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8/13/2019 hhs GM
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Getting started: opportunity or problem perception (what really is the problem or opportunity?) -
your personal and the client's awareness and commitment.
* Stage 1: System description (where are you now?) - identifying and describing the
opportunity or problem to be solved the e!isting situation its environment and its behaviour.
" Stage 2:#dentification of ob$ectives and constraints (where would you li%e to get to andwhat stops you?) - ma%e e!plicit the decision ma%ers& ob$ectives in relation to the problem or
opportunity and the constraints under which they must operate
" Stage 3:Generation of routes to ob$ectives (how could you get there?) - different ways in
which the defined ob$ectives could be achieved and that are narrowed down to produce a set
of the most feasible options.
" Stage 4: ormulating measures of performance (how will you %now when you have
arrived?) - the need to have a measurable means of assessing the effectiveness of anypotential solution in achieving the desired ob$ectives.
" Stage 5:odelling (how can you tell the outcomes?) - construct a model which can be
used to test each route&s li%ely outcomes in terms of the measures of performance.
" Stage 6:valuation (what are the li%ely outcomes?) - assessment of the li%ely outcomes of
the various routes to the ob$ectives in terms of the measures of performance ta%ing into
consideration possible deficiencies of the modelling.
" Stage 7:*hoice of route(s) to ob$ectives (choose the best) - the point where un+uantifiable
ob$ectives and constraints are li%ely to be reconsidered.
" Stage 8: #mplementation (, go ahead) - the detailed wor% necessary to get the
strategysystem designed to go ahead
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(d) Apply HS-method in analysing this case while addressing the
expected challenges in your report to your client to be faced by GM in
the future. Explain your recommendations and/or conclusions.
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