽƵŶƚŽĨĂŶLJƌĞůĞǀĂŶƚǀĂƌŝĂďůĞƐďĞŝŶŐŚŝŐŚůŝŐŚƚĞĚďLJŽƌŐĂŶŝnjĂƟŽŶƐĂŶĚĞdžƉĞƌƚƐŝŶƚŚĞŵĂƌŬĞƚdŚŝƐLJĞĂƌƚŚĞĂĚĚŝƟŽŶƐĂƌĞĂŵŽŶŐŽƚŚĞƌƐũŽďĐƌĂŌŝŶŐŽƉƉŽƌƚƵŶŝƚLJƚŽƉĞƌĨŽƌŵĂǀĂŝůĂďŝůŝƚLJŽĨĞŶĞƌŐLJ;ĂƉĂƌƚŽĨǀŝƚĂůŝƚLJͿĂŶĚĞŵƉůŽLJĂďŝůŝƚLJtĞŚĂǀĞŝŶĐůƵĚĞĚĂůƐŽĂƉƌĞǀŝĞǁŽĨƚŚĞŽƵƚĐŽŵĞƐŽĨƚŚĞĂŶĂůLJƐĞƐŽŶĚŝīĞƌĞŶĐĞƐďĞƚǁĞĞŶƐŝĂŶĂŶĚƵƌŽƉĞĂŶĞŵƉůŽLJĞĞƐŝŶƚŚĞƐĂŵƉůĞ

EŽƚĞƚŚĞŝŵƉůŝĞĚƌĞůĂƟŽŶƐŚŝƉƐŝŶƚŚĞŵŽĚĞů;ĂƐŝŶĚŝĐĂƚĞĚŝŶ&ŝŐƵƌĞϭͿŵĂLJĂůƐŽĂĐĐŽƵŶƚŝŶƌĞǀĞƌƐĞĚĚŝƌĞĐƟŽŶĂůŝƚLJ ƚŚŽƵŐŚƚŚŝƐŝƐŶŽƚĞdžƉĞĐƚĞĚdŚŝƐƌĞǀĞƌƐĞĚĐĂƵƐĂůŝƚLJŝƐƉŽƐƐŝďůLJĚƵĞƚŽƚŚĞĐƌŽƐƐͲƐĞĐƟŽŶĂůĚĞƐŝŐŶŽĨƚŚĞƐƚƵĚLJ ĂŶĚĂĐĐŽƵŶƚƐĨŽƌĂůůĂŶĂůLJƐĞƐŝŶĐůƵĚĞĚ

dĞŶůĂƌŐĞŝŶƚĞƌŶĂƟŽŶĂůŽƌŐĂŶŝnjĂƟŽŶƐƉĂƌƟĐŝƉĂƚĞĚŝŶƚŚŝƐLJĞĂƌ ƐƐƚƵĚLJdŚĞƐĞŽƌŐĂŶŝnjĂƟŽŶƐƌĞƉƌĞƐĞŶƚĂǀĂƌŝĞƚLJŽĨƐĞĐƚŽƌƐƐƵĐŚĂƐďƵƐŝŶĞƐƐƐĞƌǀŝĐĞƐĮŶĂŶĐŝĂůƐĞƌǀŝĐĞƐůŝĨĞƐĐŝĞŶĐĞƐůŽŐŝƐƟĐƐĂŶĚǁŚŽůĞƐĂůĞ

dŚĞŽƌŐĂŶŝnjĂƟŽŶƐŚĂǀĞĂŶĂǀĞƌĂŐĞƐŝnjĞŽĨΕϲϬϬϬ&d Ɛ^ŽŵĞŽƌŐĂŶŝnjĂƟŽŶƐŵĂŝŶůLJ ŽƉĞƌĂƚĞŝŶƚŚĞŝƌŚŽŵĞĐŽƵŶƚƌLJǁŚĞƌĞĂƐŽƚŚĞƌŽƌŐĂŶŝnjĂƟŽŶƐĂƌĞŵŽƌĞŝŶƚĞƌŶĂƟŽŶĂůdŚĞŽƌŐĂŶŝnjĂƟŽŶƐŝŶŽƵƌƐĂŵƉůĞŽƉĞƌĂƚĞŝŶĂŶĂǀĞƌĂŐĞŽĨϮϭĐŽƵŶƚƌŝĞƐ

