32
的 的的的的的的的的的的的 2 的的的的 D的 的的的的的 (的 的的的:2) please collect the boarding pass at check in counter 的的的的的的的的的的的的的 2 的的的的 D的 Chị Hương & anh Vũ - has pre-printed all our boarding passes for us us already Chị Hương & anh Vũ they have done the check in for us already I have just done online check in for you and your VIetnamese partners for flight Dubai -Hongkong on 14OCT. Pls visit www.cathaypacific.com to print your boarding pass or you can pick up it when you drop bag at Dubai International airport. Following are guidelines steps to follow International Airport 的的的的的 , D island Step 1: Print Boarding Pass Print it online OR Pick it up at the Self Check-In Bag Drop Counter Step 2: Have Bags to check in? Drop bags at the Self Check-In Bag Drop Counter at Dubai International Airport Terminal 1, Area C, Row 5 at least 75 minutes before departure. No Bags to check in? Proceed directly to the gate and present your travel documents for checking at least 30 mins before Departure

的 辦理登機手續櫃檯將設於2號航站樓

Embed Size (px)

Citation preview

Page 1: 的 辦理登機手續櫃檯將設於2號航站樓

的 辦理登機手續櫃檯將設於 2號航站樓,D區。國際線航廈 (出 發航站:2)please collect the boarding pass at check in counter

們的辦理登機手續櫃檯將設於 2號航站樓,D島Chị Hương & anh Vũ - has pre-printed all our boarding passes for us us already

Chị Hương & anh Vũ they have done the check in for us already

I have just done online check in for you and your VIetnamese partners for  flight Dubai -Hongkong on 14OCT. Pls visit www.cathaypacific.com to print your boarding pass or  you can pick up it when you drop bag at Dubai International airport. Following are guidelines steps to follow  International Airport 二號航站樓 , D 島 island  Step 1:Print Boarding Pass Print it online ORPick it up at the Self Check-In Bag Drop Counter  Step 2:  Have Bags to check in?  Drop bags at the Self Check-In Bag Drop Counter at Dubai International Airport Terminal 1, Area C, Row 5 at least 75 minutes before departure.    No Bags to check in?  Proceed directly to the gate and present your travel documents for checking at least 30 mins before Departure    Have good trip back to HongKong  

* Score/Req: 6.7/5.0] RE: Request for pre-check-in and advanced seats assignment KA296/Mar 19 (Rloc: 3Y29UO/REF. 3Y29UO

Page 2: 的 辦理登機手續櫃檯將設於2號航站樓

Nguyen Thanh HuongAirport Services Manager Dragonair Tel: 844 38865241  Fax: 844 38865242E-mail: [email protected]

they have done the check in for us already

Su phu oi! Em lai lam phien, nho su phu giup em  (統計表:16); time 7:30  七時三十分 7:30; (成人/ Adult: 8 + 小童/Child: 2) , Ms.Thanh  Huong H/P: 0903401747 (國泰航空公司 -航空站主任),  nho su phu giup em voi a! Thank you So Much ! 感謝

Giup em 嬰兒食品(baby food): 2

Dear Mr. Danny, Tomorrow, Mr. Vu - Airport will Pre –Check - in for Mr. NAGANUMA KOICHI & Mr. MIYAZAWA TSUYOSHI at Business Counter of No 31.  & will block will block 3 seats for our guests.  If they need any assistant pls call Mr. Vu H/P: 01215180605 or Duty No. 0906063188. Thank you for your kind attention  

Dear Mr. Danny, Tomorrow, Mr. Vu - Airport will Pre –Check - in for Mr. NAGANUMA KOICHI & Mr. MIYAZAWA TSUYOSHI at Business Counter of No 31.  & will block will block 3 seats for our guests.  (Mr. Vu H/P: 01215180605 or Duty No. 0906063188. )Thank you for your kind attention  

25 passengers

Re: Request for pre-check-in and advanced sear assignment

I would like to request for pre-check-in in the Business Class counter and advanced seat assignment for Mr. XXX. His itinerary is shown below. (… for the group whose itinerary is shown below). For the seat assignment of Mr. XX, we would like to request for a window seat after the first row (for a seat on the first row), if these are still available. all charges will be paid by Cathay Pacificthe room will be paid by Cathay Pacific while all others like laundry, telephone bills and minibar will be charged to the guest’s accountall bills will be charged to the guest’s account  On 16 July 2012, our Company President, DR. CHAN TUNG and his wife MS. LEUNG PUI NGOR, checked in at the Hong Kong International Airport for their Hong Kong- Hanoi flight VN593. They were holding ticket numbers 7389468147598 and 7389468147599 with Reservation Code EYWBPN

Request for pre-check-in and advanced sear assignment assistance

Page 3: 的 辦理登機手續櫃檯將設於2號航站樓

Our boss, Dr. Chan Tung, who is the President of the Board of the Tung Shing Group of Companies and his are friends will be taking the KA296 flight to Hong Kong on Jun22. We would greatly appreciate it if you can extend to us the following favors:

airline agent would escort him to the gate,

escort. him.to.the.boarding.area.oPre-check Subject; Request for assistance for Mr. ZadigRequest for  Pre- check in assistance for Mr. ZadigRequest for  advanced seat assignment assistance for codePre- check in assistance for Mr. ZadigOur boss. Mr. Zadig, who is the Chairman of the Board of the Tung Shing Group of Companies will be taking the XXX flight to Hanoi on xxxx. We would greatly appreciate it if you can extend to him the following favors:

a. Pre-check-in on a front aisle seatb. Provide staff to escort him to the lounge

