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Roadmap for Wisdomsourcing Strategy Projects. Copyright 2009. Dr. Rod King http://tradeoffmap.ning.com [email protected] http://twitter.com/RodKuhnKing
THE WISDOMSOURCING ROADMAP
10 Steps for Collaboratively Developing Disruptive Innovation/Blue Ocean Strategies that Improve the Customer Experience of Tools (PRODUCTS, SERVICES, BUSINESSES, AND PLACES)
0. GIVEN TOOL, SITUATION, AND SCOPE Describe the given tool/theme, objectives, existing situation, customer pain, delight, and scope as well as desired results and opportunities of the project. Then, form Wisdomsourcing Team that is well diversified.
1. COLLECTION OF ALTERNATIVE TOOLS IN SECTOR Collect names, locations, and areas of specialty (niches/categories) of existing sources that feature process, activity, or theme of the given tool.
2. ORGANIZATION AND SHORTLISTING OF TOOLS Classify each tool as a low‐end (commodity), mid‐range, high‐end (exclusive), or extraordinary product/service. Identify trends or patterns in evolution of the tool.
3. CUSTOMER EXPERIENCE REQUIREMENTS Observe and describe elements or factors of customer pain as well as delight. Allocate scores (weights) to the elements or factors of customer pain and delight.
4. ORGANIC WISDOMSOURCING Complete the Organic Wisdomsourcing Questionnaire. Then, score each generated idea, strategy, or tactic according to level of customer pain and delight.
5. SYSTEMATIC WISDOMSOURCING Complete the Systematic Wisdomsourcing Questionnaire. Then, score each generated idea, strategy, or tactic according to level of customer pain and delight.
6. CUSTOMER EXPERIENCE SEGMENTATION, GOALS, AND ANALYSIS Analyze and synthesize results of *Organic* Wisdomsourcing Questionnaire. Analyze and synthesize results of *Systematic* Wisdomsourcing Questionnaire.
7. TRADE‐OFF STRATEGY PROFILE (CANVAS) Prepare Trade‐off Strategy Profile (Canvas) for Disruptive Innovation/Blue Ocean strategy that provides an uncontested customer experience.
8. VALUE CHAIN DASHBOARD AND BUSINESS MODEL INNOVATION Develop Value Chain Dashboard as well as business model for Disruptive Innovation/Blue Ocean strategy.
9. PROTOTYPING/IMPLEMENTATION