dŚĞŽƌŐĂŶŝnjĂƟŽŶĂůůĞǀĞůĚĂƚĂǁĂƐĐŽůůĞĐƚĞĚǀŝĂĂŶŽŶůŝŶĞƋƵĞƐƟŽŶŶĂŝƌĞĮůůĞĚŽƵƚďLJƚŚĞdĂůĞŶƚDĂŶĂŐĞŵĞŶƚƌĞƉƌĞƐĞŶƚĂƟǀĞŽĨĞĂĐŚŽƌŐĂŶŝnjĂƟŽŶYƵĞƐƟŽŶƐĐŽǀĞƌĞĚŝƐƐƵĞƐƐƵĐŚĂƐŽƌŐĂŶŝnjĂƟŽŶĂůĐŚĂƌĂĐƚĞƌŝƐƟĐƐĚĞĮŶŝƟŽŶŽĨƚĂůĞŶƚĂƩƌŝƟŽŶƌĂƚĞƐƚŚĞdĂůĞŶƚDĂŶĂŐĞŵĞŶƚͲƉƌĂĐƟĐĞƐŝŶƉůĂĐĞĂŶĚdĂůĞŶƚDĂŶĂŐĞŵĞŶƚƚƌĞŶĚƐĂŶĚƚŚĞŵĞƐ

FIGURE 10. THE RESEARCH MODEL

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dŚĞĞŵƉůŽLJĞĞůĞǀĞůĚĂƚĂǁĂƐĐŽůůĞĐƚĞĚĂůƐŽǀŝĂĂŶŽŶůŝŶĞƋƵĞƐƟŽŶŶĂŝƌĞŵƉůŽLJĞĞƐǁĞƌĞĐůĂƐƐŝĮĞĚďLJƚŚĞŝƌŽǁŶŽƌŐĂŶŝnjĂƟŽŶŝŶƚŽƚǁŽŽƌƚŚƌĞĞĚŝīĞƌĞŶƚŐƌŽƵƉƐŽĨĂƌŽƵŶĚϭϬϬƌĞƐƉŽŶĚĞŶƚƐĞĂĐŚŽŶĞŐƌŽƵƉĐŽŶƐŝƐƚĞĚŽĨĞŵƉůŽLJĞĞƐĐŽŶƐŝĚĞƌĞĚƚŽďĞƚĂůĞŶƚ;ĂƐĚĞĮŶĞĚďLJƚŚĞŽƌŐĂŶŝnjĂƟŽŶͿŽŶĞŐƌŽƵƉĐŽŶƐŝƐƚĞĚŽĨĂƌĞƉƌĞƐĞŶƚĂƟǀĞƐĂŵƉůĞŽĨŽƚŚĞƌĞŵƉůŽLJĞĞƐĂŶĚǁŚĞŶĂǀĂŝůĂďůĞĂŶŽƚŚĞƌŐƌŽƵƉĐŽŶƐŝƐƚĞĚŽĨĞdžƚĞƌŶĂůĞŵƉůŽLJĞĞƐ^ĂŵƉůĞƐŽĨĞĂĐŚŐƌŽƵƉǁĞƌĞƌĂŶĚŽŵůLJƐĞůĞĐƚĞĚďLJƚŚĞƉĂƌƟĐŝƉĂƟŶŐŽƌŐĂŶŝnjĂƟŽŶƐůůƌĞƐƉŽŶĚĞŶƚƐĮůůĞĚŽƵƚƚŚĞƐĂŵĞƋƵĞƐƟŽŶŶĂŝƌĞĂůƚŚŽƵŐŚƚŚĞLJĚŝĚŶŽƚŬŶŽǁƚŽǁŚŝĐŚŐƌŽƵƉƚŚĞLJďĞůŽŶŐĞĚ

dŚĞŽǀĞƌĂůůƌĞƐƉŽŶƐĞƌĂƚĞǁĂƐϱϳйǁŝƚŚĂƚŽƚĂůŽĨϭϮϴϬƌĞƐƉŽŶĚĞŶƚƐĨƌŽŵƵƌŽƉĞĂŶŽƌŐĂŶŝnjĂƟŽŶƐĂŶĚϳϭϳƌĞƐƉŽŶĚĞŶƚƐĨƌŽŵƐŝĂŶŽƌŐĂŶŝnjĂƟŽŶƐDŽƐƚĞŵƉůŽLJĞĞƐǁĞƌĞŵĂůĞ;ϲϱйͿĂŶĚŚŝŐŚůLJĞĚƵĐĂƚĞĚ;ϳϳйͿĂŶĚŚĂĚĂƉĞƌŵĂŶĞŶƚĐŽŶƚƌĂĐƚ;ϵϯйͿĂƐĞĚŽŶƚŚĞŽƌŐĂŶŝnjĂƟŽŶ ƐƐƉĞĐŝĮĐĚĞĮŶŝƟŽŶŽĨƚĂůĞŶƚϰϭйŽĨƚŚĞƌĞƐƉŽŶĚĞŶƚƐǁĞƌĞĐŽŶƐŝĚĞƌĞĚďLJƚŚĞƉĂƌƟĐŝƉĂƟŶŐŽƌŐĂŶŝnjĂƟŽŶƐĂƐƚĂůĞŶƚƐĂŶĚϱϵйĂƐŽƚŚĞƌĞŵƉůŽLJĞĞƐ