We hope that you can accommodate our request, and we are very thankful for your continuing assistance to us.

a. Pre-check-in on the front seats rowb. Please help to take care them thanks.c. Provide ground staff to escort him to the lounge

, pls help to take good care of him

We hope that you can accommodate our request, and we are very thankful for your continuing assistance to us. 

pre-check-in and advanced seat assignment

Dear Vu

We would like to request for pre-check-in and advanced seat assignment for the group whose itinerary is shown below.   KA 296/22Jun 10:35am to HKG

Code:  42KAMZ  

1. Dr. CHAN/ TUNG  2. Mr. LEE/ YIU FAI

4I3CBU  3. Mr. HUI/ CHEE MING

4XCHH9   4. Mr. CHAN KIN  5. Mr. MAN WHI CHUNG

Page 4: 的 辦理登機手續櫃檯將設於2號航站樓

6. Mr. TANG MOON KEUNG 7. Mr. AU HENRY TAI KWAN

4XKDHB 8. Mr. LEUNG/FUKCHAK 9. Mr. LO/SUNHO10. Mr. YU/KWANHING 11. Mr. OR/WAISHUNMR 12. Mr. WONG/WAIMANMR 13. Mr. MA/CHINGYUKMR 14. Mr. WU/WINGSHINGMR

4XGXUU15. Mr.LEE/SHIUMAN  16. Mr. WONG/YATMAN  17. Mr. LEE/CHINMAN 18. Mr. HO/CHICHEONG 19. Mr. LAI/CHIKEUNG 20. Mr. WONG/KWOKCHEONG  21. Mr. WONG/CHIKWAI

Thanks so much for your help.

Dear Ms.Hong Anh,

Further to my request on the phone. Pls could you help to reserve a single room with breakfast for our Regional Manager, who comes to work with our office here on 17Sep. The detail as following:

Nam: Wilson YamCheck in : 17SepCheck out: 18SepNo. Of night: 01Check in time : after 21h00

As he is our big boss, pls help to take good care of him and kindly consider to upgrade him to higher grade to show our respectation.

Thank you very much

Yours,

 escort him to the gateNghiem Tuan AnhDistrict Cargo ManagerCathay Pacific Airways, Hanoi

Nguyen Thanh HuongAirport Services Manager Dragonair 

Page 5: 的 辦理登機手續櫃檯將設於2號航站樓

Tel: 844 38865241  Fax: 844 38865242

Hanoi - Noi Bai International Airport

Check-in Counter:

Terminal 2, Area DBusiness Class: D1Economy Class: D3-D5Self check-in bag drop: D2

(Check-in counters are closed punctually 40 minutes before scheduled departure time)

Dragon AirCheck-in CounterBusiness check-in counters from 22-25Economy check-in counters from 18-21

Effective 31 December 2014, our check-in counters will move to Terminal 2, Area D.

Business Class: D1Economy Class: D3-D5Self check-in bag drop: D2

Opening hours2 hours and 30 minutes prior to scheduled departure time(Check-in counters are closed punctually 40 minutes before scheduled departure time)Check-in Counter:Check-in counters in Lobby BBusiness Class: counter 31Self Check-in Bag Drop: counter 32Economy Class: counters 33-35KA294: counters 9-13Effective 31 December 2014, our check-in counters will move to Terminal 2, Area D.

Business Class: D1Economy Class: D3-D5Self check-in bag drop: D2

Opening hours2 hours and 30 minutes prior to scheduled departure time(Check-in counters are closed punctually 40 minutes before scheduled departure time)河內 - 內牌國際機場辦理登機手續櫃檯

機場櫃台位於 B大堂商務客艙:31號櫃檯「自助登機行李寄艙」:32號櫃檯經濟客艙:33-35號櫃檯KA294: 9-13號櫃檯

Page 6: 的 辦理登機手續櫃檯將設於2號航站樓

由 2014年 12月 31日起,我們的辦理登機手續櫃檯將設於 2號航站樓,D區。商務客艙:D1號櫃檯經濟客艙:D3-D5號櫃檯自助登機行李寄艙:D2號櫃檯

開放時間航班啟航 2小時 30分鐘前

(辦理登機櫃檯將準時於航班預定出發時間 40分鐘前停止服務)VN Lounge (Airside)

開放時間: 0600 - 0130

Page 7: 的 辦理登機手續櫃檯將設於2號航站樓

many thanks for your help 

Code:  42KAMZ  

3. Dr. CHAN/ TUNG  4. Mr. LEE/ YIU FAI

4I3CBU  4. Mr. HUI/ CHEE MING

4XCHH9   8. Mr. CHAN KIN  9. Mr. MAN WHI CHUNG 10. Mr. TANG MOON KEUNG 11. Mr. AU HENRY TAI KWAN

4XKDHB 15. Mr. LEUNG/FUKCHAK 16. Mr. LO/SUNHO17. Mr. YU/KWANHING 18. Mr. OR/WAISHUNMR 19. Mr. WONG/WAIMANMR 20. Mr. MA/CHINGYUKMR 21. Mr. WU/WINGSHINGMR

4XGXUU22. Mr.LEE/SHIUMAN  23. Mr. WONG/YATMAN  24. Mr. LEE/CHINMAN 25. Mr. HO/CHICHEONG 26. Mr. LAI/CHIKEUNG 27. Mr. WONG/KWOKCHEONG  28. Mr. WONG/CHIKWAI

many thanks for your help The amount of money spent by the organizers on security was cut from Yao Ming's endorsement contract. In other words, Yao Ming was paying for the security guards.The amount of money spent by the organizers on security was cut from Yao Ming's endorsement contract. In other words, Yao Ming was paying for the security guards. 

Mr. Chan Kin  - ETKT 160 6539040346Mr. Man Whi Chung - ETKT 160 6539040347Mr. Tang Moon Keung - ETKT 160 6539040348Mr. Au Henry Tai Kwan - ETKT 160 6539040349Code:  4XCHH9   ( 4 paxs)

Page 8: 的 辦理登機手續櫃檯將設於2號航站樓

KA 296/22Jun 10:35am to HKG

Code + ETKTNo.. 42KAMZ  (160 6539032403/04)

5. Dr. CHAN/ TUNG  CX. 10000995266. Mr. LEE/ YIU FAI AM. 1614005650

4I3CBU  5. Mr. HUI/ CHEE MING CX1006643868

4XCHH9   (160 6539040346-49)12. Mr. CHAN KIN  13. Mr. MAN WHI CHUNG 14. Mr. TANG MOON KEUNG 15. Mr. AU HENRY TAI KWAN

4XKDHB (160 6539040335-41)22. Mr. LEUNG/FUKCHAK 23. Mr. LO/SUNHO AM.101404551824. Mr. YU/KWANHING CX155692406925. Mr. OR/WAISHUNMR CX151065414626. Mr. WONG/WAIMANMR AM153836094127. Mr. MA/CHINGYUKMR CX100326679828. Mr. WU/WINGSHINGMR

4XGXUU (160 6539040328-34)29. Mr.LEE/SHIUMAN  AM161400565030. Mr. WONG/YATMAN  CX100480384831. Mr. LEE/CHINMAN 32. Mr. HO/CHICHEONG 33. Mr. LAI/CHIKEUNG 34. Mr. WONG/KWOKCHEONG  35. Mr. WONG/CHIKWAI

As he is our big boss, pls help to take good care of him and kindly consider to upgrade him to higher grade to show our respectation.

Many thanks for your email. We’ll pre-checked in for the group  accordingly. We’ve also reserved sets together in front and near the aisle for Mr Chan and his wife.We will arrange designated counter for them when they arrive at the airport.

escort him to the airline's gate.

Please can you allow the below 3 pax (from Tung Shing Group) to check in at SGN APT CX business class counter for your flight tomorrow morning CX766/15May? 

perjohn wrote:

It is interesting that Jeremy Lin has body guards while Yao Ming does not, when Yao

Page 9: 的 辦理登機手續櫃檯將設於2號航站樓

Ming is more of a national treasure and wealthier than Jeremy Lin. Yao Ming must be trying to save some money.

Don't waste the blue fonts.

Did you know Jeremy Lin or Yao Ming did not have to spend a dime to hire body guards, cos alot of times it was the organizers of the event that were hiring and sending the body guards to protect their VIPs/Guests of Honor ???

The amount of money spent by the organizers on security was cut from Yao Ming's endorsement contract. In other words, Yao Ming was paying for the security guards. It is interesting that Jeremy Lin has body guards while Yao Ming does not, when Yao Ming is more of a national treasure and wealthier than Jeremy Lin. Yao Ming must be trying to save some money.

Don't waste the blue fonts.

Did you know Jeremy Lin or Yao Ming did not have to spend a dime to hire body guards, cos alot of times it was the organizers of the event that were hiring and sending the body guards to protect their VIPs/Guests of Honor ??? s JLin flying business or first class? How come he has these airline stewardesses following and protecting him?

HOW can those air stewardess PROTECT Jeremy???

Jeremy has bodyguards protecting him.

And I don't think those are air stewardess serving on China Airlines flights. Proabably they are just China Airlines customer services representatives/air stewardesses (ground service 地勤人员 ) serving in the VIP lounge. As courtesy, they just escorted Jeremy to the departing gate to send him off.

Page 10: 的 辦理登機手續櫃檯將設於2號航站樓

It is interesting that Jeremy Lin has body guards while Yao Ming does not, when Yao Ming is more of a national treasure and wealthier than Jeremy Lin. Yao Ming must be trying to save some money. HOW can those air stewardess PROTECT Jeremy???

Jeremy has bodyguards protecting him.

And I don't think those are air stewardess serving on China Airlines flights. Proabably they are just China Airlines customer services representatives/air stewardesses (ground service 地勤人员 ) serving in the VIP lounge. As courtesy, they just escorted Jeremy to the departing gate to send him off.

Is JLin flying business or first class? How come he has these airline stewardesses following and protecting him?Is JLin flying business or first class? How come he has these airline stewardesses following and protecting him?

HOW can those air stewardess PROTECT Jeremy???

Jeremy has bodyguards protecting him.

And I don't think those are air stewardess serving on China Airlines flights. Proabably they are just China Airlines customer services representatives/air stewardesses (ground service 地勤人员 ) serving in the VIP lounge. As courtesy, they just escorted Jeremy to the departing gate to send him off.

Posts: 474Location: Cloud nineJoined: Wed Nov 05, 2003 10:26 pm PRYUEN is right. As first class or VIP customers, most airlines will provide ground staff to escort passengers to the plane. In the case of Lufthansa, they even provide first class pax a ride in a Porsche accross the tamac directly to the plane, bypassing the gate altogether.

Guys, please stop calling the flight attendants as stewardesses, that's so yesteryear when FAs main duty is to serve. No one calls them by that nomenclature anymore. Nowadays, all you'll hear is "our primary duty is for your safety" LOL. But if you are flying premium cabins (biz or first) on carriers other than US based, you'll still get treated very nicely.

Page 11: 的 辦理登機手續櫃檯將設於2號航站樓

Posts: 474Location: Cloud nineJoined: Wed Nov 05, 2003 10:26 pm PRYUEN is right. As first class or VIP customers, most airlines will provide ground staff to escort passengers to the plane. In the case of Lufthansa, they even provide first class pax a ride in a Porsche accross the tamac directly to the plane, bypassing the gate altogether.

Guys, please stop calling the flight attendants as stewardesses, that's so yesteryear when FAs main duty is to serve. No one calls them by that nomenclature anymore. Nowadays, all you'll hear is "our primary duty is for your safety" LOL. But if you are flying premium cabins (biz or first) on carriers other than US based, you'll still get treated very nicely.

At the Airport

On the day of your travel, we recommend that you are at the airport at least 3 hours before your departure time. For more information contact MEAG Special Services at Beirut-Rafic Hariri International Airport Tel:+961 (0)1 622773 / 623773 ; E-mail: [email protected]

Unaccompanied minors (UM)

Children under 5 years of age will not be accepted for travel unaccompanied on board MEA flights. A special Escort (MEA flight attendant) is required, and a special charge applies.

Children from 5 to 11 years old inclusive traveling unaccompanied: a special UM handling is obligatory, and a special charge applies.

Upon request, UM handling can be offered by MEA against a charge for minors between 12 and 16 years old.

In all cases, unaccompanied children handling cannot be provided on flights not operated by MEA.

What you need to know:

When purchasing the ticket you will be given a UM wallet, which your child will need to carry throughout his journey. This wallet will contain all necessary travel documents ( ticket, passport etc...)

Our staff will fill-in an UM Handling advice specifying child’s name and address, telephone numbers of the persons responsible for escorting the child to Airport of departure and picking him up at Airport of destination.

Who will look after your child:

MEA Special Care team at Beirut Airport and our staff at outstations will take charge of your child and look after him/her until aircraft departure.On board , our flight attendants will ensure UM is cared for and given the preassigned seat. At the airport of destination, our ground staff will accompany and hand over your child to the person designated by you .

Page 12: 的 辦理登機手續櫃檯將設於2號航站樓

P.S.:

Child meal and other special meals are available upon request. For more information, contact MEA sales offices worldwide or e-mail MEA Special Services Unit (Call Center): [email protected] is advisable that parents or guardian do not leave airport before flight departure.

Pregnant women

In case of pregnancy you will be accepted up to and including 34th week of pregnancy. Please make necessary booking and handling arrangements with our Sales Offices well ahead of time.

For Pregnancy beyond 34 weeks, mothers may be accepted provided a written certificate from attending physician that affirms no medical objection against that particular journey

Physically Challenged

Flight Booking and Reservations

Upon completing your reservation, and in case you need special assistance during your journey, you are required to notify your booking office (either travel agency, MEA sales offices, or MEA Call Center: +961 (0)1 629999; E-mail: [email protected] ) at least 48 hours prior to your departure. In case no such notification is made in advance, MEA and its contracted service providers will not be able to provide you with the required assistance.

At the Airport

On the day of your travel, we recommend that you are at the airport at least 3 hours before your departure time. For more information contact MEAG Special Services at Beirut-Rafic Hariri International Airport Tel:+961 (0)1 622773 / 623773 ; E-mail: [email protected]

Passengers With Reduced Mobility

Upon your request, MEA will provide you with a wheelchair free of charge. Please make sure you inform us of this either during or after booking.

Requests should specify whether the passenger is self-reliant and able to travel alone and meet the safety requirement. If not, the passenger should be accompanied by another person.

Whenever a wheelchair is requested, the nature of illness or nature of disability must be clearly advised.

If you want to take your own collapsible wheelchair with you, your wheelchair will be carried in the baggage hold free of charge.

Page 13: 的 辦理登機手續櫃檯將設於2號航站樓

Personal Wheelchairs

If you supply your own wheelchair, you must notify us and specify its size, weight and specifications at least 48 hours before Departure.

Wheelchairs that are battery-driven with leak proof wet batteries must be checked as luggage for safety reasons.

If the wheelchair is equipped with dry cell batteries, the batteries have to be disconnected before check-in or boarding.

Service Onboard

During the flight, our flight attendants will assist passengers with reduced mobility as much as they can. Please note, that our flight attendants cannot carry or lift passengers or provide nursing service.

Travelling Companions

An accompanying person is required in case a person requires individual nursing or care during the flight, or in case the passenger is not self-reliant and cannot meet the safety requirement.

Stretcher & Extra Oxygen

Passengers who can only travel on a lying position and cannot use normal aircraft seat due to medical situation, can request to travel on a stretcher.

To be requested at least 48 hours prior to departure at the booking stage Medical form shall be obtained from MEA sales offices or [email protected] This form must be filled and signed by the patient’s doctor and must be approved by

MEA doctor through special services unit.

BLIND (or Visually Impaired Passenger) / DEAF (or Hearing Impaired Passenger)

No medical clearance is required. Can travel alone or accompanied by his/her seeing dog. The seeing eye dog will be carried with passenger in the cabin free of charge with no

limitation on its weight or size. MEA must be notified at least 48 hours prior to departure in order to notify captain and

crew on board.

Page 14: 的 辦理登機手續櫃檯將設於2號航站樓

Passenger with Cognitive Disabilities (or Mentally ill Passenger)

Medical clearance is required indicating if he/she can travel alone or must be accompanied.

MEA must be notified at least 48 hours prior to departure in order to notify airports, Captain and Crew on board.