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Key references ůĂƐƐ;ϮϬϬϳͿdĂůĞŶƚŵĂŶĂŐĞŵĞŶƚDĂdžŝŵŝƐŝŶŐƚĂůĞŶƚĨŽƌĨƵƚƵƌĞƉĞƌĨŽƌŵĂŶĐĞ >ŽŶĚŽŶh<ŚĂƌƚĞƌĞĚDĂŶĂŐĞŵĞŶƚ/ŶƐƟƚƵƚĞ ůĂƵW D;ϭϵϲϰͿdžĐŚĂŶŐĞĂŶĚƉŽǁĞƌŝŶƐŽĐŝĂůůŝĨĞEĞǁzŽƌŬtŝůĞLJ ŚĞĞƐĞW dŚŽŵĂƐZ:ΘƌĂŝŐ;ϮϬϬϴͿdŚĞƚĂůĞŶƚƉŽǁĞƌĞĚŽƌŐĂŶŝnjĂƟŽŶ ^ƚƌĂƚĞŐŝĞƐĨŽƌŐůŽďĂůŝnjĂƟŽŶdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĂŶĚŚŝŐŚƉĞƌĨŽƌŵĂŶĐĞ>ŽŶĚŽŶh< <ŽŐĂŶWĂŐĞ>ŝŵŝƚĞĚ /W;ϮϬϬϲͿZĞŇĞĐƟŽŶƐŽŶdĂůĞŶƚDĂŶĂŐĞŵĞŶƚŚĂŶŐĞĂŐĞŶĚĂ>ŽŶĚŽŶh< ŚĂƌƚĞƌĞĚ/ŶƐƟƚƵƚĞŽĨWĞƌƐŽŶŶĞůĂŶĚĞǀĞůŽƉŵĞŶƚ /W;ϮϬϬϳͿdĂůĞŶƚŵĂŶĂŐĞŵĞŶƚ>ŽŶĚŽŶh<ŚĂƌƚĞƌĞĚ/ŶƐƟƚƵƚĞŽĨWĞƌƐŽŶŶĞůĂŶĚ ĞǀĞůŽƉŵĞŶƚ ŽƌĞŶďŽƐĐŚ>;ϮϬϬϵͿDĂŶĂŐĞŵĞŶƚďLJsŝƚĂůŝƚLJdžĂŵŝŶŝŶŐƚŚĞĐƟǀĞtĞůůͲďĞŝŶŐĂŶĚ WĞƌĨŽƌŵĂŶĐĞKƵƚĐŽŵĞƐŽĨ,ŝŐŚWĞƌĨŽƌŵĂŶĐĞtŽƌŬWƌĂĐƟĐĞƐĂƚƚŚĞtŽƌŬhŶŝƚ>ĞǀĞů ŝƐƐĞƌƚĂƟŽŶdŝůďƵƌŐdŝůďƵƌŐhŶŝǀĞƌƐŝƚLJ &ƌĞĞƐĞ;ϮϬϬϳͿKƌŐĂŶŝnjĂƟŽŶĂůĐŚĂŶŐĞĂŶĚƚŚĞĚLJŶĂŵŝĐƐŽĨƉƐLJĐŚŽůŽŐŝĐĂůĐŽŶƚƌĂĐƚƐ ůŽŶŐŝƚƵĚŝŶĂůƐƚƵĚLJŝƐƐĞƌƚĂƟŽŶdŚĞEĞƚŚĞƌůĂŶĚƐdŝůďƵƌŐhŶŝǀĞƌƐŝƚLJ DĞLJĞƌ :W ΘůůĞŶE:;ϭϵϵϳͿŽŵŵŝƚŵĞŶƚŝŶƚŚĞǁŽƌŬƉůĂĐĞdŚĞŽƌLJ ƌĞƐĞĂƌĐŚĂŶĚ ĂƉƉůŝĐĂƟŽŶdŚŽƵƐĂŶĚKĂŬƐ^ĂŐĞ ZŽƵƐƐĞĂƵD;ϭϵϴϵͿWƐLJĐŚŽůŽŐŝĐĂůĂŶĚŝŵƉůŝĞĚĐŽŶƚƌĂĐƚƐŝŶŽƌŐĂŶŝnjĂƟŽŶƐ ŵƉůŽLJĞĞZĞƐƉŽŶƐŝďŝůŝƟĞƐĂŶĚZŝŐŚƚƐ:ŽƵƌŶĂůϮ;ϮͿϭϮϭͲϭϯϵ ZŽƵƐƐĞĂƵD;ϮϬϬϭͿdŚĞŝĚŝŽƐLJŶĐƌĂƟĐĚĞĂů&ůĞdžŝďŝůŝƚLJǀĞƌƐƵƐĨĂŝƌŶĞƐƐ KƌŐĂŶŝnjĂƟŽŶĂůLJŶĂŵŝĐƐϮϵϮϲϬͲϮϳϭ ZŽƵƐƐĞĂƵD;ϮϬϬϱͿ/ͲĚĞĂůƐ/ĚŝŽƐLJŶĐƌĂƟĐĚĞĂůƐĞŵƉůŽLJĞĞƐďĂƌŐĂŝŶĨŽƌƚŚĞŵƐĞůǀĞƐ EĞǁzŽƌŬEz D^ŚĂƌƉĞ ^ŽŶŶĞŶďĞƌŐD;ϮϬϬϲͿ dŚĞƐŝŐŶĂůŝŶŐĞīĞĐƚŽĨ,ZDŽŶWƐLJĐŚŽůŽŐŝĐĂůŽŶƚƌĂĐƚƐŽĨ ĞŵƉůŽLJĞĞƐŵƵůƟͲůĞǀĞůƉĞƌƐƉĞĐƟǀĞŝƐƐĞƌƚĂƟŽŶZŽƩĞƌĚĂŵƌĂƐŵƵƐZĞƐĞĂƌĐŚ /ŶƐƟƚƵƚĞŽĨDĂŶĂŐĞŵĞŶƚ ^ŽŶŶĞŶďĞƌŐDΘsĂŶŝũĚĞƌǀĞůĚs ;ϮϬϭϭͿdĂůĞŶƚ<ĞLJŝŶŐƌĞĚŝĞŶƚƐ/ŶƚĞƌŶĂůƌĞƉŽƌƚ ĐĐĞŶƚƵƌĞϮϬϭϬ ^ŽŶŶĞŶďĞƌŐDΘsĂŶƌĞƵŬĞůĞŶ:;ϮϬϭϮͿtŚĂƚĞǀĞƌLJŵĂŶĂŐĞƌŶĞĞĚƐƚŽŬŶŽǁ ĞǀĞŶƚĞƌ<ůƵǁĞƌ sĂŶĚĞƌ,ĞŝũĚĞDΘsĂŶĚĞƌ,ĞŝũĚĞŶ/:D;ϮϬϬϲͿĐŽŵƉĞƚĞŶĐĞͲďĂƐĞĚĂŶĚ ŵƵůƟͲĚŝŵĞŶƐŝŽŶĂůŽƉĞƌĂƟŽŶĂůŝnjĂƟŽŶĂŶĚŵĞĂƐƵƌĞŵĞŶƚŽĨĞŵƉůŽLJĂďŝůŝƚLJ,ƵŵĂŶ ZĞƐŽƵƌĐĞDĂŶĂŐĞŵĞŶƚϰϱϯϰϰϵͲϰϳϲ tĂƌƌ W ;ϭϵϴϳͿtŽƌŬhŶĞŵƉůŽLJŵĞŶƚĂŶĚŵĞŶƚĂůŚĞĂůƚŚKdžĨŽƌĚůĂƌĞŶĚŽŶWƌĞƐƐ tƌnjĞƐŶŝĞǁƐŬŝΘƵƩŽŶ:;ϮϬϬϭͿƌĂŌŝŶŐĂũŽďZĞǀŝƐŝŽŶŝŶŐĞŵƉůŽLJĞĞƐĂƐ ĂĐƟǀĞĐƌĂŌĞƌƐŽĨƚŚĞŝƌǁŽƌŬĐĂĚĞŵLJŽĨDĂŶĂŐĞŵĞŶƚZĞǀŝĞǁϮϲϮϭϳϵͲϮϬϭ

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tĞǁŽƵůĚďĞŵŽƌĞƚŚĂŶŚĂƉƉLJƚŽƉƌŽǀŝĚĞLJŽƵǁŝƚŚŵŽƌĞĚĞƚĂŝůƐŽĨƚŚŝƐƐƚƵĚLJ ƚŚĞŝŵƉĂĐƚŽŶLJŽƵƌdĂůĞŶƚDĂŶĂŐĞŵĞŶƚĂƉƉƌŽĂĐŚĂŶĚĂůůŽƵƌŽƚŚĞƌĂƐƐĞƚƐ

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