Transportation of live animalsTransportation of live animals: Cats & Dogs (PETS) are onboard whenever country regulations permit.MEA flights provide securely locked in cages and not exceeding 10 Kgs (including container weight) provided they are reserved in advance . Normal excess baggage charges apply regardless of your normal baggage allowance. MEA Sales Offices should be advised ahead of time.

Other ServicesSpecial Lounges are available at most airports served by MEA and are offered to our Cedar Class passengers as well as MEA Presidents club and Cedar Miles Members. For details, please check with MEA offices.Special meals can be arranged at the time you make your reservation, but not later than 24 hours before your departure. Special travel facilities are also available for children traveling alone and for handicapped passengers (including medical cases). For details, please check with our MEA Offices. MEA offices throughout the world will be glad to help you regarding hotel reservations, car rentals etc... or an additional fee, we provide ground transportation to and from the airport.

VIP Airport Service

Need to get to your destination in a hurry? Don’t want to fight the crowds? Once you try our VIP airport service you will never travel without it again! Upon your arrival at Ben Gurion, a VIP agent will meet you to ensure that you get to your destination with ease. When landing, avoid lines at customs and receive full assistance with baggage claim while you are driven directly to your driver. While departing, pass through the check-in counter, passport control, and security painlessly and for an extra fee, relax in one of the VIP lounges until boarding. 

VIP Services include:

Priority during the security check, check-in, and passport control Assistance with luggage at the arrival hall Comfortable services at Metzada. Arbel, or Dan Lounges This service is highly recommended for businessmen who travel throughout the Middle

East. We can ensure that your passport will not be stamped thus eliminating problems when visiting countries that are not friendly with Israel

Page 15: 的 辦理登機手續櫃檯將設於2號航站樓

We also provide VIP services at most airports worldwide.

VIP BRONZE: Service to passport control

Ground transportation in a luxury air conditioned vehicle from any location in Israel to Ben Gurion Airport is available for an additional fee.

A VIP ground agent holding a placard with the guest’s name will welcome the guest near gate number 32.

A VIP agent will assist with all security processes and ensure a priority check in. Priority and assistance during the passport control done at special VIP counters The VIP agent will assist the guest with the VAT refund.

2. VIP SILVER: Service to aircraft

Ground transportation in a luxury air conditioned vehicle from any location in Israel to Ben Gurion Airport is available for an additional fee.

A VIP ground agent holding a placard with the guest’s name will welcome the guest near gate number 32.

A VIP agent will assist with all security processes and ensure a priority check in. Priority and assistance during passport control will be provided at special counters. The VIP agent will assist the guest with the VAT refund. A VIP agent will escort the guest to the flight gate.

4. VIP PLATINUM: Service to aircraft via the VIP Metzada Lounge

Ground transportation in a luxury air conditioned vehicle from any location in Israel to Ben Gurion Airport is available for an additional fee.

The VIP agent will welcome the guest at one of the lounges (ARBELor MEZADA). The entire check-in processes, including the security check and the passport control will

be done privately in the VIP lounge. The passenger’s hosts may accompany him/her in the lounge until the time of departure

(an additional fee is required). At the time of departure, the passenger will be taken to the aircraft in a luxurious vehicle.

For more information, call: Israel 02-650-8840, USA 1(800) 651-7026, UK 0203-150-0418, or email: customercare@tife

ricing is before tax and applies to both arrivals and departures.

1. VIP BRONZE SERVICE

$94.00 for the first 4 people $11.00 each additional person

2. VIP SILVER CLUB

Page 16: 的 辦理登機手續櫃檯將設於2號航站樓

$117.00 for the first 4 people $17.00 each additional person

3. VIP GOLD CLUB

$171 for the first person $126 for the second person $105 for the third person $92 for each additional person

4. VIP PLATINUM CLUB

$235 for the first person $160 for the second person

For more information, call: Israel 02-650-8840, USA 1(800) 651-7026, UK 0203-150-0418, or email: custom

1. VIP BRONZE: Service from passport control

A VIP ground agent holding a placard with the guest’s name will welcome the guest before passport control.

Priority and assistance during passport control are done at special counters. The VIP agent will escort the passenger through customs (according to the state

regulations). An escort will load your luggage into the vehicle which will be taking you to your

destination. (Ground transportation to any destination in Israel is available for an additional fee).

2. VIP SILVER: Service from aircraft

A VIP agent will welcome the passenger near the aircraft and take him in a luxurious and air conditioned vehicle to passport control.

Priority and assistance during passport control are done at special counters. Personal assistance with luggage. The VIP agent will escort the passenger through customs (according to the state

regulations). An escort will load your luggage into the vehicle which will be taking you to your

destination. (Ground transportation to any destination in Israel is available for an additional fee).

3. VIP GOLD: Service from aircraft to VIP Arbel Lounge

Page 17: 的 辦理登機手續櫃檯將設於2號航站樓

A VIP agent will welcome the passenger near the aircraft and take him in a luxurious and air conditioned vehicle to passport control.

Priority and assistance during passport control are done at special counters. The guest is then escorted to the VIP ARBEL lounge where the guest may enjoy light

refreshment, including cold and hot drinks, make use of office facilities, have personal meetings or rest.

While the guest is staying in the lounge, the VIP agent will collect the luggage and bring it to the lounge.

The VIP agent will escort the passenger through customs (according to the state regulations).

An escort will load your luggage into the vehicle which will be taking you to your destination. (Ground transportation to any destination in Israel is available for an additional fee).

4. VIP PLATINUM: Service from aircraft via VIP Metzada Lounge

VIP ground agent, holding a placard with the guest’s name will welcome the guest near the aircraft.

VIP agent will take the guest, in a luxurious air conditioned vehicle to the ARBEL or MEZADA lounge, where the guest may enjoy light refreshment, including cold and hot drinks, make use of office facilities, have personal meetings or rest.

Passport control is done directly in the VIP Lounge While in the lounge, the VIP agent will collect the luggage and bring it to the lounge. VIP agent will escort the passenger through customs (according to the state regulations). An escort will load your luggage into the vehicle which will be taking you to your

destination. (Ground transportation to any destination in Israel is available for an additional fee).

For more information, call: Israel 02-650-8840 USA 1(800) 651-7026, UK 0203-150-0418, or email: [email protected]

Nguyen Thanh HuongAirport Services ManagerDragonair - Hanoi

Tel: 844 38865241  Fax: 844 38865242E-mail: [email protected]

Travel 101 -   Part II: Air planes, Flights, Airports

Read in this section:

1. Flight and Ticket Language2. Cabin Classes and Upgrades3. Overbooked Flights – How can this happen?4. Flight Connections & Transfers

Page 18: 的 辦理登機手續櫃檯將設於2號航站樓

Left Turn: Delays, Changes, Denied Boarding… Can they do that?

1. Flight and Ticket Terms Unless you are a veteran traveler, some of the terms used for air travel may be new and quite confusing. Don't worry - we'll explain it here.

______________________________________________

Airline Codes or Flight Codes, Code-sharing… sounds like the secret service!

Simply put, it's a system the airlines use to identify their flights. Instead of saying: “The Wednesday Air Canada flight to London leaving at 20:00”, they use AC1004 = Air Canada Flight Number 1004 - and that says it all. Code-sharing is when airlines band together and share a flight. They may still maintain their own flight codes - that's why one and the same flight may be identified with both AC1004 and BA995 (British Airways Number 995). Knowing the code of your flight comes in handy when checking departure/arrival times, and for filling out customs or immigration declarations.

______________________________________________

Charter Flight versus Scheduled Flight

A scheduled flight is a regular flight whose departure and arrival times are published in an annual or semi-annual flight plan or flight schedule to service a certain route. It is not tied to certain conditions such as a minimum number of passengers buying a ticket (okay, we lied - if a scheduled flight is seriously under-booked, it may be cancelled and/or combined with another flight).

A chartered flight, on the other hand, is organized by a tour operator or an airline based on anticipated demandand to service a certain destination. Tour operators typically use chartered flights to take their passengers to vacations in increments of one week. Tour operators may sell “air only” tickets on these charters. Chartered flights can also be arranged by airlines at busy times (Christmas) to provide additional seat capacity in addition to their scheduled flights. Typically, chartered flights are cheaper than scheduled flights; however, they also carry more restrictions: cancellations or changes are either impossible or very expensive. Baggage allowances are lower as well. If you miss your charter flight, you will have to purchase a new ticket. IMPORTANT: Charter flights that are operated by a regular airline may have different terms and conditions than the airline’s rescheduled flights. Check baggage allowances and cancellation fees carefully.

______________________________________________

 

Is a Direct Flight the same as Non-stop?

No, it is not. A direct flight means that the same airline will carry you from A to B - but may make a stop at C where you have to change planes. Only a flight clearly identified as non-stop will go directly from A to B.

______________________________________________

 

What is the difference between a Confirmed Ticket and Stand-by?

Page 19: 的 辦理登機手續櫃檯將設於2號航站樓

A stand-by ticket means that you have paid for passage to a certain destination but have to wait for a seat to become available. Normally, the ticket you purchase for a flight is a “confirmed” ticket. However, in some situations, travelers change their itinerary on short notice: your previous flight may have arrived early and would like to catch an earlier next flight, or you arrived late and need to be rescheduled on another plane. Some airlines also sell stand-by tickets when you book and the flight is already full. With a stand-by ticket, you need to wait until all other passengers have checked in and boarding is officially closed. You will then be allocated your seat at the gate (based on availability). How do seats become available on a fully-booked flight?

Ticket holders with flexible flight terms (business class) who re-schedule Passengers who missed their connections Airline personnel with work schedule changes “No-shows”: passengers who got sick or decided not to fly for other reasons

Who is the first to get available seats?

Airline policies differ greatly for stand-by seats and are not always disclosed.

“First come, first served” does not always apply, although it helps to be at the gate as early as possible

Some airlines give their frequent fliers or members of other programs priority Connecting flights with the same airline will be taken into consideration Configuration matters as well: if 2 seats are available and stand-by passengers are 1 solo traveler

and a couple, the couple will get those seats. However, a solo traveler usually has the best chances on stand-by

You will NOT be left stranded on a stand-by ticket – if no seat is available, you’ll take the next flight. The worst that can happen is a long wait at the airport.

______________________________________________

 

What are Discount Airlines?

Discount Airlines have gathered market share during the past years especially in Europe, offering flights at a fraction of the cost that regular airlines charge. So what’s the catch? Discount airlines are promising no more than to take you from point A to point B. They fly to small airports in lesser-known towns. They permit minimal or no checked baggage. Not even water is served during the flight unless you pay for it, and the first of those airlines is already contemplating to charge for use of the washroom on board. Discount airlines are a great alternative for folks who either wanted to go to that smaller airport in the first place or who can arrange for cheap transfer to their actual destination.

Examples of discount airlines: Ryanair (Europe), JetBlue (US)

 

2. Cabin Classes and Upgrades Unless you have generous funds or your boss is paying for the flight, you are likely flying Economy, or - as it is also known - Coach. This is the most basic class of air travel. In developing countries, flying economy may mean an improvised seat with your suspenders doubling as a seatbelt or standing room among live-stock. (Not kidding!) Back to our world. Check your tickets what your flight entails. In times of cut-

Page 20: 的 辦理登機手續櫃檯將設於2號航站樓

backs, airlines are putting "economy" back into "economy class", and you may have to pay for food and drinks.

Premium Economy or Executive Class is basically economy with certain upgrades such as:

Wider seats, sometimes in a separate cabin Free earphones or improved entertainment options Higher luggage allowance and priority baggage loading and unloading Separate check-in counters and access to an airport lounge

 

Business Class is a step up from economy and usually offers wider seats, improved meal service, and free drinks. (Even so, airlines still have the right to refuse alcoholic beverage service to intoxicated travelers - business class or not!)

Business class tickets are more flexible when it comes to changes.Also, many airlines offer separate check-in counters and access to an airport lounge as part of the increased ticket price. On most short-distance or domestic flights, Business Class is the only upgrade available.

 

First Class or International First Class depends on the airline for inclusions. On domestic flights, First Class may be closer to Business Class, while transcontinental flights may provide you with your own bed in the First Class cabin, plus around-the-clock gourmet meal service.

First class tickets allow for the greatest flexibility when it comes to changes. International First Class is usually quite expensive.

 

Upgrades on Charter Flights are comparable to Premium Economy and usually offer the following perks above regular service:

Wider seats in a separate cabin, with easier access to washrooms Improved meal service and free alcoholic drinks Higher baggage allowance and priority baggage loading and unloading Separate check-in counters and priority boarding

Note that certain inclusions such as separate check-in or priority boarding may or may not be honored in the destination country.

 

Is a class upgrade worth the extra money 

That's a question only you can decide. Fees for cabin class upgrades can vary considerably but may be money well spent for special occasions.

Page 21: 的 辦理登機手續櫃檯將設於2號航站樓

Read the fine print carefully and see if the included upgrades are of value to you. Additional baggage allowances may be worth a lot of money for chronic over-packers, but free alcoholic beverages are not if you don't drink.

 

What people say about upgrades 

"For our wedding anniversary we wanted to splurge. First Class is way out of our range, but we bought business class tickets to Paris on Air France. Mind you, we watched the sales on the internet closely until business class was half price. Was it worth the extra money? Yes it was. Would we do it again? Probably not - unless it’s a special occasion and we have the funds." "We once got to fly First Class because the airline messed up and overbooked. It was heaven. If we had the money, that would be the way to fly! There is absolutely no comparison to coach." "We always book Club Class when we fly Air Transat (Canadian charter airline). It is tremendous value. But you have to book it early because it gets sold out very quickly." "We once invested in Business Class because my wife wanted to know what it's like. Well it was a lot of money for nothing. Yes it was nice, but we'd rather spend the money on a better hotel. An upgrade for a whole week beats the upgrade for a few hours in the air, doesn't it?" "Cubana's Tropical Class was both great and a bust. On the way down to Cuba, we loved the service and wider seats. On the way back, the flight crew hassled us because we were the only couple in first class. They wanted to sleep and resented having us there. We never had a food tray slammed before us with such disdain." "Our trick is to buy the upgrade at the airport shortly before departure. Many airlines are happy to sell you a higher class ticket for a fraction of the real price instead of letting it sit empty. We don't always succeed but it never hurts to ask!" "If the so-called upgrade in a charter flight is only a few bucks more, beware. It usually means just wider seats, and you may find yourself sitting with overweight people and families with screaming toddlers. Not worth the money."

"Paying a bit more for seats at the front of the aircraft in a charter flight is worth the money for 2 reasons, even if you don’t get any other perks: access to the washroom in front, and first off the plane. If you're lucky, your luggage has priority unloading. In some cases, this may mean up to an hour of waiting time at customs and immigration saved."

 

3. Overbooked Flights – How can this happen? Airlines overbook intentionally because every full seat contributes to their bottom line. They sell more tickets than they have seats on the aircraft, hoping not all seats will be claimed. And indeed: many flights end up with free seats because people miss their connection, cannot travel for a variety of reasons, or make last-minute changes if their ticket permits it. These unclaimed seats are then filled with other passengers holding a ticket - with the intent to send the plane on its

way at maximum capacity. Unfortunately, the amount of unclaimed seats does not always match the number of oversold tickets, and it happens that airlines have to refuse ticket-holders their seat.  

What happens in those cases?

Asking for volunteers – Passengers are asked to give up their seat and take another flight, in exchange for perks such as a free ticket, an upgrade, or a food voucher. Compensation – Type and amount of compensation are not standardized internationally and vary greatly. However, if your flight is overbooked in Europe, you have extended rights to compensation for flight cancellations and overbooking. Corresponding information is available at the airline counter and/or at the gate. Upgrading passengers – If it’s your lucky day, you will be upgraded to a seat in business or first class free of charge. Upgrade cabins are rarely oversold, firstly to keep their well-healed clientele happy, and secondly to have additional capacity for overbooked seats. Please note: It is up to the airline to decide which perks you receive in the higher cabin class if your upgrade was free. In general, you’ll get the same meal and beverage service as the other

Page 22: 的 辦理登機手續櫃檯將設於2號航站樓

paying passengers, but you are not entitled to other inclusions such as higher baggage allowance. The airline only owes you a seat and the services your original ticket includes.

 

How does the airline decide who gets a seat, an upgrade, or the shaft?

Reputable airlines will do their best to accommodate passengers as best as they can when dealing with overbooked flights.

However, certain passengers will be given priority over others:

Passengers who have paid full price or a higher price for their ticket than discount ticket holders Members of frequent flyer programs or similar flight/travel clubs Passengers who need to catch a connecting flight, especially transatlantic flights Personal circumstances such as ailing people or families with children

 

4. Flight Connections & Transfers If you book your own itinerary and have to take two or more flights to arrive at your destination, make sure to allow for sufficient transfer time at the airport. Transfer times at airports used to be 1 hour for domestic and 2 hours for international flights. However, with increased security procedures, you need to add one hour for each unless the airport is very small. In European airports, transfer between transatlantic flights and flights within the European Community may take up to 1-1/2 hours. This does not include shopping at the duty-free!   IMPORTANT:

Security regulations about liquids purchased at the airport vary and may even depend on the mood of the customs agent. Although the friendly sales clerk at the duty free store assures you that you can carry these goods through the next airport’s security check, you are running the risk that liquids in excess of 100ml will be confiscated.

 

Left Turn: Delays, Changes, Denied Boarding… 

Can they do that?

 

Example 1: You arrive at the airport and learn that your flight has been delayed for 4 hours. You receive a food voucher for your inconvenience.When the 4 hours are over, you learn at the gate that it will be another 2 hours before you can board. No other compensation is offered.

Page 23: 的 辦理登機手續櫃檯將設於2號航站樓

Example 2: Your infant daughter is registered in your passport and has traveled with you this way to several countries. When you try to board a flight to Cuba for a 1-week package vacation, the airline refuses to let you board because your infant daughter needs her own passport. You lose the entire vacation without a refund. Example 3: You arrive at the airport and check the departure time table. To your horror, you discover that your flight has already departed – 2 hours before the time shown on the ticket! The agent at the airline counter tells you that you need to buy a new ticket. Example 4: After a 2-week holiday you arrive at the airport, eager to get back home so you can cure your diarrhea and sleep in your own bed. After you’ve boarded the aircraft, the captain announces that you will make a stop in another country - adding 3 hours to your journey home. Example 5: The shuttle bus from your airport hotel broke down and the passengers had to wait for a new bus to arrive, which took about 1 hour. You arrive at the airport with 30 minutes to spare until departure. The boarding agent refuses to let you check in: your ticket has been marked as a no-show and your seat given to a stand-by passenger.

 

Can Airlines do that? 

Example 1: Yes. In the Terms and Conditions for your flight, airlines refuse any responsibility for reasons beyond their control. No matter how the delay is caused – weather, mechanical failure, busy airports: it would be hard to prove that the airline is somehow responsible.

Example 2: Yes. As heart-breaking as this situation is: the traveler is responsible to ascertain any requirements regarding proper documentation. The airline is not allowed to board passengers without the required documents, so it’s not always their call to make. This also applies to expiry dates of passports where requirements vary greatly.

Example 3: Yes. The passenger is responsible for checking flight times 12 to 24 hours before departure. Normally, the travel agent who sold the ticket or the airline will call if departures are that early – but they are not obligated to do so.

Example 4: Yes. Airlines – especially charter airlines – are entitled to merge flights, change routes, and add additional stops to increase economic viability of their flights.

Example 5: Yes. It is the passenger’s responsibility to allow sufficient time for check-in. Many airlines recommend that passengers arrive at the airport 3 hours before departure for international flights. You may want to check the airline’s policy on when they close their check-in counters. This may vary from 20 minutes to 1 hour before departure.

MEET & GREET FRONT ROW

Scorpions

Moncton Coliseum - Moncton, NB September 16, 2015 7:30 PM +Google+iCal

More Information Sep 16 Wed MEET & GREET FRONT ROW PACKAGEPackage to include:

Page 24: 的 辦理登機手續櫃檯將設於2號航站樓

o One front row ticketo Priority check-in and entrance (where available)o Meet & Greet with select members of the bando Individual or Group photo with select members of the bando Access to the pre-show hospitality area with appetizers and beverageso Merchandise item designed and created exclusively for package purchaserso Collectible laminate to remember your eveningo Onsite event management staff

Meet and Greet Package ONLY: Please note that the meet and greet may take place prior to the show, so plan on early arrival to the venue. The original Meet & Greet package purchaser, and all members of your party, must be in attendance at time of check-in and enter the venue together.

HOSPITALITY PACKAGEPackage to include:o One premium ticketo Priority check-in and entrance (where available)o Access to the pre-show hospitality area with appetizers and beverageso Merchandise item designed and created exclusively for package purchaserso Collectible laminate to remember your eveningo Onsite event management staff

GOLD HOT SEAT PACKAGEPackage to include:o One premium ticketo Merchandise item designed and created exclusively for package purchaserso Collectible laminate to remember your evening

SILVER HOT SEAT PACKAGEPackage to include:o One premium Price Level 2 ticketo Merchandise item designed and created exclusively for package purchaserso Collectible laminate to remember your evening

All Packages: Please note that you will be contacted by SLO Customer Service via email approximately one (1) week prior to show date with details about your package elements. Package elements are NON-REFUNDABLE and NON-TRANSFERABLE. NO REFUNDS will be given under any circumstances. NO NAME CHANGES will be permitted. At packager's discretion, exclusive merchandise item will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of merchandise could occur after the event date. Merchandise is not needed for entry to the show. Collectible laminate is commemorative only and does not gain or authorize access into the venue or backstage areas. Offer is limited to US and Canadian Addresses only. Packager is unable to ship outside of the US, Canada or to PO boxes. For questions related to your package elements please email [email protected].

Page 25: 的 辦理登機手續櫃檯將設於2號航站樓